ArmyUniverse.com

I have ordered a LOT of stuff from armyuniverse.com. Service has always been satisfactory. The one time there was a problem it was fixed within 24 hours. I recommend them.

Please e-mail us directly and we will have no problem looking into this order for youIf you did not get it, we can provide a reshipment or a refund, whichever you prefer

please remove all those reviews and we will complete the refund

We are not sending a 3rd replacement unless we get proof the first item was damagedWe sent the order twice and we cannot send it a 3rd time unfortunately you comply with our requestsIf you want a return label, we will e-mail you one to send them back, just to make you happy If you do not have the glasses and you got a refund, then I do not see what the problem is hereYou got your refund and you threw away the itemYou could have told us from the beginning that the glasses were thrown out but you did notAnd since you got a refund already, you basically want a free itemWe wanted an image of the glasses if you wanted a replacement, but now you are telling us for the first time that you do not have the glasses The glasses do not cost $- They are expensive and we have been trying to help, but you have not been honest from the beginning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The address provided by whoever owns army universe is not a business at all or legitimate mailing address It's a fraud I have proof from the residents of the building, the neighbors, the [redacted] maps (satellite views), the post office The package was originally mailed to me from [redacted] , and the only identifying information on the package was Army Universe [redacted] No address Army universe refused to provide free shipping, and sent nonconforming, harmful goods that severely injured me Army universe is a fiction, a fraud, concealing material facts about the products sold at [redacted] The products were returned to [redacted] , and I have proof of that The only company I ever dealt with is [redacted] I had no dealings with whoever owns army universe [redacted] took my money [redacted] took my order and confirmed my order [redacted] sent the goods to me [redacted] has the goods returned to them, which were returned with other goods in the same package for which [redacted] confirmed receipt [redacted] guaranteed the purchase [redacted] censored my product reviews at army universe's request because army universe has no intention of other customers learning how dangerous their products are Army universe is a fiction....a fraud Army universe's website and domain name are hidden and concealed behind several nominees, straw parties, and no one knows who they are For all we know, [redacted] is Army universe That's what Rothco believes I was the victim of a huge fraud Bad, defective, harmful products sent to me that severely injured me by people whose identity is totally concealed and hidden There is no physical address for army universe Their activities occur out of a post office box That they provided the same bogus address to Revdex.com shows what fraudulent actors they really are [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As originally stated I will not pay for return shipping and you didn't need an image to send a courtsey replacement You're replacement got lost or stolen, deal with it and do what you said you were going to do and ship a replacement This is the only way you will satisfy me I do not have the original ones that were broken or I would simply send you a picture I threw them out when you said you were sending a replacement, the replacement got lost or stolen by the USPS If you don't believe me then just say that and move on I can't send you a picture because they are gone, the only reason I pointed out return shipping is you refused to do that in the first place when I asked otherwise this will all go away All for a pair of glasses that cost you about bucks....jeezIt's fine, I don't want them and I have already but negative comments everywhere possible about the way I was treated Case close, buyer not satisfied, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer purchased a pair of brand new socks and sent us back a pair of used smelly sockswe are willing to offer a refund for the customer, provided they take down all the reviews they posted online about usThe socks they sent back are disgusting and were usedWe do not sell used socks or such productsIf the customer also wants we can send them a new pair of socks since the one they received was "defective"We are offering this as a courtesy only and normally would not do this for a customer who returns back used products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A picture of the defective product is not in the company's return policy They did send a replacement which was lost by the USPS I filed a claim with the USPS and was told it must be the shipper who files a claim The company refused to file a claim calling me a liar I cannot proceed any further based on the USPS rules and the company won't help me This is fraud, advertising and totally unacceptable service, purely poor and shady, shame on them for getting away with it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.It wasn't until the Revdex.com got involved that this company was willing to show some courtesy of professional customer service I am very thankful for the efforts of the Revdex.com
Sincerely, *** ***

You are the one who is contacting usNo-one here is harassing youWe are trying to help you but you ignore every single thing we ask for and continuously insult us without meritNo need to repeat the same things over and over, just respond to what we are asking and so we can give you what you needWe are asking you for simple things which you have yet to provideWe will not be able to do anything unless you provide us with exactly what we requireWe never got it anything from you, not even a year agoPlease provide us with your return tracking number which shows you return the orderWe this information from you or we will not be able to help

I looked up this order and correspondence and I would like to apologize for any inconveniencesWe are more than happy to provide a full refund for this customer if they were to return the items to usCustomer says they returned the items to ***, but this was purchased from us, not *** so we
are not sure why they were returned to ***The customer requested to return this order via email almost months ago and we approved the return and provided all the information for them to return the items for a full refundWe apologize once again and once we get the items returned, we have no issue providing a full refundWe can even provide a return label if the customer needs one and can set up a pick up for the package if they are unable to drop it off at the post office

First this customer claimed the order was damaged - but they did not say how or send us any proof to how it was damaged
They filed a claim with their credit card and stated that they wanted a replacementWe told them close the claim with the credit card and we will replace it
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We sent the replacement and tracking shows it was deliveredAfter we sent it, we get notification from the credit card company that their is a charge backCustomer then e-mails us asking us where their order isWe responded that the order was shipped and shows deliveredHe says he did not get itWe apologized and said we will only reship a 3rd pair if they close the claim with the credit card
We are not going to reship anything else to this customer until they close their charge backWe have been more than willing to work with this customer, but they are just taking advantage of the situationWe would like to know how the first order was damaged in shipping with some proof and we would like the charge back closedIf those things are sent we will send over a 3rd replacementIf not, we have nothing else to offer this customer at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am still waiting for a refund form Armyuniverse.com, I returned the merchandise to them at my expense, and returned the item exactly as it was sent to me, they continue to make false aligations that the item was used and then returned I am an honest consumer looking to be refunded with a business showing professionalism with their customer serviceI have no desire to receive anything from this company except a refund Best Regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I looked up this order and correspondence and I would like to apologize for any inconveniencesWe are more than happy to provide a full refund for this customer if they were to return the items to usCustomer says they returned the items to ***, but this was purchased from us, not *** so
we are not sure why they were returned to ***The customer requested to return this order via email almost months ago and we approved the return and provided all the information for them to return the items for a full refundWe apologize once again and once we get the items returned, we have no issue providing a full refundWe can even provide a return label if the customer needs one and can set up a pick up for the package if they are unable to drop it off at the post office

You are the one who is contacting us. No-one here is harassing you. We are trying to help you but you ignore every single thing we ask for and continuously insult us without merit. No need to repeat the same things over and over, just respond to what we are asking and so we can give you what you need.We are asking you for simple things which you have yet to provide. We will not be able to do anything unless you provide us with exactly what we require. We never got it anything from you, not even a year ago. Please provide us with your return tracking number which shows you return the order. We this information from you or we will not be able to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 The address provided by whoever owns army universe is not a business at all or legitimate mailing address.  It's a fraud.  I have proof from the residents of the building, the neighbors, the [redacted] maps (satellite views), the post office.    The package was originally mailed to me from [redacted], and the only identifying information on the package was Army Universe [redacted].  No address.   Army universe refused to provide free shipping, and sent nonconforming, harmful goods that severely injured me.  Army universe is a fiction, a fraud, concealing material facts about the products sold at [redacted].  The products were returned to [redacted], and I have proof of that.  The only company I ever dealt with is [redacted].  I had no dealings with whoever owns army universe.  [redacted] took my money.  [redacted] took my order and confirmed my order.  [redacted] sent the goods to me.  [redacted] has the goods returned to them, which were returned with other goods in the same package for which [redacted] confirmed receipt.  [redacted] guaranteed the purchase.  [redacted] censored my product reviews at army universe's request because army universe has no intention of other customers learning how dangerous their products are.  Army universe is a fiction....a fraud.  Army universe's website and domain name are hidden and concealed behind several nominees, straw parties, and no one knows who they are.  For all we know, [redacted] is Army universe.  That's what Rothco believes.  I was the victim of a huge fraud.  Bad, defective, harmful products sent to me that severely injured me by people whose identity is totally concealed and hidden.  There is no physical address for army universe.  Their activities occur out of a post office box.  That they provided the same bogus address to Revdex.com shows what fraudulent actors they really are. [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I can only conclude that the sole intention of "Army Universe" employees is to harass and abuse their customers, and hang on to money that isn't theirs.  "Army Universe' appears only online, and is one of the mythical "sellers" on one of  [redacted]'s online shopping departments.  I made 10 purchases from [redacted] at the end of December 2014, and [redacted] took all of the money for all 10 purchases in exactly the same way.  It is impossible to discern which purchase(s) were related in any way to the mythical "Army Universe".  "Army Universe" gave a bogus address for returning the defective, nonconforming and dangerous goods.  "Army Universe" is not located at the address I was told to use for the return of the goods, and they knew it as they admitted they weren't there.  This is the same bogus address "Army Universe' has given to Revdex.com.  I contacted the Tavern next door, and they agreed that it was all a hoax.  So, I sent the goods to [redacted] by [redacted].  Those [redacted] labels have been provided to Army Universe's partner in crime, [redacted].  Those goods were received by [redacted].  If "Army Universe" is unwilling to communicate with its partner, [redacted], then there's not much I can do with this kind of unlawful trade practice other than warn other consumers to avoid [redacted]/Army Universe.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are not sending a 3rd replacement unless we get proof the first item was damaged. We sent the order twice and we cannot send it a 3rd time unfortunately you comply with our requests. If you want a return label, we will e-mail you one to send them back, just to make you happy.
If you do not have the glasses and you got a refund, then I do not see what the problem is here. You got your refund and you threw away the item. You could have told us from the beginning that the glasses were thrown out but you did not. And since you got a refund already, you basically want a free item. We wanted an image of the glasses if you wanted a replacement, but now you are telling us for the first time that you do not have the glasses.
The glasses do not cost $10 - They are expensive and we have been trying to help, but you have not been honest from the beginning.

please remove all those false reviews and we will complete the refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 The address provided by whoever owns army universe is not a business at all or legitimate mailing address.  It's a fraud.  I have proof from the residents of the building, the neighbors, the [redacted] maps (satellite views), the post office.    The package was originally mailed to me from [redacted], and the only identifying information on the package was Army Universe [redacted].  No address.   Army universe refused to provide free shipping, and sent nonconforming, harmful goods that severely injured me.  Army universe is a fiction, a fraud, concealing material facts about the products sold at [redacted].  The products were returned to [redacted], and I have proof of that.  The only company I ever dealt with is [redacted].  I had no dealings with whoever owns army universe.  [redacted] took my money.  [redacted] took my order and confirmed my order.  [redacted] sent the goods to me.  [redacted] has the goods returned to them, which were returned with other goods in the same package for which [redacted] confirmed receipt.  [redacted] guaranteed the purchase.  [redacted] censored my product reviews at army universe's request because army universe has no intention of other customers learning how dangerous their products are.  Army universe is a fiction....a fraud.  Army universe's website and domain name are hidden and concealed behind several nominees, straw parties, and no one knows who they are.  For all we know, [redacted] is Army universe.  That's what Rothco believes.  I was the victim of a huge fraud.  Bad, defective, harmful products sent to me that severely injured me by people whose identity is totally concealed and hidden.  There is no physical address for army universe.  Their activities occur out of a post office box.  That they provided the same bogus address to Revdex.com shows what fraudulent actors they really are.
 
[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]