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ARS Rescue Rooter of Raleigh

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Reviews ARS Rescue Rooter of Raleigh

ARS Rescue Rooter of Raleigh Reviews (46)

These guys did an amazing job! Fast, professional, courteous! highly recommend!

[redacted] from ARS did a great job with our fall tune up. He was very clear about what he was doing and why it had to be done.He was very professional and through with the work. We are very happy with his work & the company. [redacted]

I've had this company out 3 times for an issue with condensation drainage on the unit I have on the second floor. The last time they visited to repair, one of the principals claimed that the issue was fixed. One month later, I have the same issue again. If they can't fix something as simple as water draining out of the unit, my guess is I would be concerned with major repairs. Just my opinion.

Very impressed with [redacted] He is an excellent technician and presents a real positive image for ARS. Definitely deserves high recognition.

I am writing this review for [redacted] of ARS Rescue Rooter of Durham. [redacted] couldn't have been more professional and considerate. As soon as he came to our home he put on shoe covers, which immediately made me feel more comfortable. He did his work in our crawl space, then thoroughly explained his findings and presented options for us to consider. He represents someone who understands good customer relations and is a fine representative for ARS Rescue of Durham.","pos-5

ARS did a good job of inspecting our 2-level, 2-fuel heating system. The techncian [redacted] was very knowledgeable about the systems, and explained everything he did. When he found out I was an engineer, he went into more detail about capacitor tolerances requirements, etc., and was correct in everything he said. I would be happy to have [redacted] the next time we have our system inspected. He was also very courteous and friendly.","pos-8

[redacted] was extremely knowledgeable and helpful to me in a new house. He took care of everything that needed to be done, including extras that would make the heating and air-conditioning more efficient.
I appreciated his professionalism and friendliness.

Excellent service for our 2nd annual maintenance on the hot water heater.","pos-7

ARS installed my AC system in 2012 and because of the defective workmanship I have had to have repairs done every year totaling several thousand $ ARS has told me I had a 10 year warranty and had failed to stand by there workmanship. I have tried to speak with SR MGT and have not received any response. This problem is a direct result of the poor quality of workmanship and materials used to install my system. So far I have spent 2000 (2014) to install new fan and blower box because original installation failed to seal system properly. And last week (Aug 2015) was forced to pay another 1,100 to get keep my system from freezing due to "trash in refrigerant lines". The tech took my system apart without my knowledge and was going to leave me without any AC until I had system fixed. I have a ASPFXXXXXXB Goodman 3.5 ton air handlerHKR10 Goodman 10 KW heaterSSXXXXXX Goodman 3.5 ton heat pump (15 SEER, 12.5 EER AHRI-XXXXXXX)I paid $13,675 cash[redacted] was sales repDesired SettlementRefund last payment and I will seek services from another company. Business Response /[redacted]/September 23, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated September 8, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations LeadConsumer Response /[redacted]/I have been contacted by ARS however at this time issue has not been resolved. Janice is currently gathering additional information. Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)ARS has provided a fair resolution. Final Business Response /[redacted]Document Attached[redacted]October 9, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated September 24, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] and have reached an amicable resolution with him.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations Lead

Excellent service for our 2nd annual maintenance on the hot water heater.","pos-10

Consistantly Great Service!!","pos-1

I've had this company out 3 times for an issue with condensation drainage on the unit I have on the second floor. The last time they visited to repair, one of the principals claimed that the issue was fixed. One month later, I have the same issue again. If they can't fix something as simple as water draining out of the unit, my guess is I would be concerned with major repairs. Just my opinion.","neg-1

[redacted] from ARS did a great job with our fall tune up. He was very clear about what he was doing and why it had to be done.He was very professional and through with the work. We are very happy with his work & the company. [redacted]","pos-2

[redacted] did a wonderful job installing my HVAC system. He was very patient with me. I am deaf. He wrote everything out for me to be sure I understood the process and instructions.","pos-8

[redacted] of Raleigh ARS Rescue Rooter did a great job diagnosing and resolving my recent plumbing issue. He was very personable, knowledgeable and resolved my issue quickly and efficiently. He let me know what was going on each step of the way while he was here. I was very impressed with his professionalism and would clearly recommend him as an A+ plumber!","pos-4

HVAC less than two years old. Motor has been replaced, am told today needs a new motor and is still under warranty but it will cost $1100!HVAC less than two years old. Motor has been replaced, am told today needs a new motor and is still under warranty but it will cost $1100! It is a serious issue if in 2 years a 2 months we need to replace our motor TWICE on a new HVAC and the fact that it is still under warranty but it will cost that much is outrageous.Desired SettlementNew Motor at no cost. Business Response /[redacted]/May 11, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated April 27, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution to her satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations Manager

The Fall service for our furnace was done by [redacted] one of the service techs with ARS. [redacted] arrived on time and was polite and knowledgable. He did a thorough job and discussed possible repairs with us in a business like and professional manner. We have been doing business with ARS ever since they bought the business from [redacted]. I would highly recommend this company.

ARS installed a new HVAC system for me in the fall, and I had some initial problems when summer rolled around and I had to switch to AC. [redacted] was my service technician and he was excellent - professional, respectful, very thorough and clearly skilled at this job. He helped resolved my issue quickly and with little interuption to my day and I genuinely appreciate the time he took to answer my questions.

Service not provided by ARS as requested by homeowner (orally and written) on residential Air Conditioning Unit. On 6/01/2015 ARS came to my house for request forfull yearly inspection review of my Trane A/C unitwhich is about 3 years old. I discussed with a young white male [redacted] on maintenance invoice that I received Consumers Report-July 2015 and it listed the items that consumer needs to request be checked on during a yearly inspection. I provided this list to ARS worker who looked at it and handed it right back to me. I was paying for their full inspection in the amount of $79.00to ensure everything that needed to be checked would be checked. I did specifically tell him that the only thing that had been worked on was the Condensation Shut Off device. After a fairly short time ARS person was finished handed me the maintenance invoice and advised could not find anything wrong. On 7/14/2015 air condition unitwould not run. I called a second Heating andAir Conditioning Company to come out. On 7-18/2015 this person advised after checking my unit, told me that the DRAIN PAN had not been emptied-advised that the water was dirty and slimy as well as the Condensation Device itself. After Company #2 cleaned everything the A/C unit began running and cooling as it should have. Of course this was an added unnecessary expense of $125.00 payable to Company #2. I was so upset after he left to find out what had happened after ARS on 6/1/15 had specifically been provided a list and request of items to check which included "clean and flush the coils, drain pans, and drainage system."Desired SettlementOn 7/19/2015, I called ARS (XXX-XXX-XXXX) and talked with [redacted] whom I was referred to by person who answered the phone. After explaining the whole situation to Ms. [redacted], I told her that I thought I should get a refund. She immediately assured me that I would be sent a refund of $79.00. Ms. [redacted] asked for my address which I gave her and then Ms. [redacted] stated the refund would have to be "signed off on." On 8/10/15 I called the Corporate Customer Relations (XXX-XXX-XXXX) and talked with "[redacted]"who advised that if "[redacted]" had assured me I would get a refund then she was sure I would. I called Ms. [redacted] at ARS later that day or the next and she assured me again that I wouldget a refund and again stated she would have to have it "signed off on." I asked when she thought I would receive it and she stated possibly by Friday of that week. I've not talked with anyone from ARS since that date nor have I received a refund.Business Response /[redacted]/September 1, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated August 18, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Ms. [redacted] and have reached an amicable resolution with her.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations Manager

Last November we had a new Heating and Air conditioning system installed that costs $6,000. It never worked properly & customer service won't call The system installed was a Rheem. Rheem has had a problem with their evaporator coils and they never notified me of this until I kept calling to report my system not working properly. I asked for the Customer SErvice manager to call me and had records from Duke Energy that showed how much my energy bill had increased with the new system and they would never return my calls. I am still paying for this system. They did replace the evaporator coil and assured me I would hear back from Customer Service but no one will respond! I have been a loyal ARS customer for 12 years and this is unacceptable. Desired SettlementReimbursement of excessive electrical bills and discount on the systemBusiness Response /[redacted]/September 29, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated September 15, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me directly at 901.XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations Lead

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Description: Air Conditioning & Heating Contractors - Residential, Air Conditioning Repair Companies, Water Heater - Tankless, Water Heater Dealers, Generators, Electric Generator Suppliers, Air Conditioning & Heating Contractors - Commercial, Drain and Sewer Cleaners, Plumbing - Renovation & Repair, Plumbing - Contractor, Plumbers, Insulation Contractor - Spray Foam, Insulation Contractors, Heating Contractors, Electricians, Contractor - Electrical, Air Conditioning Companies

Address: 517 Pylon Dr, Raleigh, North Carolina, United States, 27606-1414

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