ARS Rescue Rooter of Raleigh

Consistantly Great Service!!

I bought the water heater from ARS Rescue Rooter 3 and a half years ago. I paid for the five years warranty.
The water heater worked fine until last week; Thanksgiving week when it did not work and started flooding. The company came to my house 4 times and the issue was not resolved. If the heater goes on the water heater foods and there is water everywhere with the risk of flooding to the apartment below and cause damages.
The company sends technicians who come and add things to the heater but do not fix the problem!
So tonight, Friday night at 11:30 I do not have hot water to take a shower after a hard day at work nor heating and it is a cold night.
It would be nice to have someone who force them to fix the problem and not patronize a customer just because they are a single woman.

Very pleased with the service. [redacted] was professional, competent and went beyond what was expected. I would hightly recommend [redacted]. Was also impressed with the phone service operators. They were knowledgeable and courteous. Thank you, ARS!","pos-7

I have used ARS for many years and have always enjoyed their service staff. [redacted] noticed that a part was missing and informed me and the issue resulted on the spot without delay. I would recommend ARS for their HVAC service.","pos-6

The tech. was courteous and professional.

Before my appointment, [redacted] called to let me know technician was on the way, very friendly. My HVAC technician, [redacted] was so wonderful! After he did his inspection, he sat down and talked to me, in terms I could understand, offered suggestions- but not trying to sell me anything. Gave me his number if I had any more questions. Highly recommend ARS!

ARS did a good job of inspecting our 2-level, 2-fuel heating system. The techncian [redacted] was very knowledgeable about the systems, and explained everything he did. When he found out I was an engineer, he went into more detail about capacitor tolerances requirements, etc., and was correct in everything he said. I would be happy to have [redacted] the next time we have our system inspected. He was also very courteous and friendly.","pos-5

I have been totally satisfied with the service provided by ARS over the past 3 years and would recommend them to anyone looking for a reliable and knowledgeable company to satisfy their HVAC needs.","pos-10

I bought the water heater from ARS Rescue Rooter 3 and a half years ago. I paid for the five years warranty.
The water heater worked fine until last week; Thanksgiving week when it did not work and started flooding. The company came to my house 4 times and the issue was not resolved. If the heater goes on the water heater foods and there is water everywhere with the risk of flooding to the apartment below and cause damages.
The company sends technicians who come and add things to the heater but do not fix the problem!
So tonight, Friday night at 11:30 I do not have hot water to take a shower after a hard day at work nor heating and it is a cold night.
It would be nice to have someone who force them to fix the problem and not patronize a customer just because they are a single woman.","neg-2

I have stopped payment for a chck for your services on 9-15-2015 for 412.00 thru my bank /because I have another plumber working on the same cold water line in my home that your worker serviced and ended up only capping the line and was not fixed. In the process of fixing he spent 4 hours soldering (Fire) torch to the pipe which only needed to be clamped/and bent the pipe to the cement foor which is in a cement block home /and now another plumber has to go below into cement to fix it.I know it was damaged by your employee because he said pipe bent while trying to fix.He also gave me estimante for having job done and ended up capping off pipe with no water in 2 facilities and charged me same rate.He did not imform me of rate if job was unable to be performed but the calmps that my plumber said should have been used on concrete /he said no! And yet he broke and bent the pipe so that now they have to go thru cement in my home to access the damage and try to correct without going into further cement walls/which he also disagrred and said was not possible which is!I also have picture of the damaged pipe that he bent,and am now making a complaint because my other plumbers are having to repair for hours his mistakes. He did not relate to me at anytime about prices if he couldn't fix the repair (his way)and said by 2 other plumbers afterwards that he should not be heat torching the copper pipe for 4 hours bending and breaking to cement block/Although I was charged for his mistskes and not IMFORMED of hours working on problem not being able to fix it (HIS WAY!)as I stated I have others (plumbers) 2 that have agreed this was not the proper way on a concrete home.I have talked to my bankers and had recommended to me to Stop payment on this check for faulty sevices and misimformation with customer /also if you have any problems with that the banker is ready to represent my cause!Also I am contacting you, better Buisness Bureau if there are any concerns about payments *being stopped.Damages ,not imformed.Product_Or_Service: PlumberAccount_Number: XXXXXXDesired SettlementPlease imform me of any further action needed to be taken in this matter/about stopped payment or any other concerns.My mailing adress is [redacted] Of [redacted] road durham nc XXXXX My email is [redacted]@gmail.com Phone XXX-XXX-XXXXBusiness Response /[redacted]/October 15, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS Rescue Rooter ("ARS") has received your email dated October 6, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Ms. [redacted] and have reached an amicable resolution with her.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations Lead

Always get excellent service from ARS.

Always satisfied with the service rendered. [redacted] is a great tech! When it's time for a service I always request him. He has been the tech that has serviced our home for years and we will continue to request him.

The technician was very thorough and helpful. A good representative of the company.

Very pleased with the service. [redacted] was professional, competent and went beyond what was expected. I would hightly recommend [redacted]. Was also impressed with the phone service operators. They were knowledgeable and courteous. Thank you, ARS!","pos-4

I have used ARS for many years and have always enjoyed their service staff. [redacted] noticed that a part was missing and informed me and the issue resulted on the spot without delay. I would recommend ARS for their HVAC service.","pos-9

When purchased new heating/cooling system, I was told that I would be enrolled in the Duke Energy Rebate Program and would receive a $200 rebate.I purchased a new cooling/heating system from ARS June of last year. At the time of purchase, I was told that I would be enrolled in Duke Energy's Rebate program and would receive a $200 rebate for upgrading my system. As I waited patiently for the rebate check, I finally contacted ARS in December 2015 to let them know I had not received the check. I was told at that time that they would look into the problem, as my application had been submitted and I should have already received the rebate check. A couple more months went by and I contacted ARS once again. This time, I was once again, assured that they had looked into the matter and I would receive a phone call with an update on Monday of the next week. Friday, since I had not heard from ARS, I called and was told that the application had been faxed over to Duke Energy but that they had not received a confirmation from the fax. I was told if they had not received a confirmation by Monday, they would call Duke Energy. I received a voicemail from Duke Energy on April 7, asking me to contact the contractor and ask them to submit my application so they could process it. I called that Duke Energy number and was told that they have a new system now and the applications have to be submitted through the portal on the website and the contractor should have all of the information to make that happen. I then called ARS and relayed that information to them and I have, since that time, left 7 voicemail messages with them regarding this matter and have not, to date, received any response.Desired SettlementMy application to be submitted to the Duke Energy Rebate Program, as promised, so that I can get the $200 rebate. I was contacted by a representative of Duke Energy who advised me to contact the ARS company and ask the to submit my application for the program. After several attempts and having spoken with at least two person from ARS, they will no longer return my phone calls. I spoke with Duke Energy today and they told me that my application has still not been submitted, to date. More Info Received From Consumer Happy to report that I received (via Fed X) a check for $200 (rebate amount)this morning from ARS. I deeply regret that we could not have worked this situation out between ourselves, but my efforts were ignored.

I paid for a full duct replacement in December 2014. Two supply lines were not replaced. Discovered June 2015. Have contacted ARS multiple times.On December 22, ARS Rescue Rooter was contracted to do a full duct and HVAC replacement. The project was led by [redacted] The contract covered the removal of the original duct system and replacement with energy-efficient duct. We also had our old gas pack unit removed and replaced with an electric HVAC unit. The crewDesired SettlementOn December 22, 2015 a crew led by [redacted] was contracted to remove and replace all duct work and replace the existing gas pack system with an electric HVAC system. The crew, without permission, removed a secondary copper propane line and new brass fittings valued at over $150. I notified [redacted] on January 6 via email that this had occurred and received no response. In June of 2014, we were working on plumbing underneath our kitchen and realized two supply lines were not replaced. They were still the old duct. I contacted ARS by phone and communicated with [redacted] was not able to come to the house to verify that the lines were not replaced until two weeks ago. He then said he would try to get a crew to replace the duct. Today is July 21, and no one has called to set up a date. No offer of compensation for the failure to complete contracted services, 7 months of excessive energy usage (these two supply lines connect 25% of the home), or the ridiculous delay in rectifying the situation has occurred. If we would not have had a plumbing issue, we would have not known why we were continuing to experience issues with that portion of the house (not getting warm in winter or not cooling as expected in summer). We have no way of accessing the remaining crawl space (new duct is blocking the entrance on the opposing side) to see if any of the other duct work was missed. I expect the issue to be immediately rectified and a reimbursement to cover the fact the original work was not completed as contracted and to cover the excessive energy costs. I contacted the business again today at 3:00 pm and left another message with the customer service representative to send my information to [redacted] supervisor.Business Response /[redacted]/August 5, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated July 22, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations ManagerConsumer Response /[redacted]/At this time, ARS has come to the home to replace the duct work that was not completed in December 2014. I was asked by the supervisor, [redacted] to submit winter energy bills for consideration. Today, Monday, August 10, there is a scheduled re-install of a cooper gas line that was removed without permission during the December 2014 installation. A customer service representative is scheduled to contact me this week to discuss final outcomes including a settlement for compensation. Since the complaint was filed, ARS is being responsive. Since the issues are still in the process of being addressed, I would like to leave the case open at this time.Final Business Response /[redacted]/August 24, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC, D/B/A ARS/Rescue Rooter ("ARS") has received your email dated August 10, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have completed the work at the customer's home as agreed and are still working with the customer towards achieving an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations ManagerFinal Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)ARS has proposed a settlement offer and has sent a release form. The signed release form has been submitted and the check for the agreed upon amount has been requested. ARS has agreed to submit the check to me once is it ready. The company has agreed to honor the warranties on the equipment and installation. The agreement also prohibits me from making any additional statements regarding my dissatisfaction with the services provided and as such, mandates that this case be closed. I have accepted the business' solution and have closed this case.

Very impressed with [redacted] He is an excellent technician and presents a real positive image for ARS. Definitely deserves high recognition.","neu-2

Our air conditioning went out on Friday afternoon. On Saturday morning we called ARS and scheduled a service technician. Our technician arrived, diagnosed the problem and worked diligently for 31/2 hours resolving the problem. My wife and I are in our early 80's and have been ARS customers for over a decade. We highly recommend their proficiency and integrity,","pos-6

Complaint: ARS installed a new HVAC system in our home April 2014. The problem is centered around very high airflow and an improper seal on the unit. We had Air Experts (whom provide HVAC maintenance for our HVAC systems), provide expert recommendations to identify and resolve the problems.Desired SettlementResolution: ARS did not install this unit correctly and should fix the problems at their expense. There are two problems that need to be resolved; 1) ARS did not seal the the seam or joint between the bottom side of the coil to plenum connection. This has reduced efficiency and created condensation in the dip-pan. ARS needs to properly seal this seam. 2) The by-pass duct/damper is not installed correctly. Damper is not sized per zone system. The by-pass should have been install from the "supply" to "return", but is currently installed from "return" to "return" (which is not doing anything to reduce the the excess airflow). This is creating excessive airflow into the zones with two registers. To correct this problem ARS needs to fix the by-pass feed and increase the 8" by-pass duct from 8" to correct size which will fix the excessive airflow problem.Business Response /[redacted]/November 6, 2015Revdex.com of Eastern North CarolinaRE: Revdex.com ID# XXXXXXXX[redacted]American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email dated October 28, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr. [redacted] and have reached an amicable resolution to his satisfaction.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at (XXX) XXX-XXXX.Respectfully, [redacted]Corporate Customer Relations LeadConsumer Response /[redacted]/Thank you for your help. ARS resolved the issue on Nov 2nd.