Art Expressions

I sincerely apologize for the issues the customer is experiencing with their vehicle I went back into the vehicle's history and found previous Repair Orders where the customers concern was acknowledged To date, we have made various repairs and it appears that the problem returns I am sorry that Mrs [redacted] feels that we have ignored her concern I don't believe that this is the case at all, but I can also appreciate her frustration as the problem continues I have discussed this situation with my management and they are giving her vehicle their full attention In fact, the vehicle is currently in our service department and the customer has been provided complimentary courtesy transportation We also have a case opened with GM engineering which will hopefully help us find a solution We will be in touch with Mrs [redacted] as we progress with things on her vehicle

We were informed by the salesperson and the manager on duty that there WOULD NOT be anything additonal from any other companyWe would be free and clearAgain, we asked this questionover due to getting the run around with other dealers! Your company did is completely wrong and I will be sure that everyone is notified of thisWe would of NEVER of signed a contract thinking we would have an additional cost of $3,That's just stupid! I would of kept my TraverseIt's a no brainier!!

Attached are the documents in which Chesrown accounted for the Remaining Lease Balance of $on the vehicle whose lease was terminated If we were supposed to account for an amount equal to what the customer is referencing, than that should have been addressed at the time of signing This would not have been possible anyways, as we have no way of really accounting for any additional mileage or wear & tear until an inspection by the leasing bank has been completed which typically occurs after the factThank you,

I am sorry to hear that this customer is unhappy with the vehicle When they purchased it last year, it had 116k miles and being years old at the time was sold as-is The last Repair Order shows it has 141k miles Obviously a lot can change on a vehicle since the initial inspection prior to it being sold After reviewing the history, this is what I found:months after their purchase, we actually made a goodwill repair in the amount of $and charged the customer $ A month after that, we actually split the total repair cost for suspension components with the customer and good willed $with the customer paying $ They visited our service department times without any issues, for maintenance, Oil Changes and Tire Rotations (which we provide free).Then just this month, they had their next customer pay RO which they are referring to in this complaint Even though it is a Toyota and people sometimes equate that with perfection, these wear and tear items (probably being original) would have likely been an issue on any vehicle with that kind of mileage and age I feel that we have been extremely fair considering they bought the vehicle as-is

Talked to [redacted] 1/21/at 9:AMI explained that on 1/9/that we credited his [redacted] $for the repair work done 1/8/It was a misunderstanding on our part, he was looking for a check in the mail and we credited the way he paid with a [redacted] [redacted] checked with his bank today 1/21/and there was a credit for $He is happy with the credit and will be contacting Revdex.com today

I sincerely apologize for the issues the customer is experiencing with their vehicle I went back into the vehicle's history and found previous Repair Orders where the customers concern was acknowledged To date, we have made various repairs and it appears that the problem returns I am sorry that Mrs*** feels that we have ignored her concern I don't believe that this is the case at all, but I can also appreciate her frustration as the problem continues I have discussed this situation with my management and they are giving her vehicle their full attention In fact, the vehicle is currently in our service department and the customer has been provided complimentary courtesy transportation We also have a case opened with GM engineering which will hopefully help us find a solution We will be in touch with Mrs*** as we progress with things on her vehicle

It was also settled through Autocap. Mr*** signed a release in return for a cash settlement of $

Mr*** describes this scenario as if the 22-year old was unaccompanied by him This was certainly not the case I can assure you that we never want a customer to have an issue with a vehicle they buy from us. The fact is, we did not even market this vehicle for retail
sale. The vehicle details may have shown up online, but that is always the case with something that is just traded in every dealership based on how data is distributed. We never took pictures, wrote a description, or ran it through a single stage of our reconditioning process. Because these types of vehicles are always risky, we only keep in vehicles of this age and or mileage and wholesale the rest The *** were well aware of these circumstances and they were also aware that the vehicle had just physically arrived on our lot within an hour prior to their coming into the dealership because the owner that traded it in had come back that day to actually take delivery of their vehicle. When the *** arrived, the keys were in possession of one of our wholesalers who we were showing the car to. In an effort to accommodate the *** interest in it, the salesman took the keys from a wholesaler and showed them the vehicle. The *** knew the engine light was on. My manager did the right thing and told them the facts. Without running it through our extensive reconditioning process, we had not touched the vehicle and they would be buying it 100% as-is. If they wanted to buy it, they could buy it for a much lower price than it would have been had we reconditioned the vehicle. This can be seen based on the book values in the attachment Regardless of all of these details, the code that they are referring to is the same exact code that was found prior to them agreeing to purchase the vehicle That code as explained by MrMeyers, is referred to as "PCatalyst efficiency low-bank 2." As with any code provided by a vehicle as indicated by an engine light, there can be many different possible issues Engine Codes rarely point to one particular problem In this case, all you have to do is "Google" the referenced code and you will find several sites that explain what the possible causes are of this code Among the causes, the primary cause is in fact an Sensor gone bad Here is the top ranking site for that search: http://www.obd-codes.com/p So my question is this, does anyone know what is actually causing the engine light for this vehicle? As a solution, I would be happy to provide that information with a full diagnosis from one of my GM Certified Service Technicians

I am sorry to hear that this customer is unhappy with the vehicle When they purchased it last year, it had 116k miles and being years old at the time was sold as-is The last Repair Order shows it has 141k miles Obviously a lot can change on a vehicle since the initial
inspection prior to it being sold After reviewing the history, this is what I found:months after their purchase, we actually made a goodwill repair in the amount of $and charged the customer $ A month after that, we actually split the total repair cost for suspension components with the customer and good willed $with the customer paying $ They visited our service department times without any issues, for maintenance, Oil Changes and Tire Rotations (which we provide free).Then just this month, they had their next customer pay RO which they are referring to in this complaint Even though it is a Toyota and people sometimes equate that with perfection, these wear and tear items (probably being original) would have likely been an issue on any vehicle with that kind of mileage and age I feel that we have been extremely fair considering they bought the vehicle as-is

Mr. [redacted]contacted the Revdex.com and stated a settlement has been reached with the company.

Mr. Jim G[redacted] called Revdex.com to respond for the last time to this complaint. He said he has given the consumer three different options to obtain her title, including coming into the dealership and signing paperwork. She has not done any of these so there is nothing further he can do to assist her.

I spoke with Mr. [redacted] yesterday and reached a settlement that is agreeable to both parties. We are mailing him a check today as a goodwill adjustment.

In response to [redacted]s complaint. Her title was mailed to her on July 17, 2015. The title number we provided her is her title number. She may take her Ohio drivers license and the title number to her local BMV and receive everything she needs in short order. We are not going to do anything...

further.  James GPresident / DealerChesrown Chevrolet Buick GMC

The console in question had been broken prior to this vehicle ever coming into our shop. It probably occured when someone before us attempted to repair the shift cable. We tried for two months to locate a console that would work with a vehicle of this age. We were unable to do so. We did not...

charge for the courtesy vehicle that the customer drove during this time period. We are not willing to make any adjustment at this time.

We take Finance compliance very seriously at Chesrown.  I am sorry that Mr. [redacted] is upset about having his credit run by our dealership.  We received a digital credit application submission  on 8/17.  In order to submit the personal information of this nature, the user had to...

provide a drivers license # in order to verify their identity.   The user also has to accept the following terms prior to submission: "By clicking NEXT and proceeding to the next screen, you understand and acknowledge that you are providing express and irrevocable consent for dealership to access your credit file and that as a result an "inquiry of credit" may appear on your credit report."I have attached a screenshot of the info we received via the digital application.  Furthermore, We follow a protocol in which we contact the applicant personally to verify the information provided.  In this case [redacted] spoke to one of my consultants and provided him with a vehicle of interest to pursue a loan for.   I apologize for the inconvenience and aggravation this has caused [redacted].  I hope this helps.

I am sorry to hear that this customer is unhappy with the vehicle.  When they purchased it last year, it had 116k miles and being 8 years old at the time was sold as-is.  The last Repair Order shows it has 141k miles.   Obviously a lot can change on a vehicle since the initial inspection prior to it being sold.  After reviewing the history, this is what I found:4 months after their purchase, we actually made a goodwill repair in the amount of $687 and charged the customer $100.  A month after that, we actually split the total repair cost for suspension components with the customer and good willed $550 with the customer paying $550.  They visited our service department 4 times without any issues, for normal maintenance, Oil Changes and Tire Rotations (which we provide free).Then just this month, they had their next customer pay RO which they are referring to in this complaint.  Even though it is a Toyota and people sometimes equate that with perfection, these wear and tear items (probably being original) would have likely been an issue on any vehicle with that kind of mileage and age.    I feel that we have been extremely fair considering they bought the vehicle as-is.

the name on the vehicle is [redacted]. We were not told at all about the odometer rollover or the fact it had been wrecked. We point blank asked Tom S[redacted] if it had been wrecked and he replied "no". We have had nothing but problems with this vehicle and NO help whatsoever from dealership. They act like everything we say is wrong..they can't find that exact issue. We cannot even trade our vehicle in for a BETTER vehicle because of the odometer roll over and it being wrecked. The last dealership I spoke with stated that to me. This is not fair because I was lied to. How is that good business.  I want a resolution to this

I am rejecting this response because: The title you are referring has never been mailed to me. I have contacted the person I purchased the vehicle from numerous times and on a regular basis letting him know that I still have yet received that paperwork in the mail to obtain my license plates for the vehicle I bought on June 9. My 2nd temporary tag is due to expire on August 8 and I still have yet received any paperwork from you or your dealership to where I can obtain thoses license plates so I think it's fair enough to say you are lying about mailing this out because I have still yet received anything from your dealership. Your sales man tried to go to the extent of providing me with the previous owners title number telling me that if I take that number to the BMV then they would help me obtain those licenses plates. Luckily, I knew someone there and they indicated that your dealership is continuing to give me the run around regarding this issue. You have done what you needed to do to have the title switched in the allotted time frames by the state but you have failed your customer, who now thinks you are running a crooked business and will never purchase another vehicle from you and I will continue telling everyone what crooks this dealership is. I have sent regular messages, as recent as Monday with absolutely no response or call back from anyone at your dealership especially once I had stated that I still have not received the paperwork that I needed to get my licenses plates. Once I explained that I have filed a complaint with the Attorney General's Office and that I was also going to be filing a complaint with the Revdex.com, all communication and correspondences has stopped with your dealership, which is a poor way to run a business. Again, I am still waiting on the paperwork that you allegedly claim has been mailed out to me so I can obtain my licenses plates for a vehicle that the temporary tags are due to expire on Saturday, August 8.

Mr. [redacted]- I have attached the Carfax.  The odometer has not been rolled back.  It shows that during your ownership, someone filed two warranty claims with a company called "Service Plan Co."  The mileage that was recorded for these repairs was 32,823 and 38,311 respectively.   This mileage was deemed inconsistent with Carfax because the service performed prior to these warranty claims at our dealership showed a mileage on the vehicle of 87,983 (which was the true and actual mileage).  Therefore, there has either been a clerical error or some form of fraudulent activity is occurring.   Either way, these items are not the reason you have not been able to trade in the vehicle.  In my experience, the reason has been that you are unable to obtain the financing necessary to facilitate a trade-in on another vehicle.   If you wish to pursue this further,  I believe that is the Revdex.com's policy that the owner of the vehicle needs to be the one filing the complaint.

We were promised that the lease would be taken care of. The lease had remaining miles on it...Why would we turn it in early to just pay the lease payments, makes no sense whatsoever. They used this as a sales tactic and did not fulfill. They are known for doing this as they did it before. 
Regards,
[redacted]