Art Solutions, LTD.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business did contact after I filed my complaint, siting the intermittent trouble with their phones and emailBusiness stated they had ordered one of my items from the manufacturer and asked what I wanted them to doI wrote back that since they had my money I would like the items and how long before I would receive them.I have not received an answer to my question on when they would shipI am also curious when the item was ordered from the manufacturer as it has now been days since the original order was placedI do not consider this matter resolved until I have received my ordered itemsThe business does have the option of refunding the $I can go elsewhere for my items Regards, [redacted]

I was contacted by Citibank last week regarding this matter I then contacted my credit card processor and let them know that I was unable to process any sort of refund through my dashboard They looked into the matter and notified me that although I was unable to, they would be able to process the refund Below is the email I received from them on Friday afternoon at 2:pmDear Jennifer, This refund has been issued and the transaction ID is [redacted] Please the customer know that it typically takes 3-business days for a credit to be reflected on their statement

Hello, I have cancelled your order and refunded your payment You ordered Gateway feathers and on the website and in your shopping cart it states that they were not in stock They take 2-weeks to get normally but this time of year it can be longer.The only email I see from you is
the one you sent this morning and one you sent two years ago I searched by your name As you stated in your email this morning, our contact form on the website is not working correctly but our order confirmation email does state to REPLY to that email if you have questions about your order The reason for this is that the order number in the subject line goes to a different inbox and those emails are answered before general website questions I did get an order of gateway yesterday so I may have what you want in stock now. Thank you,Jennifer

The voicemail messages left regarding this order did not have an order number in the message or a first and last name. Often, during this time of year, I have to listen to voicemail after hours and try to respond via email. I was not able to do that as there was no further information
left. When I received the Revdex.com complaint and was able to track down the order via a last name, I emailed and called to find out what had been received. The items sent and received by this customer were the items he ordered. The camo color he references in the Revdex.com complaint is not a color that exists in Scent Lok Clothing. It was also nowhere on the prdouct page or anywhere on our website regarding that productHe explained that he still wanted to return the prdouct. I sent him a return label on November as an attachment to the email. As of today, it has not arrived. I sent him an email asking if he had returned it and this was his response: NoBecause you never sent the return label like you said you were going toHonestly I'm so completely tired of dealing with you that I don't even care anymoreI'm just gonna eat it and give it to my girlfriendI made the mistake of ordering from a business before I researched itA mistake I won't be maki n't ever againThank you for absolutely nothing, you have the absolute worst customer service I've ever dealt with and you obviously don't give a damn about your customersBlocking this email address as well as the other one half your emails came fromDo yourself a favor and hire someone to take care of customersI already blasted you on the archery forums, looks like I'm far from alone when it comes to getting terrible service from your laughable online businessHope the bucks does you well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I have received my refund for the one item not in stock. But did not receive another item that was on the packing list. Item cost $8.95. I will no longer seek a complain only for the fact that I am tired of dealing with Eagle Archery and will use the $loss of unshipped item and countless hours of trying to get a hold of said company as a learning experience to research an online company before I buy. There were plenty of other complaints about this company and I could have avoid all of it with research.Also only after I contacted Revdex.com did I finally get a response from Eagle Archery. Email was working just fine
Regards,
Cole ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was contacted by the owner through email after she received the complaintI received the new limbs from *** on 8-25-Thank you very much for you're help
Regards,
*** ***

To Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, and find that though some of the statements made were false, my bank has intervened with a dispute resolution, and this result is satisfactory to me.
Regards,
Tim ***

I have talked to this customer multiple times and explained that I am not able to refund this transaction because he filed a chargeback with the credit card company and the money has been taken from us already This is something he needs to work with his credit card company on I have
talked to our processor and there is nothing we can do It is out of our hands. Below is a screen shot of what happens when I try to refund the payment Just to clarify, PAYPAL is our credit card processor His payment was not made with paypal.Skip to main contentGo to PayPal ManagerLog OutHelpSecurity and ProtectionMy AccountOverviewAdd MoneyWithdrawHistoryResolution CenterProfileVirtual TerminalSend MoneyRequest MoneyMerchant ServicesError MessageThis transaction can't be refundedThe buyer filed a chargeback on this entire transaction, so you can’t issue a refund. To learn more about this chargeback, go to the Resolution Center.Go to My History

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Eagle Archery in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have finally received a full refund Thank you for your assistance in this matter,
Scott ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Complaint #***Good morning - I have received the $refund from the business listed in complaint number ***. On my part, this complaint is now resolved and completePlease close it.Thank you very much for your helpThis matter was resolved very quickly with your aid.*** ***

I was never aware that this customer wanted a call from me directly I have been working with my employee to rectify his situation I have emails from *** (the vendor) stating that the correct limbs were going to be sent directly to him and that it would be taken care of I was
not aware that this was not the case I have since re-contacted them and did find out that this had not happened I was told that new limbs were going out directly to MrStanton either Friday or today I have also been in contact with MrStanton directly to let him know that the limbs are on their way but that I would also be happy to send him a return label if he wished to return the bow for credit anyway He stated he would like to get the limbs and that is how it has been left at this point

Hello,I cancelled the order and refunded your credit card.  One of the items was backordered.  I am not sure how you are emailing us but there are no emails associated with your order. Jennifer

I have corresponded with this customer since the complaint was filed.  Our internet (and therefore our phone lines) were down for a period of about 4 days last week and are still not 100% functional due to construction that has been happening in this area.  I told the customer I am waiting...

on one of the items to arrive from the manufacturer and that her order will ship as soon as it does.

To Whom It May Concern, We don't post that we have these bolts (or anything else) in stock or not in stock.  I have attached a copy of the order that is dated December 26.  I am not sure where the 'early November' date came from. That said, these bolts are STILL on backorder with...

Mission.  I cancelled the order and refunded the credit card used to place the order.   I don't see any incoming emails sent to us directly with questions or concerns on this order. [redacted]

Jeff, I refunded your payment.  I was unable to get a hold of Hoyt when you emailed re: the status and still haven't heard from them.  I apologize for that.  But all you had to do was to let me know you wanted it cancelled.  The email I have from you just asks for the...

status. Jen

Mickey, Our website doesn't post inventory counts for this item and it was not in stock when you ordered it.  The refund was processed on January 12th which is one day prior to you filing this complaint.  Please let me know if you have any other questions or concerns.  You can...

contact me (the owner) directly at [redacted] or [redacted] JenniferDateWhen an icon appears next to one of your transactions, it means there is more information available or a note attached. Move your cursor over the icon to learn more about the transaction.When an icon appears next to one of your transactions, it means there is more information available or a note attached. Move your cursor over the icon to learn more about the transaction.TypeName/EmailPayment statusDetailsOrder status/ActionsGrossFeeNet amountJan 12, 2017RefundToMickey R**CompletedDetailsRefundToMickey [redacted]6VM05745V8008522J-$699.99$15.40-$684.59 USDJan 5, 2017PaymentFromMickey R**RefundedYou have refunded this payment in full.You have refunded this payment in full.DetailsPaymentFromMickey [redacted]8JK18808127649946$699.99-$15.70$684.29 USD

I am willing to issue a refund and will resend the return label.  Our confirmation email does state the IN STOCK items ship in 1-2 business days.  This item was not in stock when the customer ordered it.  The item is not falsely advertised.  This customer himself, in this complaint refers to a camo color that is not listed ANYWHERE on our site or Scent Lok's site.  The customer refers to my business as a sham, which he is entitled to do if he wishes.  However, he has not responded to my attempts to make this right.  I will issue the refund as soon as the tracking number shows the products have been shipped...I don't even need to wait until they are returned.  To Whom It May Concern:I have now been contacted by my credit card processor that this customer has filed a chargeback stating that he never received the merchandise.  So, he now has the merchandise and the payment he made for it.  He has specifically stated in emails to me that he does not plan to return the merchandise.  Please note this on the case as I am no longer able to.Hello Eagle Archery, LLC,As previously communicated, your buyer opened a dispute for the following reason: The buyer stated that they did not receive their merchandise.Here are case details:  Case ID: [redacted]Buyer's name: Phillip [redacted]Buyer's email: [redacted]Buyer's transaction ID: [redacted]Your transaction ID: [redacted]Transaction date: October 13, 2017Transaction amount: $249.98 USDDisputed amount: $249.98 USDThank you,Jennifer [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Travis [redacted]

Cole,I have gotten your voicemails and replied 2 days ago as well as shipped the order.  I think the email on your account must be correct as we have sent 3 that went unanswered.  Your order has been shipped and is expect to be delivered the 10th.  I also refunded you for the items...

that were not in stock.[redacted]

Tim,I refunded your payment this morning for you.  I have been trying to get an answer from Hoyt for the same timeframe.  I think I explained in an email that they have had turnover and sales meetings that have made getting information dificult.  That said, I don't have any...

communication from you that you wanted the order cancelled and I do show that I have replied to all the incoming emails I have from you that had your order number in the subject.  I apologize that you felt you weren't getting treated properly.  That is never our intention. Jennifer