Art Solutions, LTD.

Not one of my statements was false. I am fed up with your lies and no longer wish to waste my time. You never attached a return label as a PDF like you said. I am not about to shell out more money to ship it back just to get a run around on a return. I did say I was done dealing with her and her company. The suit is falsely advertised on their website as well as the "in stock items ship within 1-2 business days." I would only like to lodge a formal complaint against this online SHAM she calls a business.

Hello, You ordered a bow from us that was not in stock and was no longer available from the Vendor.  We called and emailed you several times with options.  You agreed to an option that was a more expensive product and we sold it to you for the same price as the bow you originally...

ordered.  You returned the bow saying it wasn't the one you had ordered...it WAS the one you agreed upon based on the options that were provided.  You disputed the charge through your bank so when you corresponded with us in June, we were unable to process the refund as that chargeback was in process.  When I got the notification of the chargeback, I did not dispute it.  As I told you when I emailed you regarding this situation and told you that the credit should process any day, for this reason.  I see now, when I log in to that system, that it did not process and the chargeback was dismissed.  The last email I have from you is on July 24.I put your credit through of 104.99, as requested, today. Jennifer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Barry [redacted]

Travis,I just sent a refund to the paypal account that was used to place your order.  I apologize for the confusion about the order.  We were not notified by FUSE until well after your order was placed, that the quiver will no longer be available.  We also had some pending purchase...

orders with them that we were originally told WERE going to ship out to us.  That information was incorrect.  In the meantime, our rep at FUSE left the company and no one was checking the emails so all of this contributed to the confusion.  I apologize that you were caught in the middle but you should be taken care of now. Jennifer

The business in question only responded once after multiple attempts to contact them for the order status. I also made multiple phone calls to the business, in which they never answer their business line and/or respond to my messages. I don't accept their response because the business demonstrates a total lack in customer care.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did contact after I filed my complaint, siting the intermittent trouble with their phones and email. Business stated they had ordered one of my items from the manufacturer and asked what I wanted them to do. I wrote back that since they had my money I would like the items and how long before I would receive them.I have not received an answer to my question on when they would ship. I am also curious when the item was ordered from the manufacturer as it has now been 20 days since the original order was placed. I do not consider this matter resolved until I have received my ordered items. The business does have the option of refunding the $27.49. I can go elsewhere for my items.
Regards,
[redacted]

I was contacted by Citibank last week regarding this matter.  I then contacted my credit card processor and let them know that I was unable to process any sort of refund through my dashboard.  They looked into the matter and notified me that although I was unable to, they would be able to process the refund.  Below is the email I received from them on Friday afternoon at 2:15 pm. Dear Jennifer, This refund has been issued and the transaction ID is [redacted]. Please the customer know that it typically takes 3-5 business days for a credit to be reflected on their statement.