Art's Automotive

I understand that this customer is upset that her transmission went outI also understand that this customers desired settlement would be EITHER a refund OR for her credit to not be reported as a repossessionSince this customer has had this vehicle for two years, a refund is definitely not an optionWe did tow her vehicle in for service before her payment was past due, so I will be reporting to her credit, “Voluntary Surrender” [redacted] and Dynamic Motors, Incdid not have to Repossess this vehicle from this customer, and by this customer own admission, she has decided to return the vehicle to usHence, a “Voluntary Surrender”, will be reportedThis vehicle was not Repossessed [redacted] Dynamic Motors, Inc [redacted]

The Collateral Protection program specifically states that it does not cover tiresThis customer has been involved in different accidents whilst on the Collateral Protection programHe is well aware of what is covered and what is notIf he is not satisfied with the Collateral Protection program, he is more than welcome to provide new insurance that meets our requirementsThe alignment was off after this second accident by this customerThat is trueWe informed him to immediately take his vehicle to [redacted] to have it alignedYet he continued to drive the vehicleThis customer states that his tires were hazardous to drive and could cause an accident with injury, possibly death If that were true, then why did he continue to drive his vehicle even after we advised him to go directly to [redacted] ?We have repaired this customer’s vehicle multiple times due to accidents involving this vehicleClearly maintenance and the care of this vehicle is not a primary concernWe will be more than happy to repair vehicles when there is damage or mechanical problemsBut we are not responsible for general wear and tear and neglect by the customer

On 7/7/16, this customer did purchase a Hyundai Sonata, with under 41k milesAt no point did this customer state there was anything wrong with the vehicle This customer read, signed, and understood three different forms acknowledging that a test drive has been performedThere are also specific items that the customer acknowledged One of those forms is a “Delivery and Acceptance” formThe first item on that form states; “I have driven the vehicle and am satisfied with the vehicle that I am asking the Dealer to finance for me.” Another form is the “Customer Delivery Checklist”Item number three on that form states; “I have personally inspected the vehicle, had an opportunity to test drive it and found it free from any reasonably discoverable damage and/or defects.” —At that time of reading, signing, and acknowledging This customer didn’t say anything about a flap hanging from the vehicle This customer also read, signed, and understood the AutoCheck Vehicle History reportThis report shows all vehicle history information for that vehicleNowhere on that vehicle history report does it show damage or an accident Now that her claim of, “there was something wrong when I bought the vehicle”, has been proven Let’s move to the real reason this customer doesn’t want the vehicleWhen she came into the office, she stated that she was waiting for someone to pay her moneyThe person that owed her money skipped town and she no longer is getting whatever money was owed to herThis customer came in saying that she can’t afford the vehicleShe stated that she does not have the money to make her first payment We did not make this customer buy the vehicleWe did not force her to buy this vehicleBut she is contractually obligated to make her paymentsIf she is unable to, she is more than able to return this vehicle back to the dealershipNo refund will be givenNo partial refund will be givenWe have done nothing wrong and have not wronged this customer in any wayThis complaint is without meritShe simply cannot afford to make her payments and is trying to pass off her poor financial planning onto our business

Complaint: [redacted] I am rejecting this response because: There are no towing company that exists with this name I have not been provided with a business phone number so have no way to resolve concerns Regards, [redacted] ***

The Repossession Company is [redacted] . The telephone number we have is [redacted] That is all the information we have.

We understand that the deferred down payments can sometimes be difficult to comprehendBut I assure you, no one lied to this customer about the deferred down paymentsThe down payment required for this vehicle was $The sales manager discounted the required down payment to $Which means that the required down payment was now $This customer had $to put down for this vehicleLeaving a $down payment balanceThe sales manager split the remaining $down payment into payments of $So when you make your regular scheduled payment of $weekly payment, you would be adding the $to that $weekly payment Simple math $weekly payment plus the deferred down payment split of $would equal $ 1/26/18: $+ $(of 6) = $2/2/18: $+ $(of 6) = $2/9/18: $+ $(of 6) = $2/16/18: $+ $(of 6) = $2/23/18: $+ $(of 6) = $3/2/18: $+ $(of 6) = $ 3/9/18: $from now until the end of the contract Both the Offer to Purchase, as well as the Retail Installment Contract, spell these terms out as clear as can be As far as the desired settlementWe at Dynamic Motors, Inc., do not want this customer to feel they were lied toIt is not our intentions for a customer to feel that they were taken advantage ofAll items that this customer sign, clearly shows and explains exactly where all monies are applied toAfter reviewing this complaint, we have decided to NOT report any negative remarks on the customer’s creditThis customer requested that we mark his credit as a voluntary “reposition” (repossession)We feel however, that marking his credit as a “voluntary repossession” is not fair to the customerThere’s no need for this customer’s credit to have a negative mark at allWe have also decided that a refund of $is a fair refund to issueThe customer is welcome to return to the sales location and a refund check will be issued

The customer still has possession of her vehicleWe still stand by our original responseNo refund will be given

We apologize for the inconvenienceAll funds ($115) applied to the Collateral Protection (insurance) have been applied to the customers accountThis account is in good standing and the insurance meets our requirements. I also met with the customer today and together we made the payment
due date on the customer's preferred due dateWe hope the customer is satisfied with the service received today

To clear up a few things... *** * *** is not our customerWhen *** called in, she did not identify herself, instead, stated her name was *** ***After reviewing the recorded call, *** was informed several times that the account was past due and that the insurance she
provided did not meet the lien holder's requirementsThe amount of $that *** paid was applied to the Collateral Protection and to the past due contract paymentPer the customer's contract, payments must be applied to the Collateral Protection first (if customers do not meet our insurance requirements, Collateral Protection is required).The insurance policy that was provided, had excluded drivers, the lien holder was not listed on the policy, the deductibles were higher than required, and it was a month to month policyEach item that the customer's policy had listed were specifically outlined as DO NOT GETHer entire policy contained EVERYTHING that we DO NOT accept.To make things clear:We accepted a payment from a woman that identified herself as *** *** (our customer).We informed our customer how the payment would be applied.We informed our customer that the insurance she provided did not meet any of the lien holders requirements.We informed the customer that until her outside insurance meet the lien holder requirements, she would be required to keep the Collateral Protection.If this *** * *** person wants a refund to her credit card, we will gladly process a refund and no longer use the account that she providedButBefore we process a refund, the entire past due amount would need to be paidIF we were to just refund the payments, and no payment is made immediately, then yes, the account would be subject to repossession for non payment and failure to maintain insurance

Complaint: ***
I am rejecting this response because: That is a statement , I did call several time for the car to get looked atEveryone kept giving me the run aroundTelling me maybe it’s just the battery and they were giving me all kinds of advice but not once did they look at the carI shouldn’t have to pay for a car that they gave me in a monthThey didn’t care at all about anything I was saying unless I was handing them some moneyThey did not try at all for this carThey knew this car was messed up when they gave it to me that’s why it was the “only” car I was allowed to purschase from themScam artist and they need to be put to a stopNow I’m car-less with no promotion because of these people.
I would like my down payment back.
Regards,
*** ***

A few days after this customer purchased the vehicle, he came in to let us know about the paintI advised him that we will fix the paint, he just needs to bring in the vehicleI personally spoke with the customerThe plan was to drop the vehicle off with me on Friday, then on Sunday (we’re closed
on Sunday) I would personally meet him at the dealership to return his carI spoke to the body shop, they agreed to have a quick turn around time, and the appointment was set. This customer did NOT show up for this appointment. As far as the “CarFax falsified document”…This statement is completely falseWe use a service called “AutoCheck”They provide the same information that CarFax does, it’s just a different service providerWe run the vehicle’s VIN through their database and print out the information providedAutoCheck is a completely separate company from Dynamic Motors, Inc& Auto Financial Services, IncWe have no way of knowing what information is provided to AutoCheck or CarFaxThis customer’s claim of “falsified documentation” is completely ludicrous and without merit. We will not provide a rental carWe will not replace the vehicle with a different vehicleWe will not reimburse gas used to drive his car. The only thing I will do, is what I already agreed I would doRepair the front passenger door of the paint chipsThat is allThe customer is more than welcome to schedule an appointment to have this done

I’d like to make several corrections to these statementsThis customer did not provide the full down payment at time of saleWe allowed this customer to have deferred paymentsThat means, pay her regular payment AND a portion of the down paymentAt time of contract, we explained that
during the deferred down payments, we can not change the payment schedule at allThe payments are due when they are dueWhen she requested to change her payments, we informed her that she is still in deferred and we can’t change the datesShe understoodAt the time of repossession, she was severely past dueWe made several attempts to contact herSent emailsMade phone callsContacted referencesEvery attempt to reach the customer was made, yet no calls were returnedThe vehicle was automatically scheduled for repossessionWhen the customer called to state her vehicle was repossessed, we provided her with the information she requestedThe name of the repossession company as well as the telephone number were provided. The repossession company is responsible for the items and property inside the vehicleDynamic Motors, Inc& Auto Financial Services, Inc., does not repossess or inventory property of repossessed vehiclesDuring our multiple attempts to contact and reach out to the customer, we were not aware that her baby had diedAll the unanswered phone calls, the unanswered emails, and the references did not disclose that informationThe vehicle was repossessed for no paymentNo credit will be given for the repossession feeWe understand that her baby past away and send our condolences

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am satisfied with the resolution.And I thank the Revdex.com for accepting my complaint
Regards,
*** ***

I understand that this customer is upset that
her transmission went outI also understand that this customers desired settlement would be EITHER a refund OR for her credit to not be reported as a repossessionSince this customer has had this vehicle for two years, a refund is definitely not an optionWe did tow her vehicle in for service before her payment was past due, so I will be reporting to her credit, “Voluntary Surrender”*** *** *** *** and Dynamic Motors, Incdid not have to Repossess this vehicle from this customer, and by this customer own admission, she has decided to return the vehicle to usHence, a “Voluntary Surrender”, will be reportedThis vehicle was not Repossessed. *** *** *** *** *** *** Dynamic Motors, Inc*** *** ***

I understand that this customer had some mechanical issuesI also have several notes in our system where we attempted to make an appointment with this customer for vehicle repairsThis customer never set up an appointmentThis customer never returned our calls when we attempted to schedule the
service appointmentWhen the manager finally did get a hold of this customer, this customer wanted to purchase another car from usWe asked her to provide proof that she could afford two car paymentsShe could not. Then customer was upset that her was still had mechanical issuesWellIf you don't return our calls to schedule service, your vehicle can't get repairedIf you don't want to pay the warranty deductible, your vehicle won't get repaired. Simply putWe can't fix a vehicle if the customer never schedules an appointment. Simply putWe won't fix the vehicle if the customer refuses to pay for the tow and warranty deductible. As of now, this vehicle has been placed in a repossession status, repossession-vehicle abandonedNo refund will be givenWe made several attempts to assist this customer with her mechanical issuesThis customer just wants another vehicle after having this current vehicle for months and is trying to lump her failure to cooperate with us in repairing her vehicle with her buyers remorse

We understand that purchasing a used vehicle may come with unexpected repairsOur used vehicles do go through the service department and any mechanical issues are addressed before sellingIf something breaks, we'll fix itBut if the vehicle passed the state vehicle safety inspection and
emissions, and there are no mechanical issues present, the vehicle is sold as isBasically, we can't fix something if it isn't broken. Per the Retail Installment Contract, this customer is responsible for making their payments on their due datesAlso per our contracts, there is a $service deductible, and customers are responsible for the towing fee if applicableWe waived the $deductible AND waived the towing feeSo Dynamic Motors, Incwaived fees that the customer was made fully aware ofYet this customer did not hold up their end of the Retail Installment ContractThis customer did not make their payment and therefore the vehicle was repossessed. Dynamic Motors, Incdoes not refund paymentsWe attempted to fix this customer's mechanical issues, free of charge

Complaint: ***
I am rejecting this response because:I didn't discuss it with the finance manager because I had already discussed it with *** and he said he would have it fixed(flap)I took it to someone to look at it, he the flap was brokenThe only thing he could do was put a screw in it to hold it together because there was a piece missingAnd as far as me walking in the dealership saying"the real reason I'm returning the car is because I can't afford it" that is what the lady who said she was the assistant finance manager ask me the questionI did explain to *** about them not fixing the flap, the car pulling to the right and about not having the first payment because a friend took off with my moneyAnd as for me making the dealership look bad they already look bad I have family,co-workers and friends who have gotten cars from them and were not happy with the service and fixing vehicles and returning carsThey just didn't know how to go about complaining on the dealership
Regards,
*** ***

The Repossession Company is *** *** * ***The telephone number we have is *** *** That is all the information we have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meI have lost my job duE to this my child was dropped from school due to the loss of my car and im not settling for that poor responseThe service manager gave me a paper saying this is a Repossession due to non payment, if I have to go further to get this resolved then that's what I will do
Regards,
*** ***

We understand that the deferred down payments can sometimes be difficult to comprehendBut I assure you, no one lied to this customer about the deferred down paymentsThe down payment required for this vehicle was $The sales manager discounted the required down payment to $Which means
that the required down payment was now $This customer had $to put down for this vehicleLeaving a $down payment balanceThe sales manager split the remaining $down payment into payments of $So when you make your regular scheduled payment of $weekly payment, you would be adding the $to that $weekly payment Simple math… $weekly payment plus the deferred down payment split of $would equal $ 1/26/18: $+ $(of 6) = $2/2/18: $+ $(of 6) = $2/9/18: $+ $(of 6) = $2/16/18: $+ $(of 6) = $2/23/18: $+ $(of 6) = $3/2/18: $+ $(of 6) = $ 3/9/18: $from now until the end of the contract Both the Offer to Purchase, as well as the Retail Installment Contract, spell these terms out as clear as can be As far as the desired settlementWe at Dynamic Motors, Inc., do not want this customer to feel they were lied toIt is not our intentions for a customer to feel that they were taken advantage ofAll items that this customer sign, clearly shows and explains exactly where all monies are applied toAfter reviewing this complaint, we have decided to NOT report any negative remarks on the customer’s creditThis customer requested that we mark his credit as a voluntary “reposition” (repossession)We feel however, that marking his credit as a “voluntary repossession” is not fair to the customerThere’s no need for this customer’s credit to have a negative mark at allWe have also decided that a refund of $is a fair refund to issueThe customer is welcome to return to the sales location and a refund check will be issued