Art's Automotive

We understand that the deferred down payments can sometimes be difficult to comprehendBut I assure you, no one lied to this customer about the deferred down paymentsThe down payment required for this vehicle was $The sales manager discounted the required down payment to $Which means
that the required down payment was now $This customer had $to put down for this vehicleLeaving a $down payment balanceThe sales manager split the remaining $down payment into payments of $So when you make your regular scheduled payment of $weekly payment, you would be adding the $to that $weekly payment Simple math… $weekly payment plus the deferred down payment split of $would equal $ 1/26/18: $+ $(of 6) = $2/2/18: $+ $(of 6) = $2/9/18: $+ $(of 6) = $2/16/18: $+ $(of 6) = $2/23/18: $+ $(of 6) = $3/2/18: $+ $(of 6) = $ 3/9/18: $from now until the end of the contract Both the Offer to Purchase, as well as the Retail Installment Contract, spell these terms out as clear as can be As far as the desired settlementWe at Dynamic Motors, Inc., do not want this customer to feel they were lied toIt is not our intentions for a customer to feel that they were taken advantage ofAll items that this customer sign, clearly shows and explains exactly where all monies are applied toAfter reviewing this complaint, we have decided to NOT report any negative remarks on the customer’s creditThis customer requested that we mark his credit as a voluntary “reposition” (repossession)We feel however, that marking his credit as a “voluntary repossession” is not fair to the customerThere’s no need for this customer’s credit to have a negative mark at allWe have also decided that a refund of $is a fair refund to issueThe customer is welcome to return to the sales location and a refund check will be issued

The Collateral Protection program specifically states that it does not cover tiresThis customer has been involved in different accidents whilst on the Collateral Protection programHe is well aware of what is covered and what is notIf he is not satisfied with the Collateral Protection
program, he is more than welcome to provide new insurance that meets our requirements. The alignment was off after this second accident by this customerThat is trueWe informed him to immediately take his vehicle to *** to have it alignedYet he continued to drive the vehicleThis customer states that his tires were hazardous to drive and could cause an accident with injury, possibly death… If that were true, then why did he continue to drive his vehicle even after we advised him to go directly to ***?We have repaired this customer’s vehicle multiple times due to accidents involving this vehicleClearly maintenance and the care of this vehicle is not a primary concernWe will be more than happy to repair vehicles when there is damage or mechanical problemsBut we are not responsible for general wear and tear and neglect by the customer