Art's Automotive

Complaint: ***
I am rejecting this response because: There are no towing company that exists with this name I have not been provided with a business phone number so have no way to resolve concerns
Regards,
*** ***

The Collateral Protection program specifically states that it does not cover tiresThis customer has been involved in different accidents whilst on the Collateral Protection programHe is well aware of what is covered and what is notIf he is not satisfied with the Collateral Protection
program, he is more than welcome to provide new insurance that meets our requirements. The alignment was off after this second accident by this customerThat is trueWe informed him to immediately take his vehicle to *** to have it alignedYet he continued to drive the vehicleThis customer states that his tires were hazardous to drive and could cause an accident with injury, possibly death… If that were true, then why did he continue to drive his vehicle even after we advised him to go directly to ***?We have repaired this customer’s vehicle multiple times due to accidents involving this vehicleClearly maintenance and the care of this vehicle is not a primary concernWe will be more than happy to repair vehicles when there is damage or mechanical problemsBut we are not responsible for general wear and tear and neglect by the customer