Artificial-Christmas-Tree.com

Hello ***, Our shipment has already arrived from the manufacturer and is waiting to be released by DHS (port security) in the next 24-hours After our trees have been released, it will be trucked to our facility in Richmond, VA by this Friday Shipping will start with the earliest orders first via FedEx and continue every weekday thereafter Expect delivery next week HAPPY HOLIDAYS! Artificial Christmas Tree - Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI'm still upset that this company has had MY money since January 9, This is not a good business practice All of the companies I have dealt with have only taken the money when they are ready to ship the item purchased Sincerely, [redacted]

A refund check for the full amount will be sent to the correct addressMy apologies for the incorrect address for the first check

Revdex.com:Just wanted you to know after numerous attempts at contacting the company by myself and the Revdex.com, I finally received a full refund via mail yesterdayThanks for all of your help[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company finally did send me a refund through PayPal on 9/13/2016.Thank you for your help[redacted] GOD BLESS, ***

Complaint: [redacted] I am rejecting this response because: I have received my tree way to late and have been asking how I get a full refund for over a week but no response was ever givenI have called several times a day all times of the day for two weeks and have yet to talk to a single person and yet to get a message returned It is now days from Christmas and I do not have a tree that works and when I return it I will not have one at allSincerely, [redacted]

Order has been canceled and refunded

complaint # [redacted] I have received a partial refund of $Company still owes me $on tree plus return postage [redacted]

Hello, it appears the ft trees did not arrive for the May 21st ship date We apologize for the delay in shipping We are issuing a refund via check to the address on file We will send you an email to verify the mailing address of the refund check Thank you

Complaint: [redacted] I am rejecting this response because: It is not resolved yet, this is for correspondence with the business: I write to confirm that the picture of the part you posted is what is needed for our tree I also confirm the address you have stated is correct Sincerely, [redacted]

Our trees will be released by port security tomorrow and will be trucked to the warehouse the same day. We will be shipping starting on Monday 11/14. But if you still prefer a refund it will have to be in the form of a check sent to the following address: [redacted] ... [redacted] Please let us know how you would like to proceed.

Tree was deliver today, one say from date of shipped

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is only satisfactory to me on the condition that the delivery is expedited to no more than a 3-day delivery service at the cost of the business. I want a guaranteed delivery date. If this is not acceptable, then I will want the full refund by November 18th. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Please cancel my complaint

Hello ***,I apologize for the delayed responseWe were moving our site to another sever and took longer than expected for all the emails to transfer over and organize.Please see the photo attached to verify your the part needed.And please verify your shipping address below:*** ***
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*** *** ** ***-KasperArtificial Christmas Tree - Customer ServiceASA INTERNET, LLChttp://artificial-christmas-tree.com(541) [email protected] us why here

Thank youA replacement set of lights will be sent to you via USPS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

A refund check issuing being issued and the order canceled

You will have your tree by or before 11/15, we are just waiting for the DHS (port security) to release our shipment so we can truck it to Richmond, VA then proceed to start mass shipping
Sorry for this logistical delay, but all of our trees have arrived just waiting on the port security to finish
their job
Please let us know if this works for you or if you need a refund