Arvixe, LLC

This hosting account along with others was created by an individual attempting to commit fraud against Arvixe by abusing our Affiliate programOur Affiliate program pays a referral bonus to any active client who sends a new client to our order form by means of a special tracking linkThis particular Affiliate setup fictitious accounts over the time frame of a few days in early November They used internet proxies along with their affiliate link and have attempted to collect the referral bonus on each of these ordersOur Affiliate manager caught this and suspended their affiliate accountThis has led to a string of complaints with the Revdex.com all originating from the same individualThey are canceling all of these accounts and demanding refunds on all of themOur Affiliate TOS available here strictly forbids this [redacted] Some relevant sections :5.Valid commissiocommission will be paid for sign-ups by you or anyone within your organization; the customer information for which you are receiving a commission must be independent of the referrerArvixe reserves the right to only pay for referrals that are activeActive is defined by clients with a website and domain name pointed to an Arvixe server with user generated/uploaded contentTerminated accounts are not eligible for a commissionCommissions may only be earned per each new client referred through the unique affiliate linkAffiliates also may not advertise on referred clients sitesAcceptable ReferralsYou may not refer yourself or your family members through this affiliate programAffiliate referrals can not be funded/paid by the affiliate themselvesEach payment must come directly from the referred account holder to be eligible for a commissionYou also may not refer customers who will be using the same payment method.From our General TOSMoney Back Guarantee: Day money back guarantee will only be offered under our Personal/Reseller (Linux and ASP Plans), Business (Linux and ASP Plans)Refunds will not be given to accounts that have been canceled or suspended due to abuse of our services based on our terms of service and acceptable use policyWe do not consider these complaints to have any merit or even be from valid clientsThese are all coming from a single person who is attempting to defraud ArvixeAny refunds attempted perviously were done so in error

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please ensure that future biennial renewal bills will be at the promised rate of $per month, charged as $per each 2-year renewal cycle Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I am contacting you to inform the Revdex.com that the business who I filed a complaint against (ID # [redacted] ), Arvixe LLC, fulfilled the desired outcome/settlement as was stated in the complaintThey did so by: [redacted] Restoring my services by removing DENY codes from .htaccess [redacted] Crediting me greater than the disputed amount [redacted] Responding to my support tickets [redacted] Having management contact me I am happy to state that the dispute has been resolvedThank youRegards, [redacted] Complaint ID: [redacted]

On January 17th Mr [redacted] ’s hosting was detected to be sending spam emails in mass quantitiesThe email account being used was disabled and we sent notice to Mr [redacted] to alert him to this problem along with logs and details of the eventThis is a very severe violation of our terms of service listed here : https://www.arvixe.com/tos.phpRelevant section of our TOSSPAM and Unsolicited Commercial E-mail (UCE): Arvixe takes a zero tolerance approach to the sending of Unsolicited Commercial E-mail (UCE) or SPAM over our networkVery simply this means that customers of Arvixe may not use or permit others to use our network to transact in UCECustomers of Arvixe may not host, or permit hosting of, sites or information that is advertised by UCE from other networksViolations of this policy carry severe penalties, including termination of service.Violation of Arvixe SPAM policy will result in severe penaltiesUpon notification of an alleged violation of our SPAM policy, Arvixe will initiate an immediate investigation (within hours of notification)During the investigation, Arvixe may restrict customer access to the network to prevent further violationsIf a customer is found to be in violation of our SPAM policy, Arvixe may, at its sole discretion, restrict, suspend or terminate customer's accountFurther, Arvixe reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violationArvixe will notify law enforcement officials if the violation is believed to be a criminal offense.First violations of this policy will result in an "Administrative Fee" of $and your account will be reviewed for possible immediate terminationA second violation will result in an immediate termination of your account.As our resellers are ultimately responsible for the actions of their clients over the Arvixe network, it is advisable that resellers develop a similar, or stricter, policy for their clients.--END--We received no reply from Mr [redacted] and followed up again on January 19th, 20th and 21stAfter receiving no replies to four notices regarding illegal activity occurring on the account we suspended it on January 22ndWe received no contact until February 6th where we began working with Mr [redacted] to resolve the issue The account was restored on February 16th after acknowledgement of the problem was received On February 14h Mr [redacted] attempted to order a CloudClass private server for $His order was blocked by our fraud detection due to a mismatch between his IP address and physical addressWe requested documentation to manually verify this order in which Mr [redacted] refused and asked instead to cancel his servicesDespite being outside our refund window we granted Mr [redacted] a full refund of the fees paid for his shared hosting account totaling $The $fee for the Cloud server was rejected and never posted to our accountAt this time we suspect our business with Mr [redacted] has concluded but we continue to watch his support tickets should he need additional help in the future

Hello,We were sorry to hear about the concern that Mr [redacted] had with a recent invoice to his account for an addon service.In reviewing the service in question we did see that it had been added by someone that had access to Mr [redacted] billing credentials through an IP located in the same region where Mr [redacted] currently resides Although this would not normally be a refundable service to resolve this amicably we have refunded the invoices associated with the service and provided Mr [redacted] with directions on how to reset his password.At this time the refunds have been submitted and we have not received any follow up questions or concerns from Mr [redacted] If any should arise we ask that Mr [redacted] please reply back to our recent e-mail communication and we will be happy to offer assistance

We are in communication with the customer via internal ticket ID: [redacted] In that email we have provide the customer with the required transfer code for her domain name We will assist the customer in anyway possible to make the transition to her new host as smooth and seamless as possible

Complaint: [redacted] I am rejecting this response because:I got an Email in which Arvixe said they've refunded me $7.2,I don't know why it's $which should be $28.8,and till today I got nothing via my mastercard which means they didn't refund me yet Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello this [redacted] and Arvixe has refunded my money of $i could not log in to report this but they have refunded my moneyas of sept Regards, [redacted]

Greetings,At this time we have approved a pro-rated refund for the unused time on the hosting packageAlthough our uptime credits are typically non-refundable, as a one time courtesy we've approved a refund of these credits as wellIn regards to the discount credits, these credits are earned for loyalty over time and are only to be applied towards active hosting packagesAs these are loyalty discounts, they are non-refundable and will only be applied towards active hosting packagesWe will be back in touch to confirm these details via e-mail and if we can be of any further assistance, please reply back there and we'll be glad to help

We have worked with the customer via internal ticket ID: [redacted] The customer's desired resolution was met as well as providing documents and data needed at his new host We of course remain available to assist where we can in his transition and will do everything possible to make his transition seamless

Mr [redacted] was first contacted on February 9th regarding the high CPU usage originating from his accountTo protect the other clients on the shared server where his account resides it was suspendedWe worked with Mr [redacted] to get his domain setup with clloudflare, a service which can often aid in lowering site load and protect against DDOS attacksThe site was restored February 11thOn the following day there was another incident with Mr [redacted] ’s account and it was again suspendedWe supplied a full list of logs showing all running processes for investigationWe restored access to the account on February 19th with the exclusion of global web accessOn February 19th we requested Mr [redacted] ’s IP address in order to allow him exclusive access to the site for troubleshooting while protecting our server from any further load spikesNo reply has been received to that request sent through our support ticket [redacted] After receiving the Revdex.com complaint we have restored full access to Mr [redacted] ’s account again on February 22nd and have been watching it for further problemsWe have not received any further feedback at this timeIf there are any additional issues with the site we will need to lock it down to Mr [redacted] ’s IP address so that he can investigate what is causing the site to create such high loads on the server

Dear Revdex.com and Mr ***,Thank you for your time in responding to this matter, and we apologize for the time taken for this issue to come to a headDue to issues caused by Hurricane Harvey, our staff has been light which has caused a delay on response timeWhile this reason isn’t a completely justifiable excuse, we do thank you all for your patience in this matter.Currently, Mr [redacted] is experiencing email issues for his domain [redacted] which he states is causing an impact on his businessThe issue is real, causing emails with attachments to generate but fail to sendWhile we were able to create a fix for this issue in May of this year, it has occurred again at greater effect, causing all users contained at the server to have this issue.At this time, we have formulated an alternate solution, offering our customers residing on the affected servers to a new Plesk based serverWe made this offer to Mr [redacted] on Sept9th, also offering to escalate and place him in front of the queue since he has been dealing with this issue for sometime now.While this would take some time in migrating Mr***’s files, this shows to be the most quickest path to resolution since our administrators are still working on a patch to resolve the email issue.Again, thank you for your time in this matter, and we thank you all for your patience and look forward to answering any questions Mr [redacted] might have before moving this forward

[redacted] has a few tickets open in our support system for differing issuesWe have updated him regarding his RBL listing problems and have worked through that problemWe are continuing to assist with the billing discrepancy and will certainly credit [redacted] for any time where he was billed for a Pro package and not receiving it [redacted] concerns are not fully resolved at this time, but we will ensure that he is assisted however needed

Their technical support was consistently terrible - the staff lacks even a grade school level of reading comprehension - and every "ticket" opened for an issue would be answered by multiple people over the course of days or weeks (yes, they are that slow)Each new tech would ignore everything the previous agents had said, and everything I had said, leading to repetition and frustrationThis happened with even the most basic issues, leading me to cancel my service after only a few months, despite being unable to get a refundI happily paid the cost of transferring my website and domain to a new company, and paying the new company for hosting Now, years later, Arvixe STILL has my financial information on fileThey emailed me to say my service would auto renew on 12/(there is no way to remove your payment information yourself once entered)On 12/I cancelled itOn 12/I received another email with an invoice for a payment they have charged me on 12/(days previous!) for upgrades to the service I had cancelled (and which was not due until 12/31!), and which is now inactive The only way I can find to try and "resolve" this issue is through the same horrendous ticketing system This company is, hands down, the single worst company I have ever dealt with (they beat every cable or health insurance provider I've ever fought with by miles)

Greetings,We're sorry to hear Ms [redacted] has had such a difficult time receiving assistance and were able to locate a recent issue reporting issues with the SSL certificate for her websiteWe were unable to replicate any errors and soon we received reports of trouble logging into the e-mail accounts, rather than the server directlyWe believe these issues to be resolved and will be following up with Ms [redacted] to ensure she has access to all of her other services as wellIn regards to the reports of downtime on the server, we were unable to find any other tickets directly linked to the e-mail addresses we've been provided where downtime was reported, however we will gladly review any additional tickets where trouble has been reportedWe appreciate Ms [redacted] 's patience during this process and we will be reviewing the issues reported to determine how these might have been handled in a more timely fashionWe would also like to mention we continue to work towards lowering response times to help ensure less time passes between reportsIf we can be of any further assistance with the account, please let us know and we'll be more than happy to help

Arvixe Revdex.com Complaint # [redacted] (Originally filed 12/28/2015) Hello, Thank you allowing us to go over this matter and address Ms [redacted] concerns First, we would like to apologize for the delay in addressing this matter, as we’ve had a change in management in and now have a chance to review the complaints missed prior to the transition Going over Ms [redacted] account, we show that she was successful in the cancellation of her account on 12/27/but the last payment she had made was on 11/20/2015, however the payment was then cancelled, which then recreated the balance Due to this, and because Ms [redacted] did not cancel her account until the end of December, she continued to receive notifications until the cancellation completed Ms [redacted] should no longer be receiving any reminders about the payments due and although we understand a refund was requested for December, our records do not show that any payments were made after November of We have not heard back from Ms [redacted] following the cancellation, however if we can be of any further assistance, please let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] *** I did answer their email and was refunded $($paypal).Scott W that helped push this through was very nice and seemed to actually care about the customerJust wish the rest of their support could have been as fast and seem to careEverything is good nowThank you

Hi [redacted] , I apologize for the difficulties you have encounteredI have refunded your most recent payment and closed the account for you nowIf you need any further help, please let us know

Complaint: [redacted] I am rejecting this response because I do not see a credit applied to my account as you've stated I submitted a ticket requesting a credit on Feb 1st I am still waiting to receive an acknowledgement of that ticket I see no where that you've communicated to me that a credit has been applied to my account except via your communication with the Revdex.com I reviewed my account to see if a credit has been applied I see no credit on my account Therefore, I am rejecting your response Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me except for the PayPal arrangement.I do not have a PayPal accountA check or postal money order is acceptable to meMy address is [redacted] Regards, [redacted]