Arvixe, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

After receiving [redacted] complaint we investigated and found that while he was outside of our usual day refund window he was much closer to the start of his term than the endGiven the issues he had encountered we agreed that granting him a prorated refund was the best for his situationOn February 12th we sent $directly to MrMathers paypal accountWe have had no further feedback from him since that time and expect the matter to be resolved

We are truly sorry for the frustration this has caused We are communicating with the customer via internal ticket ID: [redacted] Through this ticket we have provided her with the information needed to contact her financial institution and locate and identify the refund which was sent on September 29th We have verified that the refund was sent and accepted by the financial institution and not returned to Arvixe, LLC We will continue to work with the customer to get this resolved to the best of our ability

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and in this particular response they indicated they were "looking into the matter" However, after being contacted by Arvixe directly due to my Revdex.com complaint and then providing a past e-mail of my lifetime 50% discount, I was contacted by Arvixe on November 8, 2017, and they stated the following:"Thank you for sending a copy of the email We have updated your account to reflect the $discountWhen this promotion was originally set up, I do not believe they had the foresight of a future price increaseFortunately, we are able to correct itWe do apologize for any inconvenience this may have caused you [redacted] **Customer Service ManagerArvixe Web Hosting"In view of this e-mail on November 8, 2017, I find that the above resolution stated in the e-mail above is satisfactory to meRegards, [redacted] ***

Arvixe Revdex.com Complaint # [redacted] (Originally filed 5/31/2016) Greetings, We appreciate this being brought to our attention, and would like to apologize for any inconveniences and delays that Ms [redacted] has experiencedWe would also like to apologize for our extreme delay in reply to this complaint as it was submitted during our transition to new management We have since located the ticket that relates to this complaint, and have found that the issue resolving the software was resolvedThat said, unfortunately we have also found that Ms [redacted] no longer has an active account with Arvixe, and has moved on to another host We offer our apologies once more for missing this complaint at the time it was filed however if we can be of any further assistance, please let us know

Good Afternoon,We were sorry to hear about the troubles with the SSL certificate and as of week ago have made sure the certificate is functioning as expectedWe've followed up to provide more information on how this issue occurred and have also provided a credit on the account for the troubleWe hope this helps to resolve the concerns raised but if we can be of any further assistance, please let us know

Good Evening,We were sorry to hear that Ms [redacted] did not wish to renew her hosting package, but we would like to thank her for previous patronageAt this time we have issued a full refund of the recent renewal and appreciate her time in working with our support staffWe were also sorry to hear of the troublesome month in where the site experienced downtime, and although we would be unable to review the exact cause of the trouble reported as it is now 2017, if the issue was in any way related to Ms***'s server experiencing issues, we would like to mention that we have since made many improvements to our data center infrastructure and will continue to make upgrades to ensure full uptime.In regards to the recent renewal, we do offer automatic renewal if our customers keep a credit card on file, and our system will attempt to renew the account prior to the expiration date to ensure a window for alternative payment methods to be appliedAlthough automatic renewal was left active, we have confirmed cancellation was initially discussed prior to the renewal date, and have ensured that a full refund of the recent renewal has been provided.If we can be of any further assistance with this refund, please let us know and we'll be glad to check the status

Complaint: [redacted] Here are the details you have requested:Username: [redacted] Password: [redacted] Email Address associated with arvixe account: [redacted] _____________________Ticket ID: [redacted] Details of ticket:Cannot log into their control panel via either http://cp.globalmagnetics.com nor via http://cp.saffron.arvixe.com Cannot log into their FTP account using FTP softwareCannot process their contact form it either goes into a non-stop spin, or generates a errorWe are also dealing with multiple email failures on that account.Registered email: [redacted] Password: [redacted] Registered email: [redacted] Password: [redacted] _____________________Ticket ID: # [redacted] Registered email: [redacted] Password: [redacted] Regards, Linda Norton

Good Afternoon,We've now had a chance to investigate this issue and after review, have found that this was not an error within the server configuration or service providedThe issue was related to updates in the coding of the site which were made by the customer and not ArvixeWe do apologize for the delay in replying back to the ticket, however we have now responded back with more detail on the issueAs this was a coding related issue, the downtime would not qualify under our uptime guarantee so no compensation would be dueIf we can be of any further assistance please reply back to our most recent update via ticket [redacted] and we'll be more than happy to continue our conversation

To Whom It May Concern, We respond as follows to this complaintOn July 17th, Ms [redacted] she was getting bounceback emails from particular recipients in ticket [redacted] On August 4th, we discovered the issue and got it correctedThe next day, on August 5th, she reported that her emails were now arriving is recipients junk/spam foldersOn September 6th, we discovered three items that were likely causing it to happenTwo of the items we fixed the same dayThe third item was that the [redacted] network had blacklisted our mail serverOn September 7th, we submitted a request to be delisted from [redacted] It could take them up to hours to acknowledge the request, then an additional hours to approve it, at their discretionWe have informed Ms [redacted] of the situation on September 7thAs this point, we believe most of her emails will arrive in the intended recipients inboxWe'll monitor the delist issue and presume it is resolved after hours if we do get any additional reports from Ms [redacted] We do apologize for the long wait times she had to endure regarding this issueWe have much higher support request volumes than and we are working around the clock to reduce them as diligently as possible

terrible, really bad, not recommended I made the mistake to buy a host with this company, but since I start hosting my customers application we start having problems of downtime, but at that time I made a second mistake to not read reviews about arvixe, but the past month is what make me take the decision of buy a new hostat this time i'm having problems with my customers because the downtime for the sites are really bad, i'm having problems for more than weeks and they did not answer the phone line and did not answer to my ticket, so hope my experience with arvixe help somebody else to not make the same mistake

Complaint: [redacted] I am rejecting this response because: Their support ticket is horrible which was the reason for my original complaint and for me finally leaving ArvixeI am no longer with Arvixe and no longer have any desire or need to communicate with them Regards, [redacted] ***

We are truly sorry for the difficulty the customer has faced We have reached out to the customer via internal ticket ID: [redacted] and will do everything we can to meet his desired resolution

Greetings, Mr [redacted] had replied to us over the weekend and provided the supporting documentation that he had mentionedAfter reviewing his supporting information, we have set his billing to reflect the permanent discount and have refunded the $that was mistakenly charged to his cardThe discount on this account was offered before the management change at Arvixe and the newer management staff was unaware that such a discount had been offered in the pastThank you for the opportunity to correct this errorWe have informed Mr [redacted] via email that his account has been updated and that the refund has been issued to his card

Complaint: [redacted] I am rejecting this response because: I still need my domain name transferred from them and cannot reach any oneOther than that I am satisfied with the refund Regards, [redacted] ***

[redacted] first contacted us on 11/12/to request a cancellation of his account at a later dateWe updated the client that we are unable to schedule future cancellations on 11/13/ We received no response until 1/4/when further contact was made by [redacted] after his account had renewed We determined a billing error had occurred and on 1/we provided a full refund to the client, closed his account and offered additional assistance if neededWe have received no further communication at this time, but continue to monitor the clients support ticket

This hosting account along with others was created by an individual attempting to commit fraud against Arvixe by abusing our Affiliate programOur Affiliate program pays a referral bonus to any active client who sends a new client to our order form by means of a special tracking linkThis particular Affiliate setup fictitious accounts over the time frame of a few days in early November They used internet proxies along with their affiliate link and have attempted to collect the referral bonus on each of these ordersOur Affiliate manager caught this and suspended their affiliate accountThis has led to a string of complaints with the Revdex.com all originating from the same individualThey are canceling all of these accounts and demanding refunds on all of themOur Affiliate TOS available here strictly forbids thishttps://affiliates.arvixe.com/tos.phpSome relevant sections :5.Valid commissiocommission will be paid for sign-ups by you or anyone within your organization; the customer information for which you are receiving a commission must be independent of the referrerArvixe reserves the right to only pay for referrals that are activeActive is defined by clients with a website and domain name pointed to an Arvixe server with user generated/uploaded contentTerminated accounts are not eligible for a commissionCommissions may only be earned per each new client referred through the unique affiliate linkAffiliates also may not advertise on referred clients sitesAcceptable ReferralsYou may not refer yourself or your family members through this affiliate programAffiliate referrals can not be funded/paid by the affiliate themselvesEach payment must come directly from the referred account holder to be eligible for a commissionYou also may not refer customers who will be using the same payment method.From our General TOSMoney Back Guarantee: Day money back guarantee will only be offered under our Personal/Reseller (Linux and ASP Plans), Business (Linux and ASP Plans)Refunds will not be given to accounts that have been canceled or suspended due to abuse of our services based on our terms of service and acceptable use policyWe do not consider these complaints to have any merit or even be from valid clientsThese are all coming from a single person who is attempting to defraud ArvixeThe following complaints are all related

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Email is now functioning, but the large mailbox was not really the issue Since the migration, the mail server could not be used at all for days, and then when it could, it was unusably slow (unlike prior to migration), and worse, the server was blacklisted so that any email that did get sent was rejected by every domain it was sent to This was the state of the "completed" migration It was days before I could get a response from arvixe that they even acknowledged a problem.Arvixe should at the very least post a notice when things are not going according to plan, they are behind schedule (as they were), or they are unable to respond to tickets in a timely manner Lack of communication, even in this case, is a larger problem than the technical difficulties being facedI do not believe Arvixe understands this yet.Nonetheless, my requested resolution was simply to "finish the job", and since email is now working, I am accepting the resolution Regards, [redacted]

[redacted] refund was processed on March 17th for $He confirmed receipt of the refund and has requested no further assistance at this timeWe consider the issue to be resolved but will gladly continue to help [redacted] should the need arise in the future

We have been working with the customer through internal ticket ID: [redacted] The customer's concerns were valid and have been addressed We sincerely apologize for the difficulty this has caused and will continue to work with the customer through any future issues