Arwood Waste

All of these pictures are screen shots from facebook I see the unit in two of them as well as the ones with the broken door (which no one ever made our office aware of this is the first time this has been brought up) However, the picture with the horse dose not prove that the unit is not there From your exhibits & the unit is off to the side so of course it is not showing

First off I would like to say that all of our customers are very important no matter how large or how small The removal was called in by [redacted] @ [redacted] I apologize for the lack of customer service you received

Arwood Waste has not been dishonest with youYou have a balance of $and that is for an overage

I am not sure why this is here as we have paid the invoice in full appoxweeks ago This was paid through [redacted] bill pay

Arwood Waste advised the customer in ample time that we were over booked and could not supply the unitArwood called and emailed multiple times to advise Arwood Waste strives on excelling in our service I sincerely apologize that we could not supply the unit

All outstanding dollar amounts on [redacted] ***'s account have been removed

Complaint: [redacted] I am rejecting this response because: I can provide statements from the many witnesses that prove my point that the unit was not cleaned for months and was unusable to anyone who was on the propertyThey had to use the woods to relieve themselves Also can provide statements as to how no one working at the house ever saw anyone out cleaning the unit from November 2013-JulyI find that nearly impossible especially if they were suppose to be out there every week cleaning it as they said in Sept when I was trying to get them to come and clean it againAlso I do not understand how my amount due could double from Dec to nowArwood keeps stating that all they are asking is for the money they are due, well all I am and have been asking since July is the money that we are due from all the months of non-service My attempts to resolve this matter peacefully have been ignored for many months now Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also want to mention that I dealt with [redacted] on this matter and she was extremely apologetic and kind Regards, [redacted]

There has been a lien release sent to our customer as well as an email stating the company has a zero balance

[redacted] has been refunded the $This was put back on a credit card We did not run his card without permissionEither Mr [redacted] or someone affiliated with Mr [redacted] paid online directly to Arwood Waste

Mr [redacted] called in to the Arwood Waste customer service line and order a dumpster Arwood Waste does not guarantee delivery and or removal times We services the dumpster per Mr [redacted] s request He is now asking for more money than he paid to begin with from Arwood Waste There is no refund due as services rendered I called him and left a message If Mr [redacted] chooses to use Arwood Waste again we will do the service at no charge for him and all he will have to pay is the dump bill Arwood Waste strives on good customer service and we will go out of our way to accommodate our customers

Arwood Waste spoke with MsJ [redacted] this morning about the situation The situation has been handled in house As I have no way to know exactly whom she spoke with we have taken steps across the board in our office to assure this does NOT ever happen again MsJ [redacted] will NOT incur any charges from Arwood Waste

Complaint: [redacted] I am rejecting this response because: Their response is not true The Unit was not serviced Nov 2013- July and we paid to have it doneThe vehicle in the driveway in August were not in the way according to the driver who serviced it in Sept He said that it could be pumped from the streetIt is obvious that there will be vehicles in the driveway when the house is being worked If the driver thought that there was a vehicle in the way then he should have exited his vehicle or called and asked us to move it It is not a very long driveway at all Also we only failed to pay for the last months because they owed us a significant refund and were ignoring my requests to resolve the issueThat only adds up to $and not $ They owe us for the months of non-sevice and we have several witnesses to prove that the porta potty sat unserviced for months and monthsAs previously stated, it was unusable for months due to its disgusting nature I own a company too and would never treat my customers the way I have been treated by ArwoodI do not appreciate being lied to and ignoredI can see from all the complaints on this website that I am not the only customer who has also been treated this wayArwood needs to take a good look at the way they handle their customer service and do something different because treating their customers very badly is not any way to run a business Regards, [redacted] ***

My name is [redacted] and I have an open complain filed with the you regarding Arwood Waste I would like to provide an update to this issue.On January 9, I have received additional correspondence from Mr [redacted] with a copy of invoice *** dated 12/30/ This invoice indicates a 31-days past due amount of $ I requested detail of this past due amount as we have not received an invoice or any billing which indicates this dollar amount Further, I was able to retrieve invoice ***, which indicates the final billing for this unit in May of This is the original invoice we disputed as the unit was not serviced as agreed during the rental period I have, however, authorized a payment in the amount of $which includes the $final fee as well as the $in interest fees we received invoices for while disputing this claim.When I again inquire about the detail of the charges that show up in November, I am told that Mr [redacted] will be adding additional service charges I am assuming this is additional charges for fees between May and October when there was no monthly service fee billing I have included a copy of the exact email exchange.Mr [redacted] insists that the unit was removed on 11/24/ Further, Mr [redacted] has become argumentative and is now refusing to speak with us on this matterGiven that there was no monthly billing and we have a final invoice (although disputed) invoice for removal in 5/12/2015, I am not sure how best to proceedI have spoken with the property owner's son who is understandably incredibly upset by all of this, as am I The property was photographed to be put on the market over the summer The photographs will not show the portable unit on the propertyYour attention to this matter is much appreciated Sincerely, [redacted]

All of the additional charges have been removed form Mr***'s account This was indeed an internal error on Arwood Waste part which has since been fixedHis account is now closed with a zero balance and his e-mail removed from our system

I am rejecting this response because:As I stated in my... complaint, I spoke to [redacted] and cancelled the pickup. That is when I was told about the per diem. They still didn't explain why we never received any call backs nor have we received a call from management as requested in the complaint. Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: As stated previously, photographs taken of the property this summer for the purpose of sale have been requested but are not yet available They will be forwarded as soon as they are received We maintain that there was no unit at the property to be removed on November 24, at 4:AM A notarized letter from the [redacted] stating that the unit was removed in May in her presence as well as a description of the individual representing Arwood Waste is available This letter may be scanned and emailed to Arwood Waste or through the Revdex.com website OR may be mailed What would be preferred? Additionally, a three way discussion with the [redacted] and Arwood is an option How can we arrange this? I have also provided a June response from Arwood indicating charges were for the pick up via email The broken door was reported to Arwood via the telephone call between May and May Photos were taken to document this as there was no replacement of the unit The November billing indicates charges for the period of May through November No previous monthly billings were sent for monthly rental and/or service Is there a log available of our account detail which shows the dates and times services were allegedly performed? Is there a log of how the unit was removed in November or who the individuals spoke with? Again, the gate to the property is locked and would not have been accessible without the assistance for the [redacted] We greatly appreciate the prompt and diligent attention this matter has now received and look forward to resolving this matter Regards, [redacted]

Arwood Waste has removed the lien on this property as we received payment on 9/with check number # [redacted] for $ This account now has a zero balance and the lien has been removed