Asap Appraisals

Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, CO Re: *** *** *** Case #: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland,
Inc(“PBCM”) is in receipt of your notice of a complaint from *** *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients This was a mistake on behalf of our representative, who believed he was speaking with the spouse of MsPooleThis employee has since been terminatedWe have honored *** *** request for cease of communication Sincerely, *** *** Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc*** *** ***
*** *** ** ***
*** *** *** *** ***

We will accept monthly payments of $provided payment is received on or before March 20, 2017. Payment of $will be due on or before the 20th of each month thereafter. The arrangement is temporary and will be reviewed periodically for an upgrade in payment amount. Per
her request, her work phone number has been removed from the account

Complaint: ***
I am rejecting this response because: I HAVE NOT received anything in writing from either the US Department of ED or the Professional Bureau of Collections, Maryland. My address has been updated via multiple avenues of US government agencies. I had only heard of this collection agency recently when calling the US Department of ED to figure what my options are. I was then redirected to this company. As this company does not report to my credit and did not send me anything via mail, I am not sure how I was supposed to be aware of them.During my call with the company, I informed them of my new address and requested validation of my loan as well as, in writing, options for repaymentThey chose to change me over to a different representative mid-conversation who decided to threaten me with both "collection fees" and "administrative costs" for something in writing. She also informed me that they are unable to provide repayment options in writing and that I could find them online. I informed the representative I spoke with that I chose to look up my repayment options via WEB and ended the phone call.In under hours, the same company contacted my employer for wage garnishment without providing any validation or information on their ability to collect for this loanI am under the understanding that I am legally entitled to validation of my debt. I will also be requesting this via mail myself this week. As of Thursday, May 3rd, 2018, I have received nothing in the mail from this company regarding my loan. I have been threatened though and my right and my rights as a consumer have been violated in multiple ways as I will list below:Repeated and/or continuous callsVerbal AbuseInforming coworkers about a debtCollecting on a debt larger than the consumer actually owes No written notice of debtNo verification of disputed debt I should also mention that I have been informed that my recent payment via TOP will not be reflected on my credit score. Thanks,*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time.
Sincerely,
** *** ***

Complaint: ***
I am rejecting this response because: Letter have a signature after wipe out correction fluid was use on letter I just received.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I don’t have copies of the bankruptcy and if I did I wouldn’t have the knowledge on how to send them through this portal
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is not acceptable nor will their condolences resolve my issue! I want what I was promised and I expect any upstanding, reputable, and honest company to keep their end of the arrangement just as I did by making the paymentI'm not asking for any personal favors, special privileges, etcIf the things offered to me weren't an option, that's not my concern and the company needs to provide what was offered to me prior to making my payment.
Sincerely,
*** ***

Ms*** delinquent loans with the US Department of Education (ED) were assigned to our agency on 12/9/2017. Both ED and our agency have sent out notices of loan default; none of which have been returned as undeliverable. In addition, our agency attempted to contact Ms***
multiple times with no response from Ms***. When the loans defaulted and were assigned to a private collection agency, projected collection fees are assessed and reflected in the balance owed. Recently, Ms*** taxes were offset and applied to her outstanding balance. Our agency does not control nor determine the certification for the tax offset. Ms*** has been advised that she may contact the United States Department of the Treasury at (800) 304-3107, to check on her certification status. She has also been advised that she may contact ED’s customer service at (800) 621-to request a TOP hardship. On April 27th, Ms*** finally phoned our office and spoke with our representative who attempted to explain to her the options available to resolve her delinquent loans. Ms*** terminated the call before our representative was able to provide the options. Ms*** failed to set up a payment plan/resolution for her loans and as a result, the loans were submitted for Administrative Wage Garnishment (AWG). The AWG process will continue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To date, November 16th, our representative placed two calls in an attempt to reach *** *** regarding her delinquent ADS account. An unidentified female at the first number told our representative that the number did not belong to *** ***. Our representative then called another
number and left a voicemail for *** ***. The call has not been returned and no other calls have been placed to *** *** regarding this account. In the past, our agency has handled two additional delinquent accounts belonging to *** ***. Both accounts were closed with no resolve: one in December and the other in June 2016. Should you have questions, please feel free to contact me

We regret that *** *** is unsatisfied with our response to his complaint. We have reviewed the additional comments he submitted. Our response remains unchanged

We apologize that Ms*** is unhappy with the response. The status of her account remains the same

Complaint: ***
I am rejecting this response because: I will pay the balance when I receive an invoice from the company I owe the money to, via the collection agency that is handling this account
Sincerely,
*** ***s

** *** settled his account on August 17, 2017. The credit bureau was notified of the settlement on August 24th. Please allow up to days for the credit bureau to update the information. In the mean time, we have sent a letter to *** *** confirming that the account is
settled in full

Initial Business Response /* (1000, 9, 2015/10/26) */
October 26,
Revdex.com of Denver/Boulder
*** *** ***
Denver, CO XXXXX-XXXX
Re: Ms*** ***
Case #: XXXXXXXX
RE: *** ***
Dear Revdex.com,
Professional Bureau of Collections of
Maryland, Inc("PBCM") is in receipt of your notice of a complaint from Ms***
We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients
Understanding Ms***'s concerns, PBCM will close this account back to our client as a disputeAdditionally PBC will notify the credit bureaus of the dispute accordingly
Sincerely,
*** ***
Quality Assurance Manager
Professional Bureau of Collections of Maryland, Inc
*** *** ***
*** *** CO XXXXX
Phone (XXX) XXX-XXXX ext***

Revdex.com:The matter has been resolved and a settlement has been arrangedThank you
Sincerely,
*** ***

When Ms*** spoke with a representative on April 27th, the representative attempted to provide her with the web page where she can further read about her repayment options. Ms*** refused the information and terminated the call. She did not request validation. She requested contact via mail only. She provided an updated address on *** *** in Los Angeles. Records indicate that just prior to providing this address to our agency, she provided the Department of Education with a different updated address on *** in Hollywood. She was advised that without a resolution on her loans, she may be subject to Treasury Offset and/or Administrative Wage Garnishment (AWG). Our representative also explained that interest accrues daily, but never mentioned additional fees. Ms***'s loans were assigned to our agency on December 9, 2017. To date, there has been six attempts to reach her at her home phone number. She did not contact our office until April 27th. As stated in our prior response, she failed to respond to our attempts to resolve the loans and failed to set up a payment plan/resolution. As a result, the loans were submitted for Administrative Wage Garnishment. At no point did our agency contact her co-workers. There was a single phone attempt to her employer to obtain payroll information as our agency was preparing a notice for wage garnishment. Loan documents have been requested and will be sent directly from the Department of Education (ED). We have updated her address in ED's system to reflect the *** *** address in Los Angeles. Unless requested otherwise, the documents are being sent to that address. The AWG process will continue

May 6, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, CO Re: *** *** Case #: *** RE: *** *** Dear Revdex.com,
Professional Bureau of Collections of Maryland, Inc(“PBCM”) is in receipt of your notice of a complaint from *** *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients *** ***’ phone number has been removed from any account it was previously associated withWe are no longer contacting this phone numberPlease let us know if we can be of further assistance Sincerely, *** *** Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc*** *** ***
*** *** ** *** Phone *** *** *** ***

February 29, 2016 Revdex.com Serving Denver/BoulderEFlorida Ave., Ste350Denver, CO 80210 Re: *** *** ***Case #: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc(“PBCM”) is
in receipt of your notice of a complaint from *** *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients Any and all requests to not call a particular number or multiple numbers were promptly acknowledged and honored by our representativesAt no time did we call a particular phone number after being asked not toWe have been working with *** *** in resolving this account since we first made contact with him*** *** has entered into a mutually agreed upon settlement arrangementThe only reason we would need to contact him is if a payment does not go throughAt *** ***’s request, we will send a letter with this settlement agreement to the P.O Box he provided. Sincerely, *** ***Quality Assurance ManagerProfessional Bureau of Collections of Maryland, Inc.*** *** ***
*** *** ** ***
*** *** *** *** ***

March 25, Revdex.com Serving Denver/Boulder EFlorida Ave., SteDenver, CO Re: *** *** Case #: *** RE: *** *** Dear Revdex.com, Professional Bureau of Collections of Maryland, Inc
(“PBCM”) is in receipt of your notice of a complaint from *** *** We would like to thank you for bringing this matter to our attentionWe value customer feedback and strive to improve both as a company and representative for our clients Upon receipt of this complaint *** ***’s phone number was removed We had simply called a wrong number Sincerely, *** *** Quality Assurance Manager Professional Bureau of Collections of Maryland, Inc*** *** ***
*** *** ** ***
*** *** *** *** ***