Ashland Comfort Control

matt and jaret were great

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.To Whom it may concern.? First of all I never said the first response was not fastI covered what they did on the 12th and they were fast thenAfter American cleaning, a plumber, and the adjuster it took 3-day to get the approval from the owner for repairsSo in the mean time I was left in my apartment to wonder what or when things would beginIn talking with Caitlin on Friday she informed me that work would begin on Friday the 16th and would be completed by Monday the 19thAs for the missed phone calls that were not returned those were the 20th as I still have the voice mail from Caitlin on my phone apologizing for not returning my call on Tuesday the 20thWhich I do not see a call log for that weekWhen Caitlin and I spoke on the 21st is the time in when I told Caitlin about not having hot water for the night of the 20th (I didn't know about it until morning of the 21st) or that morning of the 21stI did not call the emergency line as I did not have time to wait for maintanence to get here as I had to be to work by 8:At that time I Also let Caitlin know about my the front door left unlockedI was open for discussion on what we could do with my utilities and possibly rentIt was Kristin who said "this is the risk of renting and the only thing we will do is let you out of your lease." Kristin also told the Idaho Statemam that it doesn't matter if I would have asked for a million dollars that they wouldn't do anythingI asked several questions on things that they would pay, or even help with and her answer to those every time was no"Like I said if u decide to, we will let you out if your lease and that is itYou will be responsible for the rent up until the keys are turned in." I said that I would like to consult a lawyer as I didn't agree with thisAs for the owner having spent already $7000.00+, that is the price of being an ownerI have never threatened to get a lawyer, only said I wanted to consult oneI have not been served the day notice according to Idaho code eitherI still don't know the reason for eviction since Kristin does not return an emailI have only sent two emailsThe second email was trying to be kind enough to let you know who I have been in contact withI have not been harassing, threatening in any way, there has not been any type of negotiations until this pointI am greatful for what they are offering now, however I still don't have a reason for eviction, it was never served like it should be according to Idaho code, and I have no means to get into another place with my two boysI would like $that will include the $that it took to get me the rest of the way into the apartment after I paid $to hold it for over months, what Verity is offering to help withI will take care of the rest of the utilities that comeThat will also give me the means to get into another place with my boysIt will lesson the inconvenience since all the work wasn't completed until yesterday, the stress to my boys and myself in winter, and financial burden this has put on me.? I am now being accused of harrassement and slander which I have not doneI have pictures, voicemails, and very detailed information on what and when things have happened.? Regards, [redacted]

Dear Sir or Madam:I received your letter regarding the complaint your office received from [redacted] who is a currentresident at Westridge ApartmentsThe apartment she is living in did experience water damage withinthe first couple of weeks of her residencyWater damages are not rare occurrences in residentialmultifamily housingThey do occur from time to time and they are incredibly time consuming as well asexpensive for the owners of the property.When the leak was reported to our office, we responded within the hour by having our maintenancetechnicians arrive to the apartmentWithin the same day we had a plumber out to the property torepair the leakThis is acceptable and a professional response time for repairing a leakUpon thediscovery and as a result of the leak additional damage was foundOur disaster response vendor arrivedon-site same day to assess the damagePer industry standards our vendor provided estimates to repairthe damaged sheetrock and flooringThe estimates were forwarded on for owner approvalThe processfor handling water damages takes time as accurate estimates and data collection are necessary to insurethe issue is properly handled to protect the property and its residentsAs soon as approval wasreceived, the vendor was authorized to move forward with the necessary repairs.Unfortunately, this water damage occurred in Ms [redacted] 's apartmentWe understand this type ofsituation is interruptive to the resident's homeWe work as hard as possible with our vendors to insureany kind of damages like these are responded to and completed as quickly as possibleWe do highlyrecommend all residents purchase renter's insurance in case there is damage to the property and theirbelongings are affected or they need supplementary housing.Ms [redacted] sent an email requesting full months of free rent to accommodate the inconvenience thissituation created for her and her householdThis is not a reasonable request as it creates an evenheavier financial burden for our client when they are already having $7,000+ spent on repairs associatedwith this water damageMs [redacted] has made accusations that my staff told her the work wouldbe fully completed in a very short time frame and misquoting myself and my staffIn fact, my on-sitemanager told her we were having the work completed on her apartment first to get it completed assoon as possible so there wouldn't be any unnecessary delays.Her claim regarding multiple calls that were not returned is completely inaccurateBetween the datesof 10/11/and 10/16/there were a total of outgoing calls from the on-site manager to Ms[redacted] and incoming calls from Ms [redacted] Of the incoming calls, two went to voicemail and werereturned within an hour and a half, one call was missed with no voicemail, and the other two incomingcalls were answeredHere is the call log pulled from our phone system; Ms [redacted] 's phone numberhas been deleted for privacy reasons (attachment): As to Ms [redacted] 's claim for having no hot water during the repairs, there were no calls received by ouron-call staff from Ms [redacted] notifying us she didn't have hot waterHad Ms [redacted] made the call,our on-call technician would have been out to her apartment to get the hot water working properlyMs[redacted] simply left a voicemail on the at the rental office number stating she had no hot waterTheoffice voicemail clearly states the on-call phone number to call for maintenance emergenciesMs[redacted] clearly didn't believe it was an emergency situationMs [redacted] is aware of the emergencyservice as she had used it to report the initial discovery of the leakAs soon as our on-site managerreceived the voicemail regarding no hot water, our maintenance technician was at her apartment firstthing that following morning to turn on her water heater.Ms [redacted] was offered to be released from her contract as we could not grant her request for freemonths of rentShe was hostile and verbally abusive during my phone call with herShe was not willingto discuss the matter any further with me and threatened to get a lawyerMy office never once statedwe would not be willing to discuss her utility bills due to the repairs being made in her apartmentDueto her unwillingness to openly discuss the situation and her verbal abuse, she was served with a daynotice of terminationShe has not once contacted my office to discuss this situation any furtherShemade demands that we could not grant herWe cannot risk our staff being in an unnecessary hostileenvironment.She then followed up with a harassing email stating she has contact the news media outlets, Revdex.com, IdahoHousing and Intermountain Fair Housing Council, and the Idaho StatesmanMs [redacted] is going out ofher way and attempting to slander our business and reputation with accusations.Should Ms [redacted] choose to accept our offer to be released from her contract and vacate the propertybefore the day notice has expired we will not charge any further rent past the day she turns in herkeysWe are willing to expedite processing her security depositWe will not refund rent on theapartment for days she occupied the unit and her demand for free rent for months will not be granted.The fans that were used in her apartment did use additional electricity that Ms [redacted] would not havenormally usedWe are willing to issue a credit to her account in the amount of $to offset theadditional electric and gas charges.In response to Ms [redacted] having to use the laundry mat instead of using her personal machines, weare willing to issue a credit to her account in the amount of $The laundry mat at Westridge costs$for a wash and $for minutes in the dryerThis credit would cover the cost of loads oflaundry.I've attached copies of the emails our office received from Ms [redacted] illustrating her unreasonabledemands and unwillingness to open communication regarding these matters.Please let me know if you need anything further.Thank you,Kristin S*Residential Portfolio ManagerVerity Property ManagementN 23rd St Boise, ID [redacted] @veritymgt.com208-342-

[redacted] made inquiry to the charge of replacing the refrigerator drawer.We have investigated this matter and have reversed the associated charge on his account.A revised closing statement will be mailed to [redacted] on August 14, [redacted]

All of the details provided in our original response are accurate and supported by documentation ? This documentation has been provided to the complainant and Verity has nothing further to provide at this time ? ? Jeremy F [redacted] President

Complaint: [redacted] I am rejecting this response because: The corporate office did finally contact me, not because of my numerous messages, only after you, the Revdex.com sent informed them of my complaintThat is fine, I just wanted to know why their apartment manager told me I was a bad personIt was because of a dropped misdemeanor charge from many years agoI don't think it is the reason I was turned away however, since I was to be only cosigning for my daughter strictly for financial reasons and would not have not been residing at this address? as this was stipulated in the app.? ? Stephanie,? manager, did call and talk to me and informed me of their reason and said the only way to receive the refund was to have it mailed within two weeksI again verified the mailing address, as I had in my previous phone calls, and she said she would speak to the manager of the complex about how she, Brianne, had spoken to meShe never offered the chance to come to the office to pick the check up in personThat would have been my obvious choiceNot much of what I have heard from any of the people I spoke to has been honestTheir stories and excuses change by the minuteI DO NOT believe they had a valid reason for denying my daughter's appRegardless of the misdemeanor that was dropped, this has NEVER NEVER kept me from nothing I have done since nor slowed me down in my career, therefore I highly doubt it would keep from co-signing for my daughter to insure that the rent would be covered.? My salary is upwards of 55k annually? I think it was an angry worker sore because I questioned why it took a week from receipt of our app to BEGIN the approval processI did not yell and scream at Brianne, I was in my office at the time and would not do thatI simply told her she was being a [redacted] in the what she was saying to me about that I was a bad personI have since called and spoke to Stephanie, who laughed when she realized who I was and said she thought that maybe the check was being processedShe said she would check and someone would let me knowThat call was Monday around noonI have yet to hear from anyoneI honestly would never rent from this management company and will make sure to let everyone I know who is looking for apartments that this is not a reputable businessI see why they are not Revdex.com members and have? D- ratingI would really just like t receive the refund in a very timely manner, ie: in the next few days, and completely wash my hands of all this***They have proven to be dishonest Sincerely, [redacted] ***?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been hostile in any way to anyoneHave I said this is not right absolutely I haveIf I have been hostile towards anyone here or at the corporate office I would have heard something from someone in writing which I finally received on 10/27/I have multiple voicemail messages from Caitlin and she is upbeat and gigglyThat is not what a person who feels threatened would sound likeI am not making accusations as I have proof of everything, pictures and voicemailsAnd still have not been served an eviction notice according to Idaho codeI was home when it was put in the clip next to the door and Caitlin never knocked or anything and there was never a reason for evictionIdaho code does state that they have to physically hand it to meThey never even triedThere also has not been a copy mailed to meWhat verity is doing to me is not okThe reason Kristin lists for the Idaho statesman not running the story is not correctI have not harassed them at all or slandered them in any wayI have proof for everything I have statedThose are accusations Kristin is making. Regards,*** ***

Complaint: ***I am rejecting this response because:
Clearly Verity has no desire to resolve this complaintI maintain my original position that any charges for work done was not for any damage caused by my tenancy at this property and request that Verity drop their collection attempt
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund was received on the 1st of AugustAlthough it was not sent to the proper address I left with the mgmt office in two occasions, I'm glad that this business finally did something in an honest manner. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom it may concern.
First of all I never said the first response was not fastI covered what they did on the 12th and they were fast thenAfter American cleaning, a plumber, and the adjuster it took 3-day to get the approval from the owner for repairsSo in the mean time I was left in my apartment to wonder what or when things would beginIn talking with Caitlin on Friday she informed me that work would begin on Friday the 16th and would be completed by Monday the 19thAs for the missed phone calls that were not returned those were the 20th as I still have the voice mail from Caitlin on my phone apologizing for not returning my call on Tuesday the 20thWhich I do not see a call log for that weekWhen Caitlin and I spoke on the 21st is the time in when I told Caitlin about not having hot water for the night of the 20th (I didn't know about it until morning of the 21st) or that morning of the 21stI did not call the emergency line as I did not have time to wait for maintanence to get here as I had to be to work by 8:At that time I Also let Caitlin know about my the front door left unlockedI was open for discussion on what we could do with my utilities and possibly rentIt was Kristin who said "this is the risk of renting and the only thing we will do is let you out of your lease." Kristin also told the Idaho Statemam that it doesn't matter if I would have asked for a million dollars that they wouldn't do anythingI asked several questions on things that they would pay, or even help with and her answer to those every time was no"Like I said if u decide to, we will let you out if your lease and that is itYou will be responsible for the rent up until the keys are turned in." I said that I would like to consult a lawyer as I didn't agree with thisAs for the owner having spent already $7000.00+, that is the price of being an ownerI have never threatened to get a lawyer, only said I wanted to consult oneI have not been served the day notice according to Idaho code eitherI still don't know the reason for eviction since Kristin does not return an emailI have only sent two emailsThe second email was trying to be kind enough to let you know who I have been in contact withI have not been harassing, threatening in any way, there has not been any type of negotiations until this pointI am greatful for what they are offering now, however I still don't have a reason for eviction, it was never served like it should be according to Idaho code, and I have no means to get into another place with my two boysI would like $that will include the $that it took to get me the rest of the way into the apartment after I paid $to hold it for over months, what Verity is offering to help withI will take care of the rest of the utilities that comeThat will also give me the means to get into another place with my boysIt will lesson the inconvenience since all the work wasn't completed until yesterday, the stress to my boys and myself in winter, and financial burden this has put on me.
I am now being accused of harrassement and slander which I have not doneI have pictures, voicemails, and very detailed information on what and when things have happened. Regards,*** ***

Dear Sir or Madam:I received your letter regarding the complaint your office received from *** *** who is a currentresident at Westridge ApartmentsThe apartment she is living in did experience water damage withinthe first couple of weeks of her residencyWater damages are not rare
occurrences in residentialmultifamily housingThey do occur from time to time and they are incredibly time consuming as well asexpensive for the owners of the property.When the leak was reported to our office, we responded within the hour by having our maintenancetechnicians arrive to the apartmentWithin the same day we had a plumber out to the property torepair the leakThis is acceptable and a professional response time for repairing a leakUpon thediscovery and as a result of the leak additional damage was foundOur disaster response vendor arrivedon-site same day to assess the damagePer industry standards our vendor provided estimates to repairthe damaged sheetrock and flooringThe estimates were forwarded on for owner approvalThe processfor handling water damages takes time as accurate estimates and data collection are necessary to insurethe issue is properly handled to protect the property and its residentsAs soon as approval wasreceived, the vendor was authorized to move forward with the necessary repairs.Unfortunately, this water damage occurred in Ms***'s apartmentWe understand this type ofsituation is interruptive to the resident's homeWe work as hard as possible with our vendors to insureany kind of damages like these are responded to and completed as quickly as possibleWe do highlyrecommend all residents purchase renter's insurance in case there is damage to the property and theirbelongings are affected or they need supplementary housing.Ms*** sent an email requesting full months of free rent to accommodate the inconvenience thissituation created for her and her householdThis is not a reasonable request as it creates an evenheavier financial burden for our client when they are already having $7,000+ spent on repairs associatedwith this water damageMs*** has made accusations that my staff told her the work wouldbe fully completed in a very short time frame and misquoting myself and my staffIn fact, my on-sitemanager told her we were having the work completed on her apartment first to get it completed assoon as possible so there wouldn't be any unnecessary delays.Her claim regarding multiple calls that were not returned is completely inaccurateBetween the datesof 10/11/and 10/16/there were a total of outgoing calls from the on-site manager to Ms.*** and incoming calls from Ms***Of the incoming calls, two went to voicemail and werereturned within an hour and a half, one call was missed with no voicemail, and the other two incomingcalls were answeredHere is the call log pulled from our phone system; Ms***'s phone numberhas been deleted for privacy reasons (attachment):
As to Ms***'s claim for having no hot water during the repairs, there were no calls received by ouron-call staff from Ms*** notifying us she didn't have hot waterHad Ms*** made the call,our on-call technician would have been out to her apartment to get the hot water working properlyMs.*** simply left a voicemail on the at the rental office number stating she had no hot waterTheoffice voicemail clearly states the on-call phone number to call for maintenance emergenciesMs.*** clearly didn't believe it was an emergency situationMs*** is aware of the emergencyservice as she had used it to report the initial discovery of the leakAs soon as our on-site managerreceived the voicemail regarding no hot water, our maintenance technician was at her apartment firstthing that following morning to turn on her water heater.Ms*** was offered to be released from her contract as we could not grant her request for freemonths of rentShe was hostile and verbally abusive during my phone call with herShe was not willingto discuss the matter any further with me and threatened to get a lawyerMy office never once statedwe would not be willing to discuss her utility bills due to the repairs being made in her apartmentDueto her unwillingness to openly discuss the situation and her verbal abuse, she was served with a daynotice of terminationShe has not once contacted my office to discuss this situation any furtherShemade demands that we could not grant herWe cannot risk our staff being in an unnecessary hostileenvironment.She then followed up with a harassing email stating she has contact the news media outlets, Revdex.com, IdahoHousing and Intermountain Fair Housing Council, and the Idaho StatesmanMs*** is going out ofher way and attempting to slander our business and reputation with accusations.Should Ms*** choose to accept our offer to be released from her contract and vacate the propertybefore the day notice has expired we will not charge any further rent past the day she turns in herkeysWe are willing to expedite processing her security depositWe will not refund rent on theapartment for days she occupied the unit and her demand for free rent for months will not be granted.The fans that were used in her apartment did use additional electricity that Ms*** would not havenormally usedWe are willing to issue a credit to her account in the amount of $to offset theadditional electric and gas charges.In response to Ms*** having to use the laundry mat instead of using her personal machines, weare willing to issue a credit to her account in the amount of $The laundry mat at Westridge costs$for a wash and $for minutes in the dryerThis credit would cover the cost of loads oflaundry.I've attached copies of the emails our office received from Ms*** illustrating her unreasonabledemands and unwillingness to open communication regarding these matters.Please let me know if you need anything further.Thank you,Kristin S*Residential Portfolio ManagerVerity Property ManagementN 23rd St Boise, ID 83702***@veritymgt.com208-342-

I contacted Mr*** this afternoon and we are working on a resolution for his complaint. Below is my response: After contacting our customer regarding their complaint we had a good conversation regarding the sequence of events and identified several areas for improvement with our
internal billing, invoicing and customer service practices.The following circumstances led to the customer's complaint:- The services/invoice in question were unique in that the customer provided the material not generally available to the public (special licensing required to possess refrigerant) for a repair typically billed using a flat rate price (i.ematerial and labor are not priced separately)Removing the material component of a flat rate price for an additional pound of refrigerant resulted in a minor charge remaining for labor when no additional labor was actually provided.- As a rule, the line item for the dye capsule to locate a refrigerant leak is always credited upon the customer hiring Ashland Comfort Control to perform the repair. This was not indicated as such on the invoice which resulted in the perception that labor was being "stacked"This practice is standard to cover the service/costs provide by ACC to locate the leak in the event another contractor is hired to perform the repair.Finally, a revised invoice amount was suggested to the customer and is awaiting his response.Thanks,Joe R*** *** ***
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Verity Property Management complies with all ADA and HUD guidelines regarding snow removal. The issues that this tenant is having is beyond the obligations set forth by any governing agency of property management.Snow removal is a large expense for our clients and we diligently remediate any
issues that need attention despite the cost.However, we will not go above and beyond what the law requires, at a even higher expense to our clientele, as we are already in accordance with all laws associated with ice removal

Good morning,
*** *** Apartments has never had a male onsite manager. Every tenant is given the opportunity to have a move out inspection performed and is always provided all supporting documentation to illustrate the accuracy of the charges to the account. The tenant
contacted Verity and all detail was sent as requested in a timely manner. The charges on the account are accurate. If payment is not received in full, or if a previous tenant does not enter in to a payment arrangement to cover the outstanding balance, accounts are sent to our collection company after calendar days have elapsed. This tenant did not make payment or enter in to a payment arrangement which is why the account was sent to collections
Jeremy F*
President
Verity Property Management

Dear Sir or Madam Ms*** emailed me on May 9, complaining about her security deposit refundI responded on May 10, by email and provided her with a copy of her lease, the move in and move out sheets, all the invoices for cleaning and repairs, the final unpaid utility bill and
copies of the photos of her unit when she moved outPer the lease Ms*** was required to provide us with days written notice of her intention to move outShe failed to do that and was therefore charged for the days from the time of her noticeShe provided notice to us on March 29th and she was therefore charged through April 28thOn May 24, Ms*** filed a complaint with the Idaho Attorney Generals Office and I responded to that complaint on May 30th, Now Ms*** is filing a complaint with Revdex.com The facts are that Ms*** signed a lease that clearly provides that she must provide us days written notice to terminate the leaseShe provided notice on March 29th and then moved out April 15thShe was charged through the day notice period. Lynn F*Vice PresidentVerity Property Management Inc. She was advised ,

*** *** made inquiry to the charge of replacing the refrigerator drawer.We have investigated this matter and have reversed the associated charge on his account.A revised closing statement will be mailed to *** on August 14, 2015.*** ***

I received your letter regarding the complaint your office received from a previous tenants move-out chargesMs*** signed a rental agreement which expired on 2/28/and she remained month to month until she moved out of the propertyPer the rental agreement a written day notice is
required if a tenant wishes to vacate the apartmentOur office received Ms*** notice to vacate on 7/13/which would make her rent responsible through August 11th, The Ms*** vacated the apartment on 7/25/and the apartment did not re-rent until August 14th, Ms*** did not produce any documentation in writing from our office stating she would not be responsible for rent through her day noticePer Idaho state law our owner can rightly withhold prepaid funds or security deposits to cover owed rent from a previous tenantThank you, Kristin S*** AsstPortfolio Manager Verity Property Management N 23rd St Boise, ID ***@veritymgt.com 208-342-

Good morning,
We received this application via fax due to the online application site we use having complications at the time. The fax received had cut off the applicants SSN so the manager called to request it over the phone. The application was immediately processed
thereafter which produced a background check that does not meet approval standards. I cannot go into specifics due to the privacy of the applicant. The manager then contacted the applicant and informed her that the application was denied and why. The applicant then screamed and cursed at the onsite manager. Thereafter the applicant contacted our corporate office and spoke to the supervisor of the onsite manager. At that time she admitted to the issue that resulted in her denial and stated that "it was over years ago."
Applications are processed uniformly and equally for all of our applicants.
Regarding the return of the $holding deposit we are more than happy to cut that check today and either mail it or have the applicant pick it up at our corporate office.
Verity Property Management
N23rd St
Boise ID
Phone: 208-342-

Our office isued a refund check to *** and *** *** for $200---the holding deposit---on July 27, I have emailed Ms*** today and ask her to confirm that she has received the check
Lynn F*
Verity Property Management Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I was told by the rude woman in the front office that she would not send out the maintenance crew to "use a chisel to clear the walk way just so I would stop complaining"I am attaching photos of the walk area when I had asked her nicely to help us get rid of the danger on the sidewalksThere was no action taken until they learned of the Revdex.com complaints that had been lodged.
Regards,
*** ***