Ashlee Loscher Cosmotology

Dear Revdex.com I am not unaware that people that pray on the public for illegal gain will tell untruthful stories to coverup there activitiesAnd this is true in this case, and it add to their criminal intent.All of their claims are fiction and add their criminal plans to escape having to earn a proper income from their serviceEvery claim of that they have put forth does not support the factsHow can they claim they offer a contract for $6,and then proceed to ask for over $12,No one in their right mind would agree to that.? All I ask is for a fair price.Sincerely [redacted] esq

Dear Sir, ? On Nov 20th , [redacted] , scheduled a move with us - for Nov 22nd On Nov 22nd he asked to reschedule his move for Nov 29th On Nov 27th? ? - he reconfirmed his move with us for the 29th On the scheduled day ?" Nov 29th? - [redacted] was not availableOur driver drove to his piaddress - and waited - [redacted] did not answerOn Dec 1st? - [redacted] called - and asked to reschedule his move with us - and we rescheduled his move - for Dec 16thOn Dec 9th [redacted] called us and asked to reschedule his move for Dec 13th - asked for an earlier date with a day notice? We are moving big volumes and trying to accommodate our customers' unexpected needs - and so we manage to secure An available spot for pifor [redacted] for the 13Dec 11th - We called [redacted] to confirm his move for the 13th - not surprisingly - he asked to reschedule it again for another week? Apparently - at that point, [redacted] was already in NM, making arrangements with his sister to meet us on pilocation on his beha[redacted] 's Sister, [redacted] - also asked to change the date of pischeduled for Dec 21st - and at that point, we asked [redacted] for a $non-refundable deposit + the rest of the payment for the moving estimate prior to pick-up.in different words - [redacted] paid for his Moving estimate upfront - a total amount of $divided to two paymentsOne of $- and another payment of $The $is a non-refundable payment - and it also doesn't cover the time we have spent Rescheduling Mr [redacted] 's move times.? We also came to his house more than once - during his cancelationsEventually - when we came to pihis belongingsHe did not agree to pay for additional charges such us - Disposable Packing Materials (stated on our terms on conditions)He asked to cancel his move with us - and we agreed to refund $out of the $paid? We have refunded the $alreadyAttached is the credit card authorization form authorizing the transaction of $stating it is non-refundable Since the payment was refunded - we are requesting this complaint to be removed Thank you ? Viper Moving and Storage

I am rejecting this response because: [redacted] from Viper should not be surprised at all about this complaintThe way they treat their customers over the phone is very rude! He claims that the compensation has already been issued and the concern has already been resolved??? We have not received a single dime at all! Their claim that we have been informed on several occassions regarding additional insurance was a lie as wellI challenge [redacted] to present a recording of my husband's phone calls with your company having your rep state this offerI am sure you won't be able to provide one because there was no mention of it and was never done at all with any and all of our conversation with your company!There was no accountability from [redacted] with regard to the issue when I spoke with him on 3/1/Instead of taking ownership of the situation, he chose to keep on referring me back to their claims departmentIt is a big fat lie you stating on your response that you asked me about the paperwork and I can't answer, when at the beginning of the call that was the first thing I have stated for multiple times, but you chose not to listenIt is also a lie that you were the one who made a way call with your claims department, because you were even telling me that you will follow up and call me back just to get me off your lineI had to insist that I will call them and conference you in because I do not trust you and your company to hold up to your word, provided the situationYou still have the nerve to state on here that I insulted and shouted at you? I am a very upset customer! I also work for customer service for a very long time, and if a customer is upset, I listen to their concerns because they need to be heard! But clearly, you just like your company does not care about your customers concerns so you decided to over talk me the entire time! And of course your manager [redacted] was no different!One lie on top of the other as expected, you are even claiming that I hung up the phone on your very rude and condescending manager ***, when in fact he was the one who dropped the call on me, on which I still had to call back and he had to lecture me "I DON'T GO TO EVERYDAY JUST TO BE [redacted] SLAPPED BY SOME RANDOM PERSON LIKE YOU ON THE PHONE"Now tell me if you were on the receiving end, are going to take those words lightly? I'm sure you wouldn't, because those words are very inappropriate to be said not only to a paying customer but to anyone I general! Again on this occasion, I challenge you to provide the recording of that conversation on 3/1/so we can clearly see who is stating all the lies here! You are claiming that you are not blaming me for the delay on the payment, but that is absolutely not what came out of ***'s mouthHe even stated "ALL YOU HAD TO DO WAS PICK UP THE PHONE AND CALL US FOR A FOLLOW UPWHY DID YOU STILL HAVE TO WAIT MONTHS TO CHECK ON THE STATUS" and the answer to that is because I was very well mistaken, that I was dealing with a professional company who can do their part and live up to their promise, since I have done my end of the bargainBut clearly, none of this has happened!I am never taking down my complaint with Revdex.com until I get this resolved!! I will go to any and all social media platform and talk to every person I know, so I can share my story and let everyone know how unprofessional you all are!!

Dear Ms [redacted] and Revdex.com:We sent an email with the instructions about how to file the insurance claim for damages and the claim form by email back in 05/04/This email was sent to the email address we have on our recordsPlease, check your spam folder since it might be filtered by your email service provider.? We are not allowed by the Revdex.com to include personal information here like the email address we have from you Ms***, so if you ever changed your email or if we have a wrong address, we need you to please send us the correct information.In case you haven´t received the email we sent you, please send us an email to [redacted] saying who you are and we will reply with the information we already sent you.It is our intention to compensate you for any kind of damage that might have occurred during your move with us, but to do that, we need to receive detailed information about the damage together with pictures showing the damage.We promise to resolve this as fast as we can, but we cannot do that without your cooperation.We are a licenced Moving Company and we can send you all the necesary information regarding our acreditation if you need it.If you need any further assistance, remember you can always call our Customer Care team to the number [redacted] .We´ll be waiting for your contact in order to resolve this ASAP and proceed with any necesary compensation.Regards.Viper Moving & Storage

Dear Revdex.com and Ms [redacted] First of all, we apologize to our customer if there was any damaged item during her move with usOur primary goal as a moving company is to deliver our customer´s furniture in perfect conditions and avoid any kind of damageUnfortunately, always exists the possibility of some damage kind of damage and that is why we are required by law to offer insurance to all of our customersA basic insurance coverage is required by law, this basic insurance coverage is for $0.60/lbat no additional costSince we are a family owned moving company, we do not have a license to sell additional insurancePrior to the day of the pickup, we inform all of our customers that if they want to have an additional insurance coverage, they need to purchase that coverage from a third party insurance companyI attach the email we send to Ms [redacted] where we informed her about the insurance optionsIt´s our customer´s decision if they want to purchase additional insurance or just have the basic coverage at no extra costThe last communication we had with Ms [redacted] was back in January when we sent her the Claim Form by email and explained her how to process itAverage claim process takes between to days to be completedOnce it is finished, our claims adjustor sends a letter to our customerOnly after our customer sends back the signed letter, we are informed about the claim resolution and we send a check in the mailWe understand by this claim that Ms [redacted] is not happy with the amount covered by the basic insurance so we would like to reverse that situation so she can be happy with the resultWe will contact our claims adjustor to get further information about the claim form sent by Ms [redacted] and we will review all the informationAfter that, we will contact Ms [redacted] to discuss the best way to compensate her for any damaged occurred during her move with usWe encourage Ms [redacted] to call our customer care department every time she needs to, so we can help her with everything she needsRegards, Viper Moving & Storage

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me? "Dear [redacted] Thank you for your messageWe received a call from the Customer Care Manager of Viper this morningOn the phone he asked us if $is acceptableAlthough this amount is less than what we have lost, considering Viper is a family business and they had a lessen, we accepted $compensationThe manager promised to process the compensation and we are waiting for their check nowWe are greatly appreciate your helpThank you for your time and energy spent on this caseSincerely, [redacted] ***

Dear Ms [redacted] and Revdex.com: ? First of all, we feel sorry for our customer´s personal situation and we apologize if we caused her any inconvenience on the day of the pickupWe have scheduled her an afternoon pickup between to PM and arrived, as she said, around 5:The morning pickup that day, ended up taking more time to load on the truck and because of that we couldn´t arrive beforeUnfortunately, this is not an unusual situation on the moving industry and it is outside of our controlWe apologize if she felt that our crew did not speak “good english”Some of us (including the person writing this response) have English as a second language, so it might be possible that we have an accent but we are able to communicate in a very polite and professional wayAs we are REQUIRED BY LAW, before we start working we need to look around the house for the items that we need to load and give our customers a Revised Visual EstimateThis is important so we can inform our customers if the estimate provided over the phone, coincides with the amount and size of the items that we need to load on the truckThe estimate over the phone is created using a software designed for moving companies, and we are required to use itThis provides a quote based on a list of items provided with our customers and then calculated using a huge database that contains the AVERAGE SIZE of many common items found on most homes in the United States of AmericaAfter talking to Ms [redacted] we provided her the best price we could offer to move her to New MexicoOnly after Ms [redacted] verbally agreed and signed the contract we proceed with her move(See attached file with her contract)When we send the quote to all of our customers, we inform that all moves take between to days ON AVERAGE from the first day ready for deliveryLike any other moving company, we have by law, up to business days to do a deliverySince we lose money every day we don´t deliver, we always do our best to deliver as soon as possibleWe don´t get anything on holding or delaying deliveriesWe never knew that Ms [redacted] was sending her medicines in our truck, as we don´t open boxes already packed by our customersIf we would have known that, we would have told them not to load them on the truck and take them with her Our service was provided in good faith and with our customer´s consent Ms [redacted] is saying that she “felt forced to move with us” because of her personal situation, but unfortunately, that is not something we are responsible for or that we ever tried to use in our advantageWe hope she can reconsider what happened during her move and try to understand that we are not prepared for that type of personal situation and that we did our best not to cause any further problemAttached is both a copy of the contract and also a copy of the Moving Estimate signed by Ms [redacted] prior to the pickupOn that Moving Estimate, we explained our service and asked our customer to read carefully and signPlease, let us know if there is anything else that we can do Regards? Viper Moving & Storage

Dear Revdex.com:We are really surprised to receive this complaint from this customer after we've been trying to talk to her today [redacted] has repetedly hang up on us and shouted at our Sales Agents, Customer Care and even to our manager whenever we tried to help her.We are a California based company and we only possess storages in Los Angeles and SacramentoThe customer claims we told her we own a storage in South Bend, Indiana; unfortunately we do not have a storage facility there and we have not even tell that to the customer.All of our customers have days free storage in California, to utilize at their convenience before we load their belongings in the truck for deliveryAs you can see on the attached file, on the day of the pickup [redacted] confirmed to us that her first day ready to receive the truck is on the 09/18/From that day, on average it usually takes between to days for us to deliverIn order to meet our customer's delivery expectations, the truck with her belongings has already left on 09/09/ [redacted] called us today, days from the day of the pickup asking to keep her belongings for days in our storageThis should have been informed to us before giving us the confirmation she was ready to be delivered, or at least before the truck was sent out.At this point we are not able to bring the truck back to the storage, keep it for days, and then send an other truck [redacted] will be delivered as soon as the truck arrives to her, since the driver has to continue delivering to other customers that are on the same truck.We tried to find a solution with the customer but unfortunately, she has not cooperated to solve thisIf she is not able to receive the delivery at her house, we informed her she will need to find a local storage that she will have to afford, and then give us the address so our driver can deliver thereAfter that, she can take out her goods whenever she decides to, or hire a local moving company that can finish the job.If [redacted] is not willing to talk to us and find a solution, our driver will need to deliver her belongings into a random local storage so he can continue drivingWe are trying to avoid this last resource since it will create additional charges for local storage and re-delivery fees.We urge [redacted] to give us the chance to talk to us calmly, and find the best solution for her and our company.If the Revdex.com can help us resolve this issue, we will also appreciate it.Regards.Viper Moving and Storage

Hello, ? We would like to let you know that we have faced great difficulties to communicate with this person, and eventually refused to move him? On the day of pick-up, Mr [redacted] , had more things to move than he originally told uslike every moving company - we charge for the actual space measured on the truckAnd since the driver was looking at significantly more items onsite ? - we informed the customer that we are looking at something completely different than what he had described to us over the phone? Therefore, we gave him a revised estimate onsite - and offered him a revised fixed price - based on that visual estimatea revised visual estimate is a legal requirement in this situation, and it needs to be done prior to loading the truck? Meaning - we did not load or do anything before getting Mr [redacted] and his wife's consent on a priceHe and his wife - authorized the final price for the job - and signed the paperwork? a few minutes after the truck left the location - we received a call from Mr [redacted] , he was trying to haggle the price, while we were already on our way back to the warehousewe turned the truck and returned to his house, in order to unload his belongings - since he disagreed to the price he signed forat that point - he literally begged us to move him - and approved the price again ?" so we agreed and drove back to our warehouse? the next day - we were shocked to find out he had posted a complaint through your website, before we had a chance to load his belongings on a shipment Mr [redacted] called us right after posting the complaint, just to inform us - that it was postedhe then started to discuss the delivery time-frame and haggle the final price - for the third timeonce again - disputing his own signature on the paperwork and contract once we realized - he was using this complaint as a tool for extortion - we decided we are refusing to do any business with this individual therefore, we feel obligated to let you know, we have refunded everything that we charged from him, and asked him to find another moving company to relocate his belongings we also believe that his complaint does not reflect the way the we do business nor our true consumer experiencewe never faced this kind of situation - this is the first time we find ourselves refusing a customer attached is all the documentation? - as a record for these events? we recommend for any company to avoid doing business with this individual we are proud to provide a clear and understandable service to all our customersa customer cannot expect to move more things - that take more space on a truck - and not to pay for the additional cost of itwe trust the Revdex.com to distinguish between actual complaints to an aggressive haggling tactics Respectfully, ? ? [redacted] Viper Moving & Storage Customer Care [redacted]

Dear Revdex.com and Ms***: ? The quoted price was made based on a list we received from the customerThe list of items we received was for a total of items that we load in a federal licensed software designed to calculate an estimate on the space required on the truck, based on a huge list of average size furniture in our countryAs a result, we had that the space required was cubic feet On the day of the pickup, we ended up loading more items, a total of The actual space required on the truck was now cubic feetPlus, some extra packing that the customer requested from usAs we inform all of our customers, over the phone we can give an estimated cost of the move, based on the items list we receivedThe estimate is only as accurate as the list we receiveIf there is any additional space required on the truck, the price will be updated based on the actual spaceAs for delivery, like most moving company (if not all), we cannot predict an exact day for deliverySince our service is a shared load delivery, we need to have an empty trailer in our storage and enough jobs to fill up the truck so we can send it outWe inform all of our customers prior to the pickup that delivery takes between to days on averageBy law, we have up to business daysOnce again, since we deliver using a foot trailer, if a customer does not have access for this type of truck a shuttle might be required in order to deliverThis is informed on several emails we sent prior to the move, and on the contract they need to sign on the day of the pickupThis is not a forced decision, we offer our customers other options for deliveryFor example to change the delivery address to another one with access for an wheeler or if they have a small truck, we can get as close as possible to the delivery address and our customer can drive there and we transfer all their belongings from our trailer to their truckIn those cases, since the shuttle was not required, there is no additional feeAfter the delivery, we didn´t received any communication from our customer and were not informed about any kind of damageWe will be contacting Ms [redacted] in order to get the proper information so we can compensate for any damage that could have been caused by our crew during either pickup or deliveryWe want all our customer´s to be happy with the service we provide and if there is any inconvenience, we take responsibility for it and we will compensate it? Regards? Viper Moving and Storage

I am rejecting this response because: I am completly Un satisfied with the service and had went through lots of missed appointments on picking up my stuffI had to pay an extra month rent and though tried still work with the company to move their repeated failure in keeping up the appointments ended up coming at 8:00PM and packing until 12:00AM made us feel miserablewe understand it is truck and might be in traffic and being on exact time is not possible any couple of hours but these guys made us wait the whole day and finally picked up during night and while delivery the way the customer service was given threatening me every box they would charge me extra and inspite of me paying dollars extra leaving my house with out providing the receipt 1090+, I called in many times and tried to explain the situation and they kept back abusing me asking my age origin and race, more than money I lost the respect and the way they served the customer someone else could experience the same serviceI had no choice other than to call for their threatening behaviour and abusive language, I wish I could get the amount I paid back, I understand they want me to claim for broken bed and assembly of my bikes, but what about the service they did, what about the taruma we went through, what about so many missed appointments and packing from 8:00pm to 12:00am I wish I could get what ever I paid to the company and donot suggest the company for anyone.

Dear ***:We are surprised to see this review, since we don’t have any? record of a call or email of your complaint for the measurements or the cost of? your moving.The quote given over the phone, was based on a list of 51? items (with the latest update), this information was loaded in a software? provided to us by a federal agencyThis software has a list of average sizefurniture and as a result, we got the estimate space required on the truck of? Cubic FeetOn the day of the pickup, before loading the truck, our crew? gave you a REVISED VISUAL ESTIMATEWe loaded on the truck items that took? more than cubic feetWe gave you then the price for the updated amount of? space required which you agreed and signed the contract for thatWe didn’t? force you to move with us, and as it has been previously informed, the cost of? your moving is based on the actual space required on the truck.Again, we are surprised that after the pickup, we never? heard from you saying that you were not satisfied with the cost of your moving.? We would have preferred if you have told us that before posting this review.? We never negotiate the cost of a moving, based on leaving a good? review or notWe do our best to provide an excellent service and create good? reviews based on that.On 07/13/we sent you a Claim Form to report the damaged? itemsInsurance claims take from to days to be resolvedYou can call? our claims department that is processing your claim, to the phone number that? is in the Claim Form and they will be able to tell you the status of your claim? process.We apologize for the damages, but rest assured that we will? compensate you for any loss.Regards.Viper Moving and Storage

I am rejecting this response because:The first thing wrong with their response is that our list was inaccurateWhen I first spoke with a rep, I gave precise dimensions of the furniture we ownI believe we might have had two extra medium sized boxes, but I was very thorough with the rep on the phoneIf there was a mistake in estimating the cubic size, it was on their side and it's unacceptable that we should be held responsible for that.? Second, I completely understand that every company does estimates and they are liable to changeI also understand that there are laws where they have so many days to deliver the itemsMy issue is that when I first explained our situation to this company, I was told there is no way it will take longer than a week to deliver, that even if there was an upcharge for the inventory it wouldn't exceed my maximum budget, etcThis company got me to sign on completely pretenses and then when I do sign with them, I get treated with disrespect and then furthermore, ignored?? Continuing on that, they say I never reached out after the delivery, but in fact I did, on three separate occasionsI received a generic "we need more information" email back after my first attempt and then after that, nothingThere is damage done to our apartment, we just got back up on our feet after being completely blindsided with the amount difference in our bill, and I feel so disrespected by this entire company, it's disgustingI even waited after reading their response to Revdex.com ? since they said they would be contacting me and again, they haven't.? I'd like to make it very clear to this company that they need to start treating their customers with more respect, hiring employees with customer service skills, and stop robbing people at a vulnerable timeI would love to handle this outside of court, but I will go there if I have to.? Thank you, [redacted] ***

Dear Revdex.com:As the Ms*** says, we offer days of free storage from the day of the pickup to the first day she is ready for deliveryIn this case, the pickup was made on 07/07/ant the first the Ms *** was ready for delivery was on 07/28/There was never any charge for storage
fees.Ms*** called on 07/22/2015, talked to me and informed me that her First Day Ready for Delivery was on 07/28/As we inform from the first day we contact all our customers and before they are even booked, deliveries ON AVERAGE take between to business days from the first day ready for deliveryBy contract, we have up to days to deliver, again, from the first day ready for deliveryFinally, the customer was delivered on 08/09/which is only days from the first day she was ready for deliveryThis is within the timeframe that we informed and there was no delay at all.Regarding the charges, I know the customer is not complaining about, but I want just to mention somethingWhen we gave her the first quote, it was based on the list of items she provided usWe were provided a list of items and according to our software provided by federal government, it was estimated to be cubic feetThe price estimated was $When we showed up, we picked up more items, a total of itemsGiven the increase on the number of items, the price was adjusted since more space was requiredOn top of that, there was an additional cost for packing and labor for that packingThe final price including additional space, packing and labor for the packing was $2100.00. We attach here the Moving Estimate Ms *** E-Signed on 05/22/This document is not written in legal terms and it was made to describe our service in the easiest way possibleAlso, we attach the paperwork signed on the PickupYou can see on both documents the informed delivery date and you can also compare the number of items provided by the customer for the estimated price and the amount of items that were actually loaded the day of the truck.Since the day of delivery, we have never received any call or email from the customer asking for a compensation for what she claims was a "long wait" to receive her belongingsWe understand that everything was delivered within the time frame informed even before the pickupWe do not feel the obligation to compensate her for deliver within the time frame that was correctly informed but we want all our customers to have a great moving experience and we will try to find the way to make her happyWe would like her to contact our Customer Care department who will be more than glad to assist herMs*** can contact us to the phone number (844) 807-or by email to [email protected], let us know if there is anything else we can help you with.Regards.*** ***Customer CareViper Moving & Storage

We agreed $for the inconvenience and we will process the refund as soon as we receive all the information required to the customer

Dear ***:We are very surprised to see this complaint regarding cost of your movingAfter we talked on the phone so many times, this is the first time we heard you were not agree with the price.The estimate we gave you over the phone, was based on a list of items you gave usThat information
is then entered in a computer program provided to us by a federal agency and as a result we get an estimate of how many cubic feet are needed in our truckThis estimate is based on average sizes of furniture and different items in the United StatesSince not all of the furniture have the same size the estimate might be different from the actual sizeOn the day of the pickup, we loaded a total of items (more than what we were informed)Because of the additional items and what was mentioned before that our estimate is based on national average sizes that might not represent 100% the actual of this case, the space required on the truck was cubic fee instead of the estimated 400. We are required by law to give our customers a revised visual estimate before we load the items on the truckIf any of our customers thinks our price is too high, they have the oportunity to talk to us and try to find the best price they can afford before we load the truck and leaveThe policy of our company also states that even hours after the pickup, our customers can call us back to cancel the move, find an other company that can finish the job and we offer a full reimbursement of what was paidIn this case, this did not happen since we just found out Mr*** was not happy of the cost, after almost months from the day of the pickup.We confirmed the customer was ready for delivery on 08/23/As our contract indicates we have days to deliver, from the first day our customer is ready to receive the truck.Mr***, in case you want to discuss the terms of your contract, the cost and the delivery timeframe, feel free to give us a phone call so we can further assist you.Regards.Viper Moving and Storage

Dear Revdex.com I am not unaware that people that pray on the public for illegal gain will tell untruthful stories to coverup there activitiesAnd this is true in this case, and it add to their criminal intent.All of their claims are fiction and add their criminal plans to escape having to earn a proper income from their serviceEvery claim of that they have put forth does not support the factsHow can they claim they offer a contract for $6,and then proceed to ask for over $12,No one in their right mind would agree to that. All I ask is for a fair price.Sincerely *** * *** esq

I am rejecting this response because:I could have easily let go of my claim and disregarded the $reimbursement you have issuedBut the level of disrespect, the insult, rudeness and highest degree of unprofessionalism that I have experienced, not just from any regular representative of your company, but from your manager *** is extremely unacceptable!!! I will not take down my complaint until I get compensated for all of these inconveniences!!!

*** ***:We apologize if you misunderstood how our moving company worksBasically we picked you up, we kept your belongings in our storage in California for a few days until we had an available truck and sent it out to meet your delivery expectations After the truck left our storage not only with your items but also with other customer’s belongings, you called us to change the delivery dateAt that point, we are not able to send the truck back to California and delay the delivery of the other customersOur driver already tried to deliver already last weekSince you were not ready to receive your items, we had to unload your belongings into a local storage near your house, and the driver had to continue driving to deliver our other customers that were on the same truckThat storage does not belong to us, so we had to pay already a whole month of storage and we are willing to waive the charge for youNow unfortunately, we do not have a truck near South Bend, IN to make second attempt of deliveryAfter you pay the remaining balance, you will be able to go the local storage and get your items. Regards.Viper Moving and Storage

I am rejecting this response because:Dear Ms***I have read the message from ViperThank you.I appreciate Viper,s apology and willingness to resolve the conflict between us regarding the compensationThe letter we received from adjustors said the compensation for the missing and damaged items was zeroDue to disagreement with this adjust, we did not sign on the letterThis is why Viper did not receive the letter with my signature on it.As a moving company, no matter large or small, should have well-trained employees and workers, should be honest to their customersI understand as a family business, Viper does not purchase insurance for their customersIf so, why the person who was in charged of Customer Care said that I (as a customer) has insurance in his email? I hope that Viper,s apology and willingness are true, but not another cheating.Thank you again for your time and energy spent on helping us to solve the conflict.***
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