Ashlee Loscher Cosmotology

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me "Dear *** *** ***Thank you for your messageWe received a call from the Customer Care Manager of Viper this morningOn the phone he asked us if $is acceptableAlthough this amount is less than what we have lost, considering Viper is a family business and they had a lessen, we accepted $compensationThe manager promised to process the compensation and we are waiting for their check nowWe are greatly appreciate your helpThank you for your time and energy spent on this caseSincerely, *** ***

I am rejecting this response because:*** from Viper should not be surprised at all about this complaintThe way they treat their customers over the phone is very rude! He claims that the compensation has already been issued and the concern has already been resolved??? We have not received a single dime at all! Their claim that we have been informed on several occassions regarding additional insurance was a lie as wellI challenge *** to present a recording of my husband's phone calls with your company having your rep state this offerI am sure you won't be able to provide one because there was no mention of it and was never done at all with any and all of our conversation with your company!There was no accountability from *** with regard to the issue when I spoke with him on 3/1/Instead of taking ownership of the situation, he chose to keep on referring me back to their claims departmentIt is a big fat lie you stating on your response that you asked me about the paperwork and I can't answer, when at the beginning of the call that was the first thing I have stated for multiple times, but you chose not to listenIt is also a lie that you were the one who made a way call with your claims department, because you were even telling me that you will follow up and call me back just to get me off your lineI had to insist that I will call them and conference you in because I do not trust you and your company to hold up to your word, provided the situationYou still have the nerve to state on here that I insulted and shouted at you? I am a very upset customer! I also work for customer service for a very long time, and if a customer is upset, I listen to their concerns because they need to be heard! But clearly, you just like your company does not care about your customers concerns so you decided to over talk me the entire time! And of course your manager *** was no different!One lie on top of the other as expected, you are even claiming that I hung up the phone on your very rude and condescending manager ***, when in fact he was the one who dropped the call on me, on which I still had to call back and he had to lecture me "I DON'T GO TO EVERYDAY JUST TO BE *** SLAPPED BY SOME RANDOM PERSON LIKE YOU ON THE PHONE"Now tell me if you were on the receiving end, are going to take those words lightly? I'm sure you wouldn't, because those words are very inappropriate to be said not only to a paying customer but to anyone I general! Again on this occasion, I challenge you to provide the recording of that conversation on 3/1/so we can clearly see who is stating all the lies here! You are claiming that you are not blaming me for the delay on the payment, but that is absolutely not what came out of ***'s mouthHe even stated "ALL YOU HAD TO DO WAS PICK UP THE PHONE AND CALL US FOR A FOLLOW UPWHY DID YOU STILL HAVE TO WAIT MONTHS TO CHECK ON THE STATUS" and the answer to that is because I was very well mistaken, that I was dealing with a professional company who can do their part and live up to their promise, since I have done my end of the bargainBut clearly, none of this has happened!I am never taking down my complaint with Revdex.com until I get this resolved!! I will go to any and all social media platform and talk to every person I know, so I can share my story and let everyone know how unprofessional you all are!!

This is my respond to Viper Moving and Storage. They did not offer an estimate price, but a contract price, which they did not honorThey did not tell me that I would be subject to a amount over cubic feet, until the loader told me that there was more room to put some of my left over in the truck and it would be more at $2,The truck was only cf and they charged me for cf. My reference to the loaders was the fact that they spent most of there time talking, laughing and standing around, the point was that they were washing time so they could charge for the whole day. The fact that they spoke Spanish was we did not know what they were saying, and it seemed to us that they were getting paid for a while day when they did not work a while day, the owner of the *** *** how wrong it was for them not to be working harder, in fact he told them so. They contract to sell me wrappings for the items that needed wrapping at $and charged me $2100. I have experience in Criminal law as a Detective, Prosecutor, and Judge for years and I think I am a good judge of people that our not honest. Spectfully, Judge *** * ***Dated April 21,

I am rejecting this response because: This company should be put out of business for how they treat people. They are liars, scammers, do bait and switch on their prices. They don't stand by what their people tell you. If I don't get my $1,back or at least $I will be contacting a lawyer to see about doing a class action against them, will contact CPUC and file a complaint to have them investigated and shut down. I have in an email from *** stating in writing what I would be paying at pickup and delivery and it was $with the $dep not $2300. You the Revdex.com has this email on file. They didn't even take all my belonging and it was on the packing list always the packer refused to take to items totaling over $which I had just bought and I was told they would take everything, just another lie. They NEED TO GIVE ME MONEY BACK!!!!!!!!!!!!!!!!This company has hurt a lot of people see just some of the review and there are many more: *** *** **
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I am rejecting this response because: I have yet to receive any emails from ViperThe company has never reached out to me to resolve these issuesSince I began trying to work with this company to resolve the issues they have ignored emails and would not return any callsLooking on the Revdex.com website I have discovered that Viper is not even licensed to move us out of the state of California and at this time the business is not licensed by the department of transportation at allThe business has done nothing but avoid and ignore us and at this point I would appreciate it if something could actually be done about itAll I want is the difference between the estimate and our final bill plus compensation for the damages done to my new apartment and goodsViper has lied about their attempts to resolve anything and this is getting old

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. We are back in business again and I'm expecting my belongings to arrive in PA soon.Thanks,***

I am rejecting this response because:The first thing wrong with their response is that our list was inaccurateWhen I first spoke with a rep, I gave precise dimensions of the furniture we ownI believe we might have had two extra medium sized boxes, but I was very thorough with the rep on the phoneIf there was a mistake in estimating the cubic size, it was on their side and it's unacceptable that we should be held responsible for that.? Second, I completely understand that every company does estimates and they are liable to changeI also understand that there are laws where they have so many days to deliver the itemsMy issue is that when I first explained our situation to this company, I was told there is no way it will take longer than a week to deliver, that even if there was an upcharge for the inventory it wouldn't exceed my maximum budget, etcThis company got me to sign on completely pretenses and then when I do sign with them, I get treated with disrespect and then furthermore, ignored?? Continuing on that, they say I never reached out after the delivery, but in fact I did, on three separate occasionsI received a generic "we need more information" email back after my first attempt and then after that, nothingThere is damage done to our apartment, we just got back up on our feet after being completely blindsided with the amount difference in our bill, and I feel so disrespected by this entire company, it's disgustingI even waited after reading their response to Revdex.com ? since they said they would be contacting me and again, they haven't.? I'd like to make it very clear to this company that they need to start treating their customers with more respect, hiring employees with customer service skills, and stop robbing people at a vulnerable timeI would love to handle this outside of court, but I will go there if I have to.? Thank you,*** ***

Dear Revdex.com and Ms*** First of all, we apologize to our customer if there was any damaged item during her move with usOur primary goal as a moving company is to deliver our customer´s furniture in perfect conditions and avoid any kind of damageUnfortunately, always exists the possibility of some
damage kind of damage and that is why we are required by law to offer insurance to all of our customersA basic insurance coverage is required by law, this basic insurance coverage is for $0.60/lbat no additional costSince we are a family owned moving company, we do not have a license to sell additional insurancePrior to the day of the pickup, we inform all of our customers that if they want to have an additional insurance coverage, they need to purchase that coverage from a third party insurance companyI attach the email we send to Ms*** where we informed her about the insurance optionsIt´s our customer´s decision if they want to purchase additional insurance or just have the basic coverage at no extra costThe last communication we had with Ms*** was back in January when we sent her the Claim Form by email and explained her how to process itAverage claim process takes between to days to be completedOnce it is finished, our claims adjustor sends a letter to our customerOnly after our customer sends back the signed letter, we are informed about the claim resolution and we send a check in the mailWe understand by this claim that Ms*** is not happy with the amount covered by the basic insurance so we would like to reverse that situation so she can be happy with the resultWe will contact our claims adjustor to get further information about the claim form sent by Ms*** and we will review all the informationAfter that, we will contact Ms*** to discuss the best way to compensate her for any damaged occurred during her move with usWe encourage Ms*** to call our customer care department every time she needs to, so we can help her with everything she needsRegards, Viper Moving & Storage

Dear Ms*** and Revdex.com: ? First of all, we feel sorry for our customer´s personal situation and we apologize if we caused her any inconvenience on the day of the pickupWe have scheduled her an afternoon pickup between to PM and arrived, as she said, around 5:The morning pickup that
day, ended up taking more time to load on the truck and because of that we couldn´t arrive beforeUnfortunately, this is not an unusual situation on the moving industry and it is outside of our controlWe apologize if she felt that our crew did not speak “good english”Some of us (including the person writing this response) have English as a second language, so it might be possible that we have an accent but we are able to communicate in a very polite and professional wayAs we are REQUIRED BY LAW, before we start working we need to look around the house for the items that we need to load and give our customers a Revised Visual EstimateThis is important so we can inform our customers if the estimate provided over the phone, coincides with the amount and size of the items that we need to load on the truckThe estimate over the phone is created using a software designed for moving companies, and we are required to use itThis provides a quote based on a list of items provided with our customers and then calculated using a huge database that contains the AVERAGE SIZE of many common items found on most homes in the United States of AmericaAfter talking to Ms*** we provided her the best price we could offer to move her to New MexicoOnly after Ms*** verbally agreed and signed the contract we proceed with her move(See attached file with her contract)When we send the quote to all of our customers, we inform that all moves take between to days ON AVERAGE from the first day ready for deliveryLike any other moving company, we have by law, up to business days to do a deliverySince we lose money every day we don´t deliver, we always do our best to deliver as soon as possibleWe don´t get anything on holding or delaying deliveriesWe never knew that Ms*** was sending her medicines in our truck, as we don´t open boxes already packed by our customersIf we would have known that, we would have told them not to load them on the truck and take them with her Our service was provided in good faith and with our customer´s consent Ms*** is saying that she “felt forced to move with us” because of her personal situation, but unfortunately, that is not something we are responsible for or that we ever tried to use in our advantageWe hope she can reconsider what happened during her move and try to understand that we are not prepared for that type of personal situation and that we did our best not to cause any further problemAttached is both a copy of the contract and also a copy of the Moving Estimate signed by Ms*** prior to the pickupOn that Moving Estimate, we explained our service and asked our customer to read carefully and signPlease, let us know if there is anything else that we can do Regards? Viper Moving & Storage

Hello, ? We would like to let you know that we have faced great difficulties to communicate with this person, and eventually refused to move him? On the day of pick-up, Mr[redacted], had more things to move than he originally told uslike every moving company - we charge for the actual
space measured on the truckAnd since the driver was looking at significantly more items onsite ? - we informed the customer that we are looking at something completely different than what he had described to us over the phone? Therefore, we gave him a revised estimate onsite - and offered him a revised fixed price - based on that visual estimatea revised visual estimate is a legal requirement in this situation, and it needs to be done prior to loading the truck? Meaning - we did not load or do anything before getting Mr[redacted] and his wife's consent on a priceHe and his wife - authorized the final price for the job - and signed the paperwork? a few minutes after the truck left the location - we received a call from Mr[redacted], he was trying to haggle the price, while we were already on our way back to the warehousewe turned the truck and returned to his house, in order to unload his belongings - since he disagreed to the price he signed forat that point - he literally begged us to move him - and approved the price again ??" so we agreed and drove back to our warehouse? the next day - we were shocked to find out he had posted a complaint through your website, before we had a chance to load his belongings on a shipment Mr[redacted]called us right after posting the complaint, just to inform us - that it was postedhe then started to discuss the delivery time-frame and haggle the final price - for the third timeonce again - disputing his own signature on the paperwork and contract once we realized - he was using this complaint as a tool for extortion - we decided we are refusing to do any business with this individual therefore, we feel obligated to let you know, we have refunded everything that we charged from him, and asked him to find another moving company to relocate his belongings we also believe that his complaint does not reflect the way the we do business nor our true consumer experiencewe never faced this kind of situation - this is the first time we find ourselves refusing a customer attached is all the documentation? - as a record for these events? we recommend for any company to avoid doing business with this individual we are proud to provide a clear and understandable service to all our customersa customer cannot expect to move more things - that take more space on a truck - and not to pay for the additional cost of itwe trust the Revdex.com to distinguish between actual complaints to an aggressive haggling tactics Respectfully, ? ? [redacted] Viper Moving & Storage Customer Care [redacted]

? Dear [redacted] and Revdex.com:First of all, we apologize for any inconvenience you had
with our company.Regarding the cost of your moving, I see that the estimate
we gave you over the phone was based on a list of items you provided usWe
loaded this information into a software provided by
a federal agency that has a
database of average size of household goods in the United StatesAs a result,
we had that your belongings were going to occupy approximately cubic feet
and at a rate of $per cubic feet, the estimate was $When we
showed up on the day of the pickup, we ended up loading not items but
itemsYou are not actually being charged “by item” but this gives us an idea
that we had to load more items than what we were toldSince the final cost of
your moving is based on the actual space required on the truck, it is easy to
understand that more items will increase the priceThis increase was not proportional
to the number of additional itemsThe price increased only $which
moved the price to $(without packing materials)As you can see on the
Bill of Lading we attach here, a lot of packing was required, and for packing
materials you had a total of $The total cost of your moving was
$for reasons, as we already explained:1-You had more items that were not told to us when we gave you the quote over the phone2-There was additional packing materials that were required.I would like to mention that a few days after the pickup, we
received a call from you saying there was a mistake in the packing materials
since you were being charged $for mattress covers that you bought before
we? arrived, we took responsibility for that and applied a discount for the
$for the mattress covers.? We do not force our customers to move with us or to sign a
contract without their consentWe are required by law to give our customers a
revised visual estimate, which we did and you agreed by signing the contract
Even if everything was loaded on the truck and you decide not to move with us,
we are required to unload everything back to your houseSo, our customers have
control of that until the very last minute.Our jobs are measured not by weight but by space (cubic
feet)Since other companies use the weight system, we provide an estimate in
pounds so you compare our prices, but on the day of the pickup everything is
measured by space since it is the real indicator of the priceWeight is not a
precise way to calculate the cost of a move.Insurance: By law, we are required to offer a basic
insurance that covers $per poundIn case you want additional insurance,
you need to talk to an insurance company before the pickup since we do not have
a license to sell a full value protection insurance.We remember talking about the missing boxes with youAs we
informed you before, in case you have any damaged or missing item, you need to
send back the Claim Form we sent you in order to start with the insurance
processWe are not able to just give money for damaged or missing items
without an insurance processI’m sending you again the claim form we send you
beforeThe process is very simple, you need to fill up the form with the
required information, send a list of damaged or missing items and attach
pictures just of the damaged itemsOnce you have all that, you need to send
all that information to our claims department who will process your claimIf
you are not satisfied with the result of the claim, we can talk again and with
that as a base, we can negotiate the amount for the compensation that you
consider is fair for your damaged and missing items.We are willing to work with you and offer a fair
compensation for all your inconveniences, but it is required that you send the
Claim Form to start the insurance processThis is the first step in order to
get to get this resolvedIf
you need help sending the claim form, please let us know how we can help you
with that.Please, feel free to contact us directly to our Customer
Care department or through the Revdex.com if you consider necessary, to resolve all
your inconveniences.Regards.Viper Moving and Storage.?

Dear [redacted] and Revdex.com: We are really surprised to receive this complaint after we talked several times with the customer, sent emails with all the information regarding the discrepancies and the delivery was made within the time previously agreedWe provided a quote based on a list of items provided by
the customer over the phoneWe received a list of items which BY LAW, we are required to enter in a Federal Software designed to estimate the amount of space required on our truckAs a result of the list received, it was determined the space required was around cubic feetThis software uses a database of average standard American sized itemsOn the day of the move, we loaded on the truck a total of itemsThis represents about 66% more items than the ones we were previously informedSince we do not expect from our customers an exact number of items and since we work with a software that calculates an average standard size of the items, it is expected that this quote we offer over the phone is just an estimate and will be as accurate as the information receivedOn the day of the pickup, we are required BY LAW to give a Revised Visual Estimate to our customers, prior to start loading the truckWhich the customer agreed, signed and allowed us to start loading the truck Also on the day of the move, we did some packing for the customer and disposable packing material was usedAll disposable packing materials and handling fees are never included in the estimate unless it's requested and it was informed before the day of pickupThere were: mattress covers used, crate, rolls of tape and rolls of large shrink wrapTotal cost for packing was $Regarding the complaint about time of delivery, we are always clear and straight forward with our customersSince our service is a Shared Load Delivery, this means they are part of a large foot truckIn order for us to afford our competitive price, we need to fill up an wheeler with more than job going to either the same area or at least close enough so we can create a viable route for our trucksWe inform our customers it takes between to days ON AVERAGE to make the delivery from the First Day Ready for delivery and our contract indicates we have up to business days to fulfill the deliveryThe truck left our storage on 12/19/We still need to confirm the exact date of delivery, but on average it takes between to days to arrive to Munster, IndianaWe attach here a copy of an email we sent on 11/30/2015, E-Signed by the customer on the same day which was days before the pickup dateHere we describe our service and everything that is included or not, delivery time frame and moreWe do understand that there was some kind of a miscomunication between [redacted] who was present on the day of the pickup and [redacted] the person receiving the furniture on deliveryWe do want all of our customers to be happy with the service we provide, but first they need to understand what our service includes and how the cost is calculatedWe will be contacting the customer today to find out the best way to explain the charges and explain any questions or concerns she might have about our serviceRegards Customer Care @ Viper Moving & Storage

Date: 03/28/To: Revdex.com Re: [redacted] Dear Supervisor, ? We would like to begin by letting you know that this person - [redacted], is not our customerShe claims to be the coordinator of this move, but the legal binding contract we have is with [redacted] & [redacted] onlyWe never charged a cent from [redacted] - therefore never gave her any kind of serviceThroughout this move, we communicated directly with the Customer - [redacted] is the one who signed the paperwork - he is the owner of the goodsDuring the delivery - we were trying to give [redacted] a discount - and there was an adjustment form needed to be signed in order for us to apply that discount prior to delivery (per [redacted]'s request)Mr[redacted] apparently asked this person [redacted] to help him with faxing the form and signing it.? Eventually she didn’t do itFor her own personal reasonsWe apologize if [redacted] feels we were rude in any way ??" we never meant to be rudeWe have to emphasize this point since this is a legal matterWe decided to give our customer a discount, and we told him we could adjust it after deliveryIf the customer prefers having the adjustment done prior to unloading ??" we need to sign an adjustment form ??" since the amount that was going to paid was different than the amount he authorized on the paper workThis is an insurance requirementTherefore ??" we sent him the adjustment agreementWhen we explained to [redacted], she found this request to be rudeOur customer Mr[redacted] however ??" completely understood and respected itWe faxed it to the storage facility where we dropped it off, and [redacted] signed the adjustment form himself (attached) Since [redacted] is not our customer - we don't expect her to know the contractBut there still issues we would like to clarify anyways - Additional charges and Delivery time frame? Regarding additional charges[redacted] received an estimate from us for Cubic Ftas he requested to usWe usually provide a estimate based on a list of items that can allow us to measure the approximate space required in our truckIn this case, this customer decided not to provide us with an inventory listThere could be different reasons for a customer not to provide an inventory listMaybe [redacted] as the "coordinator" of this move insisted on a Cubic ft.? ??" Based on other quotes she received, maybe she based it on her own assumptions or experience ??" or maybe she just liked the priceSince we never received the list of items to be loaded in our truck, we never had the necessary tools to measure a more precise price quote So we gave her a quote for Cubic ftof space ??" per her requestJust for to be clearIf not list is provided in the first place??" than you cannot really call it a "price change"[redacted] Claims to be the "coordinator" of this move ??" but on the day of pishe was NOT presentObviously she doesn’t know ??" but we've loaded close to a hundred items on to the truck ??" as a reference of a lot more than CFAlsoOn our contract which our actual customer ([redacted]) signed on, we specifically mention disposable packing materials as an additional charge that may apply ??" like most moving companies ??" we charge for packing(Attached in PDF) On piday ??" [redacted] had authorized the additional charges of cubic ftand packingBy the way ??" I think the real reason [redacted] is angry ??" is because she did not do a good job coordinating this move ??" not providing the right informatiany information at allOur customer however ??" the one that paid ??" the legal owner of the furniture is not complaining? Regarding Delivery: On the day of pick-up, we asked the customer ([redacted]) when is his First available day for delivery[redacted] Signed for IMMIDIATE DELIVERY ??" asking us to deliver ASAP We did as he asked and loaded his stuff on a truckFor a direct deliveryA few days later- while the stuff were already in transit - [redacted] called us, asking us to keep the stuff for another week? Obviously that was not possible ??" but [redacted] refused to understand the basic logistics and the terms and conditions of our contractWe offer all our customers 30-days of storageFrom the day of pi- to the customer's first available dayOnce a customer informs us he is ready for delivery - his belongings are being loaded for shipment ??" that is based on the FIRST AVIALABLE DAY for delivery ??" written on the paper work (attached) We tried explaining to [redacted] ??" it is not possible to change the First available day for delivery while the furniture is in transit - but she refused to understand, and found it rude as wellThe face that you misunderstood something - doesn't make it wrongWe are considering legal actions against [redacted]All documents are attachedFor you to considerWe are asking this complaint to be terminatedPlease don’t hesitate to contact us for any further inquiries Thank you.?

Dear [redacted]:We are surprised to see this review, since we don’t have any? record of a call or email of your complaint for the measurements or the cost of? your moving.The quote given over the phone, was based on a list of 51? items (with the latest update), this information was loaded in a
software? provided to us by a federal agencyThis software has a list of average sizefurniture and as a result, we got the estimate space required on the truck of? Cubic FeetOn the day of the pickup, before loading the truck, our crew? gave you a REVISED VISUAL ESTIMATEWe loaded on the truck items that took? more than cubic feetWe gave you then the price for the updated amount of? space required which you agreed and signed the contract for thatWe didn’t? force you to move with us, and as it has been previously informed, the cost of? your moving is based on the actual space required on the truck.Again, we are surprised that after the pickup, we never? heard from you saying that you were not satisfied with the cost of your moving.? We would have preferred if you have told us that before posting this review.? We never negotiate the cost of a moving, based on leaving a good? review or notWe do our best to provide an excellent service and create good? reviews based on that.On 07/13/we sent you a Claim Form to report the damaged? itemsInsurance claims take from to days to be resolvedYou can call? our claims department that is processing your claim, to the phone number that? is in the Claim Form and they will be able to tell you the status of your claim? process.We apologize for the damages, but rest assured that we will? compensate you for any loss.Regards.Viper Moving and Storage

Dear Revdex.com and Ms[redacted]: ? The quoted price was made based on a list we received from the customerThe list of items we received was for a total of items that we load in a federal licensed software designed to calculate an estimate on the space required on the truck, based on a huge list of
average size furniture in our countryAs a result, we had that the space required was cubic feet On the day of the pickup, we ended up loading more items, a total of The actual space required on the truck was now cubic feetPlus, some extra packing that the customer requested from usAs we inform all of our customers, over the phone we can give an estimated cost of the move, based on the items list we receivedThe estimate is only as accurate as the list we receiveIf there is any additional space required on the truck, the price will be updated based on the actual spaceAs for delivery, like most moving company (if not all), we cannot predict an exact day for deliverySince our service is a shared load delivery, we need to have an empty trailer in our storage and enough jobs to fill up the truck so we can send it outWe inform all of our customers prior to the pickup that delivery takes between to days on averageBy law, we have up to business daysOnce again, since we deliver using a foot trailer, if a customer does not have access for this type of truck a shuttle might be required in order to deliverThis is informed on several emails we sent prior to the move, and on the contract they need to sign on the day of the pickupThis is not a forced decision, we offer our customers other options for deliveryFor example to change the delivery address to another one with access for an wheeler or if they have a small truck, we can get as close as possible to the delivery address and our customer can drive there and we transfer all their belongings from our trailer to their truckIn those cases, since the shuttle was not required, there is no additional feeAfter the delivery, we didn´t received any communication from our customer and were not informed about any kind of damageWe will be contacting Ms[redacted] in order to get the proper information so we can compensate for any damage that could have been caused by our crew during either pickup or deliveryWe want all our customer´s to be happy with the service we provide and if there is any inconvenience, we take responsibility for it and we will compensate it? Regards? Viper Moving and Storage

I am rejecting this response because: I am completly Un satisfied with the service and had went through lots of missed appointments on picking up my stuffI had to pay an extra month rent and though tried still work with the company to move their repeated failure in keeping up the appointments ended up coming at 8:00PM and packing until 12:00AM made us feel miserablewe understand it is truck and might be in traffic and being on exact time is not possible any couple of hours but these guys made us wait the whole day and finally picked up during night and while delivery the way the customer service was given threatening me every box they would charge me extra and inspite of me paying dollars extra leaving my house with out providing the receipt 1090+, I called in many times and tried to explain the situation and they kept back abusing me asking my age origin and race, more than money I lost the respect and the way they served the customer someone else could experience the same serviceI had no choice other than to call for their threatening behaviour and abusive language, I wish I could get the amount I paid back, I understand they want me to claim for broken bed and assembly of my bikes, but what about the service they did, what about the taruma we went through, what about so many missed appointments and packing from 8:00pm to 12:00am I wish ? I could get what ever I paid to the company and donot suggest the company for anyone.? ? ?

Dear Revdex.com:We are really surprised to receive this complaint from this customer after we've been trying to talk to her today[redacted] has repetedly hang up on us and shouted at our Sales Agents, Customer Care and even to our manager whenever we tried to help her.We are a California based company and
we only possess storages in Los Angeles and SacramentoThe customer claims we told her we own a storage in South Bend, Indiana; unfortunately we do not have a storage facility there and we have not even tell that to the customer.All of our customers have days free storage in California, to utilize at their convenience before we load their belongings in the truck for deliveryAs you can see on the attached file, on the day of the pickup [redacted] confirmed to us that her first day ready to receive the truck is on the 09/18/From that day, on average it usually takes between to days for us to deliverIn order to meet our customer's delivery expectations, the truck with her belongings has already left on 09/09/[redacted] called us today, days from the day of the pickup asking to keep her belongings for days in our storageThis should have been informed to us before giving us the confirmation she was ready to be delivered, or at least before the truck was sent out.At this point we are not able to bring the truck back to the storage, keep it for days, and then send an other truck[redacted] will be delivered as soon as the truck arrives to her, since the driver has to continue delivering to other customers that are on the same truck.We tried to find a solution with the customer but unfortunately, she has not cooperated to solve thisIf she is not able to receive the delivery at her house, we informed her she will need to find a local storage that she will have to afford, and then give us the address so our driver can deliver thereAfter that, she can take out her goods whenever she decides to, or hire a local moving company that can finish the job.If [redacted] is not willing to talk to us and find a solution, our driver will need to deliver her belongings into a random local storage so he can continue drivingWe are trying to avoid this last resource since it will create additional charges for local storage and re-delivery fees.We urge [redacted] to give us the chance to talk to us calmly, and find the best solution for her and our company.If the Revdex.com can help us resolve this issue, we will also appreciate it.Regards.Viper Moving and Storage

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Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me? I was emailed by Viper Moving Company on 09/29/2015, and they stated for me to pay the final payment of $via credit card? In which they have sent over a credit card authorization form for me to complete and send back? Once the final payment of $is made, they will inform me of where the storage location is near me, that has my belongings? It is understood that they have no one in this area in order for me to have my items delivered? Which I informed them that was fine, I will retrieve the items myself? In addition, I was informed that my belongings are insured, so if anything is damaged or missing, I can file a claim