Ashley Furniture - Bowling Green

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have send the escalator Manager on duty for the furniture pictures she gave me her email !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have left a message for the guest to discuss options

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I accepted the action that they would need to wait to review the tech's report to discuss my options I received a telephone message on September 2, 2016, stating that the tech said he fixed the couch to standards.The couch is not to my standards It is still uneven at the top (one side is lower than the other) and the stitching and seams do not match or alignThe new foam he put in the seat just made one seat higher than the other Therefore, my complaint is not resolved with Ashley furniture I was called by someone from the response team, and I was told that they would promise that I would be satisfied

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have spoken with the guest I am waiting to get the techs report to see what he is saying the issue is I told the guest I would call her once I had the report to discuss the options

Thank you for contacting Ashley Furniture regarding Mr***Our pick up policy offers each guest the option to open and inspect at time of pibecause if there are issues once you get home you must bring back the defective itemsWe have offered Mr [redacted] a courtesy delivery on the defective items

Spoke with guest They were made aware at the time of purchase that all sales are final once the furniture is delivered [redacted] actually initialed the paper work that states that I also explained to the guest that the furniture on the floor had been broken in and their furniture hadn't that is why the cushion was higher and firmer If the furniture was defective we could send out service but we don't have a comfort guarantee As far as the delivery it was clearly started on the paperwork the cost of the delivery

Spoke with guest and explained that the mattress does have a warranty against manufacturer's defects however the measurement's the tech reported aren't deep enough to be considered a defect If the mattress compresses more she can call back and we will send out another tech

We have picked up the furniture and we refunding the guest Spoke to him to let him know the refund usually take about business days to process

I have spoken with the guest The extended protection plan only covers accidental and incidental damages The items the guest was having with the recliner was not accidental damage Actually it was not damage at all, it was wear on the cushion of the recliner

*** [redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] I am still waiting on approval from Ashley furniture so as of now it has not been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have spoken with the guest and explained that the extended warranty only covers accidental and incidental issues It doesn't cover wear The furniture was purchased in and there is just a one year manufacturer's warranty on the furniture I did ask her to send me pictures of the issues and the serial number so I can see if there are any options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I RECEIVED THIS E-MAIL ON OCTOBER 17, The tech did come to my home and he did add polyfill to the top of one recliner This did nothing to help the stitching across the top of the recliners to be aligned The stitching on one recliner is visibly lower than the other This is a double reclining SOFA, and the stitching should be aligned with each other at the top(Ex____-----)This is what the stitching at the top still looks like after he re-stuffed the top section of one recliner He did add a new cushion to the seat, but now the one recliner seat is higher than the other and the indentions in the two recliner's seating area are not alignedThey are similar to the example of the top section Also, his re-stuffing did nothing for the stitching issue that you cannot see on one side of the sofa, but is visible on the other sideThey say I am too particular!! I also want to mention that his re-stuffing, which involved him removing staples with a sharp object and re-stapling , has caused my one recliner to rip when we put it in the reclining positionI only asked the gentleman to verify that my couch did not meet manufacture's standards He asked me what I wanted , and I said that I would like my money back ,because if this sofa met their standards then I didn't want another sofa from their company, because their standards were definitely lower than mine!! I paid $(plus delivery) for this leather sofa that should enhance my living areaInstead it is an eyesore and a great conversation piece of the lack of quality from a name brand furniture store that my family and guests are now saying " We are sorry this has happened to you, but we now know where we will not go to buy any furniture!!!"
Regards,
*** ***

Spoke with guest.. The charge on the finance is for the mattress pad that he took with him on the day of purchase.. The guest says he returned it so I am getting with the store to verify, because normally we have a no return policy after the guest has it in their procession. As for
the cancellation fee, the guest signs at the time of purchase that if they cancel for any reason before delivery there will be a 10% restock fee

Thank you for contacting Ashley FurnitureAshley Furniture has a year manufacture warranty on all their products and this guest is no longer covered under the manufacture warranty

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
I don't really understand what the response was I didn't see a response from them I will not be satisfied until I receive my money back for products I did not receive !

Spoke to the guestI am replacing the chair and it will be delivered on 3/I will follow up with the guest after the delivery

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Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***