Ashley Furniture - Bowling Green

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** Although their response was more of the same, I have decided to accept the things I can not change I believe their response speaks for itself, there is no guarantee for "comfort"
Clearly selling furniture is their goal, not customer satisfaction We did find the paperwork with the information about no returns or exchangesIn bold letters at the top of the paragraph it says, "You're going to love it!" Clearly, you better love it because they won't take any returns or exchanges Hopefully in a year or two with lots of use it will become more comfortable Please let consumers know about this policy, I know I will I believe Ashley Furniture needs to emphasize it, and be sure their customers are percent aware there are no guarantees for comfort, and furniture may not feel the same as it does in the store, and they will not do anything about it.Too bad, you had the furniture delivered, it's yours now Regards,*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***---THE RESPONSE TEAM TOLD ME IF NOTHING WAS BROKEN, THEY COULDN'T FIX ANYTHINGI HAVE BEGGED FOR SOMEONE TO COME AND LOOK AT MY TWO-RECLINER SOFA (NOT A SECTIONAL) THERE EVIDENTLY IS A DISCRETION WITH THE TECH'S PICTURES AND MY PICTURES I HAVE TAKEN MY PICTURES TO THE ASHLEY'S HOMESTORE IN BOWLING GREEN AND DISCUSSED MY PLIGHT WITH THE LADY THAT SOLD ME THE TWO-RECLINER SOFA AND THE MANAGER OF THE DAY THEY BOTH AGREED THAT MY TWO-RECLINER SOFA NEEDED TO BE REPLACED, AND THEY WOULD NOT WANT IT OR ANYONE IN THEIR FAMILY TO HAVE IT I HAVE OFFERED TO TAKE THE COUCH TO THE STORE FOR THEM TO SEE IT IN PERSON SINCE THE RESPONSE TEAM SAYS THAT NOTHING IS BROKENI WOULD NOT HAVE SACRIFICED MANY HOURS AND ENDURED MANY HEADACHES WORKING ON THIS DEFECTIVE COUCH, IF IT LOOKED LIKE THE SOFA IN THE STORETHE STORE MANAGER OF THE DAY EVEN USED THE WORD DEFECTIVE IN DESCRIBING MY TWO-RECLINER SOFA I WOULD LIKE TO CLARIFY THE REMARK THAT I WANTED THE TECH TO HELP ME GET MY MONEY BACK WHAT I ASKED THE TECH TO DO WAS TO VERIFY TO THE COMPANY THAT THE COUCH WAS NOT FIXED WITH HIS STUFFING JOB!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have spoken with the guest. The manufacturer is extending the warranty for the peeling.. I am just waiting for them to send over the credit so we can enter it in the system

I have spoken to the guest We have canceled the order and refunded the money $was processed to his Visa on 4/ We are processing the remainder of $back to him on a check

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[What is going on with my sectional is NOT wear and tearI've enclosed more pictures of my sectional and you will see too that if this was the kind of sectional I thought I was getting (leather) then it would not be doing thisAnd by the way, this issue has been going on for years. I have been to Ashley Furniture numerous times trying to get them to do something. I'm taking the next step now because I'm tired of getting no whereThis issue is so much more important to me because where the money came from for this purchase. ]
Regards,
*** ***

I haves spoken with the guest and we are exchanging the sofa for the power one

Spoke with guest and explained that the mattress does have a warranty against manufacturer's defects..  however the measurement's the tech reported aren't deep enough to be considered a defect..  If the mattress compresses more she can call back and we will send out another tech..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response that I received from BOTH Ashley's and [redacted] are the same. "Not with in the parameters". I do not care what the "parameters" or "guidelines" are for this 10 year warranty. The point and the fact is I WAS a customer of this store. I DID NOT get what I paid for nor what I expected. By not standing by their products, this store/company/brand has let me down and left me with a product that no one can help me with. I can go ahead and schedule every thirty days for the next 10 years for someone to come and look at this mattress and it probably will not ever be with in your guidelines. I am the customer, I paid a lot of money for an item that I am not happy with! It does fall with in my guidelines of dissatisfaction! I will not be happy until the mattress is replaced with another that does not do this for the same amount of money. I am not asking for a more expensive mattress just in the amount I paid for this one or a complete refund. The mattress protector that I was told I HAD to have in case it was to be taken back has been on there since it was delivered to my house.    
Regards,
[redacted]

I have spoken with the guest..  The extended protection plan only covers accidental and incidental damages..  The items the guest was having with the recliner was not accidental damage.  Actually it was not damage at all, it was normal wear on the cushion of the recliner.

Left a message for the guest to discuss.

I have spoken with the guest and I am working to get the refund processed..

I have spoken with the guest and she is going to email me the serial numbers and pictures of the pieces that are peeling.  I will forward to the manufacturer to see if they will give us credit.  Normally there is just a one year warranty on the furniture.

You will get a call as requested
We will do everything we can to get the manufacturing plant to produce faster or try to get one from another location.

I have spoken with the guest and are working with the manufacturer to get credit for the issues with the furniture.

I have spoken with the guest.  I am waiting to get the techs report to see what he is saying the issue is.  I told the guest I would call her once I had the report to discuss the options.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have picked up the furniture and we refunding the guest.  Spoke to him to let him know the refund usually take about 10 business days to process.

[redacted] 
[redacted]...

[redacted]
 I am still waiting on approval from Ashley furniture so as of now it has not been resolved.