Ashley Furniture Home Store a/k/a Sammy Furniture

We apologize for the confusion. We did not send the customers any messages. The message the customer recieved was from their credit/financing company. We had nothing to do with the credit company.

From: [redacted]...

[redacted]<[redacted].com>Date: Wed, Oct 22, 2014 at 6:44 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[redacted]" <[redacted]>
To whom it may concern,
Nothing has yet to be done and I need additional action. Please let me know what I need to do to file yet another complaint against Ashley furniture and their customer service.
[redacted] 
Sent from my iPhone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We're not sure who this person is; upon typing in the number and address provided, I was unable to locate a customer of ours. This is probably in reference to a customer who owes money for [redacted]. The calls are certainly not coming from this company (we never make calls to collect money - all monetary...

disputes are taken directly with the credit card companies or through legal procedures).

Upon inspection, the technician found that the merchandise was not defective; therefore, no service will be made.

We sincerely apologize for the delivery fee mishap. As of December 22, 2015, the customer was refunded the $150.00 delivery fee.

We apologized for the prolonged delay of the merchandise. The customer was able to reselect for items that were in stock. As of 11/19, the customer was delivered the merchandise. We hope this was a satisfactory outcome and thank the customer for their patience regarding the matter.

Customer was given the difference of the item she says was sold above the sale price. It has since been picked up. Regarding the refund, the customer is welcome to come and get the remaining $3.04.

no , not yet
I keep telling them , either they deliver the rest of the furniture ,so I can pay
or come to pick it up
it seems they want their money without delivering the remain  pices
thank you

Regardless, the zippers are not covered under the manufacturing warranty.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As a courtesy, we will gladly exchange the mattress. However, we are not paying for the inspection because we reject the idea that the bed bugs came with the mattress.

August 6, 2014Dear [redacted],We are currently working with contractors to get an assessment of the damage done to the customer's home. We will be working closely with the customer until the situation gets resolved.Best Regards,
SalemCustomer Service...

Representative

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me, but recognize that there is nothing I can do. 
Regards,
[redacted]

Revdex.com:
Ashley Furniture did refund us $150.00, however the shipping fee was $150.99 - so we are still owed $0.99.
Regards,
[redacted]