Ashley Furniture Home Store a/k/a Sammy Furniture

Here is a link to the product I have: https://www.ashleyfurniturehomestore.com [redacted] / Please let me know how I can purchase the dresser knobsThank you[ A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the time it's taken for the painting to be repaired. We sent the painting to a department that specializes in restoration. The process took longer than expected. However, the painting has been restored is now ready for pick up

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
I do not see the need to go back into that store for any reason. Several calls were placed at the time of delivery to the store and discussion with several representatives on this day in which I noted that the furniture did not fit, the delivery men also saw it with their attempts and noted the same thing after staying at my residence for up to two (2) hours. This fact was also noted on the delivery sheet that was submitted back to the company before the deliverymen left and also stated when the phone call was received by the sales person on this day as well. He stated that the manager got on him for telling me that the bed would fit when it does not which was the only basis for my purchase for a set. Why would I as a customver take delivery of the other items (night stands, dresser/mirror and cabinet) and not purchase the head board and furnishing that went along with the set. I am 100% adamount that it did not fit and noting this through the office of the Revdex.com as the fact.
Since there was no customer service whatsoever displayed when talking with a manager over the phone at the store location, I do not further want to go through this type of service by visiting that store location again to discuss with a sales person not even someone with high rank in removing the applicable charges for items that did not fit or work. I have no desire for further purchases by Ashley furniture. In addition, there should not be a legal practice that if furniture does not fit as an entire set which was initially desired that a customer cannot return it and made to accept items since they would not ultimately be made whole with no loss of funds. The reason that the other items were kept was that the store stated that I would be charged 30% of the entire set and would be liable to pay the store with receipt of nothing at all which is totally unjust. That too is the other matter that should be addressed and changed.
I would thus like the removal of these charges absent coming into that store to discuss this matter any further as it all is and has been relayed through this forum and on the day of delivery to an array of individuals and on the delivery form itself. A complete removal of charges in what was relayed by the salesperson at his own admission even when calling and apology that it did not fit and was not possible with my bed.
Regards,*** ***

We have sent a Service technician out to inspect the merchandiseAccording to manufacturer specifications, inch dips in mattresses are considered manufacturing defectsA one-inch dip is notThe customer has a one-inch dip in their mattress.Therefore, the dip in the customer’s mattress is
not considered a defect according to manufacturing specifications.Best Regards,Salem

From: ">Salem S*Date: Fri, Mar 20, at 4:PMSubject: RE: *** *** (Complaint ***)To: "***"
RE: *** ** ***
*** *** ***
Centreville, VA
Dear *** ***:
We’ve canceled the invoiceThe customer is entitled to a full refundIn order to initiate the rest of the refund, the customer will have to go to the store with the same credit card used during the purchase whereby it’ll be credited back into his account immediatelyWe apologize for any miscommunication that has occurred and we hope this resolution is satisfactory to the customerBest Regards,
Salem

We apologize for the inconvenience - the customer can come in and reselect another mattress

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The company Customer Specialist(Dana?) promise that the company would issue me a *** card refundI have not heard anything from this person since the day he calledThis company has not made any effort to provide any type of retribution for the stress and hardship they caused my family

We have recieved no calls regarding the re-occurance of the damagesWe're more than happy to look at the issue, but the customer must call the service department as soon as possible in order to have the complaint filed before the one-year manufacturing warranty expires on November 29,

We apologize for any miscommunication that the customer has had with our delivery and store personnel. Regarding the delivery - we apologize if the drivers seemed pushy. The drivers' jobs are to simply assemble the furniture. If the customers are not satisfied with the
furniture, the drivers are instructed to take the furniture back to the warehouse. We don't expect customers to be forced to accept things they otherwise do not want. We apologize if that was the general atmosphere that the customer found themselves in. The store manager should have contacted the customer in a timely manner. We apologize that that did not happen and will review this accordingly so that we can address it with the managers.On April 29, 2014, we sent a Service Technician to make repairs. We hope the customer finds the repairs to be satisfactory.We will be noting these complaints for review with the corporate board

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have been given (4) different Delivery dates for "when the item was to be in their warehouse" & each time it has been pushed back another 2-weeks! The Invoice indicates that BACK ORDERS are 3-weeksSat, 3/will be weeks While the message states that the item is due in the warehouse 3/23/ There is no guarantee shownI would like a guaranteed date of delivery & I feel FREE delivery to my house should be included for my inconvenience
Regards,
*** ***

Customer was delivered merchandise on 4/24/2014. We apologize for the delay in responses but the invoice the customer signed specifies that merchandise ordered will be ready within 2-weeks. Complaint regarding the management has been noted and will be referred to corporate

We apologize for any confusion that the sale associate's misinformation has causedWe noticed that once the manager took note, the issue was corrected as best as possibleThe customer certainly wasn't charged for the ottoman that they didn't purchaseWe try to train the sales associates as
adequately as possible in order to be more accurate in their invoice write upsUnfortunately, mistakes happenWe hope the customer is satisfied with the furniture they were delivered

The customer's warranty doesn't cover peeling/breakage unless the material is pure leatherIn this case, the material is not pure leatherWe understand that this may not have been sufficiently explained to the customerIn that case, we're more than happy to issue a refund for the warranty

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It is easy for *** Furniture to apologize now for the miscommunication Sales Person and the Manager committed to things which were different from their regular contract and Sales Person confirmed multiple times that the Manager is going put this all in the Notes section of the invoice I was very skeptical about all this and even asked that I be provided with the copy of the notes entered against the invoice and was told that I have nothing to worry as they will honor their commitment Now they are providing the verbiage from the contract When I approached the store weeks after the original order with the cancellation request, the items were still in special order and not delivered yet anywhere Also, accidently I had submitted complaints for the same problem and for the other complaint (ID ***) they have mentioned that Item has already been cancelled without any restocking fee This is totally information as the Accent chairs are still in the order *** management should try to stick to one story and not give different stories
Regards,
*** ***

Customer is not stating what's damaged. Customer must call us at ###-###-#### and reach customer service. We're open Monday-Fridays from 10-PM

customer has been scheduled to recieve a service call for repair on 10/

Unfortuantely, the chair has been discontinuedHowever, we're willing to order the appropriate parts in order to repair the chairIf possible, customer can contact customer service and give an exact account of what is damaged in the chairAfter that, we will certainly order the appropriate
partrs for the customer

Revdex.com of Metro Washington DC
8:AM (hour ago)
tome
---------- Forwarded message ----------
From: *** ***
Date: Fri, May 2, at 3:PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: "[email protected]"
Thanks for looking into the situation at hand, I am not sure and would like to clarify if they are dropping the 30% restocking fee request since it was not verbally made aware to me as a customer and I made several attempts to cancel really in less then hours. I know know monies was received and if they are dropping the fee I accept the decision. Thanks again so very much for taking the time to help me with this situation
*** **

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I feel as though I have made it very clear that one of the chairs were damaged and needed to be replacedI feel like this is a cope out and a way to not honor my warranty
Regards,
*** ***

Customer made purchase of six chairs on 4/23/The customer expressed that he’d like leather chairsInstead, he paid for and received six non-leather chairsClearly, this was a clerical mistake and we
certainly apologized for it
When we bought this to the customer’s attention, he was understandably upsetWe informed him that this was a clerical error we could correct but that the customer had to pay an additional fee to make up for the price differenceWe informed the customer that should he wish, he’s more than welcome to a complete refund of the merchandise (since again, this clearly wasn’t his fault)We also told the customer that we’ll knock an additional $1,off the price difference of the leather chairs
This is when the customer went from irate to just plain tediousHe stated that he didn’t want a refund, but rather, wants us to give him the leather set for the price he was originally quoted (which was a quote of the non-leather set)We’re definitely not going to do that
Customer invoked legality of the entire ordealWe stated that we’re operating well within the parameters of our contract that specifies that we have days to correct any clerical errors
The customer finally began saying that he’d like to contact our lawyerThe customer is more than welcome to bring about legal charges for this non-issue
Ultimately, the customer canceled his current invoice and received a refundThe customer then went to Marlo, another affiliate of ***, and purchased a durablend set (which is not real leather and therefore is significantly cheaper than the set he originally expressed interest in)