Ashley Furniture Homestore

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My concern is that I have been told several times in the past that this would be taken care of. I would like to keep my complaint open until I see the credit reflected on my account and receive a replacement table.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID 10811474 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]     I have talked to the office manager of the store and she still has not resolved the problem. I called the number that they said that I could call but could not reach anyone or leave any message.
Regards,
Christopher F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution...

can be reached in a timely manner. After further review of [redacted] situation, we have found that parts had been ordered for the chair and a Furniture Technician is scheduled to go out on 9/28/17 to install those parts.  It has also been noted in her claim for the service technician to bring out extra foam to put in the chair as we are unable to order the foam as a replacement part. At this time all we can do is wait for the serviceman to go out on the 28th and install the parts. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Complaint: [redacted]I am rejecting this response because: I need an email with a detailed billing statement that shows each credit and debit from my account starting in June of 2014 to my current bill. Once I receive that bill and can review the information and verify that it is correct, I will at that time decide if I will accept the response. Also, I had asked that the bill for the chair in question for which your company has wasted so much of my time on, that my bill should be credited for that amount.Regards,[redacted]

Initial Business Response /* (1000, 5, 2017/04/25) */
We apologize for the confusion on their order. The customer was delivered the correct color and the incorrect color was picked up and returned to our warehouse. We apologize that initially, they may not have been called back immediately but were...

definitely taken care of in a timely manor.
We appreciate the comments and strive to provide excellent service to our customers.
Initial Consumer Rebuttal /* (2000, 7, 2017/04/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It seems consistent with the overall lack of Customer Service found in a number of retail outlets. We will never buy or recommend Ashley Furniture again.... Great products (Arrogant and condescending Management) and especially the gal that answers the phone when you have a problem....

Thank you for the update on [redacted]’s complaint.  We have reached out to our upper management team regarding Ms. [redacted]’s complaint.  Our Upper management team has reviewed her claim along with the pictures our technician took when he was there.  The damages in question are surface scratches.  Surface scratches are not a manufacturing defect.  We have already replaced material for one cushion on the loveseat.  At this time per our upper management team, we will replace the material for the sofa cushions and schedule a technician to install those parts.  For those parts to be ordered we invite Ms. [redacted] to contact our customer service line at ###-###-####.  Regards, Ashley Furniture Industries, Inc. Corporate Office KC

We sincerely apologize for the amount of time it took for Mr. [redacted] to receive his pillows. It was an unexpected delay and out of the normal amount of time it takes to receive accessories. We have contacted Mr. [redacted] and he has received the pillows.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Jamie B[redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon further review of the...

complaint, we have found that the retail location has offered to pick up the items and refund the customer.  We have the pickup scheduled for 11/13/16 the customer will be receiving a call on Saturday 11/12/16 with a time frame for the pickup.  We invite the customer to contact our customer service at 1-800-477-0097 if there are any other questions.  Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They did in fact pickup the mattresses.
Regards,
[redacted]

Hello  Revdex.com Good afternoon! Hope all is well, guest was spoken to earlier today and apologized for any inconveniences. Guest was also advised that her check was mailed on 3-10-17 and depends on her mailing area should receive next week. The check number was also provided to guest. Thanks as...

always to bring to our attention .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I understand I will be receiving the full amount of $3000.00 once the furniture is picked up on May 20th 2017> 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much to both Ashley furniture and the Revdex.com for the quick response and settlement. 
Regards,
[redacted]

Ms. [redacted] was told that the Company is willing to return the sectional however the cus[redacted]er would be responsible for incurring a 30% re-stock fee which is a part of the policies and procedures. The cus[redacted]ers are made aware upon the initial sale that for any reason they choose to return the...

furniture they are responsible for paying the re-stock fee. A furniture Technician has approved the merchandise for return and as stated the Company is willing to accept a return of the furniture with the 30% re-stock fee. The cus[redacted]ers are made aware of this policy up front and they sign their sales receipt verifying that they have read and understand the Companies policies.It is our full intent to work with the cus[redacted]er and accept a return of the furniture however the cus[redacted]er is responsible for paying the 30% re-stock fee.

Hello! I have attached [redacted]'s Invoices from the store.  I can see why she would be confused as to what she owes and what she should have been refunded.  I will also take a closer look at them to see if I can understand them also, just wanted to get them to you as quickly as possible.Regards, Ashley Furniture Industries, Inc.Corporate OfficeSC

After further review of Mr. [redacted]’s claim, we have reached out to upper management at our Warehouse facility. They have advised they would like to speak to Mr. [redacted] about the delivery that occurred on April 12th. Management left a message for Mr. [redacted] today to contact them back at ###-###-####.   Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Hi Revdex.com              Good evening! Hope all is well, spoke with our guest [redacted]n and she confirmed that we have taken care of all her concern and she is happy with the resolution. Thanks as always to bring to our...

attention.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing Ms. [redacted]'s...

situation we are requesting photos of the damages she is reporting. I have sent Ms. [redacted] an email to the address supplied in the complaint. Please send photos to either email address [email protected] or text photos to ###-###-####. In the subject line please put Attn. [redacted] / [redacted].Regards,Ashley Furniture HomeStore - Corporate OfficeLH

I do not want this furniture repaired. The cushions are all going flat and look terrible and are very uncomfortable to sit on. I have had a problem with this furniture from the day it was delivered to my home with a burned out motor in the recliner.The sales person that sold this furniture to me lied about it. I made an appointment to go look at it and when I got there she informed me that they were out of stock of the one that I saw on line but she had some exactly like it in the show room. This is not even the furniture that I thought I was getting and I have told Ashley that over and over. Also furniture that is less than 3 weeks old should not need to be repaired it should be replaced or the money that was paid for it should be refunded. How would you like to pay $3000. dollars for furniture that the cushions are flat and the foot rest on the chair was stuck up in the air for at least 2 weeks before it was replaced. Now the sofa has holes in the side of it that just keep getting bigger every day and you say that it will take 4 to 6 weeks for the part to come in? I think your warranty is terrible I bought the extended one and I can see that I will be needing to use that many times unless I get my money back from your company which is the only thing that will make me a happy customer,but I can see Ashley has no regard to how they treat people.