Ashley Furniture Homestore

First want to start off with we had furniture delivered and the guys put a hole in my walls and act like nothing happen.We brought two bed room set from the ashley store in [redacted], ** which the sales person had wrote one of the bedroom set delivered which was not the set we ordered. When the wrong set was delivered the guys put a hole in the walls and act like they didn't put it there. My called and came to the store the next few days to find out and got the run around. when they delivered the right set the didn't delivered the night stand and didn't take the wrong night stand back. this has been the worst experience I've had with ashley's furniture store. The only thing the sale person can say we going to check. It's like after a sale they don't care like they say Next.Desired SettlementThere sales person need to follow up with there buyers after the make sale to make sure everything went well with the delivery.Business Response Thank you for contacting Ashley Furniture and making us aware of Mr. [redacted]'s situation. We are very sorry for this experience and will make sure all teams are held accountable. We have researched Mr. [redacted]'s account and the exchange was completed on April 28, 2016.

Review: On 1/22/2014, I cancelled an extended warranty and Ashley store issued a credit of $99.99 to my Ashley account. The person who handled the credit [redacted]saction, gave me a copy of the credit memo and told me she was going to send it to the bank right away. At the time of this writing, 2/12/14, this credit has not been posted to my account. In this day and age of electronics processing, a credit issued 3 weeks ago and not yet posted is unacceptable. Case in point, I submitted an online payment to my Ashley account on 2/4/2014 and the payment was posted on 2/5/1014. Evidently Ashley store management was not in a hurry to issue the refund despite the fact they had already processed the cancellation, by intentionally delaying the credit memo submission to GE capital retail bank. Needless to say, Ashley Furniture shamelessly conducted unethical business practices.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Submit the refund promptly to the bank, as they should have 3 weeks ago.

Business

Response:

Once again Customer Service or lack of rears the ugly head in Florida. I have spent nearly 10000 in the past 8 months at Ashley Furniture. They are zero help when it comes to customer service and or support. They pass the buck onto the manufacturer. They deliver the wrong item and I am the one that needs to keep following up to get resolution to the issue. Every customer support person I have spoken with passes the buck and doesn't take ownership of their companies mistake.

Review: We purchased a dining room set for over $2,500 about 3 weeks ago. When we purchased our delivery on that day was set for 5/28/16. On 5/26/16 myself and my wife received a text and phone call to confirm. I confirmed by text by responding YES and my wife confirmed by answering the toll free number and pressing "1". I received a call on 5/26 which and a voicemail was left to call back about our order. I was then told that because we didn't confirm they left it off the truck. I've gone back and forth between today and yesterday with several different customer care agents who told me there was nothing they could do and the earliest would be Sunday. Today we spoke with customer care and was told it will be on the truck for tomorrow but couldn't confirm the time. I was advised a manager would reach back out and let us know the time because we are on available Sunday morning since our original for Saturday was messed up by them because they were having phone issues with their confirmation calls. I had to be come irate for them to even offer anything for the difficulty they have out us through. I spoke with [redacted] in customer care after I received a voicemail from her manager stating it was on the truck for tomorrow from 9-1. I still have voicemail on my ogle. and my wife's phone. [redacted] said no the time was 3-7 and there's nothing she can do because time do change. I advised again no I received a voicemail about an hr ago from a manager stating it would be 9-1. She wouldn't do anything it help so I ask for a manager. The manager got on the phone, I did not know at the time of the phone call but it as the same manager that left the voicemail. When I told her about the voicemail she acted like she didn't know what I was taking about. I told her the call came from ###-###-#### and she never even mentioned it was her and kept saying it was for 3-7. This whole process has been a nightmare. We paid for a hotel for the weekend and had to cancel due to them changing the time of delivery so much and never once offered to do anything for the inconvenience other than when my dad called in they offered to refund the shipping charge. We want to be compensated for the major inconvenience that as caused to our whole weekend and the horrible customer service when having to deal with this issue!!Desired Settlement: My outcome that I wanted which was to receive our furniture on the date it was originally scheduled for isn't possible. Our entire weekend and all the money we spent on our accommodations was lost due to having to be available sometime today. I want to be compensated for all the issues we went through to get something that we not only paid for, scheduled delivery for, and even confirmed through their text & phone system but still didn't receive it when they said.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing the customer's purchase history, I do not show the customer was charged a delivery fee. Per our terms and conditions it does state that delivery dates may change to product delays. At this time I would like to offer an $50.00 gift card to the Ashley Homestore. Regards, Ashley Furniture Industries, Inc. Corporate Office LB

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

After I purchased furniture at the store, I was able to pick a day for delivery, but unable to pick a time frame. The day I chose was Thursday, 3/4. On Tuesday (2 days before), I received an email advising a time frame of 1:45-5:45 pm. I agreed to that time, but called customer service and asked for a note to be place that the delivery towards the later part of the time frame. I received a call today (the day before) advising the time frame had been changed to 10:30 am-12:30 pm. This time does not work, so I had to call again and then get the day and time framed changed to Friday from 2:45-5 pm. On Thursday morning, I received a called advising that the time had changed again to 1:45-5pm; I agreed. Thursday evening, I received yet another call changing my time to 12:-5pm. At this point I wanted a manager. She explained to me that there were only 2 changes not 3 and that I must have heard wrong. I then asked is there no way to get my time changed back to the original Friday time and I was told no because the drivers route had changed. WHAT DOES THAT HAVE TO DO WITH ME??? The scheduling process for deliveries is not beneficial to the customer. Majority of people work first shift jobs. With the lack of sufficient notice, how do you expect customers to be able to make proper arrangements? I can't speak for sure about all jobs, but I can stay that the majority need more than a days notice to take off or leave early for the sake of furniture delivery. It would be more beneficial for your company to allow customers to pick a day and time frame for their deliveries when they make their purchases especially when the delivery charge is $119.99. I work in customer service and have for a while now. With that I know that it is in the best interest of the company to work in a way that not only suits the company, but better suits the customer. Other furniture companies do not work this way in regards to delivery. They have a system that is more convenient for the customer as they are who keep the company in business. In the end, I cancelled my entire order and I'm now looking elsewhere for furniture. The only reason I'm giving 2 stars is because the store associate Kathy was so nice and helpful. If you don't work or have the ability to stay at home all day to wait for furniture, then place is for you. Otherwise, I wouldn't deal with them.

Review: Purchased furniture with the understanding it was being picked up at Brandon fl warehouse and taken to new home in Georgia. We purchased extended warranty also. Assured that no matter where we were as long as there was an Ashley nearby we were assured service. Suggested we pick up furniture in Macon and we were told Brandon fl only. We picked up boxed furniture that the company placed on our trailer for us to take to our home. Upon opening boxes items were damaged. Contacted the store and a man came to evaluate damages which he said he could repair when parts arrived. Next we get a letter sating they will not repair but we can buy the parts and repair ourselves. Brand new furniture, thousands of dollars, not even used and cannot get warranty repairs when there is an Ashley's in Macon, ga which is approx 40 miles away.Desired Settlement: Repair or replace brand new furniture that we were assured would/could be done.

Business

Response:

Good Afternoon:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.

Upon review of Mrs. [redacted]’s complaint, we found that she did sign the Ashley Furniture Homestore Packing List when she picked up her items at the warehouse location. She did make a note on the pickup receipt regarding some damage, however Mrs [redacted] did take the furniture with her. The customer has now moved from Florida to Georgia which voids the warranty on items per our Terms and Conditions.

Our Consumer Affairs department has determined that since the customer did move out of the area she will need to purchase the parts and hire a technician to install.

Regards,

Ashley Furniture Industries, Inc.

Corporate Office

LB

Consumer

Response:

We have had repeated issues with this store specifically. I do not know if it is representative of this company or not, but I believe the problems come from higher than the sales associates. Originally, my fiancee bought a couch from Ashley that she was flat out lied to about. She was told the each piece of the sectional was finished (could stand alone) which it was not. She was also lied to about the protection plan. We have truly terrible experiences with almost all staff in this location. Needless to say, we received the couch, no finished pieces. Luckily, their resolution manager was amazing and assisted us. He is the saving grace in this store and they are so lucky to have him. He is respectful, and unlike any other employee we have encountered. They could not finish the pieces on the couch and we had to accept it as it was, but we received a credit. When we went back to use our credit we bought accessories. Upon arriving to pick them up, the items we had purchased had been redistributed throughout the stores. They were hanging on the walls. We had to spend an hour searching for our items. After bringing the items home, we went to remove the price stickers from the items. Several items had the price sticker on the face of the item. The removal of the sticker damaged the face of one of the items we bought. We called the store to get the issue resolved, and they said there was nothing they can do. Their reckless placement of price tags ruined our item and they, as of now, will not work with us. We are waiting on contact from the resolution manager and if this matter is not resolved we will be filing a complaint with the Revdex.com.

Review: Purchased a mattress about 2 years ago has a dip in it and when I tried to resolve the issue in the store and over the phone they say that there is nothing they can do about it even thought the mattress is suppose to be firm and new it feels like its used.Desired Settlement: exchange or replacement

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. We have contacted the customer regarding her mattress claim, and she is scheduled to have a technician inspect her mattress on April 20th. Once the technician has completed his report, we will notify the customer of the outcome. Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Review: Hi thank you!

It's the following :

1. [redacted]

2.

3. Open today 10:00 am - 9:00 pm

Phone number : 1[redacted]

Thank you again!

Sent from my T-Mobile 4G LTE Device

Company refused to honor warranty on living room set and table that is falling apart after only 6 months. Warranty last 1 yr.

Contacted store in Huntington Beach where purchased, after explaining they reused to service us because they stated we moved even though we didn't. They refuse to honor the warranty let alone see the furniture. Our kitchen table is bubbling up on top, and our dining room table has sides peeling off. Couch is very poor quality and the cushions are flattened. They offered 350 gift card and cushions replaced but nothing else. We refuse gift cards not even close of cost of all items! Paid by credit card all at once.Desired Settlement: We want the furniture replaced. 6 months old should not be falling apart. Need to honor our warranty.

Business

Response:

Date: 6/26/15

Review: Hello [redacted],

Ashley Furniture Home Store

26520 Carl Boyer Dr.

Santa Clarita, Ca. 91350

tel# ###-###-####

Thanks,

On March 22,2015, I ordered more than $9000 worth of furniture sets. Delivery dates were set and clerk [redacted] promised will be delivered as written on sale document. Three days after I received 6 calls telling me that multiple items are back ordered and will not be delivered. I agreed. First delivery they went to Burbank to deliver on wrong address and refused to go to Santa Clarita. They agreed to delivered when I was cancelling orders. On arrival 3 items were missing and one wrong item. On April 21st their warehouse manager [redacted] called and confirmed sofa/loveseat and full bed set will be delivered next day. 15 minutes before arrival truck employees called to let us know they're coming but then said they dont have the sofa/love seat, foot board, head board because they are back ordered but have the lampshades and other sofa(2nd set). This is after items were confirmed less than 24 hours ago as part of the delivery and back ordered 15 minutes before delivery time??? On May 3rd store branch called and confirmed full bed head and foot boards will be delivered May 4th and ask if I want delivery change to May 10th together with love seat, sofa, foot/head boards, TV/fireplace and bedroom mirror and throw pillows? I agreed for all remaining items delivered one time. Today branch store called sofa is back ordered till June 15th!!! This is greed at its finest form cancelling promised delivery after another after signing of sale papers.They even claim mirror was not included though we paid for a complete set. Clerk [redacted] even added a 2nd side table to the 2nd queen bedroom set while we were buying and now they refused to honor it.They delivered 1 or 2 items of a set to prevent cancelling. Everytime we call and look for [redacted] she is always off.Items confirmed by warehouse were suddenly cancelled by store branch and vice versa. Worst customer service!! They even gave me the wrong phone number to their corporate office!! They never did anything to correct their mistake but continue their greed.

Product_Or_Service: 3beds/2living room sets; dining table, tv stand

Order_Number: multiple #

Account_Number: multipleDesired Settlement: DesiredSettlementID: Other (requires explanation)

They should honor their promised to deliver on time and whatever other items added and agreed upon during sale time and not to change clerk notes. They must not promise and claim their computer is not updated with warehouse because they become deliberately lying when their warehouse is saying the same thing about their computer as their alibi.How could be some items become suddenly back ordered when items were already confirmed for delivery??

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We

appreciate that you have notified us regarding [redacted]’s situation. We

take these matters seriously and want to ensure the proper steps are followed

so a resolution can be reached in a timely manner.

While

we understand Mr. [redacted]’s frustration, we are working dilgently on getting the

remaining items delivered to him as soon as possible. We do advise our customers at the time of the

sale that product delays can occur and could result in a back order status. We also disclose this information on our

terms and conditions which he was provided during his sale. We have notified Mr. [redacted] of the back order

on his items and will continue to notify him of any changes as they occur.

Regards,

Ashley

Furniture Industries, Inc.

Corporate

Office

AB

Consumer

Response:

Review: I purchased furniture from Ashely furniture, it is less than a year old and it is falling apart, is cheaply made, and I am very unhappy with the product. I have called numerous times and nobody has returned my calls, have sent a handful of emails and got responses saying someone will contact me and nobody has.Desired Settlement: I would like to exchange this set for something new or get my money back.

Business

Response:

Review: My husband and I purchased the beauty Rest mattress from Ashley Furniture back in 2012. I called the store Ashley Furniture, where I bought it from to get warranty service because the mattress is sagging on the middle really bad, and for that reason we are not able to rest or sleep. The salesman in the store who help us was very clear; When he said if anything happens to where you are not satisfied with this product, Ashley furniture was going to be more than happy to replace them. We were promise that we were buying a product meaning the mattress with 10 year warranty. The company send over a technician to check our mattress, this happend around august of 2013; but Ashley Furniture did not replace our defected mattress with good ones. I called again and schedule a second appointment for December 15, 2014. I never got a cancel called and no one showed up.Desired Settlement: I sure hope Ashley Furniture will honor the warranty and replace my defective mattress with good ones. , I would hate to start this year with this problem.

Business

Response:

Review: I purchased a living room set, sofa, love seat, recliner and coffee table four years ago.Also purchased the 5 Year Warranty.

Now I had problems with the recliner peeling and cracking and the love seats arm is broken. After jumping through many hoops with the warranty company and Ashley furniture. I paid an extra $100 to get to keep the damaged love seat and use it in another room in the house. Then after all of this, they magically discover that my furniture is discontinued and no longer available.

Ashley wants me to take a store credit, buy newer more expensive furniture and have to repay for delivery. My other option was to get my $100 back and get a refund on the purchase price of the warranty.

However, now I can not get the warranty rep back on the phone after 2 days of calling.Desired Settlement: Price adjustment for defective pieces and price adjustment that I was told that pieces were leather when they are not.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.

Review: Let’s start from the beginning. We were told that when we received the recliners we ordered, we were allowed to sit in them and make a judgment on if they were OK, or send them back for a refund. When the delivery people came, (April 8th, 2014), they were very rude to my wife. They wanted to open the boxes outside by there truck which I was not agreeable because it was raining. When they brought the first box up and opened it on the balcony, they brought in into the house, and when my wife asked to sit on it, they complained about it. My wife sat on it and found it uncomfortable and told them to take it back, but they bulked about it and said it was that way because it was brand new. The second recliner they brought in and put it in the room and quickly left for the billing information of delivery. We never had a chance to sit in the other chair by the time he came back for the delivery signature. Ashley didn’t keep their part of the deal because we were not given the chance to try the recliners or return them as per their contract! We were so disappointed with the delivery; we called Ashley Customer Care and talked to [redacted] about the issue. They said that they would send us a gift card of $100.00 for our poor experience. The very next day, (1 day after delivery), we called about how terrible the recliners were because they actually hurt your body to sit in them. I am 70 years old and diabetic and after sitting in the chair approximately 30 minutes, my leg goes numb and I have to get up and walk around to get my feeling back. This is really a health issue for me, to suffer because of a defective recliner. My wife also has terrible back aches, leg aches and neck aches from the recliners, and also my wife hurts her hand from trying to move the side lever to close. We have tried both recliners to see if there was a difference but they are both the same. When we called the customer care again because they never called back like they promised, now they claim that we have to call the store where the purchase was made. We tried calling Ashley Furniture where we bought the recliners today, the 3rd day after delivery, and they tell us that the Furniture manager is off today and will return our call tomorrow. (4th day after delivery)! Doesn’t this seem suspicious, waiting past the 3 day contract? It is senseless to be stuck with recliners that we can’t even sit in because they hurt us. Also, I see that they never gave me a copy of this contract that has my signature on the customer order acceptance. Label are still on the recliners because we believed that they would keep their word of refund.Desired Settlement: I want Ashley to come and pick-up these recliners and refund our money.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After working with the retail store, they have agreed to pick up the recliners on 4/15/14 and will issue a refund to the customer once the items are processed back in the warehouse. The customer is aware that the refund will not include the associated delivery fee.

Review: I took delivery of a sectional sofa arrangement on Sunday 1/19/14. I signed for delivery as everything "appeared" to be in good condition. After the delivery personnel left my home, I took a seat on the chaise lounge piece of the arrangement pushed the power button to recline the lounger and it was broken. The back of the recliner tilts to the right and is defective. I called the store on Sunday and spoke to my salesman [redacted]. He told me that three hours after the delivery of my furniture - my furniture was now "used" furniture and there was nothing they could do for me except send someone out to make a repair ON MY BRAND NEW FURNITURE. Due to the fact that I did not get any satisfaction from my salesman Sunday afternoon - I drove to the store on Monday and spoke to the manager - He also informed me that my 12 hour old furniture brought into my home broken would not be replaced, but repaired "if possible" - if not repairable - the piece will be replaced.Desired Settlement: I want the poor quality chaise lounge they delivered replaced with a left arm facing zero wall power recliner in the place of the faulty chaise lounge. I feel Ashley Furniture should replace the defective piece with a brand new piece instead of trying to repair a defective power piece of furniture. Obviously the quality or the size of the piece makes the quality poor and I want to replace this poor quality piece with a piece I believe will hold up better. I suggested this resolution to both the store manager as well as my salesman to no avail. Customer service has contacted me and they tell me it will be another 10 days before they can get anyone to my home to even look at the defective furniture. Meanwhile - my "used" furniture is aging with no resolution as the days pass and Ashley Furniture continues to drag its feet.

Business

Response:

Upon receiving this case, I have spoken directly with the customer. We have agreed to the customer's desired resolution and he will be taking delivery of the new item on 2/5/14.

Sincerely,

Ashley Furniture Corporate Office

Review: I recently purchased a coach from this company, but there was many things that they left out in their sale to me. First they failed to mention that they do not have an actual return policy. They then state in their contract that they have the right to refuse any refund, but the issue is that they ask you to sign documents, then don't give you the chance to read them, but continue to push forward towards the sale. When I proceeded to call them ask to return my product, then told me that once it's in my home, they don't accept refunds. They do not seem to care about their customers and only want money. They additionally state that you are suppose to check the product before leaving the warehouse, but fail to mention that you are going to have to try and get through several layers of plastic and padding that protect the product during transport. When I raised this concern, I was met with a cold response that is best summarized by them saying it's not their problem.Desired Settlement: I want to return the product that I purchased for a full refund.

Business

Response:

Review: I purchased a mattress from Ashley's furniture almost 3 years ago in February. It came with a 10 uear warranty as long as you bought the 100 dollar mattress protector from them in which I did. The mattress inspector came out to my house and had my claim denied because I was in the process of moving. I am very dissatisfied with there lousy customer service and will never purchase anything from them again. I just moved into a new house and wanted to go there and buy new furniture after this I will take my business else where.Desired Settlement: Replace the bed as it is under warranty and the expensive mattress protector that they made me buy from them has always been on the bed.

Business

Response:

Thank you for contacting Ashley Furniture Industries, In. We appreciate that you have notified us regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After careful review I do see we had a tech come out to the home to inspect the items but due to stain on mattress that does void the warranty. Also mattress was not set up so tech could truly inspect the item. [redacted] only paid $79.99 for mattress protector and $373.86 for the mattress. I am working with store to see what they can do to assist [redacted]. Regards,Ashley Furniture Industries, Inc.Corporate Office LB

Consumer

Response:

Review: I walked in the Ashley Store in Lithonia, Georgia on a Sunday. I was excited to make my first bed purchase ever.

I told the saleslady I needed a platform bed for my guest room. We found it, I paid with a check and I was excited. It was delivered on Tuesday. The 2 delivery people rushed in and brought in the bed.

One returned to the truck and ONE attempted to put the bed together. It fell over and broke ( not impressed with the quality and I missed a couple of hours from work). I was told it would be delivered Thursday in the evening. I receive 5 calls with different people calling me to discuss delivery and delivery times.

NOT one of them had an evening delivery for Thursday and promised to call me back. Not one of the 5 did. They did call me at 8:15am on Thurs. to let me know they would be there in 10 minutes.

30 minutes later, they come with the wrong bed and I am again missing hours from work. At this point I want my money back and I call the store. The store "Manager" encourages me to come in so we "make it right". I come in to find out that the original bed I purchased was not even a platform bed.

And then I was given 3 choices. 1) Take the bed I bought. 2) Pay more for the one I want 3) or get my money back in 7-10 days after they pick up the rest of the bed. Oh yea the "manager" had left for the day after she told me she would be there until 6pm.

So now I am waiting for a refund. I had to cancel my house guest. By the way I am still waiting on the return call from someone concerning my refund. She promised she would call me back.

I feel wounded and hurt that this how you treat your customers.

The statement that I heard repeatedly really hurt, " You refused the bed because it was damaged." Sad

This is a consumer complaint as well.

4/10/16Desired Settlement: DesiredSettlementID: Refund

I would like my the entire payment refunded. I was told it would take 7-10 days. The Associate Manager called me yesterday and said that it was not processed. I was told it was processed on 4/18/16.

Business

Response:

Date: 5/16/16

Revdex.com Complaint Department

Complaint ID: [redacted]

Thank you for contacting Ashley Furniture Industries in regards to your complaint. We take these matters very seriously and regret to hear of your dissatisfaction.

Upon review of the customer’s complaint, Ashley Furniture’s Corporate Office received the refund request on 5/12/16. Refunds are processed by our finance department on Mondays and Wednesdays and checks are issued on Tuesdays and Thursdays. This customer’s check will be issued tomorrow and mailed out to the customer on Wednesday 5/18/16. We do apologize for the delay but this will be taken care of this week.

Please let me know if you have any questions or concerns.

(Reference Kingswere SR# 91191)

Regards,

Ashley Furniture Industries, Inc.

SL

Consumer

Response:

I bought a mattress set from Ashley I didn't have it in a week. We did not sleep on it for two day. I think the [redacted] that brought my mattress set in might have damage my mattress when the broke my ceiling fan. I have a sink in the mattress but they tell me it doesn't sink enough for them to replace it. I don't understand why if I haven't had the mattress set even a week, that will not replace it. They tell me that they cannot replace my mattress. I was not told when I brought the set anything about sink or any other thing. I had surgery and the bed very uncomfortable. I talk to the manager [redacted] told me ** would call me back, I even invited [redacted] to come and look at the mattress but I never heard from [redacted] again. I guess what I'm mostly upset about is that I am paying over $1000 for the mattress set that I cannot even sleep comfortable on. At this point I would not recommend this store to anyone because of the service that I received. I have not only called them but I have call Sealy. I call Sealy also they told me to call them back because I hadn't had the mattress no time. I will be writing them to. Oh I forgot to tell you that customer service said, I could call back in 30 days and they would send someone to measure the mattress again.

Review: When I purchase my furniture with [redacted] furniture. I was given the impression that I was going to get the best quality of furniture and the protection insurance was the best. My coffee tables legs was crack and whats disturbing is the fact that I added the protection plan on the contract. My furniture is paid off in full and I am upset that [redacted] ignored my situation in exchanging my coffee tables. A manager was suppose to contact me regarding the matter and haven't done so for over a month . A tech came to take pictures of my table two months ago, and going on three months and no one has called me for the replacement me. I have made numerous attempt to call the [redacted] Technician and a lady by the name [redacted] was suppose to reach out to replace my tables. I have been ignored and I have called numerous times. I want some of my money back and I want new tables. I feel like I was rob and was not given what was promise to me in the protection plan. It was false advertisement. when I purchase my furniture it was 5/28/15 the protection plan insurance for my furniture is with Guardsman was on the same day. My service agreement number 72462. I want my money back. I have called ###-###-#### numerous time and all they tell me we will get back with you. I'm getting tired of all the lies. I want all 3 new tables and some of my money back. This matter is going into another month. I have spent $12, 000.00 with this company and I don't deserve this at all. I even called ###-###-#### and they tell me the same thing. If I don't get some of my money back I am taking them to court.Desired Settlement: What I would like to see happen is to give me another set of new tables and I want some of my money back. I have been without a descent coffee tables for almost three months, that is very terrible.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review, we have reached out to the retail store, and they have made contacted with the Ms. [redacted]. The customer has agreed to have her tables exchanged. The new delivery is scheduled for March 24th. Regards, Ashley Furniture Industries, Inc. Corporate Office SK