Ashley Furniture Homestore

Review: I bought a king-size mattress at ashely furniture.

After one week of sleeping on this mattress

it is killing my back and neck.

I am sure that there is a problem with the mattress.Desired Settlement: Exchange the mattress for the consumer.We did not ask for any money back we are only asking for them better mattress that we can use.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review, we have reached out to the management at the retail location, and they have contacted the customer. Mr. [redacted] was given an in store credit, and has reselected a new mattress. He is currently scheduled for delivery on April 1st. We invite Mr. [redacted] to visit our retail store if he would have any questions. Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Review: I bought a sofa , love seat, and recliner rocker three years ago. Two years ago the back to my rocker broke. They had an guy come out and he fixed it but did not address the peeling of my furniture because it wasn't covered by the warranty. Now that I see other people furniture with durablend has been peeling as well I decided to write this complaint. I always thought it was messed up that my furniture was peeling after not long having it and the warranty company telling me they don't cover peeling but all this other stuff. I would think it would have covered it. I still have two years warranty left on some furniture that been started to fall apart and the warranty company just gave me an it's not covered. The furniture looks horrible. Everyday peeling some more. Furniture is suppose to last.Desired Settlement: I would like for the warranty company to fix the faulty durablend or credit me some new furniture.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customer's situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Please send photos of the damages you are reporting to either text phone # ###-###-#### or email address [redacted] Please put Attn. [redacted] and SR744097 in the subject line. We also will need the serial number for each piece that has damages.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Review: We bought over $4,000 worth of furniture for our second home. We spent over $1200 to fly there to meet the furniture delivery company we hired. The furniture arrived damaged and defective. For 3 months, I have been on the phone with Ashley store in [redacted] talking with [redacted] and [redacted] as well as the "CUSTOMER SERVICE" center trying to get them to exchange the furniture and they refuse to help. I have wasted 3 months, been lied to, been told technicians would come out and fix it - they only deliver 1 day a month to my area and they refuse to provide any customer service to make a special trip to exchange their damaged furniture.Desired Settlement: I would like them to refund my money for the damaged furniture.

Business

Response:

Date: 12/17/15Revdex.comComplaint DepartmentComplaint ID: [redacted]Thank you for contacting Ashley Furniture Industries, Inc. in regards to your situation. We do apologize to hear of your dissatisfaction. Upon review of the customers claim we do see the customer has reached out to customer service who has entered an exchange for the customer’s damaged sofa. Unfortunately the customer lives quite a ways away from our area warehouse and we are only able to deliver to the customer’s area once a month. The customer was aware of our delivery zones and delivery dates when they purchased their furniture. At this point Ashley Furniture is willing to keep the exchange in our systems and deliver to the customer when they would be at their home in GA again. Our next available delivery date in that area would be 1/8/16 and we are able to deliver there the 2nd Friday of every month. We ask that the customer please reach out to either the store or customer service to get their exchanged scheduled.Please feel free to contact me with any questions or concerns.(Reference [redacted] SR#[redacted])Regards,Ashley Furniture Industries, Inc.

Business

Response:

Date: 12/22/15

Revdex.com

Complaint Department

Complaint ID: [redacted]

Thank you for your response to Ashley Furniture Industries, Inc. in regards to your situation. After working with our warehouse and delivery team we were able to get the customer on for an out of zone delivery for next Monday 12/28/15. This will be during the time frame that the customer will be at the location.

Please feel free to contact me with any questions or concerns.

(Reference [redacted] SR#[redacted])

Regards,

Ashley Furniture Industries, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase a 14-pieces of furniture from Ashley store. I received the sectional sofa on June 24, 2014. The middle of the sectional(wedge) pillow was sinking down and the back of the wedge was gapping open. I immediately contact Ashley furniture. Ashley sent a technician out on June 30, 2014 to look at the furniture. The technician said, connectors would send out to be put on the back of the furniture, the floor is unleveled, and the company will contact me.I received a voicemail on July 2 from [redacted]/Ashley that the connectors would be sent out but Ashley will not send a technician out to install them. I contact Ashley furniture customer service department on July 4, spoke to [redacted]. I told her that additional connectors did not come on the furniture and I understand that my floor is unleveled but the back of the furniture should not be gapping and why should I disfigure the furniture. At the Ashley store the sample furniture did not have a gap. I told her I want to have this furniture returned and I can find another set at the store. [redacted] stated the furniture will not be returned and I could send her a text picture/ message of the furniture being moved to another part of the room, so she could see if the gap was still showing on the picture.

Product_Or_Service: LAF Recining Loveseat

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like the furniture to be returned to Ashley and I choose another 14 piece set. I do not want to alter the sectional and be stuck with a piece that I feel is not properly put together. I can choose another sofa set at their store. The bottom of the wedge piece has connectors attached but the upper piece does not. I should have to find a technician to install connectors that I did not ask for or needed.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We

appreciate that you have notified us regarding Ms. [redacted]’s situation. We take these matters

seriously and want to ensure the proper steps are followed so a resolution can

be reached in a timely manner.

Upon review of this claim we have found that the customer

was given a reselection credit on 7/10/14. She has since picked out new

product. The delivery and pick up is scheduled to take place on 7/18/14.

Sincerely,

Ashley Furniture Corporate Office

Review: I purchased furniture from Ashley Furniture in [redacted] on 6/14/2013. They Sold me a Protection Plan for in home cleaning and the salesman [redacted] told me that should furniture have any problems, since it was made by Ashley there are no problems to clean or fix with this warranty. Well when I contacted Gardsman, back in April they requested pictures, specific details about stains, etc. then I sent them everything requested, including service agreement #[redacted]. Then they said they needed specific info from the store and it was given to them around the 10th of May , claim was made #[redacted] and nothing has been done. I contacted the store they too were no help. The ottoman cocktail table broke it caved in when it was sat on since then. I feel that I have not gotten the service promised to me. Ashley furniture doesn't stand up for their guarantee nor does the protection plan I paid 169.99 for worth the paper it is written on.Desired Settlement: I feel that the furniture is not worth the money I paid for it $2290.69 including the protection plan. The salesman stated that Ashley backs up their furniture well I want my money back! I have never I such a horrible experience in my life! They can have there furniture back and credit me.

Business

Response:

Review: We purchased a leather sofa set (Boulevard sofa, love seat, chair and ottoman) from Ashley Furniture under the impression it was genuine leather. After the purchase, the sofa started peeling at the seat leading to the entire sofa set peeling. It leaves huge chunks of plastic-like film all over our sofas and carpet, without even being used, leaving us the most unattractive sofas we never expected out of a product we paid so much money for. We have contacted the Ashley Furniture we purchased the sofa set from several times, but they keep claiming they are not responsible for the defect and it is not covered under warranty. They kept on claiming the defect is not their fault, but it is very obvious this defect is not a problem new to Ashley furniture, as similar complaints have been filed against Ashley Furniture over the past several years.Desired Settlement: We would like Ashley Furniture to refund us IN FULL for our defective sofa set (Boulevard sofa, loveseat, chair and ottoman) in the amount we paid for it.

Business

Response:

Review: I purchased an Ivory colored sofa and loveseat made of a DuraBlend - blended leather in 2010. Around 2011-12 I stated noticing the leather flaking off in various areas [seating, rear cushion, arms, etc] After a few years of use, it's completely flaking off and causing the furniture to be unusable. This furniture was not used very often and I don't have or never had pets. I purchased an entire living room at the same time as the sofa and loveseat. The Ashley item number is 9460235 Loveseat , 9460238 Sofa. I am not sure if this DuraBlended leather can harm me or any of my guests, but I am hoping not.Desired Settlement: I would like to receive store credit for my original purchase. Extended price for each item: loveseat: $279, Sofa $299 = 578.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We

appreciate that you have notified us regarding this Customer’s situation. We

take these matters seriously and want to ensure the proper steps are followed

so a resolution can be reached in a timely manner.

We have asked the customer to provide photos of the issues they are having. We asked that the photos be sent by email using the following email address - [redacted] or by text ###-###-####. The customer may also contact us @ ###-###-####.

Sincerely,

Ashley Furniture Homestore – Corporate Office

Review: I purchased 3 storage beds about 3weeks ago. One full and two twins. The full bed was delivered last week and they failed to completely secure the drawer track and did not have the low profile support foundation for the bed. Several conversations with the staff and each time confirmed the contents of that delivery. I informed them of the situation and was told it be another week for the delivery and at that time they will secure the drawer tracks. Several calls in between that time were placed and each time confirmed the contents and the instruction for that delivery (about 7 calls). Today they delivered the wrong support foundation for the bed, it didn't fit. It was too wide and hung over the side about 2 1/2 inches and the delivery team said they couldn't fix the issue with drawers as it wasn't on their work order. So again I called the store and talk to [redacted]. She asked to speak to the delivery guy who refused to take the call, as he was busy waiting for another call. He did agree to take the call after he heard me relay the same message to [redacted]. The drawers tracks are still not fixed. [redacted] confirmed that the track issue was on their work order and instructed him to fix it. The delivery guy stated didn't have tools. I spent 4k at this store and expect what they have promised. Update: I was told the box spring is correct and there is nothing they can do. It was normal for the mattress to hang over a couple of inches. The sale rep lied and told me that what I would be getting is a low profile support and this clearly isn't.Desired Settlement: I want the rest of my furniture and a credit to my account of 200.00 which is the price I had to pay Sleep Train for the correct support for this type of mattress. I can provide supporting documentation for this purchase

Business

Response:

Revdex.com

Complaint Department

Complaint ID: [redacted]

Thank you for contacting Ashley Furniture Industries Inc. in regards to your complaint. After reviewing the customers situation the store credit the customers account on 6/20/14 for the cost of the box spring. The customer was happy with what the store had offered and should see the adjustment in her next months billing cycle.

If you have any questions or concerns in regards to this complaint please feel free to contact me.

(Reference [redacted])

Thank You

Ashely Furniture

Corporate Office

Review: I ordered a rug from Ashley furniture in mokena along with about 3000 worth of other furniture. First off nobody told me that everything is basically non returnable. I didnt like a piece of furniture I ordered once I got it at my house. in order to send it back they basically made me purchase an entertainment center that was more expensive. It took them 5 days to call me back on that after I called each day. After that the rug from my order was on back order. it was supposed to be delivered on march 6th. It is now march 25th and I have been patient and called more than 10 times to try and get an answer. Other than them basically telling me they dont know where the rugs are or that it will be delivered next week(i think they just told me that so I would stop calling) my call has only been returned twice. Nobody has offered a date of arrival, nobody has offered to discount the price since I have been waiting for a month and on top of all that I got stuck buying a 560 dollar entertainment center so that they would accept me wanting to return a 280 dollar table when I was never informed that all sales are basically final.Desired Settlement: DesiredSettlementID: Other (requires explanation)

As a consumer I would like to know that if I get an unused item and change my mind I have the option to send it back if I call them later the same day. To me at this point with the terrible customer service I have been getting for an entire month they should discount the rug 50% off purchase price and agree to do an even exchange and credit the difference between the entertainment and the orginal returned table.

Business

Response:

Review: My mother placed an order for a medium rug item number [redacted] on 2/27/2014. She was told the item could be picked up from the store on 3/5/2014. The item is still not available. I went in the store for the second time on 3/22/2014 almost a month later and spoke with the manager [redacted] and expressed my concern. We have not heard from Ms. [redacted] regarding the follow on this complaint nor do we have the rug we ordered. This is unacceptable.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. We have arranged to have the item available at the retail store for the customer to pick up at her convenience.

Sincerely,

Ashley Furniture Homestores - Corporate Office

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I picked up the item on 4/4/2014. Thank you for your assistance with this matter.

Regards,

My 82 year old mother was taken advantage of by Ashley Furniture in Altamonte Springs, Florida delivered on 3/28/16 I am so upset she purchased a couple of side tables that I thought she bought for herself but they were for our house. When they were delivered we received them because she lives alone and does not want any strangers in her house.
Then she told us it was a present and we hate them they are cheap, ugly, and they are not our style at al. It took her two weeks to find the receipt because she looses everything at her age and she finally dropped off this weekend the 4/10/16. I called ashley and they do not accept returns or give store credit. How can they possibly be in business!!!!!!
You take advantage of the elderly and run there credit card for there purchase. Do not explain that there are no returns. It is not printed on the receipt I do not know how this can be possible this has to be elderly fraud. I am going further than this to file my complaint I am going to call in the news station. This woman has dementia and Ashley furniture had no problem taking her money but they will NOT EVEN GIVE HER STORE CREDIT FOR THIS PURCHASE !!!!
ATTENTIONS ALL BUYERS BEWARE OF THIS STORE POLICY NEVER IN MY LIFE HAVE A HEARD A POLICY LIKE THIS ONE.
ITS NOT STOPPING HERE

I have always used Ashley home store for all of my furniture. The quality is great and generally delivered on time. The customer service in the Osceola store is awful. I never received an item from them after calling multiple times over the course of a week they kept taking my information saying they would call me back. I've never received any phone calls back and still never received the item I'm missing. The salesmen are all rude with a few exceptions. I won't be going back again.

Review: I purchased some furniture from this store on 10/20/13, first and foremost the lady who assisted us was horrible, her name was [redacted], she kept us on a time crunch cause she was headed out to lunch, when asked if our bedroom set included the box spring and the two night stands she said yes, I asked her twice what the package included, she confirmed both times, asked her also if there were any other mattresses we could choose from instead of the default they had on display, she said no point blank to my face, she then proceeded to sell us the furniture and told us the furniture would be delivered on Wednesday 10/23/13, when calling there client support line they informed me that the shipment had been actually scheduled for Monday 10/28/13 from 8:00 AM- 12:00 PM, I had to take a day off of work to wait for the delivery, secondly when they arrived and dropped off all the furniture I noticed that the box spring was missing and there was only one night stand, my girlfriend went today to clarify the situation and was told that the package came with one night stand and no box spring even though thoroughly asking the sales person what the package came with, they also told us conveniently that there is a whole section to pick out your mattress, something the sales person purposely left out so she could up sell me a high end mattress. Instead of doing what is right and giving us the furniture that they rip us off with the manager decided to sale it to us at a reduced rate and would not take back the mattress cause he says its due to health issues. This is unacceptable due to the fact that they didn't disclose that we could choose our mattress.Desired Settlement: We would like the extra night table which we were told we would receive, also to take back there memory foam mattress and let us choose one from what they got in stock, like it should of been since the sale, and also to provide us with the box spring that they said would be included with the package.

Business

Response:

Good Afternoon -

Per the [redacted] the customer has received the Bunkie board, night stand and chest at a greatly reduced price to compensate them. The customer has all items in their possession.

Sincerely,

Ashley Furniture Homestore - Corporate Office

Review: After Ashley finally exchanged the box spring a couple days later I was able to sleep on my new mattress with a memory foam topper that I bought. For the first few days I was unable to sleep and even with the memory foam topper the mattress was very firm. I bought a plush mattress and in the showroom floor it was soft and had a good amount of cushion. However, when I slept on it was hard as a board and good not sleep on the mattress. Then I thought maybe its the memory foam, so for the next couple days I tried sleeping on it without the memory foam topper, but it was even firmer without it. I didn't get any sleep on the mattress. It wasn't a plush mattress, but a very firm mattress. I could not sleep on it. Today 1/3/2016 I went to the store to let them know that I think they delivered the wrong mattress, because that was far from plush. The sales associates, customer service rep and sales manager, [redacted], told me that I have to get used to it and it will soften up and that it was the correct mattress. I told him that was not what I tried at the store. I tried to find the same mattress, but they already discontinued the mattress, so I could not compare it. I told him that I bought other mattresses before and yes they are a little firm at the beginning, but they were never that firm, like what I'm experiencing with my mattress. I told him I cannot sleep on it. Since I got it I haven't had a good night sleep without waking up and feeling tired every day. One sales associate told me that it takes 10 weeks to get used to it. I told her I cannot go through 10 weeks without any sleep. It was hard enough for the passed week with no sleep. [redacted] the sales manager concluded that there is nothing that he can do and told me to file a complaint with corporate, so that is why I'm filing this complaint. Trying to resolve this horrible mattress buying experience. Now its over 4 weeks since I bought and had the first delivery with continued problems.Desired Settlement: I would either like a credit for a more plush mattress, like I thought I was buying, so that I could sleep on and exchange or a complete refund and Ashley Furniture could have their mattress back and I'll go somewhere else to buy one, since having so many issues and can't get any sleep.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Ashley Furniture doesn’t have a comfort guarantee for the mattress. The break in period is approximately 30 days for the mattress but each individual is different so the break in period may vary. Per our terms and conditions that Mr. [redacted] signed and acknowledge at the time of sale it clearly states we do not offer returns or refunds on mattresses. Regards, Ashley Furniture Industries, Inc.Corporate officeKC

Consumer

Response:

Review: We purchased a bonded leather reclining sofa, love seat and recliner on 5/12/2012 for $2733.81. We also purchased the 5 year warranty plan. In less than 4 years, the bonded leather is peeling and separating in several places. We took photos and filed a complaint with the store in Wesley Chapel where we made our purchase. We were contacted and told that it was a manufacturer's defect however, they no longer make this product. They offered us an apology and an $1100.00 in store credit.Desired Settlement: We would like a comparable replacement for the furniture that we purchased. We like the look of the bonded leather and power recline on

all 3 pieces.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Looking further into the Mr. [redacted]s information he was offered $1100.00 of instore credit for the items in question. They are waiting for a response back from Mr. [redacted] at this time. Regards, Ashley Furniture Industries, Inc. Corporate Office LB

Consumer

Response:

Review: I needed a cushion replaced on my sectional. The first tech came out to inspect and confirm that it needed to be replaced. He took pictures and submitted report to order the cushion. A few weeks later the cushion arrived I called Ashley to schedule a tech to come out to do the repair. The tech came out the next week. Due to the fact they can't guarantee a time for the tech to come out I took off work. The tech came and when he went to do the repair work he told me that the previous tech ordered the wrong part and that the cushion was the wrong size. He struggled to put my sectional back together. He tugged and pulled so much that I told him not to worry about it and that I would have my husband put it back together. When my husband put it back together he noticed that the cushion was torn away from the frame due to the tech pulling at it. I called customer service about the issue after the tech left. They were confused as to why I was told that I had the wrong part when according to their records it was the correct part. After they did some research they confirmed it was the correct part and was not sure why the tech told me that. They scheduled me another appointment. I asked if I could have a tech come after 4 since that's when I get home from work. I explained that I tool off the last time and the tech failed to do his job and that I can't keep taking off. I was told that they cannot guarantee a timeframe. They put the request in bit of course I was scheduled for a time frame I could not make. I called back and asked to speak with a manager. I was contacted by a team lead ([redacted]). She reordered all of the parts I needed and said she would call me a week later to provide me a status and to schedule a tech. She knew who the first tech that came was and said that he is usually good about working with customers schedules. A week came and no call. I called back in and requested to speak with Michele. She read on the phone but the csr said that she would have her call me. A few minutes later the csr called me back and said she spoke with Michele and Daud that she told her how to put the request in. She scheduled for a tech to come the following fri. When I got the call to confirm my appointment the following week it was for 8-10. I said that I could not do that and called back in to reschedule. I asked to speak to a manager. No one was available but the rep said she would have someone call me. Someone called me shortly thereafter. I believe her name was Valerie. She was the worst to deal with. She answered the phone with an attitude. She cut me off when I tried to explain the issue. She kept over talking me. I finally just scheduled an appointment for a Saturday for the time being and told her that I was going to speak with someone else. I then called my local Ashley store for some assistance. A sales manager called me back she was pleasant and said she would look into it and provide me with an update. It's been a week and I have yet to hear anything. This is the worst customer service I have ever dealt with. I'm very disappointed that none of my request s could be accommodated even though I was the one that was inconvenienced. Not sure what could be done at this point but I wanted the poor customer service to be noted. Maybe some training can be provided. ....Desired Settlement: To have my experience noted and addressed. Hopefully by making them aware it will prevent someone else from having to go through this.

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this customers situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.We have sent parts and customer has received the parts. Technician is scheduled for Saturday, May 14. Regards,Ashley Furniture Homestore - Corporate OfficeLH

Consumer

Response:

Review: My wife and I purchased a living room set from Ashley Furniture in Richfield WI on August 30th 2015. It was delivered on September 5th 2015 late in the afternoon. We inspected it and it's appearance was to our satisfaction. After the delivery crew left my wife sat on the couch and to her it didn't feel like the set she sat on in the showroom. She has back problems and is very sensitive to the angle and firmness of the seat cushions and back cushions. On Sunday we returned to the store and asked the manager for an exchange of the floor model or a refund. The store manager refused and said no way to an exchange of the set on the floor . He offered to have a technician come out and remove material from the back of the couch to make it less firm. This would not address the seat cushions. This was not acceptable to us. She and I don't feel that new furniture should need to be "worked" on. What we received was not a fair representation of what was on the showroom.Desired Settlement: We would like a refund.

Business

Response:

A resolution has been confirmed with this customer. The customer has accepted the following option.“Customer has agreed to take the floor model and we are working with the warehouse to schedule an exchange date.”

Business

Response:

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding this Customer’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.The [redacted] for this store location has been in contact with customer since September 14th. Once a resolution has been determined we will update the Revdex.com. Regards,Ashley Furniture Homestore – Corporate Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have been in contact with a [redacted] at Ashley Furniture. She advised that they agree to let us have the floor model sofa in exchange for the sofa we do not want. She has also agreed to not charge us for delivery on this replacement sofa. It is also understood that if the sofa does not meet our satisfaction at delivery, it will be going back on the truck before the delivery people leave and we will be issued a full refund for all three pieces of furniture. This is all acceptable to us. We do not wish to close out this complaint yet as we have not received the replacement sofa as of this time and they have not set up a time for delivery yet.

Regards,

Review: To whom it may concern,

It has been a month already since I bought a bedroom set for my eight year old daughter and until today, I do not have the complete set.

It is very sad that my daughter asks me everyday whether her bed is ready to use and I have to say no because ashley furniture has failed five times to deliver the items in acceptable conditions.

Attached to this email are a few of the pictures that I have taken of the deplorable conditions in which they have been delivered. The last time that you guys delivered was on January 1, of the current year and up to now, I have not heard a single word from you guys even after I called the retail store in [redacted] from where I bought the furniture. I asked to speak to the manager and was told he was too busy and promised to call me back and never did, it has already been like 2-3 days.

I have talked to tons of people but apparently you guys don't seem to care about getting it straight since the first time. Five deliveries already? This is incredible. I know I am being treated just as simple customer that you don't care about because you guys make tons of money but, please have at least the respect, courtesy and manners to respond and let me know what is going on. I really want this nightmare to be over with and I really want it to go as smooth as possible, my last resource would be The Revdex.com, but I just want my daughter to have a bed to sleep in and this would prolong things.

Thank you,

[redacted] ###-###-####

This email was sent to Ashley customer care very early in the morning of January 5, 2015 with the Subject: [redacted] Sernvice Request #[redacted]Desired Settlement: The footboard to the bed to finally put it together and the dresser are the pieces that are missing. A last delivery of the items and also a refund of both to compensate for the lost days of work that I've taken off to wait for the deliveries in the five times Ashley has attempted to deliver.

Business

Response:

Review: I purchased many items form ashley including a love seat,chase,sofa,dinette set and two marble tables,also a extented warranty.From the moment I have had the sofas the leather has been peeling and turning colors I called and reported these isues,so they sent out a tech who informed me this was from regular wear and tear.Upon further research ashley furniture has had several complaints and post about the same subject on [redacted] and Revdex.com. There are many complaints about the quality off the product online,it took 30 days for my furniture that I paid cash for to start to deteriorate.I ask that ashley negotiate something with a person that has spents thousands of dollars in there storesDesired Settlement: Replace or cash back

Business

Response:

Hello,

Review: We purchased $6000.00 worth of furniture a little over a week ago. Several of the items have shown up damaged. The replacements have also shown up damaged. The delivery personnel also damaged our floors and walls bringing the items to our rooms. the store is refusing to honor the warranty for the defects, the warranty we paid $500.00 for stating the defects do not fall under their warranty guidelines. The items came from their factory damaged or made poorly.Desired Settlement: We are seeking either a substantial discount on the items, with replacements that work OR a total refund and they can come and pick up their items.

Business

Response: