Ashley Furniture Homestore

New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr***’s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Before we can proceed any further with this situation we need to see the condition of the furniture in questionWe ask that the customer please send in pictures of the damages on both the sofa and the table as well as an overall photo of each pieceThe pictures can be sent in of waysThe pictures can be sent via text to ###-###-#### with SR#*** attn: *** in the comment sectionIf this in not an option for the customer they can be e-mailed to *** with SR#*** attn: *** in the subject line, or they can be postal mailed to Ashley Furniture, *** *** *** *** ** ***, Attn: ** in HCCOnce we receive the pictures we will share them with our quality department and go forward from thereSincerely,**Ashley Furniture Corporate Office

Because they are lyingThey did give a store credit, and I was told delivery and haul away is all included with the warrantyHowever there reply is that I am picking up productSo now there taking that delivery and haul away, away from meThis was all included with my warrantyIf they could not fix itI would get new replacement if it was in stockIf it was not I would get store credit and pick up/delivery /haul away all included

Complaint ID *** - this has been processed and Ashley Furniture agreed to a return of all merchandise and a full refundHowever they have not given this information to *** *** that they finance throughI have made calls to *** *** on 3/and today, 3/18, and their records show we still have a balance of $A minimum payment is due in days and *** *** states Ashley Furniture needs to communicate this with themWe don't want to make payment if we are promised full refund as stated in the response from the business...but we also don't want our credit affected due to Ashley Furniture not conveying the correct information to *** ***Can you assist, please? *** Link for response from Ashley Furniture.We want Ashley Furniture to call *** *** and communicate there should be a zero balance oo the account set up with Ashley Furniture and we do not want this to affect our credit ratingWe need this resolved quickly

Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Mr***’s situationWe take
these matters seriously and want to ensure the proper steps are followed so a
resolution can be reached in a timely manner
After
reading the customer’s complaint, we feel Mr*** maybe
confusing the Guardsman Company warranty, a 3rd party protection
plan, with Ashley Furniture’s warrantyGuardsman only covers accidental
damagesBoth warranties are explained in full detail in the paperwork the
customer was given at the time of purchase
Per previous conversations between the customer and Ashley
Furniture, photos were requested of the damageThe photos the customer sent
were inconclusive and only show what could be fadingWe worked with the
Guardsman Company and they sent over their technician’s photosPer their tech
photos we are able to see that cushion casing appears to have started to
crackMr*** has been working with the Ashley Furniture HomeStore Customer
Care teamHe has a technician going to his home todayAt this point we need
to continue with the technician visitWe have asked that this technician do a
full inspection and take pictures of the leatherHe will advise us if the unit
is repairable and if further action is requiredWe will contact the customer
directly as soon as the technician’s report is received and processed
Sincerely,
**
Ashley Furniture Corporate Office

Revdex.com:
I have selected the wrong store how do I updated the store information? My purchase was made at pulaski hwy bear de
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A customer service manager should have resolved the open issues you have with us.Thank you

Date: 1/6/
Revdex.com
Complaint Department
Complaint ID: ***
Thank you for contacting Ashley Furniture in regards to
your complaintI do regret to hear of your dissatisfaction
Upon review of the customer’s complaint I do not
show
that customer care has had any contact with the customer since Decof Please
contact Ashley Furniture’s Customer Care department at ###-###-#### if you are
having warranty issues with your furnitureIn regards to your protection plan
that is through a different company called Guardsman and you would need to
contact them directly to file a claim with your protection plan
Please feel free to contact me with any further questions
or concerns
(Reference Stoneledge ***)
Thank You
Sincerely
Ashley Furniture
Corporate Office
**

We apologize for issues We can't determine if the issues happened after they were picked up We offer delivery through a third party service because we understand it's difficult to deliver We ask that you inspect the items to clarify that no issues were already existing prior to
you accepting the goods If you bring the item back to where you picked it up we would be happy to assist If you would like to have it delivered you would need to cover the charge, the delivery service was not responsible for the damage so free services would not be available Although damage can happen when transporting from the manufacturer to Jacksonville, we see more opportunities for damage when customers attempt to move heavy items on their own without the right equipment or enough help We strongly recommend using the delivery service.Please contact *** or the phone number on your invoice to have a customer service person assist you moving forward

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr
***’s claim we have reached out to the retail store manager, and he has left several messages for the customer to contact the retail storeThe customer has not returned his phone callsWe invite Mr*** to contact his retail store for a resolution at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office SK

Hello, Thank you for your responseWe sincerely apologize for the overall inconvenience this matter has caused youIn the event we offer compensation, please be advised our compensation is not mandatory; however it is a goodwill gesture solely towards the merchandise that was inconvenient. At this time there is no further assistance we can offer, please direct all other questions and/or concerns to Customer Care. Regards,

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Our store manager
at the Palmdale store with the assistance of their CSR Lead believes they resolved her concernThere was some confusion with her invoice and what was communicated with the salesperson. A reconciliation was processed for her and they believe she is now satisfied Once again thank you for alerting us of Ms***’s concerns. We apologize that this was not resolved before it turned into a Better Business Complaint Regards, Ashley Furniture Industries, IncCorporate Office SC Tell us why here

*** *** *** contacted the customer on Tuesday and offered a price adjustment on the dresser to keep it AS-ISThe customer accepted this offerSincerely,**Ashley Furniture Corporate Office

Good Morning,The Director of Sales of Crunch *** has called the member times and she has yet to call backTechnically the member is responsible for the $per her contract, however, we will issue the refundThis will take roughly business days to completeCrunch ***
apologies for any inconveniences this has caused. Thank you

We apologize for the confusion.Our systems show you paid less for the non power side over the power side Traditionally this would have been priced exactly the same.Could you provide a copy of you invoice to the Revdex.com or email a copy to *** and list in the subject: Revdex.com
***?Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***/*** *** For the FOURTH TO FIFTH TIME...a refund was requested. I do not want store credit. I am not going to be in a positon to buy new furniture it's not a benefit to me - but to Ashley as more money is going to have to be paid out to purchase TWO chairs. This is not helping the customer, but benefiting Ashley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***I am rejecting this response because: I don't understand it. Although it is true that I don't know if I ordered a "Cobalt" mattress, I know I was told that I ordered a plush. In fact the salesman asked me whether I sleep on my back or on my side, and when I replied that I sleep on my side, he is the one who explained to me that side-sleepers should have a plush mattress. When I came back to the store, the salesman insisted that although the Cobalt Mattress is listed by the manufacturer as a "firm" mattress, it is really a plush. He went on to confuse me even more by claiming that another mattress that the manufacturer calls a plush is a firm and another one that they call a plush is really an ultraplush. The only thing clear to me is that the mattress that was delivered feels like a firm and the manufacturer calls it a firm mattress and what I thought I purchased, regardless of what you call it, was suppose to be a plush and have about twice as much foam in the pillow top as what was delivered. I am attaching the email chain of my attempts to discuss the issue with the store. Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I still have NOT received my money back!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***