Ashley Furniture Homestore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Ashley Furniture charged My credit card total of $deposit at the time of my purchase which they have to credit it back to my account They have to return my money because I just talked with Synchrony Financial who is Ashley Credit card company who stated that there is a charge of $on my accountI am willing to pay $for the purchase of the desk plus purchase of two lamps which were $each, plus tax for all these items which will be total of $ The difference which is $should be credited to this account immediately.Regards,
*** ***

New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Ms***’s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Upon receiving this complaint we have been working directly with the store to find a resolutionThe store has left Ms*** a message to contact them back to discuss the situationWe invite the customer to call the store at ###-###-#### to discuss the issue and arrive at a resolution.Regards,BAAshley Furniture Corporate Office

I would like to add an issue on to my current complaint against Ashleys Furniture Long Beach, complaint number ***Recently my new mattress and low profile box springs were damaged due to improper set up of the bed purchased and set up by Ashleys furnitureMy mattress set was not purchased from Ashleys furnitureI have proof of recent purchaseI have contacted Ashleys furniture regarding the issue and requested for the bed to be replaced and for them to cover if not all at least partial of the mattress set purchase price ($1000). I am asking for Ashleys furniture to replace the damaged bed and for them to compensate for the damage caused to my mattress set due to their improper set up. Thank you, *** *** ###-###-####

Both the footboard and free delivery came out to around dollars totalThe amount of hours I spent waiting around, a prisoner in my house, unable to leave equaled out to about hoursGiving me dollars off expensive cheaply made particle board items is hardly a resolution seeing as how now I also have to wait more months just to get my nightstands repairedYou are giving me less than minimum wage for my timeThis is highly unexceptable and horrible business practiceI could very easily sue and open a class action for millions depending on the amount of people you scam like this and just from reading the yelp reviews alone it looks like there are tons of people who have had the same issuesYou are percent in breach of contract and you're settlement to me of dollars is ridiculousPlease hold up to be the business you claim you are and offer me a more fair amountThanks.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: I just spoke to a supervisor at synchrony bank, "***." She stated the current balance of $as of today October 28, at 905am is a late feeI would not have had a late fee had all the money been credited by *** furniture back in April*** said she would take out the feeSo if I get confirmation that the balance is zero I will be satisfied and will no longer need the assistance of the Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***
Regards,
*** *** I just spoke to a supervisor "***" at Synchrony Bank, as the balance on the synchrony account is still $as of today, October 28, at 9:05amShe says this is a late feeI wouldnt have had a late fee had *** furniture returned all the money in AprilI will not be paying this. I just spoke to a supervisor "***" at Synchrony Bank, as the balance on the synchrony account is still $as of today, October 28, at 9:05amShe says this is a late feeI wouldnt have had a late fee had *** furniture returned all the money in AprilI will not be paying this

Initial Business Response /* (1000, 6, 2015/07/13) */
Our customer service department had no record of Mr***'s complaint until receiving notice from the Revdex.comAfter speaking with *** they did not have record of him calling in regards to this issue, as wellHowever, after we called the
customer and he sent us pictures of the described damage, we were able to receive credit from Ashley MFG as the damage was deemed to be a manufacturer defectSince then Mr*** has come in and reselected replacement items which are on orderTo my knowledge he is satisfied with the resolution
Initial Consumer Rebuttal /* (2000, 8, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ashley furniture has stood behind what they sell and credited me with the cost of the defective sectionalI am mostly satisfied with this CompanyI just hope that their quality control is "taking notes"

We have contacted our customer to work toward resolution

Dear Revdex.com,While there was no requested settlement attached with this letter, please convey our apologies for the inconvenience caused by the delays and communication issues.The holiday season is a special time of year. We understand that the pressures faced at this time of year, combined with
inconveniences of any type can make a customer feel undervalued. We do care about our customers, and value each customer. We are making every reasonable effort to satisfy as many of our customers as possible. We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery or pickup that can be provided. It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control. We are constantly working to develop and maintain the best customer service standards in our industryOur management is charged with great responsibility and empowerment to help resolve issues as they arise. It is very important to us that our employees provide clear honest communication and set realistic expectationsUnfortunately we are sometimes faced with unpredicted logistical short falls that impact merchandise availability, our delivery/pickup systems, or our communication efforts. We value our customer’s feedback and will thoroughly examine the described events.We can confirm that the purchase was canceled on 12/18/14. It is unfortunate that we were unable to satisfy our customers expectations. We wish our customer a very happy holiday season.Thank you for bringing this matter to our attention.Sincerely,*** *** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr*** purchased in July of He called our service department on May 5th of and reported a problem with the springs on his sofa, we explained to him that he was outside of the manufacturer warranty, but we would be willing to service the sofaWe ordered parts free of charge and let
him know that the parts arrived on June 22nd and that he could bring the sofa to our distribution center and we would replace them for himWe let him know he would be responsible for the labor of $due to the fact that he is two years outside of the manufacturer warranty Mr*** did purchase a five year protection plan through Montage furniture servicesThe protection plan covers accidents, we are unaware if Mr** *** filed a claim through themHowever, we are still more than happy to service his sofa and will even waive the labor charge Sincerely, Michelle C***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving Ms*** complaint,
we have reviewed the claim in our Phoenix service area and found that she is getting service now in our Florida areaPer the service claim some parts were ordered and sent to Ms*** Florida address. It does look like the parts have shipped and were delivered to her local Post Office. The tracking information stops once the package is at the Post Office so we are not sure if they delivered it to Ms*** or if she needs to go pick up the package. Once she does have the parts though she can contact our customer service department at ###-###-#### and refer to service request# to schedule a service technician for installation of those parts if neededRegards, Ashley Furniture Industries, IncCorporate Office KC

Tell us why hereThank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. I
have been in contact with Ms*** and will be requesting the refund of her protection plan. I will also be working with management to see if we could assist with her issue with her RAF Zero Wall Recliner. It is difficult because she is outside her one year manufacturing warranty and items were purchase 9/26/2014. I will advise once I have the final answers with everything. Regards, Ashley Furniture Industries, Inc.Corporate OfficeSC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting
the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: They lied to us, what they showed us in the store and what we payed for is different with what they deliveredIt is just like that you buy leather and they deliver rubberYou can not tell at the first time, but it started deteriorating withing a few weeksYes they came to fix it by completely removing the fake material from the love seat and replaced it with a genuine leather but I bought a set of pieces including a sofa and a laf cornerAm I going to go through the same hustle again for something that supposed to last for at least about years? Plus, I spent gas going back and forth to the store, too much energy arguing with these rude peopleI believe that we should be compensated They need to stop these bad practices to the consumers.
Regards,
*** ***

We are sorry for the confusion on this matter, we will refund the $as requested .***

Thank you for the update on *** ***’ situation. We apologize for the delay in the gift card. We did submit the request for it to be sent out, however there was a glitch when submitted so it did not go thru. We did go ahead and resubmit the request and it went thru this time. The $gift card will be sent in the mail tomorrow 8/18/Regards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the customer’s
account, we have processed an in-store credit for the amount of the two reclinersWe have spoken to Mrs***s, and we provided her with the amount of the creditThe total amount of the credit is $648.00, and we advised that the credit must be used by the expiration date which is 6/30/She advised to the agent that spoke to her, that she would be in today to use her credit Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ltoya W*** - T*** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerOur Retail Location has
reached out and spoken with George regarding the delivery issues. On 1/4/they had contacted George and scheduled delivery of a metal bed frame for 1/7/and gave a discount on the bed due to the delays. Our Retail Location has reached out to George again to follow and make sure all is good and he said everything was taken care of. He asked for a sooner delivery for the dresser so that is scheduled for 1/15/To our knowledge customer has been taken care of and is satisfied with the resolution provided. If there are further issues we invite Ltoya to contact her local retail location for further assistanceRegards, Ashley Furniture Industries, IncCorporate Office KC

We where able to speak with our customer on 7/24/We are working toward resolution

Thank you for the update on Blair ***’s complaint. We again apologize for the inconveniences we have caused her. We did reach out to our warehouse regarding shipment of the missing item. The tracking number provided is *** and per the UPS tracking system the item was delivered on 1/18/left at the front door. We are still willing to send Ms*** the gift card that was offered however we do need her to contact our Customer Service Center for acceptance of the card so that we can verify the mailing address to send it to Please contact Customer Service at 1-800-240-Regards, Ashley Furniture Industries, IncCorporate Office KC