Ashley Furniture Homestore

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Sorry for the confusion.We have the invoice you signed at the corporate office It has posted that your delivery date will be "No Later Than Sep/26/2016" this was written in to mean they did not know what the exact day was going to be and the real date was dependent on manufacturing,
similar to saying within 4-weeks The pieces were actually ready and shipped from North Carolina as soon as the order was processed. It looks like you were given an all in quote for $out the door which included Accidental Protection Plan and Delivery The sales process for this event is similar to what dealerships do when they give a guest an out the door price with tax, tag and title of 20, There is a value to tax, tags, and the title, but they are broken out later I see they wrote "included" on both the protection line and delivery line of the invoice and not "free" We understand this promotion isn't for everyone, this tends to work best for the guest that wants the biggest discount for the most options possible and is after that "out the door" number The changing of the tables would have been an internal exchange we would have made and no additional signatures would have been necessary to process We would have received your signature at delivery if you accepted the new product.If the sectional dye lots were off we could change those, sometimes the hides or how the lighting is can influence issues There should be little twists under the feet that adjust the pieces up or down If they settled off we could always send a furniture technician to assist Customer Service should have reached out and we will resolve however you see fit Again we apologize this promotion or pieces did not work favorably for you

I bought the floor lamp style: XXXXX-XXX dpci: XXXXXXXXX on Febuary and noticed of the glass balls were broken
of the glass balls were brokenI don't want a refund, but is there any way that you guys could send me replacementsI love the lamp it just had damage when I bought it! Please give a call at (XXXXXXXXXX)

To Whom It May Concern: *** *** * *** CUSTOMER ID#*** ***
*** *** ***
***
* This is in regards to the Revdex.com Complaint we received from *** *** Our Guest Services Lead, Joe, spoke with *** *** in regards to his concerns on 5/4/The
guest was originally referred to the *** *** *** when his concerns first started to occur due to the purchase date of his furniture being 05/16/When *** *** got in touch with *** a technician was sent out to assess the problem*** contacted our guest after receiving the report from the craftsman and informed *** *** they would address the nail and broken frame issue but not a loose seam issue that he also had When we contacted *** *** on 5/4/2017, we apologized to the guest for the inconveniences this may have caused him and informed him Ashley HomeStore would order the cushion covers and ship it to his homeOnce *** *** receives the parts he is to give Ashley a call and we would have a craftsman out there to install the cushions covers and address the broken frame and nail sticking out If we can be of any further assistance, please do not hesitate to call. Kindest regards, Corporate Customer Support Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if the sofabed is completely refunded to the Ashley Furniture store credit card via *** *** in the amount of $1,+ tax.Thank you very much!
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the situation,
the retail location will be in contact with the customer to arrange to have the furniture picked up. Once the furniture is received back into the warehouse, a refund will be issued to the customer. We invite the customer to contact the retail location should she have any further questions or concernsRegards, Ashley Furniture Industries, IncCorporate Office AB Tell us why here

The reason for the 53% vinyl is that represents the areas that are non-seating areas (outside back, outside arms, etc.) The seating areas (per label submitted 47% of the outer cover) are 100% top grain leather and this is the industry standard for the majority of leather furniture on the market today.There is still no assistance available and this is will be our final response

Hello Revdex.com, Good afternoon! Hope all is well, spoke with guest today ,and apologized for her inconveniences, listen to guest concern and did advised that she has acknowledged that the damaged caused on her table was done accidentally by her daughter This inquiry was called in today
and we have try our best to assist guest right awayGuest stated when call in claim to the extended warranty plan they were not able to assist her , advised that she need to follow the process and then she will be assisted by the warranty planShe further stated they have too much of procedures to follow to make a claim again I have apologized , and did inform guest that she need to follow the procedures and request from *** which is the extended plan in order to make a claimI have also advised guest to send pictures in so we will forward to the extended warranty and ask that they try to help guest process the claim in a timely manner or as quick as possibleGuest also asking for her extended plan money back which we are not able to honor request but will try to work along with the warranty company to address guest concernResolution , we have e-m the *** extended warranty plan advising to reach out to guest and to assist in processing her r claim in a timely manner, this will depend on guest to cooperate in sending and filling out the requested information and send back in a timely manner as wellThanks as always bring to our attention

I have had the worse experience ever with purchasing furnitureThe initial sale was wonderful Rondell the sales manager was amazing, helpful, attentive, and met all our expectations that we even referred my sisterBut when it came down to the delivery and being given proper information it was a nightmareIt has literally taken me a month and I still do not have all my furnitureWhen it is time to deliver either the furniture came in damage, which I find hard to believe or they were not able to get one of my couches inI had to go and pick up my ottoman myself because I refused to wait a whole week after already waiting for my ottoman to be delivered because the first one was damagedThe managers all lie through the crack of the *** we have been promised gift cards for all the inconvenience which we have received noneI was told that they would refund my delivery which is another damn lie to probably shut me upIts sad because the service in the store is not the problem its the way we have been treated afterWe had three orders one in my name with about $in total, my husband purchased over $in furniture, and my sister as well purchased over $1500, so we have spent a good amount of money and to be treated like this is the worse and what makes it even worse no one has even tried to make things right with usIts just been a bunch of lies to shut me the *** UPI would not recommend my worse enemy to shop with Ashley Furniture

Complaint: ***
I am rejecting this response because:
#We did not sleep on the mattress#He did not say it was not returnableOnly slept on mattresses are not returnable.#We did not sign for the merchandise, since part if the order was not there.#There was no threat given by us, but one was dealt out by *** ***.#When I went to apologize, I also requested all documentation of the sale*** *** was unable to locate proof of purchaseHe promised to email me all the documents once found, but has not done so
Sincerely,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving
***’s complaint, we have reached out to management at the local retail location she purchased from. Management did reach out to *** and they have agreed to pick up the chairs and give her a refund for the chairs. If *** has any questions she can reach out to her retail locationRegards, Ashley Furniture Industries, IncCorporate Office KC

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the merchandise availability.We have gone to great lengths developing the best “just in time” ordering systems possibleThese systems provide our customers with the most accurate merchandise availability predictions for delivery
or pickup that can be provided. It is unfortunate that the manufacture supplies and availability do sometimes change beyond our own control. Our customers purchase was delivered on 2/28/ Some material defects were found. In accordance with the warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition We value our customer’s feedback and will thoroughly examine the described events.Thank you for bringing this matter to our attention. Sincerely,*** ***
*** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have confirmed that my debit card has been credited back the deposit, but I'm still waiting on confirmation from the credit card company showing the $refund has been processedI last called them this past Saturday, 12/03/16, and verified that no credit or refund had been processed
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon working with the retail
location, they have agreed to pick up the tables in question. The customer will be credited once the items are processed into the warehouse. Should the customer have any further questions regarding the transaction, we invite them to contact the retail locationRegards, Ashley Furniture Industries, IncCorporate Office **

Complaint: ***I am rejecting this response because: As the manager mentioned in her response that the sofa set color is fading off, which is untrueThe actual problem is the sofa cover is peeling offPlease find the picture attachedWith the $store credit, I do not think we will get a decent love seat recliner in that price rangeIt is Ashley's fault that they cheated the customer by selling a FAKE leather sofa seatAll I need is a replacement leather sofa piece (love seat recliner) from Ashley.Regards,*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified
us regarding *** * *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Stephanie’s situation, we have found the rest of the items were delivered on 10/20/17. We apologize for any inconvenience we have causedWe invite Stephanie to contact our customer service department at 602-442-if there are further questions or concernsRegards, Ashley Furniture Industries, Inc.Corporate OfficeKC

Complaint: ***
I am rejecting this response because:I told the manager JOHN BROWN that I would not be at home after the of March, due to business and my husband being in hospital and nursing homeI HAVE CALLED CHERYL BUT GOT ANSWERING MACHINE ONLYTHE DELIVER FEES ARE NOT WHT I WAS REFERRING TOEVERYTIME THE DELIVERY MESSED UP, I WAS TOLD I WOULD RECEIVE $FOR THE INCONVENIENCEI HAD TO CHOOSE NEW FURNITURE STYLE BECAUSE TEY COULD NOT GET THE CHAIR I ORDERED DEC I NEED THE CHAIR FOR MY HUSBAND AND TOLD THEM THAT WHEN I PURCHACHASED THE PEICE STE IN DECGOT THE RUN AROUND OVER AND OVERLOVESEATS INSTEAD OF SOFA AND LOVESEAT , MORE RUN AROUNDSSO I PURCHASED THE DIFFERENT MORE EXPENSIVE SET WHICH I BELIEVE THEY SHOULD HAVE SOLD TO ME AT THE SAME PRICE AS THE ORIGINAL PURCHASE AND THEY PROMISED THAT IT WOULD BE DELIVERED MARCH THAT DID NOT HAPPEN AND BROKEN SOFA AND RECLINER DELIVERED AT DIFFERENT TIMES AND ONLY AFTER JOHN BROWN STEPPED IN AND GOT IT ALL TO ME BY MARCH AFTER I SPOKE WITH CREDIT CARD COMPANIES AND THEY TOLD ME TO JUST CANCEL THE ORDERTHEN JOHN BROWN GOT INVOLVEDTHE BIGGEST MESS EVER AND NOTHING BUT SIT AND WAIT FOR DELIVERIES THAT NEVER SHOWED UP AND THEN WHEN THEY DID WRONG OR BROKEN ITEMI FEEL THEY OWE ME THE $DIFFERENCE FOR ALL THE TROUBLE AND INCONVENIENCE AND $FEES FOR INCONVENIENCE THEY NEVER SENT
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
It does not address the issues of missing parts: foot board legs and screws for the slatsplease confirm the missing parts will be provided
Regards,
*** ***

Customer made a purchase of a loveseat and sofa chaise on 3/24/from our Bear De, locationAt the time of purchase the customer was made aware that if she wished to make any changes or cancellations she had 24hours to do so, if it went beyond the 24hours there would be a 40% restock fee on the
productThe customer was also made aware that all orders would take between to weeks for arrival and we would call her once product arrived to our warehouse and we would schedule a pick up
On 3/31/the customer was called and made aware that her product has arrived to the warehouse and she could come Monday- Saturday anytime between 10am to 4pm to pick up her itemsOn 4/5/the customer came to pick up her items from our warehouse, at the time of pick up our warehouse team allows the customer to look over the items to make sure there are no damages to the productAt the time of inspection the customer declined the pieces due to the fact that she did not like the stitchingWe informed her there was nothing wrong with the stitching, she could go to the store where she purchased and see that the stitching is very similar to the one that came in for her, we even had the product in our warehouse showroom and offered the customer to look at those pieces as well to see the stitching is the sameThe customer still declined the pieces and refused to take them with her
There is nothing wrong with the customers product she ordered, there are no damages to the items and the items that came in meet Ashley Furniture Manufacture standardsIf the customer no longer wants the product,then as stated when she first purchased, we will accept this as a cancellation and she will lose 40% of what she paid for the productIf the customer wishes to keep her order, since there is nothing wrong with pieces, then the customer can come pick up her two pieces Monday-Saturday anytime between 10am to 4pm

Thank you for the opportunity to respond to this complaint The customer's wishes have been met The merchandise was pickand the customer received a full refund