Ashley Furniture Homestore

Hello Revdex.com,Good Evening, Spoke with guest yesterday twice and apologized regarding the chest was  not delivered to her and apologized for her inconvenience.Resolution, guest was advised unable to honor the specific time frame or day looking for, but was able to come up with alternative...

solution , will compensate guest to have someone be available to accept her delivery. Guest was ok with resolution .Thanks as always to bring to our attention .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The mattress was deemed defective and I was provided with a store credit. Thanks.
Regards,
 
[redacted]

We apologize for the delay, the credit was processed to the finance company.  You should see the credit on this or the next statement from them.Thank you.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.
 
Upon full review...

of the customer’s recent sale, it was determined that the customer only paid for 4 chairs rather than 8.  The store discussed the sales tags and receipts with the customer.  It was determined that there was miscommunication when it came to our packaging.  The customer seen the 2/CN which only indicates the way we package and ship the product.  It did not mean the customer was purchasing 8 chairs. 
 
Due to the miscommunication, the store has agreed to provide the customer with the 4 additional chairs at no charge.  We feel this is a good faith effort to overcome the misunderstanding with the packaging.
 
Sincerely,
Ashley Furniture Industries
Corporate Office
**

ashleys furniture homestore[redacted] 
[redacted]

To whom it may concern,I have received thus message in regard my complaint. The issue was not been resolved and disputed with the American Express. I am not sure if this can be added or not.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of the...

customer’s claim, we have contacted the store manager and the store will be refunding the delivery fee of $75.00. The customer has a scheduled delivery date for a new sofa on February 6th.  We invite the customer to contact her local retail store with any questions or concerns.

Upon receiving this complaint, we have been working with the store's upper management. They have made multiple attempts to contact the customer, but have not been successful in speaking with her. The store is unsure if the base is still in Illinois or if it was moved to Arizona as well. If the base...

is still in Illinois, the store is willing to give the customer full credit for the base and provide a flat foundation since the customer is not happy with the base itself.  We feel this is a fair resolution. However, if the base is now in Arizona, the customer will need to deal directly with Tempurpedic and let them send a tech to her home to see what can be done. The reason for this is because the customer has moved to a location where we do not service. There are no corporately owned Ashley Furniture HomeStores in the state of Arizona. Sincerely,** Ashley Furniture Corporate Office

New Roman","serif">Thank you for contacting Ashley Furniture Industries, IncWe
appreciate that you have notified us regarding Ms[redacted]'s situationWe take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.Upon review of the tech report and tech photos taken on 9/5/14, we have decided to file in the customer's favor and exchange the tablesWe will contact the customer as soon as the exchange processes through the system to schedule a delivery and pick upWith regards to the customer's concern with Guardsman, their company covers accidental damages stemming from a single incidentThose types of damages need to be called into them within days of the damage occurringThis incident in question would not fall under their plan as it has been happening over timeIf there are any other questions or concerns regarding Guardsman's coverage we invite the customer to review the literature provided at the time of sale or to contact Guardsman directly at ###-###-####Sincerely,**Ashley Furniture Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My mother [redacted] and I have been attempting regular contact with Ashley representatives. While Katie from Ashley left me an email saying she couldn't reach me earlier this week, we both attempted to call her back 6 times in a single day without success, each time leaving voicemails. We finally talked to them on Thursday, which is the day before this response was sent. We have even reached out to Ashley via a different phone number, a different email address and via social media. They begin to respond then they stop.  They continue to push store credit and not a refund as we wish to have. Again, I must ask: why would we wish to buy more furniture from them when we have seen what happens to it? Any pieces we purchase would not match the ones we would be replacing, and who is to say the same problem will not happen to the remaining pieces soon? We are very reluctant to receive store credit and purchase more goods from Ashley. 
Regards,
[redacted]

If a good rate a 0. My experience with this store was a nightmare. I just relocated to the Dallas area per my job. I chose this store because it was closer to my new place. I dealt with store representative Valerie, who was at first very helpful and friendly. I explained to her my expectations for delivery because of my schedule with moving to a new city. She set the expectations that it would take 2 weeks which was understandable due to the holidays. Afterwards she explained that sometimes the shipping comes quicker and "all of my order" should defiantly come before the second week of December. That was completely wrong causing a huge conflict. The only thing that arrived was my bedroom set. Setting an appointment is horrible they don't let you know until a day before the time frame that the truck will arrive. I finally took the stand to contact the store manager and got the assistant manager to complain about my experience. Sadly he wasn't any help, promised to call back, it’s been two days and I haven't heard back from him.

Hello Revdex.com, Hope all is well, guest was called yesterday and spoken to by Joe one of our leads, we have apologized for her inconveniences . Resolution, guest was scheduled for service by our third party service department to address her concern, guest was also told will get a call within 48 to 72...

hours to schedule date and time frame.. Thanks as always to bring to our attention.

Thank you for the updated.Our retail location has indicated that Ms. C[redacted] was given $300.00 in store Gift Cards as well as an exchange of the sofa and loveseat.  We feel that we have made a good faith effort to resolve this issue and now consider this matter resolved.Regards, Ashley Furniture Industries, Inc.Corporate OfficeAB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   We would like to...

apologize to Mr. [redacted] for the delays and experience he recently had with our company.  Upon review of Mr. [redacted] account, it appear the item in question was delivered on 9/24/16 as requested.  We apologize if the delivery was not made in the time frame he requested.  Our routes are geographically routed by address and the time frames are assigned accordingly.  Our retail location has issued a discount of the delivery fee for Mr. [redacted] inconveniences.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: 1/15/
Revdex.com
Complaint Department
Complaint ID: [redacted]
Thank you for responding to Ashley Furniture Industries,
IncWe appreciate that you have notified us regarding the customer's
situationWe take these matters seriously and want to ensure the proper steps
are followed so a resolution can be reached in a timely matter
After receiving your last response Ashley Furniture
continues to stand by our initial response in that we would be willing to enter
a reselection for the entire bedroom set under the understanding if the
customer chooses furniture more expensive than what is in their home they would
be responsible for the difference of the cost of the furnitureI have also
reached out to the store and we have decided that we could also offer to send
out a technician to try to round the corners on the bedroom at no guarantee
that they will be as rounded as you prefer
Please let me know which option if either you would
choose
Sincerely,
Ashley Furniture
Corporate Office
**

Good Evening,
We certainly apologize for any and all frustration we have cause [redacted].  While it is never our intention to deliver furniture that is not 100% showroom quality, mistakes do happen.  When those mistakes happen we work diligently to resolve the issue.  Our...

records indicate [redacted] have a delivery scheduled for 8/29/14 which should resolve all complaints.
Again, we apologize and want [redacted] to know that we value them as our customers.
Sincerely,
Ashley Furniture HomeStore

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a...

timelymanner.                                 �...⇄ review of the customer's situation we have found that the correct product was delivered on 8/24/15. We feel the customer is entitled to some compensation as this is not how Ashley Furniture does business. We are prepared to issue the customer $250 in gift cards for her inconvenience.Regards,**
Ashley Furniture Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This issue has been addressed.
Please close the file.
Thank you for your help.
Regards,
[redacted]