Ashley Furniture Homestore

As I understand it, customer services has resolved the open issue.  Please update status on the complaint.We apologize for the amount of time it took to handle.Thank you.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] and [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   We were so...

sorry to hear about the [redacted]’s dissatisfaction of the quality of the furniture in their home.  Ashley is continually trying to improve the strength and quality of their furniture.  Our quality team has been advised of the poor support under the Cal/King Sleigh bed rail system.  The store will also be processing a $100 credit to their Synchrony account so that they will not need to cancel any part of their Protection Plan. Please be advised that it may take 2-3 billing cycles before this credit will appear on their statement.   Thank you once again for the opportunity to assist the customer.  We do feel that we were able to reach a satisfactory resolution with the [redacted]’s.     Regards, Ashley Furniture Industries, Inc. Corporate Office SC

If paid by cash or check ( as it states on the back of the customers invoice) refund checks can take up to 15 banking business days plus mailing time.
A refund check has been issued and mailed out to the customer.

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Judy P[redacted]’s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon...

review of Ms. P[redacted]’s claim we have contacted the retail store. They have left a message for her to contact them back to discuss the refund to be processed. We invite Ms. P[redacted] to contact the retail store for assistance.        Regards,Ashley Furniture Industries, Inc.Corporate Office SK

We have contacted our customer to discus resolutions.

I did not receive my lamps July 24, 2017 as Ashley Furniture said that I would. I called today and spoke with  [redacted] and she said that [redacted] said that there has been an issue with the UPS scanner and I will receive my lamps August 10, 2017. She said to call back if I do not receive the lamps.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] In process of working with the business/creditor in resolving this issue

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Chad [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of Chad’s...

concerns, we do apologize however we are not able to assist with his claim that was filled with Guardsman.  Per our Sales Terms and Conditions that Chad had acknowledged and agreed to at the time of purchase, it states the we are not affiliated with nor do we back or support any plan offered by the protection plan vendor. This matter is between Chad and Guardsman.  Chad will need to contact Guardsman and follow the policy procedures that Guardsman requires.  Ashley Furniture Industries, Inc. does not cover accidental damages or incidents that are caused by the consumer.  We do however cover any manufacturing defects within the first year of purchase.  Chad’s warranty expired on 3/25/2016. We apologize for any inconveniences.   Regards, Ashley Furniture Industries, Inc. Corporate Office **

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of [redacted]...

situation, we have found that the refund request has been submitted and all paperwork completed by the store for it. The refund request was submitted to Ashley Furniture Industries, Inc. Finance department on 12/18/17.  The estimated mail date is 12/20/17 for the check to be sent out. We apologize for any inconveniences we have caused Ms. [redacted]. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Hi  Revdex.com         Good afternoon!Hope all is well, spoke with guest and apologized for the inconveniences, guest is requesting to return his living room set as it is not comfortable & hurting his back.The set is not damaged, it is a comfort issue,...

a craftsman is schedule to go out to inspect guest living room set , when inspection complete will call guest with update and resolution. Thanks as always to bring to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The total for $250 restocking fee plus $250 desk plus two lamps at $20 each plus $199 delivery fee plus tax on the purchase items is $768.00. Ashley charged me total of $1485.00 on my own credit card plus the Ashley credit card. They owe me $714.00. Attached, I submitted my receipts and evidence of my purchase to support my calculations to resolve this issue.Regards,[redacted]

After review of Mr. [redacted] claim, we have reached out to management at our retail store location again. They have advised that they will be processing an exchange of the armless recliner. Once this has been processed the store will be contacting Mr. [redacted] back to schedule a delivery date.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  My acceptance of this resolution is contingent on Ashley Furniture delivering on time (26 November 2014) the furniture I purchased on 14 September 2014 AND NOT damaged.  This resolution was made with Mr. [redacted] with Ashley Furniture [redacted]
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Stephen [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving Mr. [redacted]’s...

complaint, we have reached out to upper management regarding the hold.  Management from the retail location has checked on this and has found everything has been billed correctly.  The store will remove any pending authorizations. We invite Mr. [redacted] to contact his retail location for further information. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Good Afternoon,Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mrs. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After careful...

review of Mrs. [redacted] information we are working very hard to get the item out to the customer home. She will be notified as soon as it is available to be delivered.Delivery date is 5/2/16. Mrs. [redacted] will be notified if item does come into warehouse sooner, to schedule a sooner date.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding this Customer’s situation. We
take these matters seriously and want to...

ensure the proper steps are followed
so a resolution can be reached in a timely manner.The customer accepted delivery on 8/20/14 of the mattress set.  On 9/9/14 the customer called in and we scheduled a technician. The technician was out to the customer's home on 9/12/14 and at that time the mattress had no manufacturing defects. We have a no return policy on all mattresses.
Sincerely,
Ashley Furniture Homestore – Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I was never contacted by Ashley Furniture regarding the delivery of my product for Saturday and nor was a time provided in their official response - do I have to give up my entire one day off for this delivery. I have already missed countless hours of work calling Ashley Furniture for a status and just now through the Revdex.com did I ever get any action on my missing product! Only yesterday evening did I receive a phone call from [redacted] of the Ashely Furniture Long Beach store did I find out that the store manager expressed his apologies through his assistant and his assistant stated he authorized a $500.00 gift certificate from Corporate towards future furniture at Ashley Furniture; therefore, where did this $100.00 offer come from?? I called again to my sales rep [redacted] and he confirmed the $500.00 gift certificate but wasn't sure when my furniture would be delivered as the system could not provide him any information. Can someone please figure out what is going on and why I have been getting conflicting information from Ashley Furniture. I need someone to send me an official response about my missing furniture and the true gift certificate amount that Ashley Furniture Long Beach manager already confirmed to me through [redacted]. Please advise.

I have attempted to contact customer several times to address concerns with no success. I have left mulitple messages . I will continue to try to reach customer and offer a resolution .