Ashley Furniture Homestores

Good Afternoon,
 
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. Our customer care department has been working diligently to address the consumers merchandise concerns. Part have been ordered and received by...

the consumer to complete factory repairs to the merchandise. At this time the consumer is currently on schedule for repairs on 3/15/16. We are confident all concerns will be resolve in full at that time to the consumers satisfaction. Please advise if I can be of any further assistance in the interim. 
Best Regards,
Deannie F[redacted]

Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. On behalf of Ashley Furniture, please allow me to apologize for any delays the consumer may have experienced in the delivery of their...

merchandise. At this time I am pleased to report the reaming undelivered merchandise was delivered on 1/1/16. All service for this consumer have been rendered in full on said date. Please feel free to contact me if I can be of any further assistance to the consumer.
Best Regards,
Deannie F[redacted]

Good Afternoon,
 We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. I am pleased to advise all concerns for this consumer have been resolved in full, The consumer was extended the offer to refund the adjustable...

base in full and accepted said offer. The item was picked up on 12/21/16 and the refund was processed shortly thereafter. Please advise if we may be of any additional assistance to the consumer in ensuring all concerns have been fully addressed to their satisfaction as advised.
Sincreley,
Deannie F[redacted]

To Whom It May Concern:Thank you for taking the time to bring this matter to our attention.  At Ashley Furniture we are committed to assisting you with your concerns.  Please reach out to me directly, so we can evaluate your servicing issue and partner together towards a...

resolution.  I see that we closed out your previous service after the cushions that the specialist recommended were delivered.  If that did not resolve your concerns, then we will need to send out another Service Specialist to evaluate the product as per our manufacturer warranty.

Good Afternoon, I am pleased to advise the consumer has been contacted and advised a refund is currently being processed by our accounting department via check to be mailed to the consumer. The consumer should expect to receive full funds to their residence within 7-10 business days. Please advise if we may be of any additional assistance to the consumer. Sincerely,Deannie F[redacted]

Good Afternoon,
We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. Our customer care department has...

contacted the consumer on 2/20/16 to advise we would be offering a store credit to reselect on the items the consumer currently has in home. The consumer has advised he was pleased with the resolution offered and is currently in the reselection process of his order. Once the consumer has selected the new items, we will place on order to prepare for an exchange of his items he currently has in home. Please feel free to contact me should you have ay questions in the interim.
Best Regards,
Deannie [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I paid, I paid for defect free new bed. I never got a defect free bed from Ashley Furniture and they are under obligation to deliver me a defect free new bed. They are trying to do repair which is never going to be a solution. The whole bed is wobbling and is going to collapse indicating that whole bed is defective. The technician who came did not even touch the bed and draw conclusion. He did not give me his business card and I do not think he is a certified technician. More importantly, bed was delivered originally defective and hence need to be replaced. I bought a bed and not individual piece and needed to to replaced what I bought.
Regards,
Sunil Sah

I have left another message for the guest to call me.  According to our records we have completed the repair.  I will continue to try and reach the guest.

The refund was processed in out system on 7/7 and it normally takes 2 weeks for the guest to receive after it is processed in out system.  I left a message for the guest to confirm she received the check.

To whom this may concern; We are still working on finding a resolution for you, please allow us 24-48 hrs to contact you at the phone number provided with our response. Thank you

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. On behalf of Ashley Furniture, please allow me to apologize for any delays the consumer may have experienced in the delivery of their merchandise. At this time I am...

pleased to report the reaming undelivered merchandise was delivered on 1/1/16. All service for this consumer have been rendered in full on said date. Please feel free to contact me if I can be of any further assistance to the consumer.Best Regards,Deannie F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand that blue prints aren't available in the store. However, you can't tell me that they aren't available from the manufacturer or the designer/engineer. I have asked for them so that I can compare them with the way my pieces have been constructed. There are some issues in these pieces that there is no way that I will believe that these were built to standard without seeing the plans myself. If these plans aren't provided for my inspection, I will go to the local news media with actual photographs of the construction of these pieces and see if they have any success in resolving this issue. This was represented and priced as though it is fine, quality furniture. The fact that we have had to have a repairman out 3 times in less than a year is ridiculous. I will not be put off in this regard. When I feel that this has been reasonably resolved I will let it go, but NOT until that has been achieved.
Regards,
[redacted] & [redacted]

[redacted] called she stated the first delivery was refused by the consumer. The second time the product didn't pass inspection so it was refused by the business. [redacted] stated that they have a brand new product ready to be delivered. [redacted] stated that Stephanie is the individual that can be contact...

in regards to anything about delivery or any questions she can be reached at [redacted] extention [redacted]

Good Afternoon,Thank you for bringing this consumers concerns to our attention. Resolution has been provided to the consumer. The consumer is currently on schedule to receive a pick up and refund of all items sold, with the exception of bedding product. The consumer has advised the resolution is a...

fair and reasonable offer at this time.Please advise if there are any additional questions or concerns regarding the resolution provided at this time.Sincerely,Deannie F[redacted]

Spoke with the guest. We have refunded the sofas but the guest returned a rug to the store and we have not refunded that.  I am emailing the store about that refund and will follow up with the guest after I hear from the store.

According to my system, we have completed the repair.  I have left the guest a message to confirm it was repaired to his satisfaction I will follow up again.

Good Afternoon,
We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. Our customer care department has been in contact with the consumer diligently working towards resolution. At this time the consumer has been approved for a...

pick up and refund of the aforementioned merchandise in home and is currently on schedule for merchandise pick up on 9/17/16. Upon receipt of their merchandise to our possession we are pleased to issue a refund in full to the consumer.Please advise if I may be of any additional assistance to the consumer while continue to address her concerns.
 
Sincerely,
Deannie F[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. Myself and the store of purchase have been in communication with the consumer and have recently advised the remaining undelivered item has an estimated arrival to our...

distribution center on 4/6/16. We are confident we will be able to deliver the item by the end of business week We do apologize for any delays the consumer may have experienced, however, all consumers are advised at time of purchase availability of items is an estimated time frame and can be subject to delay based on manufacture availability. I am pleased t provide an additional update upon completion of the delivery. In regards to working with the consumer on delivery dates and time frames to meet their scheduling needs, we are pleased to accommodate the consumers schedule to the best of our ability.Please advise if I can be of any further assistance in the interim.Best Regards,Deannie F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]