Ashley Furniture Homestores

I have tried to call the guest but can't leave a message I will get the delivery fee refunded and the bed pick up if we have not I will continue trying to reach the guest

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Purchased in full, a piece living room set at Ashley Furniture on 12/4/The receipt stated estimated delivery would be weeksThis was a and deceptive estimationAfter two months of waiting and almost no contact from Ashley furniture, I disputed the charge with my credit card company and the purchase was refundedI re-visited the store to get a grasp of what happened and the regional manager of Ashley furniture apologized and advised it was an oversight, mistake, whatever, and assured me that if re-ordered, she could get the furniture delivered with in a few weeksWell, a month later, the furniture was delivered but it was structurally damagedParts of the couch were falling apart, and the seams on the sofa were stitched crooked, fabric sticking out in placesIt appeared to be assembled in a hurryAfter countless calls to Ashley Furniture customer service, the director of customer service advised she would replace the furniture, taking several more weeks to do soI had already heard that line from Ashley Furniture, so I simply asked the director to call me the following day with clear communication regarding exactly when the furniture would comeThe director of customer service never called me, so I went out and purchased new furniture else whereThe director of customer service emailed me and apologized for not calling but it was too lateThis process has taken over months and was an absolute nightmareI have just received a message from the director of customer service stating that no refund will take placeI have to now take time from work to file paperwork to resolve this matter.] Regards, [redacted]

To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience that this customer has experienced We have provided the customer a refund and have canceled their purchaseThank you, [redacted]

I would like to re-open the above case with Ashley furnitureOur response: So, we had our brand new sofa delivered this past Wednesday, December 13th We sat down, opened all the recliners and the couch looked good Well during the week, we hardly use the couch, but on the weekends it is our source of refuge Friday night, we go to sit down and finally relax with a glass of wine and I keep wondering why my * year old daughter is sinking sideways into the foot of the recliner, so I get up and look and I can see where the bottom of the reclining chair is completely unattached to the couch itself, not only that but when I touched it, I got stabbed by the nails that it’s supposed to be attached with Then we start looking at the entire couch The exact two pieces of furniture that we had an issue with prior are the same pieces that are broken on the new couch When I say broken, I mean, the bottom bracket of the loveseat is literally hanging off part of it is not even attached to the couch itself Who would have thought that we would need to actually look underneath the couch and pull cushions apart to see if a couch was actually constructed properly? I called and left a message with Deannie like she told us to do and it is now Monday at 4:40pm and we have received no phone call back At this point, there is no switching of furniture or trying to fix it and make it better This company is a rip off and is intentionally selling defective merchandise We just want our money backThank you, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Yes they did send someone out to repair the scratched table but the repairs are still noticeable and I was told that someone would call me in a few days but I never received that phone callI would like to have the table replaced for a New one with no damagesMy phone number is [redacted] so that they can call me for any questions .] Regards, [redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to extend our apologies that the consumer was not satisfied with their most recent delivered merchandiseI have advised the consumer we are pleased to offer to exchange any merchandise the consumer was displeased with at the time of deliveryThe consumer has requested four new dining chairs to be ordered and exchanged for items currently in homeThe consumer was advised on 8/5/new items were placed on order and her request would be honoredI have advised the consumer via email on 8/7/all items are currently available and we can schedule for redelivery at the consumers earliest convenience.In regards to the refund request of the delivery feeI did advise the consumer we would not be honoring the request to refund at this timeWhile I can empathize with the consumers concerns, all delivery services will be rendered in full at the time of exchangeThe consumer was advised that the delivery fee is applicable as this is a service to be rendered and we have all intentions of honoring our commitment to do soAs previously advised a gift card was offered to the consumer as a sincere gesture to our appreciation of her businessWe do apologize that this was ill received as we do value our customers and their experience with Ashley FurnitureShould the consumer choose to accept this offer we would be pleased to oblige at any time.Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have spoken with the guest and explained the policy We will exchange the set for something else but we have a no return policy If the guest purchases something more expensive he has to pay the difference if less the difference is to go on a gift card I am giving the guest an additional 10% off the new purchase for the inconveniences

Here is the dates that I have called the guest since you provided me with the correct number As you can see I have tried to return the guest call I will continue to try to reach the guest 4/ I spoke to the Revdex.com again They provided me with a new number I updated the system, left a message on the new number and replied to the Revdex.com4/ left message 4/ left message Tried to return call left message 4/ left message

To Whom It May Concern: I apologize that the consumer had difficulty reaching me directly I was out of the office performing training Today, we did have the opportunity to discuss his situation and have resolved it Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe business has performed this action and, it did resolve my issue of having the product that I paid to be delivered, delivered however the company should review it's policiesIf they cannot make delivery and the costumer has paid for it than a refund should be extended to the customer, if it's no fault of the costumer that the delivery company could not deliver (especially when it resulted in taking off from work)If needed I will get back to you @: [redacted] Regards, [redacted]

We have repaired the furniture even though it was out of warranty This is resolved

To Whom It May Concern: Ashley Furniture HomeStore apologizes that the consumer is not satisfied with the response In this particular case, we have determined that the item is up to manufacturing standardsThank you, Melanie

I have left a message for the guest to discuss the issues

I have spoken with the guest this morning We do have the correct parts on order and they should be shipped in the next week but the guest is going to be out of town, so I am going to see if they can delay shipment

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOur customer care department has been in contact with the consumer ina continued effort to address their concernsAt this time I am pleased to advise we have provided a full resolution to the consumer to address their concerns in full and to their satisfactionOn 1/19/the consumer was advised we would allot for a reselection of the recliner with a store credit of $ [redacted] so that they consumer may choose an alternative item of their likingThe consumer is currently in the process of reselecting at this timeOnce the consumer has reselected the item, new will be placed on order and delivered upon it's arrivalPlease feel free to advise if we may be of any additional assistance to the consumer or if any additional information is required in the interim.Sincerely,Deannie F [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionWe have reviewed the consumers concerns and requested and the request to cancel and/or refund any undelivered items has been approved The consumer was contacted by our customer care department on 4/3/toadviseThe consumer was seemingly pleased with the resolution providedAll concerns for this consumer have been considered resolved in full Best Regards, Deannie F [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The statements made by the company are inaccurateIf I were allowed to explain on the phone the entire situation, which I was not, the store would understand the bed bug bites appeared immediately after delivery of the furnitureWe did not know they were bed bugs until JuneWhen the furniture was delivered in March, the headboard, footboard, and bedframe were unpackagedThe headboard had a "return" label on it and one of the drawers in the footboard had a "damage" tag in itWe were assured there was nothing wrong with it by the delivery person and did not see noticeable damageTherefore, we did not receive brand new furniture as the store claimsFrom April to June, we were being bittenAs soon as we discovered bed bugs on June 23rd, we contacted the store immediately, not June 26thOn June 24th, we were promised a call regarding a solution to our complaint within hours, but did not receive one until June 26th It is not a coincidence that immediately after the arrival of an opened, upholstered headboard, we started to get bed bug bitesThe pest control company's canine dog found bed bugs only in the headboardAgain, that is not a coincidenceWhile were explained how bed bugs live and travel (which we already knew) they were not found in any other location in our house and were not brought in on luggage (which was not used at this time) or clothingThe facts are that whether the store will admit it or not, we were not delivered new merchandise Regards, [redacted] ***

To Whom It May Concern: Thank you for contacting Ashley Furniture HomeStore We apologize for any inconvenience that you have experienced This consumer and the sales manager have worked through a resolution The customer has reselected and should be scheduled for a new delivery shortlyThank you, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] My assigned ID is [redacted] I received the letter from the Revdex.com.org with the reply from Ashley's furnitureTo this date(09/21/2016) I have not received my full refund from Ashley's furniture as stated in the response to youThey picked up the mattress and the box spring on 9/17/As a resolved result, I want full credit for the products that were returned in the amount of $