Ashley Furniture Homestores

To Whom It May Concern:We would like to offer this customer a full refund for the mattress pad, providing that the item is in new condition in the factory packaging.  In order for the customer to receive the refund, the customer will need to bring the item into the New Rochelle...

store.  Thank you, Melanie

Good Morning,We here at Ashely Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. I have spoken to the consumer to further address her concerns on 8/20/15. I advised the consumer at that time I would be pleased to address this for her as well as apologized for her most recent experience with us as it is our company mission to strive for excellence. I did advise the consumer I would be pleased to assist in coordinating the delivery of the pending merchandise in the effort to resolve her original concern. The consumer did decline and advised she wished to continue to seek a refund for the items. Upon further reviewing her concerns we will be extending the offer to refund the undelivered items per the request of the consumer.Best Regards,
[redacted]

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience that you have experienced.  We would be happy to set up your exchange at another time.  At this point, based on the terms and conditions of the sale, we would not be able to accommodate a...

return.Thank you,
Melanie

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience you may have experienced.  The consumer first contacted Ashley Furniture in May of 2015.  His complaint was that the bed was making noise.  As per our terms and conditions of our sale, we sent...

out a service specialist.  The service specialist determined that the boxspring was defective and we replaced the boxspring.The customer called us back in December and stated that they were once again experiencing a noisy bed.  Ashley Furniture HomeStore sent out a service specialist who determined that the issue was not the bed, but the friction between the bed and the hardwood floor.  This specialist also determined that the bed was set up correctly under the manufacturing recommendations and nothing on the bed was loose or incorrectly installed.  On December 30th, 2015 we offered to send the customer non-skid pads that could be installed to resolve the customer's noise complaint.  The customer refused the non-skid pads and has refused subsequent offers. 
 
The concerns with this customer's bed are not manufacturing defects.  Ashley Furniture offers a limited one year manufacture warranty, please click this link for the full copy:http://www.ashleyfurniture.com/sitemap/ashleywarranty.aspx
 
At this point, the customer does not have a warranty issue and has not complied with any suggestions.
 
Thank you,
Melanie

To whom this may concern, We have taken the time to look into your account and the paperwork seems to match up correctly, have you tried contacting Synchrony directly? We left a message on the phone number provided so we can discuss and go over the transactions you have and what we have on...

file, hopefully this helps correct any confusion. Please call the number that we have provided on the voicemail and ask to speak directly with [redacted] so she may partner with you and come to a resolution. Have a wonderful evening

Good Afternoon,
 
We here at Ashley Furniture Homestore would like to thank you for brining this consumers concerns to our attention. We are pleased to assist the consumer with any merchandise concerns they may be experiencing as it is our mission to ensure our guest not only...

enjoy their purchase, but, receive quality merchandise each and every time. We have spoken to the consumer on multiple occasions in the efforts to address her concerns, however, any request on our behalf of pictures and/or to send a service technician to the consumers home have been declined by the consumer. The consumer has been advised that in order to address her concerns we do require visual confirmation of the concern so that we may ensure we provide the best possible resolution to address th consumers concerns. We are pleased to work with the consumer to address any merchandise concerns and to ensure quality service, however, we can not exchange or service the item sight unseen with out clear advisement as to the nature of the concern. Upon receipt of either pictures and/or inspection of the merchandise we are pleased to move forward in addressing the consumers concerns in a swift an efficient manner.Please feel free to advise if I can be of any further assistance in the interim.
 
Best Regards,
Deannie F[redacted]

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention. I do apologize, however, the consumer would need to work directly with the extended warranty company to address the warranty complaint. While we do offer the...

opportunity for the consumer to purchase the extended warranty at point of sale, [redacted] is neither owned nor operated by Ashley Furniture. I do apologize for any confusion in regards to coverage, however, all documentation of coverage and warranty is offered at time of purchase to eliminate any confusion. Upon reviewing the complaints. however, several of the concerns mentioned, with the exception of the peeling would be covered under the extended warranty. I would be pleased to review the claim filed and offer further advisement  to the consumer should they need further assistance in addressing this claim with the warranty company. Please feel free to reach out to me should you have any further questions in regards to this consumer.Best Regards,[redacted]

Thank you for your response.  Please feel free to contact me directly at [redacted] Ext [redacted].
 
Thank you,
Melanie

We have exchanged the loveseat.  I left a message to confirm that we delivered with out issues and that he received the pillows.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Yes they did send someone out to repair the scratched table but the repairs are still noticeable and I was told that someone would call me in a few days but I never received that phone call. I would like to have the table replaced for a New one with no damages. My phone number is [redacted]so that they can call me for any questions  .] 
Regards,
[redacted]

To Whom It May Concern:This customer's replacement item has been scheduled for delivery on Friday, May 22nd.  If there are any further questions, please contact us at ###-###-####.Thank you, Ashley Furniture HomeStores

We have delivered the guest a sofa that fit and we have a tech scheduled to look at the damage.  I tried to call the guest to follow up.  No answer.  I left a message.

I have spoken with the guest and We are working to resolve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
As of 6/26/2015 I have not been contacted to come into the store touse my credit , but I will be awaiting that information. And I hope they provider me with an email or some written information so My husband and I are not given a difficult time by the store employee's like last time.  Thank you for your assistance on this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received  a voicemail from Sharon and left her a voicemail when i didn't reach here upon calling her back to let her know that I have not received the pillows..]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern:Thank you for being a valued Ashley customer.  Although we cannot extend your warranty, we would be more than happy to assist you with any protection plan concerns.  If you did not report the issue under the guidelines of the protection plan our group can...

direct you to specialists that may be able to repair your concern.  Please reach out to our customer care team and we will be happy to help.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
I am sooooooooooooooooo fed up with Ashley.  They call and leave a voicemail.  When I call back, I get their voicemail.  It has been nearly FIVE MONTHS since we got our damaged furniture.  I think that is long enough for anyone to wait.  I have damaged furniture that is unsightly.  It is way too late to dispute the charge on my credit card.  Ashley dances around the problem without taking any action EXCEPT sending the WRONG repair part and sending their repair man at the WRONG TIME!.  I took a day off from work that I cannot get back. You can relay to Ashley that I am done waiting.  I will have a local upholstery shop make the repair and then sue Ashley in small claims court OR they can send me a $100 refund now and I will let it go.  Enough is enough.  I will NOT take any more time off from work only to have the guy show up at the wrong time.

To Whom It May Concern:
Ashley Furniture HomeStore apologizes for any inconvenience that this customer may have experienced.  We utilize third party craftsman in order to offer more options to our consumers.  We will be happy to schedule this customer for service.  Please...

have the customer contact our customer care call center at [redacted] and speak with [redacted] at extension [redacted] to coordinate a time that would be satisfactory. 
Thank you,
[redacted]

To whom this may concern,
This is a very serious matter and is time sensitive, please call in to our customer care center and ask for the manager Sahar or David ###-###-####. If you do not get a response please fax in a copy of the report with their name on the fax "ATTENTION DAVID AND...

SAHAR CUSTOMER CARE DEPT.", or go in to the original Ashley furniture store of the purchase and ask for them to scan and forward the reports to David, Sahar and Miryam along with your Revdex.com claim number.We see this purchase was made in April 2016, we need to partner up to get this matter resolved.
We assure that none of our furniture contain bedbugs or leave our warehouse without inspection. They are sealed and sent to us directly from the manufacturer but we would like to look further into this situation.
 
Thank you