Thank you so much for bringing this to our attention Initially, those ads were supposed to end on 12/31/16, however we chose to keep them running for another month We completely neglected to change the expiration date, this was not done intentionally it was an oversight on the part of marketing We have changed all of our ads to reflect the correct expiration date of 1/31/ Again, we appreciate you letting us know, as the TV ad was not the only ad that still had the incorrect date
ASI has a 100% satisfaction guarantee, we do our best to provide the highest level of service possible In this instance, the system we installed was faulty we replaced it not only once but twice Upon the second unit failing, on 9/1/we replaced the [redacted] air conditioner with a [redacted] air conditioner We believe that the situation has been rectified to the homeowner's satisfactionSincerely, [redacted]
ASI’s price structure is and always has been in line with industry standards The cost of a part does not equate to the cost of the service The parts themselves are not the primary cost of a service Our service pricing includes the cost of having a knowledgeable technician that is able to determine the reason why a part is needed in the first place, the cost of paying the technician, the vehicle he drives, the vehicle insurance, maintenance and fuel There is also medical insurance for the technician, the cost of the building to house a warehouse, the cost of having a phone system and customer service representatives to take the phone call, medical insurance for the customer service representatives, utility costs and maintenance to keep a building up and running The cost of our warehouse staff to keep our vehicles stocked so that a client will get same day service without waiting for a return trip with a needed part There are uniform costs so that our technicians look professional, workman’s compensation costs, and the cost paid out in taxes to keep a business operating, you get the picture At the end of the day, we do hope for a small profit, and that’s what it is – a small profit Our pricing structure is not a gouging tactic nor is it unfair We will happily refund the $dollars back to the credit card used
Dear Ms [redacted] ,I've reviewed the history regarding the issue with the wall heater, it does appear that you have had a re-occurring issue since installation, none of the technicians were able to duplicate the problem that you are describing I also saw that we haven't had our Quality Control Supervisor out to review the situation We do want to rectify the situation to your satisfaction, up to and including replacement and/or refund I know it's asking a lot, but I'd like one more opportunity to send our Quality Control technician out Please let me know if you are open to this.Sincerely, [redacted] V.Pof Operations
No, I do not have a warranty that covers this appliance The guarantee expired last December, 2015.I was calling them when the heater would not respond to the thermostat, but by the time ASI was able to sent out a technician, the heater had spontaneously begun working No rhyme, no reason The heater has been unresponsive anywhere from two hours to two days I don't know what to do next I am exasperated.ASI has offered to send out a Quality Control Technician, but their previous four techs couldn't find out what was wrong All four techs offered the information that these heaters were unreliable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for letting us know that we fell short After reviewing the service calls and listening to the calls made between our office and the client, there is no doubt that a serious lack of communication occurred While we aren't perfect, we do recognize when we make mistakes and do
everything possible to rectify them I have requested that our accounting department refund the $back to the credit card I've also attached a copy of both invoices for your records.Sincerely,*** ***V.Pof Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** & *** *** I have to dozen pages of correspondence to submit to the Revdex.com and between copying, printing etcfax or e-mail would be too cumbersome. I would like to personally deliver my cover response with my documentation of correspondence to you. Is that OK and how and where would it occur. ***
Thank you so much for bringing this to our attention Initially, those ads were supposed to end on 12/31/16, however we chose to keep them running for another month We completely neglected to change the expiration date, this was not done intentionally it was an oversight on the part of
marketing We have changed all of our ads to reflect the correct expiration date of 1/31/ Again, we appreciate you letting us know, as the TV ad was not the only ad that still had the incorrect date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I clearly stated that it
was a voice message left regarding sending Mexicans to the home, the homeowner
freely verbalized his slurs, slanders and disrespect on numerous occasion either
in person or via phone calls. If he
wants some sort of proof the only email that refers to this verbal abuse is an
excerpt from one to *** which is attached and is quoted
The phooehy comment was in an email format which the
homeowner does not deny.
I have, however, attached two emails that the homeowner
copied ASI on. The first is addressed to
the CPUC, *** ***, and *** ***.
Throughout his complaint the homeowner indicates that he blames ASI for
any delays that occurred during his installation. The fact is that any delays that occurred were
due to waiting on approvals from *** as well as the County. In his email to these other entities he
indicates that the delays were due to *** as well as the County.
The second email was
from the homeowner to *** in which he copied ASI. He clearly states that he will not provide
any personal information to ***.
Coincidently he also states that “Your employee also said "I was to ask for
the remaining balance due" and I told him is so many words that I am not settled in on what we
should pay or owe at this point as a result of ASI Hastings mistakes, delays,
misinformation etc.”
That being said, the requested desired
resolution from the homeowner was 1.) Asking for us to remove our yard
sign. As stated, we will happily do so,
please let us know when we have permission to enter your property. The other requested resolution was to 2.) Establish
the connection to the monitoring which requires a password. The homeowner refuses to provide it. Therefore, we are unable to accommodate his
request.
I would respectfully ask that this complaint be closed,
as we have tried to the best of our ability to provide the homeowner with his
desired settlement
Sincerely,
*** ***
V.Pof Operations
ASI has a 100% satisfaction guarantee, we do our best to provide the highest level of service possible In this instance, the system we installed was faulty we replaced it not only once but twice Upon the second unit failing, on 9/1/we replaced the *** air conditioner with a
*** *** air conditioner We believe that the situation has been rectified to the homeowner's satisfaction. Sincerely,*** *** ** ***
We apologize, you are correct you have never done business with ASI. However, we do have your information in our records. You provided your information to one of our customer service representatives ([redacted]) on 12/24/02 it appears that you may have been looking for an estimate to...
replace or add equipment to your home. I will flag your information in our data base as inactive and remove you from any future mailing lists.Sincerely,[redacted]V.P. of OperationsASI Heating, Air, & Solar
12-25-16 ASI Hastings Heating & Air[redacted] Today I am handing this to you, and offering my [redacted] to pay the Amount Due of $3, 964.20 for "paid in full". I am in dispute with you over dragging your feet and finishing the job in 2016,...
complicating my tax credit matter. I discussed yesterday with my CPA. Your operation "was responsible" for this slop over, when in fact you were to finish the job in November. I can document this. I am in dispute over [redacted] as the flip side of this letter has one of my last correspondence with their representative dismissing my objections to a 3rd party taking my password and personal information for "other" use, as a condition to 3rd party monitoring. If that is the best [redacted] can do, their equipment is trash. My previous email to you reiterated "Your Solar Installation" page 2 whereas "once your new system is energized, the monitoring of the system will become available via a web base platform from the manufacturer of your inverters. You will receive an e-mail directly from them with your unique login and password information." Not so! "THANK YOU FOR TRUSTING THE WHITE GLOVE GUYS! WE WILL MAKE EVERY EFFORT TO MAKE THIS THE BEST HOME SERVICE EXPERIENCE OF YOUR LIFE" ASI Hastings is a giant disappointment, in that there has not been responses to my e-mails, phone calls and the lack of respect for my privacy rights. They would show up without calling first. I objected right off the top about people I don't know entering my house and wanting to take the password off my equipment and establish the 3rd party connections, when I was advised "not to give out my password to anyone" by AT&T. [redacted] dismissed this as OK and doing business as usual. I have to agree with AT&T and most professionals that tell everyone, protect your passwords, internet, and privacy. [redacted]
No, I do not have a warranty that covers this appliance. The guarantee expired last December, 2015.I was calling them when the heater would not respond to the thermostat, but by the time ASI was able to sent out a technician, the heater had spontaneously begun working. No rhyme, no reason. The heater has been unresponsive anywhere from two hours to two days. I don't know what to do next. I am exasperated.ASI has offered to send out a Quality Control Technician, but their previous four techs couldn't find out what was wrong. All four techs offered the information that these heaters were unreliable.
Dear Ms. [redacted],I've reviewed the history regarding the issue with the wall heater, it does appear that you have had a re-occurring issue since installation, none of the technicians were able to duplicate the problem that you are describing. I also saw that we haven't had our Quality...
Control Supervisor out to review the situation. We do want to rectify the situation to your satisfaction, up to and including replacement and/or refund. I know it's asking a lot, but I'd like one more opportunity to send our Quality Control technician out. Please let me know if you are open to this.Sincerely,[redacted]V.P. of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that having this heater rechecked by their specialist is fine with me. But, just because this heater does not act up when they are here does not mean that it is a reliable heater. I have had several people here when the heater is not working, and they have all tried to manipulate the thermostat, usually with no response, and several people have actually checked the pilot light to make sure it is on. I will not be told that the defect is with me, or that I am in some way responsible for this problem. The heater is not reliable. Yes, the business may come out and recheck it again. But, I do not consider this matter resolved.
Regards,
[redacted]
ASI’s price structure is and always has been in line with industry standards. The cost of a part does not equate to the cost of the service. The parts themselves are not the primary cost of a service. Our service pricing includes the cost of having a knowledgeable technician that...
is able to determine the reason why a part is needed in the first place, the cost of paying the technician, the vehicle he drives, the vehicle insurance, maintenance and fuel. There is also medical insurance for the technician, the cost of the building to house a warehouse, the cost of having a phone system and customer service representatives to take the phone call, medical insurance for the customer service representatives, utility costs and maintenance to keep a building up and running. The cost of our warehouse staff to keep our vehicles stocked so that a client will get same day service without waiting for a return trip with a needed part. There are uniform costs so that our technicians look professional, workman’s compensation costs, and the cost paid out in taxes to keep a business operating, you get the picture. At the end of the day, we do hope for a small profit, and that’s what it is – a small profit. Our pricing structure is not a gouging tactic nor is it unfair. We will happily refund the $77 dollars back to the credit card used.
Thank you so much for bringing this to our attention Initially, those ads were supposed to end on 12/31/16, however we chose to keep them running for another month We completely neglected to change the expiration date, this was not done intentionally it was an oversight on the part of marketing We have changed all of our ads to reflect the correct expiration date of 1/31/ Again, we appreciate you letting us know, as the TV ad was not the only ad that still had the incorrect date
ASI has a 100% satisfaction guarantee, we do our best to provide the highest level of service possible In this instance, the system we installed was faulty we replaced it not only once but twice Upon the second unit failing, on 9/1/we replaced the [redacted] air conditioner with a [redacted] air conditioner We believe that the situation has been rectified to the homeowner's satisfactionSincerely, [redacted]
ASI’s price structure is and always has been in line with industry standards The cost of a part does not equate to the cost of the service The parts themselves are not the primary cost of a service Our service pricing includes the cost of having a knowledgeable technician that is able to determine the reason why a part is needed in the first place, the cost of paying the technician, the vehicle he drives, the vehicle insurance, maintenance and fuel There is also medical insurance for the technician, the cost of the building to house a warehouse, the cost of having a phone system and customer service representatives to take the phone call, medical insurance for the customer service representatives, utility costs and maintenance to keep a building up and running The cost of our warehouse staff to keep our vehicles stocked so that a client will get same day service without waiting for a return trip with a needed part There are uniform costs so that our technicians look professional, workman’s compensation costs, and the cost paid out in taxes to keep a business operating, you get the picture At the end of the day, we do hope for a small profit, and that’s what it is – a small profit Our pricing structure is not a gouging tactic nor is it unfair We will happily refund the $dollars back to the credit card used
Dear Ms [redacted] ,I've reviewed the history regarding the issue with the wall heater, it does appear that you have had a re-occurring issue since installation, none of the technicians were able to duplicate the problem that you are describing I also saw that we haven't had our Quality Control Supervisor out to review the situation We do want to rectify the situation to your satisfaction, up to and including replacement and/or refund I know it's asking a lot, but I'd like one more opportunity to send our Quality Control technician out Please let me know if you are open to this.Sincerely, [redacted] V.Pof Operations
No, I do not have a warranty that covers this appliance The guarantee expired last December, 2015.I was calling them when the heater would not respond to the thermostat, but by the time ASI was able to sent out a technician, the heater had spontaneously begun working No rhyme, no reason The heater has been unresponsive anywhere from two hours to two days I don't know what to do next I am exasperated.ASI has offered to send out a Quality Control Technician, but their previous four techs couldn't find out what was wrong All four techs offered the information that these heaters were unreliable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for letting us know that we fell short After reviewing the service calls and listening to the calls made between our office and the client, there is no doubt that a serious lack of communication occurred While we aren't perfect, we do recognize when we make mistakes and do
everything possible to rectify them I have requested that our accounting department refund the $back to the credit card I've also attached a copy of both invoices for your records.Sincerely,*** ***V.Pof Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** & *** *** I have to dozen pages of correspondence to submit to the Revdex.com and between copying, printing etcfax or e-mail would be too cumbersome. I would like to personally deliver my cover response with my documentation of correspondence to you. Is that OK and how and where would it occur. ***
Thank you so much for bringing this to our attention Initially, those ads were supposed to end on 12/31/16, however we chose to keep them running for another month We completely neglected to change the expiration date, this was not done intentionally it was an oversight on the part of
marketing We have changed all of our ads to reflect the correct expiration date of 1/31/ Again, we appreciate you letting us know, as the TV ad was not the only ad that still had the incorrect date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I clearly stated that it
was a voice message left regarding sending Mexicans to the home, the homeowner
freely verbalized his slurs, slanders and disrespect on numerous occasion either
in person or via phone calls. If he
wants some sort of proof the only email that refers to this verbal abuse is an
excerpt from one to *** which is attached and is quoted
The phooehy comment was in an email format which the
homeowner does not deny.
I have, however, attached two emails that the homeowner
copied ASI on. The first is addressed to
the CPUC, *** ***, and *** ***.
Throughout his complaint the homeowner indicates that he blames ASI for
any delays that occurred during his installation. The fact is that any delays that occurred were
due to waiting on approvals from *** as well as the County. In his email to these other entities he
indicates that the delays were due to *** as well as the County.
The second email was
from the homeowner to *** in which he copied ASI. He clearly states that he will not provide
any personal information to ***.
Coincidently he also states that “Your employee also said "I was to ask for
the remaining balance due" and I told him is so many words that I am not settled in on what we
should pay or owe at this point as a result of ASI Hastings mistakes, delays,
misinformation etc.”
That being said, the requested desired
resolution from the homeowner was 1.) Asking for us to remove our yard
sign. As stated, we will happily do so,
please let us know when we have permission to enter your property. The other requested resolution was to 2.) Establish
the connection to the monitoring which requires a password. The homeowner refuses to provide it. Therefore, we are unable to accommodate his
request.
I would respectfully ask that this complaint be closed,
as we have tried to the best of our ability to provide the homeowner with his
desired settlement
Sincerely,
*** ***
V.Pof Operations
ASI has a 100% satisfaction guarantee, we do our best to provide the highest level of service possible In this instance, the system we installed was faulty we replaced it not only once but twice Upon the second unit failing, on 9/1/we replaced the *** air conditioner with a
*** *** air conditioner We believe that the situation has been rectified to the homeowner's satisfaction. Sincerely,*** *** ** ***
We apologize, you are correct you have never done business with ASI. However, we do have your information in our records. You provided your information to one of our customer service representatives ([redacted]) on 12/24/02 it appears that you may have been looking for an estimate to...
replace or add equipment to your home. I will flag your information in our data base as inactive and remove you from any future mailing lists.Sincerely,[redacted]V.P. of OperationsASI Heating, Air, & Solar
12-25-16 ASI Hastings Heating & Air[redacted] Today I am handing this to you, and offering my [redacted] to pay the Amount Due of $3, 964.20 for "paid in full". I am in dispute with you over dragging your feet and finishing the job in 2016,...
complicating my tax credit matter. I discussed yesterday with my CPA. Your operation "was responsible" for this slop over, when in fact you were to finish the job in November. I can document this. I am in dispute over [redacted] as the flip side of this letter has one of my last correspondence with their representative dismissing my objections to a 3rd party taking my password and personal information for "other" use, as a condition to 3rd party monitoring. If that is the best [redacted] can do, their equipment is trash. My previous email to you reiterated "Your Solar Installation" page 2 whereas "once your new system is energized, the monitoring of the system will become available via a web base platform from the manufacturer of your inverters. You will receive an e-mail directly from them with your unique login and password information." Not so! "THANK YOU FOR TRUSTING THE WHITE GLOVE GUYS! WE WILL MAKE EVERY EFFORT TO MAKE THIS THE BEST HOME SERVICE EXPERIENCE OF YOUR LIFE" ASI Hastings is a giant disappointment, in that there has not been responses to my e-mails, phone calls and the lack of respect for my privacy rights. They would show up without calling first. I objected right off the top about people I don't know entering my house and wanting to take the password off my equipment and establish the 3rd party connections, when I was advised "not to give out my password to anyone" by AT&T. [redacted] dismissed this as OK and doing business as usual. I have to agree with AT&T and most professionals that tell everyone, protect your passwords, internet, and privacy. [redacted]
No, I do not have a warranty that covers this appliance. The guarantee expired last December, 2015.I was calling them when the heater would not respond to the thermostat, but by the time ASI was able to sent out a technician, the heater had spontaneously begun working. No rhyme, no reason. The heater has been unresponsive anywhere from two hours to two days. I don't know what to do next. I am exasperated.ASI has offered to send out a Quality Control Technician, but their previous four techs couldn't find out what was wrong. All four techs offered the information that these heaters were unreliable.
Dear Ms. [redacted],I've reviewed the history regarding the issue with the wall heater, it does appear that you have had a re-occurring issue since installation, none of the technicians were able to duplicate the problem that you are describing. I also saw that we haven't had our Quality...
Control Supervisor out to review the situation. We do want to rectify the situation to your satisfaction, up to and including replacement and/or refund. I know it's asking a lot, but I'd like one more opportunity to send our Quality Control technician out. Please let me know if you are open to this.Sincerely,[redacted]V.P. of Operations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that having this heater rechecked by their specialist is fine with me. But, just because this heater does not act up when they are here does not mean that it is a reliable heater. I have had several people here when the heater is not working, and they have all tried to manipulate the thermostat, usually with no response, and several people have actually checked the pilot light to make sure it is on. I will not be told that the defect is with me, or that I am in some way responsible for this problem. The heater is not reliable. Yes, the business may come out and recheck it again. But, I do not consider this matter resolved.
Regards,
[redacted]
ASI’s price structure is and always has been in line with industry standards. The cost of a part does not equate to the cost of the service. The parts themselves are not the primary cost of a service. Our service pricing includes the cost of having a knowledgeable technician that...
is able to determine the reason why a part is needed in the first place, the cost of paying the technician, the vehicle he drives, the vehicle insurance, maintenance and fuel. There is also medical insurance for the technician, the cost of the building to house a warehouse, the cost of having a phone system and customer service representatives to take the phone call, medical insurance for the customer service representatives, utility costs and maintenance to keep a building up and running. The cost of our warehouse staff to keep our vehicles stocked so that a client will get same day service without waiting for a return trip with a needed part. There are uniform costs so that our technicians look professional, workman’s compensation costs, and the cost paid out in taxes to keep a business operating, you get the picture. At the end of the day, we do hope for a small profit, and that’s what it is – a small profit. Our pricing structure is not a gouging tactic nor is it unfair. We will happily refund the $77 dollars back to the credit card used.