Asics America Corp

Greetings, Our systems show a refund was processed on 12/27/for $It will take 3-business days for the refund to post to your accountWe can provide a transaction ID number upon request.Kind regards, ASICS America

Greetings, The form that the consumer filled out does in fact have a disclaimer stating that "Color is not guaranteed" the reasoning for this is because colors and models do get discontinued and may not be available for replacementThe consumer claims that he had requested for his shoes to be returned to him if we could not replace with the same colorUpon further investigation this is not correctOn the consumer's paperwork he requests the same color, and did not indicate sending the shoes back to himSimply requesting we send the same color does not supersede our guidelines, nor does it change the fact that the specific model is out of productionOur liability is limited to the replacement of the product, and not the aesthetic features of the product in question

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The workouts I do are that like volleyball which would be quick side to side motions, some jumping It was never asked of me ANY questions of what types of workouts I do or go in depth what I do during my workouts as they do change, I OFFERED that information while I was trying to describe the sensation I was getting while wearing themWhy would it matter if I was not playing volleyball while wearing them??? The shoes are digging into my foot!!! This is not from misuse I am not sure how you can even misuse shoes These were only worn indoors, for min to 1hr each day for my workout only, NO other time they are worn The company also didn't just "kindly" upgrade me to the Rocket shoes, they are no longer make the Rocket shoes or I would have rather have had the "downgraded shoe" If they are an upgrade, why is it that they are less expensive? It was never explained that these are made differently either, which would explain why these are not molding to my foot, if they are not made the same I am not letting this go These shoes are worse than the ones I had sent in.I guess now I know the reason is because the soles are made differently I would like shoes that do not have the gel mold since you do not make the Rocket shoes anymore I am not asking for anything unreasonable here Regards, [redacted]

Greetings, Looking further into this matter for youThe tax on the item of was refunded as the shoe costs $and the consumer received $for the refundWhat was not refunded was $charge for the shipping costAs stated on ASICS.com, "Refunds will be issued to the original form of payment and will include ONLY THE PRODUCT AND TAX AMOUNT." Below you will find a link to our return policy located on ASICS.com http://www.asics.com/us/en-us/returns Kind regards, ASICS America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Sports Authority claimed bankruptcy around the time ASICS suggested but ran thru liquidation in South Florida for many months afterwards ASICS received the shoes and can clearly see the bottom and tread is indicative of light use only The heal and center area became more and more uncomfortable and I started the initial contact with ASICS which was more than six months prior and also within original warranty ASICS has NOT provided the shoes back to date It should also be refuted that there are numerous complaints online for this very shoe ASICS also loosely uses “doctor recommended” on this shoe box and yet could not provide validity to this The shoes need to be replaced with an equal or greater pair We will consider other options if resolve is not forthcoming Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First, when I tried to return the shoes such policy (no refund of shipping cost) was not clear or informed at all.Second, major or even minor sellers always refund full amount customer paidI had no reason to think otherwise.Further, when Asics sent me shipping label for return, Asics intentionally or negligently didn't reveal its refund policy at all, which is quite unfair for its name.What a shameFor $5.xx you lost a loyal customer for good Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Asic's claim is falseI did email them on Sept12th, and they suggested I approach a shop to make the exchange so that I would not have to pay once again to reship the shoes back to them.I went to a few shops and nobody accepted to make the switchBelow is copy of exchange of emails I sent them on Sept12t.Greetings, Unfortunately we are not able to force them too, as it is up to the store's managers discretionKindly,Consumer Relations TeamASICS America Corporation [redacted] “Please Note: The information contained in this message may be privileged and confidential and thus protected from disclosureIf the reader of this message is not the intended recipient, or an employee of agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computerASICS America Corporation”Inactive hide details for [redacted] ---12/10/09:11:AM--- [redacted] < [redacted] > [redacted] ---12/10/09:11:AM--- [redacted] < [redacted] > [redacted] < [redacted] >12/10/09:AMTo [redacted] cc SubjectRe: Shipping Update for ASICS Warranty ID# [redacted] Would you kindly facilitate the exchange by communicating with them.Please advise.Thank you- [redacted] On Dec 2015, at 11:PM, [redacted] wrote:Greetings, You would need to contact the store directly to see if they are willing to exchange it out for youKindly,Consumer Relations TeamASICS America Corporation [redacted] “Please Note: The information contained in this message may be privileged and confidential and thus protected from disclosureIf the reader of this message is not the intended recipient, or an employee of agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computerASICS America Corporation” [redacted] ---12/09/04:03:AM--- [redacted] < [redacted] > [redacted] < [redacted] >12/09/04:AMTo< [redacted] > ccSubjectRe: Shipping Update for ASICS Warranty ID# [redacted] Dear Consumer Relations -I have just received the replacement pair for which I thank youI had to get someone to forward them to me.I ordered the same size as my previous pair; however, the shoes I received are clearly too big form meCould there be such a variance in size between models?Would it be possible to go to the Tiger shop in Hong Kong to exchange themI don't want to have to spend over USD to reship them to you- it makes no sense.Please advise.Thank you- [redacted] ***] Regards, [redacted] ***

Greetings, Unfortunately the consumer is incorrect, the email correspondence that he provided verifies that he mentioned the size being too big back on December 9, not on September 12, I have checked all of the correspondence between ASICS and the consumer for the months of September-December and never was the size an issue until December 9, Furthermore the consumer is claiming that he emailed us on September 12, which is impossibleWe received the consumers shoes on September 9, and a replacement order was not placed until September 10, The shoes shipped out on September 11, and if needed we can provide the tracking for the shoes showing they did not arrive until September 15, Also in the consumers email he mentioned that he had to get the shoes forwarded to him in Hong KongIf the package arrived on September 15, to the initial address then the package was forwarded to him in Hong Kong, then how did the consumer email us on September 12, 2015, days before the package was delivered to the U.Saddress that he provided? I believe the consumer is mixing up the dates in the emailMy emails are showing 12/9/which is DecemberIf the settings on the consumers email is set to an overseas dating style December 9, would read 9/12/Unfortunately the claim closed months before we were ever contacted by the consumer Kind regards, ASICS America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response regarding a list of exclusions is ridiculousI ordered the product and the company verified that my order was placedUnfortunately, the company chose not to honor their order and ended up cancelling my orderI was not notified that the order was cancelled, until I called to complainThe problem really is that Asics America has difficulty keeping up with their inventoryThat is an internal problem that they should resolveI will never buy from Asics America again Regards, [redacted] ***

Greetings, The two closest models to the Gel-Defiant series are Gel-Quantum TR and the Gel-Craze TR They both will be neutrally structured and have support in the upper for lateral movements like the Gel-DeviantIf you are having trouble submitting the form any field with an asterisk (*) is required before submitting, also the message field allows up to charactersIf you still are having issues our direct email and phone number are below the Message Us formHope this helps, ASICS America

Greetings, Unfortunately the return policy is easily accessible on ASICS.com and is also perfectly clearThere is a level of consumer responsibility and ASICS is not responsible if the consumer does not know or understand the return policyWe do apologize but unfortunately we are unable to assist with this issue Kind regards, ASICS America

Greetings, Typically all sales are final at race expos and any issues would need to be handled at the expo, but to move this forward you would have to contact the correct region that the item was purchased fromASICS America can assist with products purchased within the United States onlyWe will provide the contact information for the correct ASICS region that you have made the purchase throughEmail: [redacted] Phone: [redacted] Kind regards, ASICS America

Greetings, We do apologize for the inconvenience of this whole situationUnfortunately stock does fluctuate, and especially during a sale the stock can deplete at an exponential rateYou will absolutely be refunded if you have not alreadyThe 10% discount code is all we can
offer. Kind regards, ASICS America

Greetings, Unfortunately the claim is closed as our liability is limited to the replacing of the product sent in to usAs the consumer is experiencing this issue in more than one model this is determined not to be a defectWe do apologize but we cannot assist further with this matter. Kind regards,

Greetings, We apologize for the frustrations that the consumer is having with our warranty processHe has opened a claim for a defective warrantyThe complaint was that the consumer "felt that the rubber pocket has prematurely worn out"Unfortunately when the inspectors physically
inspected the shoes they were not able to find any premature wear with any part of the shoeThis was the main reason the claim was not approved for a replacement, however a receipt was not present to determine if the shoes were purchased with in the year warranty from date of purchase timeFurthermore the consumer did provide the information that the shoes were purchased at Sports Authority which has been out of business since August of putting this shoe too far outside of our warranty time frameThe Gel-Nimbus did not have a significant amount of complaints, more than likely the Gel-Nimbus just does not work for the consumerASICS does not return, exchange, or warranty for fit or feel issues. Kind regards, ASICS America

Greetings, ASICS does warranty shoes up to a year for manufacturers or material defects that are not attributed to improper fit, wear and tear, damage due to misuse, alteration to the product, or negligenceThe consumer did receive our warranty guidelines when the claim was originally
opened. As the warranty does not cover misuse a replacement pair was not provided as the consumer was using a running shoe to play the sport of tennisThis was determined by the distinct wear that occurs when playing tennis and the consumer also let us know that is what they were used forThe shoe in this warranty claim is a performance running shoe and is not designed for the the lateral motions, abrasions, and pressures that come with the sport of tennisThe fabric mesh, welded overlays, EVA foam, and the synthetic leather toe cap will not withstand the friction when sliding along the courtI have included a picture of a shoe that is designed specifically for the sport of tennis and you will can see the major differences between the two types of footwear stylesA tennis shoe will have a PGuard that wraps around the upper to protect it from exhibiting damage to the upper of the shoeAlso in a tennis shoe the high abrasion rubber wraps over the EVA foam midsole in the forefoot to prevent damage to the soft foamThe toe cap of a tennis shoe will also be protected by the high abrasion rubber and the PGuardI do apologize for the inconvenience of this, but unfortunately we are unable to replace this pair as the issue is not due to a manufacture defect or the quality of the materials, it was due to being used for activities that it was not designed for.Kind regards, ASICS America

Greetings, We apologize for the issue involving a fraudulent purchase with your credit cardFor all fraudulent orders you need to contact your financial institution immediately, this will remove the charge from your cardUnfortunately we are limited in what we are able to
do. Kind regards, ASICS America

We do apologize but the claim has been closedAs stated in the email that the consumer received and also on the form that the consumer filled out, "Color is not guaranteed." We are sorry that the consumer is not happy with this portion of our warranty policy, but he had all the information provided and knowingly sent in the shoes anywayWe apologize for the inconvenience. Kind regards,

Greetings, We do apologize for the confusion and inconvenience of this issueOur system shows that you were not charged a second time and that the correct shoes were overnight shipped to you and delivered yesterdayYou should have also been sent a free shipping label so you do not get charged
for sending back the incorrect pair you received.Again we apologize for this issue,ASICS America

Greetings. Unfortunately with the coupon agreement with *** there were a substantial amount of product exclusionsThere was a link to a list of exclusions on the *** page were this deal was purchased onIf the shoe that was being requested was on this list of exclusions then
unfortunately we do not have the ability to apply the *** to that item We do apologize for the inconvenience of this. Kind regards, ASICS America