Asics America Corp

Greetings,  Looking further into this matter for you. The tax on the item of was refunded as the shoe costs $35 and the consumer received $37.80 for the refund. What was not refunded was $5.40 charge for the shipping cost. As stated on ASICS.com, "Refunds will be issued to the original...

form of payment and will include ONLY THE PRODUCT AND TAX AMOUNT." Below you will find a link to our return policy located on ASICS.com.   http://www.asics.com/us/en-us/returns Kind regards, ASICS America

We do apologize, but unfortunately the product does not meet multiple guidelines for replacement. We do apologize for the inconvenience of this.  Kind regards,  ASICS America

Greetings,  We have reached out to the customer per the customers request and provided substantial discount code to help rectify the situation.  Kind regards,  ASICS America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 First, when I tried to return the shoes such policy (no refund of shipping cost) was not clear or informed at all.Second, major or even minor sellers always refund full amount customer paid. I had no reason to think otherwise.Further, when Asics sent me shipping label for return, Asics intentionally or negligently didn't reveal its refund policy at all, which is quite unfair for its name.What a shame. For $5.xx you lost a loyal customer for good. 
Regards,
[redacted]

Greetings, We apologize for the issues you have experienced with your ASICS shoes. I checked our email system I do not see any emails from the consumer. Can you provide us with the email address that you have been emailing? We do have a warranty on our shoes. We will send you our warranty...

information to possibly get the shoes replaced.  Kind regards, ASICS America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The workouts I do are that like volleyball which would be quick side to side motions, some jumping.  It was never asked of me ANY questions of what types of workouts I do or go in depth what I do during my workouts as they do change, I OFFERED that information while I was trying to describe the sensation I was getting while wearing them. Why would it matter if I was not playing volleyball while wearing them???  The shoes are digging into my foot!!!  This is not from misuse.  I am not sure how you can even misuse shoes.  These were only worn indoors, for 30 min to 1hr each day for my workout only, NO other time they are worn.  The company also didn't just "kindly" upgrade me to the Rocket 7 shoes, they are no longer make the Rocket 6 shoes or I would have rather have had the "downgraded shoe".  If they are an upgrade, why is it that they are less expensive?  It was never explained that these are made differently either, which would explain why these are not molding to my foot, if they are not made the same.  I am not letting this go.  These shoes are worse than the ones I had sent in.I guess now I know the reason is because the soles are made differently.  I would like shoes that do not have the gel mold since you do not make the Rocket 6 shoes anymore.  I am not asking for anything unreasonable here.
Regards,
[redacted]

Greetings, The warranty time frame is a standard within the footwear industry, this is due to the fact that athletic footwear does have a shelf life. Below you will find a web address to one of our competitors with the same two year from date of manufacture time criteria to do a warranty defective claim. When we offered the shipping label it was not to contradict our warranty policy but to provide you the consumer with above and beyond customer service, we are sorry that it was too late as you have already sent the shoes in. Unfortunately we would be unable to send out a second pair of shoes, we can only do a one for one replacement. We will be glad to replace any defective item once it is inspected. [redacted]
Kind regards, ASICS America

Greetings, Unfortunately the consumer is incorrect, the email correspondence that he provided verifies that he mentioned the size being too big back on December 9, 2015 not on September 12, 2015. I have checked all of the correspondence between ASICS and the consumer for the months of September-December and never was the size an issue until December 9, 2015. Furthermore the consumer is claiming that he emailed us on September 12, 2015 which is impossible. We received the consumers shoes on September 9, 2015 and a replacement order was not placed until September 10, 2015. The shoes shipped out on September 11, 2015 and if needed we can provide the tracking for the shoes showing they did not arrive until September 15, 2015. Also in the consumers email he mentioned that he had to get the shoes forwarded to him in Hong Kong. If the package arrived on September 15, 2015 to the initial address then the package was forwarded to him in Hong Kong, then how did the consumer email us on September 12, 2015, 3 days before the package was delivered to the U.S. address that he provided? I believe the consumer is mixing up the dates in the email. My emails are showing 12/9/2015 which is December. If the settings on the consumers email is set to an overseas dating style December 9, 2015 would read 9/12/2015. Unfortunately the claim closed months before we were ever contacted by the consumer.  Kind regards,  ASICS America

Greetings,  Typically all sales are final at race expos and any issues would need to be handled at the expo, but to move this forward you would have to contact the correct region that the item was purchased from. ASICS America can assist with products purchased within the United States...

only. We will provide the contact information for the correct ASICS region that you have made the purchase through. Email: [redacted]Phone: [redacted]
 Kind regards, ASICS America

Greetings,  Within our warranty, shoes that exhibit heavy wear indicate that a shoe has seen it's full life expectancy. If an issue occurs when a shoe has seen it's full life this would be considered normal wear and tear, multiple areas of a performance running shoe will breakdown given...

enough usage. We highly recommend that if an issue occurs with an item that you contact us as soon as possible, to prevent this kind of situation. Typically a performance running shoe being used 2-4 times a week for 1-2 hours running or walking the lifespan is 6-8 months. For a person using a performance running shoe 5+ days a week for running or walking the lifespan is typically 3-4 months. If you do feel that your shoes have not seen their full life we greatly encourage you to allow us to provide a return shipping label and perform a physical inspection. The time frame that was given to you through email is a general timeline which takes into account product shipped to us in Irvine, CA from across the country. The closer you are to our location the shorter that time frame becomes.  Kind regards, ASICS America