Complaint: [redacted] I am rejecting this response because: After all reported repairs and $in charges, the car still had the exact same problem I initially came in forThe dealership even admitted they had not fixed the problem, diagnosing a bent valve (false) and recommending a complete engine overhaul for more $$, then stating the car was not fixableA local mechanic quickly fixed the problem for less than $The fact that he was able to diagnose and repair the problem so quickly indicated, he said, that the dealership was either negligent, incompetent or fraudulentThe fact that the problem was not repaired or ameliorated by the dealership indicates all the work done was not requested and thus unnecessaryI have paid a competent mechanic who completely repaired my vehicleAround $is what it should have cost meI should not have to pay for incompetent work that seemed to rack up charges instead of fixing the problem (over 3x the actual cost of repairs!), to a dealership that wasted my time (visits for the same problem) and treated me with contemptAttached is the final invoice from dealership documenting they knew the problem was not fixed and falsely suggesting 'internal damage' to engineNo one should be subjected to such shoddy service Sincerely, [redacted]
Aspen Air and Chris Z gave me excellent service the other day when my unit stopped workingChris got here at PM and worked until the job was doneHe was very professional and even moved my drain line further from my office because he said it would help the unitI have been a customer with Aspen for over years and they have serviced different properties for meI am very pleased with the company and every person that has come to my house for service has been outstandingGreat company and great group of guys working for them
Service provided by Rick Wof Aspen Air was great He came on time and spent time reviewing & adjusting my system's thermostat/humidistat configuration as well as double checking that my air handlers and condensers were operating properly When he left, I better understood the functionality of my Carrier system and believe that it is now performing at a more optimal level Should I need any further a/c adjustments from Aspen Air, I would certainly request that they send Rick W
David Lwas knowlegeable, efficient,personable and on time He took the time to explain and resolve the AC problem Employees like him make you want to use your company
*** *** brought her vehicle to us on December 8, 2015, with complaints as follows:
Brake pedal rubbing noise
Driver-side front window noise
Vehicle pulling to the left
We were not able to duplicate the brake pedal noise so
no action or recommendation was made In regard to the window noise, we had to order a replacement window channel as we did not have that part in stock In order to complete the alignment, we had to order a camber kit for the vehicle We have attempted to schedule appointments with *** *** to complete the work but this has not been able to happen yet We had an appointment yesterday with *** *** but she did not show up for that We would be happy to complete the work as needed but we cannot do so if *** *** does not bring the vehicle in for the repairs
David Lis a proficient service tech and an excellent representative of Aspen Air Conditioning, as have been other reps from Aspen in the pastA good company
Complaint: ***
I am rejecting this response because:
I specifically told my sales representative not to apply to *** and to relay that to *** I told him that I would not be approvedYour employees are lying to youHis name is Steve Matters and I told him at least twice, once when I looked at the car initially and once when I filled out the credit application These hard inquiries have already decreased my credit scoreYou should probably speak to your sales representatives about listening to their customers as well as inform your customers of the hard inquiries that will appear on their credit reports beforehand
Sincerely,
*** ***
David L., from Aspen Air conditioning, came to my house on 7/and 7/20, In both instances he was professional and discrete Aspen has been servicing my air conditioners for years They are reliable, professional and on time
Excellent service Franel Cwas greatHe did so many things and cleaned the drain line, check the freon, etcVery professionalI was very happy with his service
I have been a customer of aspen air for nine years
They have always given us good service and value for our money
Another very good young man came to service our AC unit yesterday
His name was David L
He provided excellent service and is a very courteous young man
I spoke with Mr*** today and we have resolved his concern. An error was made internally and his credit was not properly recorded. I received the following note from Mr*** after we spoke earlier today:
"Thank you MrSchaller for taking out time to call mePlease
feel free to let Revdex.com know that this matter is satisfactorily closed
Regards,
***
If you require any further information from me or the dealership, please let me know
*** *** ***
*** ** *as charged $plus shop supplies and taxes for the oil change, so we believe that we not only matched the coupon from the other dealer, but we beat it by a little over $1. Regardless, we are sorry that *** ** feels that he was treated unfairly and we would like to offer him 50%
off his next oil change in an effort to regain his faith. If this is acceptable to *** **, please have him contact me at ***
[redacted] purchased this vehicle about 3 months and 7,000 miles ago and it is our technician's opinion that the vehicle is functioning properly at this time. Regardless of this, as offered in prior responses, if [redacted] would like to discuss trading her vehicle for another, we will gladly do our best to make it as easy as possible. Chris Miller can introduce her to our sales management team or she can reach out to the sales department directly.
On May 23, we tested the battery and charging system due to the customer's need to have the car jump started. Both the charging system and the battery tested fine so no work was performed. On the same date that this complaint was filed, the vehicle returned to our service department with...
a concern about the battery. This time, the battery failed the performance test and the battery was replaced. We believe the situation has been resolved.
Complaint: [redacted]
I am rejecting this response because:
After all reported repairs and $1188 in charges, the car still had the exact same problem I initially came in for. The dealership even admitted they had not fixed the problem, diagnosing a bent valve (false) and recommending a complete engine overhaul for more $$, then stating the car was not fixable. A local mechanic quickly fixed the problem for less than $400. The fact that he was able to diagnose and repair the problem so quickly indicated, he said, that the dealership was either negligent, incompetent or fraudulent. The fact that the problem was not repaired or ameliorated by the dealership indicates all the work done was not requested and thus unnecessary.
I have paid a competent mechanic who completely repaired my vehicle. Around $400 is what it should have cost me. I should not have to pay for incompetent work that seemed to rack up charges instead of fixing the problem (over 3x the actual cost of repairs!), to a dealership that wasted my time (3 visits for the same problem) and treated me with contempt.
Attached is the final invoice from dealership documenting they knew the problem was not fixed and falsely suggesting 'internal damage' to engine. No one should be subjected to such shoddy service.
Sincerely,
[redacted]
[redacted] brought her vehicle to us on December 8, 2015, with 3 complaints as follows:1. Brake pedal rubbing noise2. Driver-side front window noise3. Vehicle pulling to the leftWe were not able to duplicate the brake pedal noise so no action or recommendation was made. In regard to the window...
noise, we had to order a replacement window channel as we did not have that part in stock. In order to complete the alignment, we had to order a camber kit for the vehicle. We have attempted to schedule appointments with [redacted] to complete the work but this has not been able to happen yet. We had an appointment yesterday with [redacted] but she did not show up for that. We would be happy to complete the work as needed but we cannot do so if [redacted] does not bring the vehicle in for the repairs.
Complaint: [redacted] I am rejecting this response because: After all reported repairs and $in charges, the car still had the exact same problem I initially came in forThe dealership even admitted they had not fixed the problem, diagnosing a bent valve (false) and recommending a complete engine overhaul for more $$, then stating the car was not fixableA local mechanic quickly fixed the problem for less than $The fact that he was able to diagnose and repair the problem so quickly indicated, he said, that the dealership was either negligent, incompetent or fraudulentThe fact that the problem was not repaired or ameliorated by the dealership indicates all the work done was not requested and thus unnecessaryI have paid a competent mechanic who completely repaired my vehicleAround $is what it should have cost meI should not have to pay for incompetent work that seemed to rack up charges instead of fixing the problem (over 3x the actual cost of repairs!), to a dealership that wasted my time (visits for the same problem) and treated me with contemptAttached is the final invoice from dealership documenting they knew the problem was not fixed and falsely suggesting 'internal damage' to engineNo one should be subjected to such shoddy service Sincerely, [redacted]
Aspen Air and Chris Z gave me excellent service the other day when my unit stopped workingChris got here at PM and worked until the job was doneHe was very professional and even moved my drain line further from my office because he said it would help the unitI have been a customer with Aspen for over years and they have serviced different properties for meI am very pleased with the company and every person that has come to my house for service has been outstandingGreat company and great group of guys working for them
Service provided by Rick Wof Aspen Air was great He came on time and spent time reviewing & adjusting my system's thermostat/humidistat configuration as well as double checking that my air handlers and condensers were operating properly When he left, I better understood the functionality of my Carrier system and believe that it is now performing at a more optimal level Should I need any further a/c adjustments from Aspen Air, I would certainly request that they send Rick W
David Lwas knowlegeable, efficient,personable and on time He took the time to explain and resolve the AC problem Employees like him make you want to use your company
Excellent company Have used their service for years Last problem technician came out on his day off to fix the problem
Franel Cis an excellent technicianHe is courteous, neat and thoroughHe is a superb representative of your company
Aspen Air Conditioning is always knowledgeable, prompt, efficient and reliable Service man Jason Brepresents his company in every aspect
*** *** brought her vehicle to us on December 8, 2015, with complaints as follows:
Brake pedal rubbing noise
Driver-side front window noise
Vehicle pulling to the left
We were not able to duplicate the brake pedal noise so
no action or recommendation was made In regard to the window noise, we had to order a replacement window channel as we did not have that part in stock In order to complete the alignment, we had to order a camber kit for the vehicle We have attempted to schedule appointments with *** *** to complete the work but this has not been able to happen yet We had an appointment yesterday with *** *** but she did not show up for that We would be happy to complete the work as needed but we cannot do so if *** *** does not bring the vehicle in for the repairs
David Lis a proficient service tech and an excellent representative of Aspen Air Conditioning, as have been other reps from Aspen in the pastA good company
Complaint: ***
I am rejecting this response because:
I specifically told my sales representative not to apply to *** and to relay that to *** I told him that I would not be approvedYour employees are lying to youHis name is Steve Matters and I told him at least twice, once when I looked at the car initially and once when I filled out the credit application These hard inquiries have already decreased my credit scoreYou should probably speak to your sales representatives about listening to their customers as well as inform your customers of the hard inquiries that will appear on their credit reports beforehand
Sincerely,
*** ***
David L., from Aspen Air conditioning, came to my house on 7/and 7/20, In both instances he was professional and discrete Aspen has been servicing my air conditioners for years They are reliable, professional and on time
Excellent service Franel Cwas greatHe did so many things and cleaned the drain line, check the freon, etcVery professionalI was very happy with his service
I have been a customer of aspen air for nine years
They have always given us good service and value for our money
Another very good young man came to service our AC unit yesterday
His name was David L
He provided excellent service and is a very courteous young man
I spoke with Mr*** today and we have resolved his concern. An error was made internally and his credit was not properly recorded. I received the following note from Mr*** after we spoke earlier today:
"Thank you MrSchaller for taking out time to call mePlease
feel free to let Revdex.com know that this matter is satisfactorily closed
Regards,
***
If you require any further information from me or the dealership, please let me know
*** *** ***
*** ** *as charged $plus shop supplies and taxes for the oil change, so we believe that we not only matched the coupon from the other dealer, but we beat it by a little over $1. Regardless, we are sorry that *** ** feels that he was treated unfairly and we would like to offer him 50%
off his next oil change in an effort to regain his faith. If this is acceptable to *** **, please have him contact me at ***
Excellent service. Honest transaction. Service technician Patrick S was exceptional.
Highly recommend.
[redacted] purchased this vehicle about 3 months and 7,000 miles ago and it is our technician's opinion that the vehicle is functioning properly at this time. Regardless of this, as offered in prior responses, if [redacted] would like to discuss trading her vehicle for another, we will gladly do our best to make it as easy as possible. Chris Miller can introduce her to our sales management team or she can reach out to the sales department directly.
On May 23, we tested the battery and charging system due to the customer's need to have the car jump started. Both the charging system and the battery tested fine so no work was performed. On the same date that this complaint was filed, the vehicle returned to our service department with...
a concern about the battery. This time, the battery failed the performance test and the battery was replaced. We believe the situation has been resolved.
Complaint: [redacted]
I am rejecting this response because:
After all reported repairs and $1188 in charges, the car still had the exact same problem I initially came in for. The dealership even admitted they had not fixed the problem, diagnosing a bent valve (false) and recommending a complete engine overhaul for more $$, then stating the car was not fixable. A local mechanic quickly fixed the problem for less than $400. The fact that he was able to diagnose and repair the problem so quickly indicated, he said, that the dealership was either negligent, incompetent or fraudulent. The fact that the problem was not repaired or ameliorated by the dealership indicates all the work done was not requested and thus unnecessary.
I have paid a competent mechanic who completely repaired my vehicle. Around $400 is what it should have cost me. I should not have to pay for incompetent work that seemed to rack up charges instead of fixing the problem (over 3x the actual cost of repairs!), to a dealership that wasted my time (3 visits for the same problem) and treated me with contempt.
Attached is the final invoice from dealership documenting they knew the problem was not fixed and falsely suggesting 'internal damage' to engine. No one should be subjected to such shoddy service.
Sincerely,
[redacted]
[redacted] brought her vehicle to us on December 8, 2015, with 3 complaints as follows:1. Brake pedal rubbing noise2. Driver-side front window noise3. Vehicle pulling to the leftWe were not able to duplicate the brake pedal noise so no action or recommendation was made. In regard to the window...
noise, we had to order a replacement window channel as we did not have that part in stock. In order to complete the alignment, we had to order a camber kit for the vehicle. We have attempted to schedule appointments with [redacted] to complete the work but this has not been able to happen yet. We had an appointment yesterday with [redacted] but she did not show up for that. We would be happy to complete the work as needed but we cannot do so if [redacted] does not bring the vehicle in for the repairs.