I can just pick out something else and my 3000$ down payment will go towards the different vehicle correct? I have to return again tomorrow due to the car still pulling left. So I'd like to do it all tomorrow
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
[redacted] came to the dealership on Saturday with a question about a claim regarding the [redacted] coverage that he purchased with his vehicle. He spoke to [redacted] on Saturday. We believe that [redacted] has taken his vehicle to another dealership or service...
facility for his concern as we have no record of him visiting our service department. He tried to call Phil G[redacted] yesterday but Phil was out sick which is why he didn't return [redacted] call until this morning. Since that call, Lori has contacted the appropriate Allstate claim center to try to figure out what is happening to cause [redacted] unhappiness. Unfortunately, because the vehicle was not taken to our shop, this can be a difficult task. The Allstate claim center told Lori that they had asked for further information on the claim but that this request went unanswered. Lori will be calling [redacted] to explain and will try to help him through this process aas best she can.
We have been in contact with the customer and are in the process of resolving his concerns. We have made an offer to him which he verbally accepted and are now working to coordinate a day and time when he can visit the dealership in person so we can complete the items for him.
I have a service plan with Aspen and Patrick S. is the tech who usually services my unit. He's professional and gets the job done, and is also great at explaining issues, repairs, or things I can do.
I can just pick out something else and my 3000$ down payment will go towards the different vehicle correct? I have to return again tomorrow due to the car still pulling left. So I'd like to do it all tomorrow
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
[redacted] came to the dealership on Saturday with a question about a claim regarding the [redacted] coverage that he purchased with his vehicle. He spoke to [redacted] on Saturday. We believe that [redacted] has taken his vehicle to another dealership or service...
facility for his concern as we have no record of him visiting our service department. He tried to call Phil G[redacted] yesterday but Phil was out sick which is why he didn't return [redacted] call until this morning. Since that call, Lori has contacted the appropriate Allstate claim center to try to figure out what is happening to cause [redacted] unhappiness. Unfortunately, because the vehicle was not taken to our shop, this can be a difficult task. The Allstate claim center told Lori that they had asked for further information on the claim but that this request went unanswered. Lori will be calling [redacted] to explain and will try to help him through this process aas best she can.
Excellent company. Have used their service for 17 years. Last problem technician came out on his day off to fix the problem.
We have been in contact with the customer and are in the process of resolving his concerns. We have made an offer to him which he verbally accepted and are now working to coordinate a day and time when he can visit the dealership in person so we can complete the items for him.
I have a service plan with Aspen and Patrick S. is the tech who usually services my unit. He's professional and gets the job done, and is also great at explaining issues, repairs, or things I can do.