Aspen Dental Office

I went to them signed an agreement form to have some work done was told by one of the dentists DrFoit that was very rude, that the occlusal adjustment couldn't be done because, I said was to close to a nerve, was charged for the work anyway.He also said that I didn't pay for the denture that I did pay for, I told him I wasn't satified with the way one of the teeth looked and he said that was the way it was suppose to look, he was such a rude dentist and cared about nothing I had to say, then we got into and argument and he told me I didn't have to see him anymoreI told them I would not see him againThen DrNewbern very nice did grind on the tooth a little and left it so sharp it cut my tongue I had to file on it when I got home with a nail fileI tried to get an appointment because the DrNewbern said to come back if I was still having problems I tried to get an appointment had to wait week and half.I ask her if there was anyway I could get in sooner, she said no and I won't cancel anyone else to give you an appointment, I was not asking her to do thatI was hung up on His staff is so rude if you have a complaint they start over talking you, they won't allow you to voice the complaint I have ask to speak to DrNewbern,a number of timesThey say I will leave him a note, not sure if he will have time to call you or when he willOn the appointment issue they told me the dentist that owns the place has nothing to do with the appointment staff, on the issue of my bill today I ask to speak to the head dentist she said he does not work in the billing deptTheir insurance payment did not coinside with the EOB statement that I recieved from insurance, they had less than what my insurance paidI said I would not pay the bill until I talked to the dentist in charge of the place, she said do what you want but if you don't then collections will take it over, I said I will make sure the word gets out what kind of business they run, she said I will not sit here and be threatened by you, I said if you consider that a threat then I consider yours a threat to me as well .That was the second lady I talked to today the other one hung up on me NOT a good place to do business withSo nice until they get your money and then they are a totally different crew

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I went to aspendental FridayThe 7th October They were closed so I will go again Monday [redacted]

See attachmentThank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the [redacted] , KY Aspen Dental branded practice, owned and operated by [redacted] DMD PLLC, I certainly do apologize for your experience at the [redacted] , KY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com, I have reviewed it along with your Aspen Dental accountThe reason for the additional $cost for your extraction was due to the treatment changing from a simple extraction to a surgical oneThe original charge of $was the estimate for a simple extractionAs you indicated in your complaint comments, the procedure became more involved and difficult hence more costlyIn response to your dissatisfaction and as a courtesy, on January 06, 2017, your account was credited for the $amountA refund check for $has been mailed to youI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information

Perhaps the only redeeming feature of Aspen Dental's Elizabethtown office is their dental hygienist (while brusque in attitude, she at least does her job correctly)Besides her, there is not much to praise about the practiceTheir past dentist, DrP***, was a godsend and made me feel extremely at ease, but since she left I have been stuck with DrN [redacted] N [redacted] has a somewhat poor bedside manner and, at my last visit, failed to file down a composite filling properly, negatively altering my biteBesides those rendering the actual dental services, those handling administration and reception are nothing to write home about eitherWe have been quoted prices only to have those prices altered upon payment, and a certain receptionist became very snarky when my mother did not have the extra two dollars to cover the altered paymentIn addition, the last time I had an appointment, we arrived on the proper date (9/28/16) and thirty minutes before our a.mappointment timeWe were then told that we had not been put on the schedule for that day, even though the appointment had been scheduled two weeks priorThe time before we also had trouble with scheduling; DrN [redacted] had been double booked for p.m., and I only got to see DrN [redacted] because his actual o'clock cancelledThese incidents speak volumes about how attentive Aspen Dental's staff is and how seriously they take their professions

Dear Ms [redacted] 5pt;">Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Louisville, KY Aspen Dental branded practice, owned and operated by [redacted] ***I certainly do apologize for your experience at the Louisville, KY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental account with the Louisville, KY Aspen Dental Office Manager, [redacted] and the treating dentist Dr [redacted] [redacted] stated that the restorative services provided to you were explained to you during the consultation and authorized by you, According to the dentist, the treatment provided was necessary and required prior to you receiving a partial dentureFor your review, I am enclosing with this letter a copy of your account ledger history and your Treatment Acceptance and Payment Arrangement formAt present your Aspen Dental account reflects a to credit balance of $A refund in that amount is being processed back to your [redacted] accountIf you wish to resume treatment, please contact [redacted] at the Louisville Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist youI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, [redacted] ***

Revdex.com:
I do disagree with how this aspen has handled the situationBut its over
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** *** *** *** ** *** ** *** RE: Aspen Dental Account Number *** Revdex.com Complaint ID # *** Dear Ms***: Thank you for sharing your concerns about the treatment you
received I am writing to you on behalf of the *** KY Aspen Dental branded practice, owned and operated by *** * *** *** * *** *** *** I certainly do apologize for your experience at the *** KY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the *** KY Aspen Dental Office Manager, *** with whom you have previously spoken with concerning this matter Of the total $6,that you paid via check and Visa card, $3,has been refunded to you That amount represents what was paid for the dentures and for work that was not yet done The $2,payment amount that remains posted to your Aspen Dental account is for non-denture services that were provided For your review, I am enclosing with this letter a copy of your Aspen Dental account ledger history that shows all transactions to date There is no additional amount to refund at this time If you have questions about specific treatment or services provided to you, please contact *** at the dental office at *** *** *** *). I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, *** *** *** *** Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: ***, Extension *** Fax: *** *** *** ***

See attachment.Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the ***, KY Aspen Dental branded practice, owned and operated by *** *** DMD PLLC, I certainly do apologize for your experience at the ***, KY Aspen
Dental office.I am in receipt of your complaint filed with the Revdex.com, I have reviewed it along with your Aspen Dental accountThe reason for the additional $cost for your extraction was due to the treatment changing from a simple extraction to a surgical oneThe original charge of $was the estimate for a simple extractionAs you indicated in your complaint comments, the procedure became more involved and difficult hence more costly.In response to your dissatisfaction and as a courtesy, on January 06, 2017, your account was credited for the $amountA refund check for $has been mailed to you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information

Dear Ms***Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Louisville, KY Aspen Dental branded practice, owned and operated by *** * *** *** ***I certainly do apologize for your experience at the Louisville, KY Aspen Dental
office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental account with the Louisville, KY Aspen Dental Office Manager, *** and the treating dentist Dr*** stated that the restorative services provided to you were explained to you during the consultation and authorized by you, According to the dentist, the treatment provided was necessary and required prior to you receiving a partial dentureFor your review, I am enclosing with this letter a copy of your account ledger history and your Treatment Acceptance and Payment Arrangement formAt present your Aspen Dental account reflects a to credit balance of $A refund in that amount is being processed back to your *** accountIf you wish to resume treatment, please contact *** at the Louisville Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I went to aspendental FridayThe 7th October They were closed so I will go again Monday*** ***

Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Clarksville, IN Aspen Dental branded practice, owned and operated by [redacted] DMD LLC. I certainly do apologize for your experience at the Clarksville, IN Aspen Dental office.I am in...

receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Clarksville, IN Office Manager, [redacted] with whom you recently spoke to. Per [redacted] you will come to the dental office to sign the Denture Money Back Guarantee form for the denture (s) that you are dissatisfied with. At that time a refund will be processed back to you for the denture payment. If you have any questions, please contact [redacted] at the dental office at ([redacted] and she will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: -###-###-####, Extension 1329 Fax: ###-###-#### E-mail: [redacted]

Revdex.com: I do disagree with how this aspen has handled the situation. But its over.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted]
5pt;">Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Louisville, KY Aspen Dental branded practice, owned and operated by [redacted]. I certainly do apologize for your experience at the Louisville, KY Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account with the Louisville, KY Aspen Dental Office Manager, [redacted] and the treating dentist Dr. [redacted] stated that the restorative services provided to you were explained to you during the consultation and authorized by you, According to the dentist, the treatment provided was necessary and required prior to you receiving a partial denture. For your review, I am enclosing with this letter a copy of your account ledger history and your Treatment Acceptance and Payment Arrangement form. At present your Aspen Dental account reflects a to credit balance of $86.40. A refund in that amount is being processed back to your [redacted] account. If you wish to resume treatment, please contact [redacted] at the Louisville Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist you.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
 
[redacted]

See attachment.
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the [redacted], KY Aspen Dental...

branded practice, owned and operated by [redacted] DMD PLLC, I certainly do apologize for your experience at the [redacted], KY Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com, I have reviewed it along with your Aspen Dental account. The reason for the additional $92.70 cost for your extraction was due to the treatment changing from a simple extraction to a surgical one. The original charge of $119.70 was the estimate for a simple extraction. As you indicated in your complaint comments, the procedure became more involved and difficult hence more costly.
In response to your dissatisfaction and as a courtesy, on January 06, 2017, your account was credited for the $92.70 amount. A refund check for $92.70 has been mailed to you.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.

On June 28, 2016, I had teeth pulled and new dentures made. After a few days, I realized the new dentures didn't fit properly, especially the "bottoms". Aspen realigned them once; they still didn't fit. After several visits and adjustments, they still don't fit. I can't eat with these and would like to get my money back. I am very dissatisfied with the product and would like my money back.

I went to them signed an agreement form to have some work done was told by one of the dentists Dr. Foit that was very rude, that the occlusal adjustment couldn't be done because, I said was to close to a nerve, was charged for the work anyway.He also said that I didn't pay for the denture that I did pay for, I told him I wasn't satified with the way one of the teeth looked and he said that was the way it was suppose to look, he was such a rude dentist and cared about nothing I had to say, then we got into and argument and he told me I didn't have to see him anymore. I told them I would not see him again. Then Dr. Newbern very nice did grind on the tooth a little and left it so sharp it cut my tongue I had to file on it when I got home with a nail file. I tried to get an appointment because the Dr. Newbern said to come back if I was still having problems I tried to get an appointment had to wait week and half.I ask her if there was anyway I could get in sooner, she said no and I won't cancel anyone else to give you an appointment, I was not asking her to do that. I was hung up on . His staff is so rude if you have a complaint they start over talking you, they won't allow you to voice the complaint . I have ask to speak to Dr. Newbern,a number of times. They say I will leave him a note, not sure if he will have time to call you or when he will. On the appointment issue they told me the dentist that owns the place has nothing to do with the appointment staff, on the issue of my bill today I ask to speak to the head dentist she said he does not work in the billing dept. Their insurance payment did not coinside with the EOB statement that I recieved from insurance, they had less than what my insurance paid. I said I would not pay the bill until I talked to the dentist in charge of the place, she said do what you want but if you don't then collections will take it over, I said I will make sure the word gets out what kind of business they run, she said I will not sit here and be threatened by you, I said if you consider that a threat then I consider yours a threat to me as well .That was the second lady I talked to today the other one hung up on me. NOT a good place to do business with. So nice until they get your money and then they are a totally different crew.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  I went to aspendental Friday. The 7th October.  They were closed so I will go again Monday. [redacted]

Thank you for sharing your concerns about the treatment you received. I am writing to...

you on behalf of the Clarksville, IN Aspen Dental branded practice, owned and operated by [redacted] DMD LLC. I certainly do apologize for your experience at the Clarksville, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Clarksville, IN Office Manager, [redacted] with whom you recently spoke to. Per [redacted] you will come to the dental office to sign the Denture Money Back Guarantee form for the denture (s) that you are dissatisfied with. At that time a refund will be processed back to you for the denture payment. If you have any questions, please contact [redacted] at the dental office at ([redacted] and she will be happy to assist you.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted] Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc. Phone: -###-###-####, Extension 1329
Fax: ###-###-#### E-mail: [redacted]

Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Paducah, KY Aspen Dental branded practice, owned and operated by [redacted]. [redacted] DMD a Prof Service Corp. I certainly do apologize for your experience at the Paducah, KY Aspen Dental office.I am...

in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account with the Paducah, KY Aspen Dental Office Manager, [redacted]. [redacted] advised me that he recently spoke with you and that you have an appointment scheduled for an evaluation and adjustment on May 10, 2016. If you have any further concerns about your dental treatment, please do not hesitate to contact [redacted] and the dental team at the Paducah, KY Aspen Dental office at ###-###-#### (option 2) and they will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,[redacted]

Thank you for sharing your concerns about the treatment you received. I am writing to...

you on behalf of the Paducah, KY Aspen Dental branded practice, owned and operated by [redacted]. [redacted] DMD a Prof Service Corp. I certainly do apologize for your experience at the Paducah, KY Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account with the Paducah, KY Aspen Dental Office Manager, [redacted]. [redacted] advised me that he recently spoke with you and that you have an appointment scheduled for an evaluation and adjustment on May 10, 2016. If you have any further concerns about your dental treatment, please do not hesitate to contact [redacted] and the dental team at the Paducah, KY Aspen Dental office at ###-###-#### (option 2) and they will be happy to assist you.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]