Aspenn Environmental Services DC

David contacted Revdex.com to confirm this was resolved directly with the customer

I spoke with ** from the business and he stated the his sales representative did call the consumer and asked if she wanted the treatment for 1/of an acre which would be $ [redacted] As a good faith effort, ** stated that he will take off the $ [redacted] credit for the consumer

Mr [redacted] 's initial issue was that our applicator didn't properly do the work and left him a bill for $Since posting the complaint Mr [redacted] viewed his neighbors security cameras and it showed our applicator properly treated the propertyI recently spoke to [redacted] and he said it was his mistake and he will be removing the complaint and is satisfied with our servicesThere is no longer a dispute between Mr [redacted] and Aspenn Environmental.Thank You, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The terms of the compromise agreed upon included being sent a reduced ( by 50%) billing along with a letter on company letterhead stating that this constitutes final billing and there is no contract for further services implied or otherwise as well as assurance there will be no negative credit reporting associated with this "mis-understanding"To date I have received none of the above and am therefore unwilling to rescind the complaint at this point

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I'm writing to inform you that the matter with Aspenn Environment Service has not been settled with the customer, as indicated by DavidI have not talked with David after he hung up the phone some time ago.On June 10th, I talked with Ron, one of the ownersRon stated the he would send a full refund of [redacted] out in the mail on Monday June12th, I have waited a full week before attempting to call Ron and David with no answerI will give them time to notify me before taken any further action against them

The customer contacted Revdex.com to state that the requested letter has been received and a zero balance has been providedHe stated that the letter from the business came about three weeks ago

Revdex.com spoke with the businessThe customer's bill is the split amount a new invoice has been sent with the correct amount

Revdex.com received a response from David regarding this caseAt this time the business has been in contact with the customer and acknowledged the issues caused on their end and will be crediting the account of the customer

In regards to Revdex.com case # *** I spoke to mr*** and believe we reached an acceptable resolution that satisfies both of usthank you very much *** ***

Revdex.com spoke with the business regarding this caseThis customer was sent a payment in full letter before they received this case and have confirmed with the customer that was received

Revdex.com spoke with *** from the businessHe said that in their computer system there is no indication of any missed calls from this customer's on file numbers or messages left by this customerThe business is also not able to leave the customer a message to speak with him about this service issue
they will be trying again to contact the customer to see that the issues are resolvedThe business asked that the customer provide the number used to contact the business to further look into this matter

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I'm writing to inform you that the matter with Aspenn Environment Service has not been settled with the customer, as indicated by David. I have not talked with David after he hung up the phone some time ago.On June 10th, 2017 I talked with Ron, one of the owners. Ron stated the he would send a full refund of [redacted] out in the mail on Monday June 12th, 2017. I have waited a full week before attempting to call Ron and David with no answer. I will give them time to notify me before taken any further action against them.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have received a call in reference to complaint ID [redacted] that my account balance was $0.00 and there was a billing mistake whereas my payment was applied to another client's account. I received an email that my account is $0.00.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer provided Revdex.com two invoices provided after speaking with the business indicating a larger amount due than agreed upon.

The customer contacted Revdex.com to state that the requested letter has been received and a zero balance has been provided. He stated that the letter from the business came about three weeks ago.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The terms of the compromise agreed upon included being sent a reduced ( by 50%) billing along with a letter on company letterhead stating that this constitutes final billing and there is no contract for further services implied or otherwise as well as assurance there will be no negative credit reporting associated with this "mis-understanding". To date I have received none of the above and am therefore unwilling to rescind the complaint at this point.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and...

have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The terms of the compromise agreed upon included being sent a reduced ( by 50%) billing along with a letter on company letterhead stating that this constitutes final billing and there is no contract for further services implied or otherwise as well as assurance there will be no negative credit reporting associated with this "mis-understanding". To date I have received none of the above and am therefore unwilling to rescind the complaint at this point.

[A default letter...

is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]