Aspenn Environmental Services DC

I spoke with ** from the business and he stated the his sales representative did call the consumer and asked if she wanted the treatment for 1/3 of an acre which would be $[redacted]. As a good faith effort, ** stated that he will take off the $[redacted] credit for the consumer.

David contacted Revdex.com to confirm this was resolved directly with the customer.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I'm writing to inform you that the matter with Aspenn Environment Service has not been settled with the customer, as indicated by David. I have not talked with David after he hung up the phone some time ago.On June 10th, 2017 I talked with Ron, one of the owners. Ron stated the he would send a full refund of [redacted] out in the mail on Monday June12th, 2017. I have waited a full week before attempting to call Ron and David with no answer. I will give them time to notify me before taken any further action against them.

Mr. [redacted]'s initial issue was that our applicator didn't properly do the work and left him a bill for $104.00. Since posting the complaint Mr. [redacted] viewed his neighbors security cameras and it showed our applicator properly treated the property. I recently spoke to [redacted] and he said it...

was his mistake and he will be removing the complaint and is satisfied with our services. There is no longer a dispute between Mr. [redacted] and Aspenn Environmental.Thank You,[redacted]

Review: I received service (which I question b/c I have not seen any results) on 5/18/16. After receiving my bill I sent back the slip alongside with my card information for payment. My bank account was debited on 6/6/16 for $99. I have received 2 notices in the mail about a charge of $99. I have recorded over 10 calls made to this office using numbers: [redacted] and [redacted] in which I leave several msgs and nobody returns my call. When I finally connected with an operator they informed me on several occasions that they would fwd. my information over and someone will call me back. I finally received a call from a sup on a Friday July 8th that he would call me but never did. I threaten to report to the Revdex.com on a vm and I finally got a call on my work phone from a guy named Dave who gave me all these excuses for not following up. he gave me his email: [redacted] to send my copy of the receipt and my billing. I asked him to confirm receipt in which I never received a response. I called the number using his ext. 304 and left a msg that I wanted to hear back to confirm this billing has been resolved and should have $0.00 balance. As of 7/8 (resent email), I have yet to hear anything from them that my account is cleared.Desired Settlement: a letter stating my account is $0.00 balance and to be never contacted by the business again once received.

Business

Response:

Revdex.com spoke with the business regarding this case. This customer was sent a payment in full letter before they received this case and have confirmed with the customer that was received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have received a call in reference to complaint ID [redacted] that my account balance was $0.00 and there was a billing mistake whereas my payment was applied to another client's account. I received an email that my account is $0.00.

Regards,

Review: I have recently received a Notice of Balance Past Due from ASPENN in the amount of $104.63 regarding Account Number 31738 for services that were not requested to be performed at our residence. When we received the initial bill, I called the provided company phone number, explained the situation and was assured we would not receive future notices to provide payment. However, the most recent letter includes a Finance Charge and a threat to refer our account to a collection agency. I have called the phone number provided on the letters mailed to us ([redacted]) several times, only to reach a voicemail that promises a return phone call within 24 hours. No return phone call has been made by ASPENN.Desired Settlement: The desired settlement is a $0 balance on ASPENN Account Number 31738, no future payment reminders, no threat to refer our account to a collection agency and no derogatory information appear on our credit history regarding this account. I would like confirmation of this settlement be provided in the form of a letter sent to our home address.

Consumer

Response:

The customer contacted Revdex.com to state that the requested letter has been received and a zero balance has been provided. He stated that the letter from the business came about three weeks ago.

Review: I received a service from Aspenn and paid for the service in full to spray my yard for ticks and insects. A few months later I was contacted by the company for the second spraying. A representative told me it was the second required spraying from the first spraying. He told me to put up my animals and they would be by on Saturday for the second spraying. It was my understanding that it was a second part to the first spraying and all I needed to do was make sure my animals were inside. It wasn't until I received a bill for the second spraying that I became aware it wasn't the second part, it was an entirely different spraying for an entirely different insect.. When I talked to Aspen, they said, don't worry about the payment, I could pay it anytime. The problem is there shouldn't have been another payment or another spraying. If they would have told me it was for a different insect and different spraying all together, I would have told them no. They never divulged any information that made me think this was a different requirement only that it was a second spraying as a continuance to the first one.Desired Settlement: Since they did not explain the additional spraying required additional payment, I don't feel I should have to pay the invoice they keep sending me, which I increasing in price every time they do.

Business

Response:

[redacted],

Review: I agreed to have Aspenn Environmental Services DC, LLC to come and service my house on Tuesday, 6 May, 2015. No technician showed up to service the property. However, I was still billed $104.00. My home has exterior security cameras that notify me of any movement close to the foundation of the property. On that day there was only movement from the front door security camera showing someone slipping a bill in the door. I tried calling the company, but to no avail.Desired Settlement: Either service my property or disregard the payment.

Business

Response:

Mr. [redacted]'s initial issue was that our applicator didn't properly do the work and left him a bill for $104.00. Since posting the complaint Mr. [redacted] viewed his neighbors security cameras and it showed our applicator properly treated the property. I recently spoke to [redacted] and he said it was his mistake and he will be removing the complaint and is satisfied with our services. There is no longer a dispute between Mr. [redacted] and Aspenn Environmental.Thank You,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I was contacted by phone by representative of ASPENN Environmental Services. At the time I declined any services, but was contacted again a month later. At that time I scheduled services for July 30, 2014. I was not home on 7/30 but the technician came , performed services and left a handwritten work invoice. Since I was not there I did not sign the work invoice, but I received a call from the technician stating that the invoice was being left. The invoice only provides for credit card information to be provided and then mailed in so I emailed the company at their website [redacted] requesting that someone contact me so that I can resolve the invoice, but received no response.

A week later I called and left a message, but received no response. I called again and left another message. The invoice states:

"PLEASE NOTE PAST DUE AMOUNTS AFTER 30 DAYS WILL BE SUBJECT TO 1.5% FINANCE CHARGE MONTHLY"

I have made numerous attempts to contact the company, to include using their directory (which appears to not work either), but cannot reach anyone or get them to contact me in return. I was already leery about sending my credit card information to them and the fact that I cannot reach anyone does not make may anymore comfortable in sending my credit card information to them. I have spent too much time trying to reach out to a company that has provided a service. At this point it feels more like some sort of scam. I regret accepting the offer to have them come out. I will never do business with them again nor will I recommend them or their services.Desired Settlement: My desired out come is for the invoice to be voided and to receive confirmation of such in writing.

Business

Response:

Revdex.com spoke with [redacted] from the business. He said that in their computer system there is no indication of any missed calls from this customer's on file numbers or messages left by this customer. The business is also not able to leave the customer a message to speak with him about this service issue. they will be trying again to contact the customer to see that the issues are resolved. The business asked that the customer provide the number used to contact the business to further look into this matter.

Review: Aspen left a bill for $168 for services rendered at our home that were not requested or authorized. We did not want the services or how they got our information.Desired Settlement: We would like for our bill to be credited to 0 balance. We do not want the company to provide services any more.

Business

Response:

I spoke with ** from the business and he stated the his sales representative did call the consumer and asked if she wanted the treatment for 1/3 of an acre which would be $[redacted]. As a good faith effort, ** stated that he will take off the $[redacted] credit for the consumer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: We recently moved into the area and bought the home in question.My wife was contacted by an Aspenn sales rep who falsely implied they had been servicing the property with the previous owner. She agreed to meet with and discuss the proposed service however the company simply showed up and delivered a $328.00 invoice while never getting cleared to perform the job.They did convince my son to sign the bill however. They subsequently sent several bills all of which I attempted to contest -however their strategy is to only allow cancellations through phone contact with agents that are never phone available. The latest letter indicated a collection agency threat. All in all a clever and very difficult scheme to extricate oneself from. I have written on the bills and returned them and have called numerous times with no result.Desired Settlement: I expect an adjustment to a zero balance as well as written assurance that there is no implied long term contract as well as no future expectation thereof. I also require assurance that there will be no negative credit events associated with this. Thank you

Business

Response:

In regards to Revdex.com case # [redacted] I spoke to mr. [redacted] and believe we reached an acceptable resolution that satisfies both of usthank you very much [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The terms of the compromise agreed upon included being sent a reduced ( by 50%) billing along with a letter on company letterhead stating that this constitutes final billing and there is no contract for further services implied or otherwise as well as assurance there will be no negative credit reporting associated with this "mis-understanding". To date I have received none of the above and am therefore unwilling to rescind the complaint at this point.

Business

Response:

Revdex.com spoke with the business. The customer's bill is the split amount a new invoice has been sent with the correct amount.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer provided Revdex.com two invoices provided after speaking with the business indicating a larger amount due than agreed upon.

Review: Aspenn provided pesticide services to my property on 9/3/2013 & 10/15/2013. I paid with a check at the time of both services. I have recently received an invoice asking for payment on both services and charging interest on the Sept service. When I try to contact the company, no options take me to a human being. Although the option of "accounting" is given, only a voice-mail is provided. If I choose operator, I get back to one of the original menus. I left a v.mail with this info and my phone #.

This has happened in the past but I am no longer going to put up w/it.Desired Settlement: 1. Phone call 2. corrected invoice mailed to me