Asphalt & Concrete Buy Knox, Inc.

All I can say is avoid this company at all costs! Too much nonsense went on with a simple project to even begin to describe how awful my experience was. Their employees are as awful as their work. They should be ashamed of themselves and the company for how they treat people.

Final Consumer Response /* (2000, 6, 2015/11/30) */
please withdraw my complaint. Provider completed my driveway on 11,24,15

Initial Business Response /* (4000, 8, 2014/11/08) */
We have come to an agreement with the customer and will complete the work as agreed. Thank You.
Final Consumer Response /* (3000, 6, 2014/10/29) */
Business has communicated and agreed to fix the issue. This is tentatively...

resolved, pending their follow through.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Upon learning after talking to my wife I would like to say I am sorry for filing this complaint I have learned that the company did tell my wife they would start after September 5th. There for this complaint should be deleted and should have never been filed. I will be a lot more careful in the future.

As all of the other reviews have stated, this is a terribly run company. If you want your project done in a reasonable amount of time DO NOT hire this company! We signed a contract on June 23, 2016 for a concrete sidewalk and an asphalt driveway. The smooth talking salesman assured us the three stage project would start the second or third week in August, but of course no specific date could be given. This should've been our first red flag. After hearing nothing from them and noticing the salesman never even wrote down a phone contact for us, we called at end of August. As other reviewers said, they won't give any specific dates or info. It should be a few more weeks because of the rain and one of the men broke his arm. What?!? You've had my down payment for two months and still can't give me a date for when you will start? They tore out our driveway on Sept 16, THREE months after signing contract. They did the concrete sidewalk on Sept 26. And then we parked on our gravel driveway until NOVEMBER 9 when they finally put in our asphalt driveway
that is 4 inches higher than our lawn. Since we can't plant sod in November we will have to spend more money in the spring to bring our lawn up on both sides of the driveway. The slick salesman never mentioned that! Again, do not hire this company.

Asphalt and Concrete Buy Knox has been working with the customer and are working on here project 10/11/16.

Initial Business Response /* (1000, 11, 2015/10/01) */
RE: Case: [redacted] : [redacted] & [redacted]
We have complete the work at[redacted] for the [redacted], on September 30, 2015.
Patty [redacted]
Customer Service
[redacted]original document attached.
Initial Consumer...

Rebuttal /* (2000, 12, 2015/10/01) */
Final Business Response /* (4000, 21, 2015/10/19) */
[redacted]Corresponding documents attached.
RE: Case #[redacted] & [redacted]
In response to the [redacted] last complaint.
1. Asphalt is not smooth in areas, I have included the check list they signed Refer to item number 7.
2. Not sure what doesn't match up. If talking about the asphalt is a little lower then the apron, it should be fine as the apron is going to move up and down during the freeze thaw cycle in the winter. We suggest they check it in the spring as to any changes and we will be happy to check on it.
3. As for paying full price yes we do expect to be paid in full as we have completed our work. The driveway is structurally sound and looks good.
I have included pictures of the finished driveway.
Respectfully,
Patty [redacted]
Customer Service
Final Consumer Response /* (2000, 23, 2015/10/29) */

Initial Business Response /* (1000, 10, 2014/11/10) */
We have been corresponding with the [redacted] regarding this issue. His requested resolution is unfair and unsupported. We will offer as always to stand behind the warranty per his contract. He also signed a checklist and received his care...

and maintenance booklet with details exceptions to the guarantees. The one that affects his warranty is unstable subsoil. That is clearly a major issue on his property that was identified. We did everything we could and he had another company involved to install tile to reduce the water issue and stabilize his subsoil. That was their role, ours was to install the product. He should maybe consider looking into how effective his tiling is he had installed.
If you review the concerns he has and the contract, checklist, and booklet, all of which he signed off on, you will see we installed as agreed upon and laid out all the concerns and exceptions to the warranties clearly before work began. I will send you copies of these items as well as our letters to him responding to his complaints.
We did inspect the work on site. We even brought in an industry expert who agreed the concrete and installation was fine. We have installed hundred of garage floor over the years and our installation practices are within industry standards. In reviewing our crew notes here is how we installed the garage floor:
1. It was very wet with a clay/limestone base when it was opened. We installed 24 tons of limestone which is double the amount we typically expect to do given the square footage to build a foundation to support the concrete. We installed 6 floor supports under the concrete floor as well as repairs 4 footing blocks along the front of the garage. That is an extremely well supported floor. On top of that after the base set for we sent out basers out again to do a touch up to prep the base again prior to poring the concrete, another extra step not usually done along with the customer installing his drain tile. We installed 23.25 yards of concrete completed in two pours. Note we used an extra almost 4 yards of concrete on this floor so the average thickness if more than 4 inches as agreed. Tooled control joints as equally effective as saw cuts. You average 25% depth in a cut to weakened that spot to allow the concrete to move and crack in those joints. The idea of it is that hopefully the crack stays in the joint and remain somewhat hidden but it can jump out of the joint. This does not mean the joint was ineffective it is just the nature of concrete. We installed extra materials and put in extra labor in this site. To compare us to another company process does not even make sense. We have different material, processes, and I am sure warranties. I am curious as to why he went with another company if he felt the prior company did an excellent job. We have repeat customers all the time.
We will stand behind our work and what we guarantee for the ten years in his contract. Beyond that there is nothing more we can do for him.
Initial Consumer Rebuttal /* (3000, 12, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife and I would like to take this dispute to Revdex.com arbitration. We concur that the issue is at a standstill and we would like to reach a settlement. We would like the arbitration hearing to be conducted at our home so that the arbitrator can see the concrete situation first hand.
As the customer, we expected Asphalt & Concrete Buy Knox to be the experts in the concrete process. This includes effectively preparing the area where they were to lay the concrete and properly isolating the concrete poured in the garage from the driveway to do as much as possible to prevent cracking. As the pictures of the cracking shows, neither was done properly.

Asphalt & Concrete Buy Knox did not install an expansion joint along the foundation line between the garage and the driveway (please see complaint issue 2). Instead, they used what is called a tooled control joint. The cement cracking patterns in my driveway and garage are proof that using tooled control joints as a substitute for an expansion joint is not as "equally effective" as Asphalt & Concrete Buy Knox claims.
An expansion joint would have isolated any movement between the two areas and would have greatly reduced the opportunity for cracking. Without the expansion joint, Asphalt & Concrete Buy Knox created the teeter-totter effect by allowing the garage and driveway slabs to be joined together creating the board on the teeter-totter. The teeter-totter pivot point becomes the foundation. Like a teeter-totter, when one side, say the driveway slab, tries to move the other side, the garage slab, tries to move in the opposite direction. Eventually, one side or the other or both will crack to relieve the stress. The result is the parallel cement cracking pattern you see in my garage and driveway on both sides of the pivot point, the foundation. This parallel cracking pattern started during the spring thaw of 2013 in April and May. This was less than one year after the concrete was poured. And, the cement cracking pattern continues to get worse.
I was present during the Asphalt & Concrete Buy Knox cement pouring in July 2012. The cement for the garage and driveway apron area was all part of the same pour. The second pour that Asphalt & Concrete Buy Knox referred to was done on the same day - just from a different truck - at the street end of the driveway. The expert I consulted says the proper way would be to pour either the garage or the driveway on separate days enabling one or the other to dry so that the expansion joint can be properly installed (please see points 1 and 2 in my complaint).

During heaving rains, we have experienced water flowing back into the garage. This is caused because Asphalt & Concrete Buy Knox did not recess the driveway from the garage (see point 3 of my complaint). This can contribute to moisture in the subsoil and negate the impact of the drain tiling we had installed.
We were not home when the expert referenced by Asphalt & Concrete Buy Knox came. Their expert did not have access to see the entire issue because the garage doors were shut and there are no windows.
The expert that I had perform the analysis of the issues has 34 years of experience in the concrete business and has worked on hundreds of concrete jobs. His findings are referenced in my complaint submitted to the Revdex.com. His summary is that Asphalt & Concrete Buy Knox took too many short cuts during the cement pour process - the biggest of which was the failure to install an effective expansion joint to isolate the concrete movement in the garage from driveway and prevent water backflow into the garage.
We believe we have a valid reason for Asphalt & Concrete Buy Knox to either redo their work or refund our money and cover the extra cost to have a different organization correct the mess. If they were to do so, I would be the first to sing their praises saying they stood behind their warranty.