Assets Protection Insurance

This is the first I have seen of this, I will have my staff look into this.

Dear Ms. [redacted], This is a response to the complaint made by [redacted] against [redacted] Apartments regarding Money Owed at move out. Ms. [redacted] gave her notice to [redacted] Apartments on 2/26/2015 that she would be vacating on 4/9/2015.  At the time Ms. [redacted] put in her 60-day notice she was...

informed that we require a 60-day notice and any unfulfilled notice time would be billed at move out. The expected move out date for Ms. [redacted] was 4/9/2015; on that date there were no keys returned to the rental office. On 4/15/2015, an inspection of Ms. [redacted]’s apartment was conducted and determined Ms. [redacted] had vacated. We do not know the exact date Ms. [redacted] moved out since we did not receive any keys or communication from Ms. [redacted], therefore we took possession on 4/15/2015. (Lease enclosed) Ms. [redacted] says that she asked for maintenance to do repairs to drywall and carpet issues, while she did call about the carpet issue, that her dogs destroyed, there was never a call about the fist size holes in the drywall. (Work orders and pictures enclosed) Attached is Ms. [redacted]’s ledger that has all charges, photos of the condition of the apartment, work order list for all work orders that Ms. [redacted] requested and notes that were entered.  (Ledger and pictures enclosed) Upon move out Ms. [redacted] household was charged rent, late fees, utilities through move out date of 4/15/2015, damages and cleaning fees. Ms. [redacted] did purchase a bond at move-in for $87.50 which covers up to $500 in damages. Ms. [redacted]’s balance at move out was $1132.56.  We received $500 from the surety bond company leaving a balance due from Ms. [redacted] in the amount of $632.56. (Move out statement enclosed) [redacted] Apartments will not reduce any charges incurred by Ms. [redacted]’s household.   Should you have any further questions, please feel free to give my office a call at 317-819-3009. Best Regards, Melissa B[redacted], CAM, CAPS, AHM, HCCP Regional Property Manager

While we understand the inconvenience of having an account placed in collections, Ms. [redacted] is accurately describing our collections process.  Ms. [redacted] was in contact with our office regarding her need to break her lease agreement but did not want to be placed in collections and our...

Property Manager offered for her to sign an agreement.  Ms. [redacted] tendered a payment of $300 on her move-out day (7/31) while the Property Manager was unavailable but never returned to sign the aforementioned agreement or make additional payments.  In fact, by her own admission, she received a letter on 9/28 from our collection agency which was nearly 60 days after her move out and no additional payments had been tendered.  Ms. [redacted] also describes a phone call that was made to the Leasing Agent leaving a message for Mayra but the office has no records of those calls or messages at the property.   Further, according to our records, a final account statement detailing Ms. [redacted]’s obligations after move out was sent to her last known address at the apartment community as a result of not providing a forwarding address to our staff.   To that end, now that the account has been placed in collections, Ms. [redacted] will need to work directly with the collection agency in order to satisfy the debt on her account.   Sincerely,   Vito Z[redacted] Regional Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However, please inform the business that this situation could have been resolved much earlier had our phone calls been returned. Somebody could have explained this to us, and we would have been able to address these issues with the United States Postal Service. We opened the PO Box on June 15, so there should not have been any issues. I would have appreciated more communication from Flaherty and Collins, since we spent five weeks attempting to locate our money. Thank you for resolving this dispute.
Regards,
[redacted]

In regards to Complaint ID #[redacted] I, Angela P[redacted], spoke to the Consumer ([redacted]) on 04/10/2017 via phone at [redacted] in regards to the above Complaint ID.  I informed Miss [redacted] that Renaissance Homes has filed the claim with their insurance provider and she would be hearing...

back through [redacted] Insurance and/or her own insurance provider.  I also informed Miss [redacted] that Renaissance Homes will cut down or remove the tree from the [redacted] location within the next 2 weeks as to no longer be a burden of worry to Miss [redacted].  Miss [redacted] was very appreciative of my call and we agreed to touch base within the next few weeks if contact from the insurance providers was not made. I also asked Miss [redacted] to reach out to me directly if she requires any additional needs or information and I will be more than happy to assist in any way possible. Thank you, Angela P[redacted], CAM, CAPS Regional Property Manager Flaherty & Collins Properties One Indiana Square, Suite 3000 Indianapolis, IN  46204 e-mail ap[redacted]@flco.com Office: 317.816.9300 Cell: [redacted]

This is the first I have heard of this issue, I will get with my staff and see where this stands. Sorry for the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company states I never provided them with my new address. The collection agency states they receive my address information from Flaterhy and Collins. If the company didn't know my current address how did the collection agency receive the information to send me the letter. Also I did a change of address with the post office which went into effect on 08.01.2015. I never received a forwarding letter. I would like to know the date the letter that was mailed out from Spyglass regarding my final balance. Lastly I was in Spyglass office on Friday July 31th to sign the form for payment arrangements. I did a walk through of my apartment with the maintenance man. We walk back to the office together I gave Myra the $300 money order and asked if I can sign the form today. I explained to Myra, the property manager, face to face I have moved to another side of town and unable to come back to the apartments. Myra stated she didn't have the form available so I told I will call on Monday t0 see if it can be faxed.  So that's why I called her Monday August 3rd. I was told Myra wasn't available by Catalia. It provided Catalia, the office assistant, with my address and phone number. This company is not truthful, and trying to cover their back by providing false information. It's really sad especially when I tried to do the right thing. The company set me up for failure. I need a copy of the final letter the company claims Spyglass sent to my last know address. Also I need proof of everything I was charged for and proof $300 was credited to my final balance.]
Regards,
[redacted]