Associated Builders & Contracters, Inc.

First I want to apologize for myself and *** *** as neither received the email in regards to the issue at hand. When I looked into the situation I found that we had two red Accord Sports when the price was quoted, but when the customer came in we had already sold the Accord Sport
with out the accessories. That is why we showed them the Accord Sport on the showroom with the accessories. This was intentional at all. We hope Mr*** and your family will continue to work our company

The customer has tires for loyalty. We have to follow the guide lines of tires being at 3/Dealer can't extend the contract. Customer will have tires replaced once they meet the requirements of the contract he signed and must follow

I am rejecting this response because: I was hit from the back in the accident almost 6-years ago and it was not a severe accident to turn off any air bag inflators like Elk Grove Honda is making it soundThe point I want to make here is I have NEVER had air bag related issues until Elk Grove Honda did whatever they did to my car when I brought it inIt's Elk Grove Honda's responsibility and they need to take ownership for the issue they have caused on my car

Customer came in for recall Explained to customer that we do not remove the upper part that was scratched, but remove the air bag assembly from underneath Customer said okay and would ask her children Dealer not responsible This is an *** *** recallDealer did not
do anything with the top part Dealer not responsible

I forgot to add the fact that when you run a car fax, the vehicle has been in an accident The customer

I am rejecting this response because: When I called and talked to the sales agent on the phone I was told they only had one red Accord Sport in stock, not twoThere was also no mention of another red Accord Sport being sold when we questioned why we weren't told about the add-ons at the time of the price quoteThe vehicle online in your advertisement is the same stock number as the one we bought, I have a copy of the Internet ad listingThis was the same car the sales agent quoted on the phone

The $was given by American Honda if the customer financed to vehicle with them. Ben made an assumption that Mr*** was going to finance. I apologize for the error on our part therefore I am going to send Mr*** $from us for the error. This was not
intentional but we did promise him the $500.00. *** ***

I am rejecting this response because: When I originally came in on 3/1/I came in for a reason not associated with the airbag light being on nowI came in for a screeching sound my car was making that they were not able to diagnoseIt was already an inconvenience when the appointment was set up that they had to keep my car overnight and yet was not able to replicate the issue I originally came in forI was already set the expectation that I would have to have them do a diagnostic for it which would be $which I was ok with at the time but because they were not able to replicate my issue they couldn't charge me for a diagnostic is what I was advisedI wasn't even advised about a multi-point vehicle inspection (worth $69) I supposedly got on that day as well so I never requested to have anything for free if that's what they're trying to make it look likeThat day since they couldn't replicate my issue, they insisted I also do the passenger airbag inflator recall which by the way I just checked now via my VIN # on the United States Dept of Transportation website and there isn't any recall associated with my vin # or car make/model so it makes me wonder why they indicated I had to do this when there wasn't even proof or indication that I had to per American Honda, I just trusted they knew what they were talking about and let them replace itTypically, when a recall occurs the customer should be notified which I was not notified whatsoever until I went in for the original issue I was havingThe airbag light turned on the next day after they did the recall replacementI called the very next day and the appointment setters indicated I could not come in until the following week and even when I did come in, I'd have to drop my car off at night and have them work on it the next morning which I still don't get why appointments get set up this way because it's a major inconvenience for me to be without a car an entire day while they try to replicate an issue that they more than likely can't fix unless you pay them moneyI came in finally on 3/because of the availability they had and to work around my work schedule to drop the car offI get a call the next day from *** *** that they need to ANOTHER diagnostic and this time I have to pay as if I didn't want to pay..his tone of voice was extremely rude which I did not appreciate as wellI had to re-explain why I originally came in & then later he realizes I did do a diagnostic but because they couldn't find the issue I was not charged so his tone of voice changed more friendlierHe told me there's sensory code issues they are not able to pick up and would need to do a diagnostic and then based on what they find, I'm also responsible for the repairsHe also tried to tell me the SLS light is not the airbag light which it actually is, he assumed because I was a female I wouldn't understand. Then my husband speaks with the manager there *** & who was even more rude & told us we don't need to do diagnostic now because they know what the problem is and *** *** originally told us there was different sensor code issues and then later said it was just sensor code and gave us a price of $to pay and get it fixedThere was a lack of mis-communication here, being advised different scenarios when I spoke to *** versus when my husband spoke to *** was not okFor all I know, the airbag light turns on and off on it's own, it could've been on when they did the recall replacement and tried to cover it up by making me come back in to actually pay up for it which is not ok with meI've had the car for over years now and not once did the airbag light ever come on until they did this so called recall replacement for my passenger airbagI'm the original owner of this vehicle and was never in a rear impact accident so the assumptions of me being in one is not accurateElk grove Honda needs to take full responsibility for this issue they did to my car and fix it without any fees on my end to pay for

Response:Sorry, I emailed you twice with no response. We have filed our dispute with the DMV. The DMV has not updated any of their records. We have informed all parties involved and the situation should be handled. It all depends on the DMV

Customer has a vehicle with a lot of miles.  Many items can and will go wrong.  Dealership is not responsible for items that go out.  Last visit, we documented what might be needed and customer's previous visits, the items that was showing.  Vehicle left with check engine light...

off.  Dealer rechecked situation at no cost.  Due to age and mileage, over 250k, one item going out over time might or can affect other items.  Dealer does is not responsible for items that go out due to age and mileage.  Even if other items were needed, they still would have had to replace the EGR valve that was blocked.  Now, with a new functioning EGR valve, the cause of what made the EGR fail needs to be address.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 I went personally and provided all the documents to General Manager [redacted] on Oct. 3rd 2016 - requested by Elk Grove Honda. These documents has already been provided to them. [redacted] said she will pull the file from the storage and process it. I did ask her if she need something else, She said she would need the contract. I told her that was provided to [redacted] and filled up the form as well. She did ask me couple of questions - I answered those.

I am rejecting this response because:  I have provided my written response as an attachment and included photos of the damage.  Also, I can provide a copy of the CarFax as supporting documentation for my complaint. I have taken very good care of my vehicle and dispute the accusations made by Mr. [redacted] in his response.  Even with the hood up on the vehicle, the damage cannot be seen.  There are coverings that must be removed, and it was those coverings that I removed to replace the turn signal bulbs that were operative up to this point.  I removed the grill because I could not identify any other way to get to the bulbs from directly under the hood area.  Thank You,[redacted]

Tell us why hOn 5-31-15 customer arrived at the dealership demanding thatthe tires be replaced.  We advised thecustomer that as per the tires for loyalty program, we have to contact thetires for loyalty administrator has to approve the tires.  This process can take anywhere from 2-14...

daysand that tires can’t be replaced until 3/32 tread depth.  However, if he wanted to pay, we would gladlyreplace his tires.  Customer requested acopy of this tires for loyalty contract and a wash ticked.  After service we found two tires at 3/32 andadvised the customer that we have to submit the repair orders to theadministrator.  Customer was providedwith the copy of the agreement and highlighted the rules.  We advised the customer that we would contact him when weheard from the administrator once they the tires were approved.  Customer was called and we left a message at9 am.  Customer didn’t call back, so wecalled again at 430 on 6-12-15 to tell him we have approval.  Customer sated he didn’t need them any longersince he replaced the tires himself.  Heasked who was going to pay for his rental??? He asked the GM to call and that’swhere is was left off at serviceere...

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you very much Revdex.com - Yes, I received the much awaited check - without Revdex.com it would have been difficult to get refund from businesses, we don't have money to go to court and without any pressure they don't like to give money back. I have similar refund for one more car. Hopefully, I don'e have to bother you for that. Regards,[redacted]

Business states that they have sent the check the new consumer address and believe the consumer should have received it by now.

I am rejecting this response because: I don't believe this was a mistake but this has gone on long enough, we will just have to agree to disagree. You can close the complaint, nothing else will ever be purchased from Elk Grove Honda.

We have not had any communication with [redacted] in the last 24 months.  We must asked [redacted] to please send us a copy of the papers that she is looking at that tells her she should be receiving a refund.  After we do some research we will answer back and let her know that we do or...

don't owe the $1440.00. Thank you,[redacted]General Manager

The customer's vehicle has been in an accident, we ran a carfax.  The free inspection we did for the noise is coming from the same area that the history of the impact was in.  Second, the customer is incorrect in assuming that the SRS is for "airbag" only.  SRS stands for safety restraint system and can come on if a seat belt buckle/sensor is bad, seat senor, impact sensor, control module, etc... anything related to the SRS will make the light come on.  The customer came back 15 days later.  If, by performing the recall of replacing the inflator only, which includes removing four bolts, taking the air bag assembly out completely, removing the old inflator and installing a new inflator, the SRS light would have been on immediately and like many other customers that think by performing the air bag inflator recall, the SRS light will go off, they immediately bring us out to the car.  That is why we document if the SRS light is on prior to or after performing the recall.  The customer did authorize us to inspect the car and we even spent time finding out the bad wheel bearing.  If the dealership had done any thing to cause a rear impact sensor damage and OPDS no signal(see the repair orders sent prior) we would have replaced if we had any liability.  We don't, the customer has stored SRS impact history codes.  Elk Grove Honda has no responsibility nor financial liability for prior accident related problems.  Elk Grove Honda suggest customer go to their insurance company for assistance.

It was an honest mistake, and for that mistake and inconvenience to the customer we are offering a free detail whenever the consumer wishes to use it towards the purchased vehicle only.

I am rejecting this response because:unsatisfactorily resolution provided. unfortunately I have to go to court and media now.thanks