Associated Builders & Contracters, Inc.

Dealership performed inflator recall and replaced the passenger air bag inflator only.  Customer has stored codes.  Dealer not responsible for previous damages.  SRS light not on for passenger air bag, but previous history in which you were sent the codes for the SRS light.  Which, the SRS light can come on for: air bag module, seat belts, sensors, control module, cable real, anything related to the Safety Restraint System aka SRS.  We are sorry that the customer doesn't agree with the facts found in the matter.  Elk Grove Honda is not responsible for American Honda's recall.  Customer should contact American Honda

Tell us why heRevdex.com 3075 Beacon BlvdWest Sacramento, CA 95691 RE: ID [redacted] Dear Richard Luong, Ms. [redacted]’s initial contact regarding her concern was with[redacted].  He relayed her concern tome and I attempted to contact her.  Wecrossed paths for awhile...

until we were able to make an appointment to bring inher vehicle.  The vehicle was purchased6/30/2012.  At the time we spoke Istated we would be happy to take care of something that had been missed at thetime of sale.   On the day of her appointment I requested that she pull thevehicle into our service drive.  Once Iinspected the vehicle it was clear to me the vehicle had not been well caredfor.  In fact it was in very poorcondition.  I was able to push the frontbumper in with just my hand all the way to the radiator.  It was clear it had received a prettysignificant front end impact.   At that time I brought out our Lead Technician Todd andasked his opinion getting a fresh point of view.  After inspecting the vehicle Todd explained to Ms. [redacted] thatthere is 100% certainty that the vehicle would NEVER have been put on the frontline for retail sales with significant damage. At that time Ms. [redacted] began to berate both of us calling Todd ignorant.  She repeated the insult several times. I managed to calm her down and asked simply if the damagehad been present why had we not heard from her over the last 3 years?  I explained that maybe 3 to 6 months forsomething but 3 years is excessive.  Inthis case it we are confident that the damage was not there at the time ofsale.   Ms. [redacted] explained that she did not notice the damageuntil she removed the grill to replace turn signal bulbs.  Replacing the bulbs does not require removalof the grill.  The grill was stillmissing when Ms. [redacted] brought the vehicle in for my inspection. I asked Ms. [redacted] to wait while I spoke with out GeneralManager after which I explained that there was nothing that Elk Grove Hondawould be able to do, too much time had elapsed.   Elk Grove Honda goes far and above to ensure we provide aquality product for our clients.  I havebeen a Pre-Owned Manager for over 30 years working for Elk Grove Honda going on4 of them.  I am very confident theservice we provide is quality.  I havebeen instructed by Elk Grove Honda owners that we have complete support to dowhat is right regardless of the cost. We could not in good faith accept any liability for the damage/damagesto Ms. [redacted]s Nissan Maxima. [redacted]Pre-Owned Managerre...

The customer did not realize that the money was placed in their savings account.  I spoke to them and told them to check their savings account with [redacted].  I did not get an answer from them and I have placed another call to verify they found were their money is in the savings account.

Customer purchased vehicle from her brother.  Her brother had brought the car in to us dueto the timing belt tensioner breaking. We made recommendations and one was for [redacted] valve due to the [redacted]coming up with [redacted]-due to the tensioner damaging the cam TDC sensor.  Current...

customer brought the vehicle to us with check enginelight on for [redacted] and [redacted] valve test bad and was replaced and checkengine light did not come back on during the test drive.  Customer came back 3 days later with codes[redacted] and [redacted] system leak and ELD circuit too high.  Upon further inspection found that the enginewas the wrong one put into the vehicle.  The dealer can’t be responsible for everything that mightoccur on a vehicle with 259,614 miles on an 11 year old car and has had theengine replaced that isn’t correct.  Itis unfortunate, but we can’t be sure exactly what is needed due to the enginebeing replaced with possible the incorrect one. It is sometimes difficult, but with older emissions items, one failurecan lead to others.We’ve attached the repair orders: [redacted]  Elk Grove Honda

Revdex.com:
I have reviewed the...

response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
However, a car dealer as large as Elk Grove Honda has two options to avoid future Revdex.com complaints: 1) work with their local political representatives to insure DMV process these backlogs more timely, and/or 2) do not re-sell traded-in autos until DMV has processed the necessary paperwork to reflect proper ownership.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am rejecting this response because:Business  is outright lying and did not provided any resolution to the problem at all. 1. I went to the service center on 5/30/15 and not on 5/31/15.2. I was never informed anything about claim administrator at all, I was told that they have to order tires and I would be called in couple of days, not in 2-14 days as business is claiming.3. I was never provided a copy of contract, let alone a highlighted version of contract as claimed.4.I was only called by [redacted] on 06/12 after I emailed the business complaining about the issue because I first tried to resolve the issue with the business, and I never told John if I replaced the tires or anything about rentals, I just asked him to have his manager call me since I don't wanted to talk with him at all because I do not trust a person who don't follow on his commitment and lie.it does not looks like business wanted to resolve the issue in a cordial manner. instead of working to resolve the issue, business is just interested in arguing and avoiding the responsibility. if the issue is not resolved in timely manner, I have to take the matter to the court.thanks

The customer came in on 2-28-17 referencing repair order [redacted] and we performed the air bag inflator recall per American Honda.  The vehicle also had another issue that we looked at for the customer for free, which is a $142.00 value.  Also, we performed a free multi-point inspection,...

which is a $69.00.  Customer left on 3-1-17 with no SRS light on.  Customer returns on 3-16-17 with an SRS light on.  We perform another free diagnosis, which is a $142.00 value, and find in the history there has been impact history.  Unfortunately, the SRS light is not on due to the recall work of replacing the inflator canister.  There has been prior impact, possibly an accident?  Dealership not responsible and didn't work in the rear of the vehicle. The notes from both repair orders show that the vehicle has a bent rim in the rear.