Associated Business Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have called the person that left me a message times to accept and arrange the return shipping label with no return phone calls back Each time I left messages, I included my name, phone number and the invoice number they left for me to refer to Regards, [redacted]

Good Day. We are seeking assistance as the company has billed us for services that they never disclosed. They refuse to drop charges and our company will definetly not pay for ficticious fees that they make up. So, we are asking in assistance in them
cancelling their erroneous billing.
FYI - Their business uses bait and switch practices in marketing and billing. After the customer realizes the sham, they bill the client for restocking fees that are never disclosed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement made by the company is not truthful. My complaint is about the recent transaction, not a transaction back from 2011. In the statement regarding the more recent transaction, this company states that she spoke with ***. There is no one at our agency by that name nor has there ever been an employee by that name. Our agency did NOT authorize this transaction and therefore we are not going to pay for it. According to the FTC, organizations are allowed to keep unordered merchandise and consider it a gift. We are not interested in working with this company on a return
Regards,
*** ***

The original order was placed by *** *** for and it was processed on 10/17/Invoice # was processed on 3/11/Associated Business Solutions spoke with *** on 3/11/and stated that *** was no longer with the company and instructed our shipping department to address the
invoice to *** ***We will contact them to arrange a return

We have contacted [redacted] and left a message to arrange a return. Once the items are returned this account will be closed out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called the person that left me a message 3 times to accept and arrange the return shipping label with no return phone calls back.  Each time I left messages, I included my name, phone number and the invoice number they left for me to refer to.
Regards,
[redacted]

Review: This company, Associated Business Solutions, contacted us and stated that they were with the company that we lease our copiers through and that they needed to verify our machine models and shipping address. A couple days later we received a shipment of toners that we did not order. When I called the number on the invoice to inquire why we received the shipment, the lady stated that our copiers were set up to automatically send them a message when the toner was getting low and a shipment would automatically generate. So I paid the invoice. Over the next couple of months we received several shipments of toner and I call the company our machines are through to ask that they remove the auto order service on our machines and was informed that our copiers do not send them any info on toner status or anything else and that they do no use Associated Business Solutions to ship our toners, nor do they charge us for the toners since it is included in the lease of the copy machines. I called Associated Business Solutions several times after that to request return shipping labels for the boxes of toner we had received. The lady I spoke with stated that she would have someone in the shipping department call me back. Several months passed with no return calls. The only call I received after that was from a woman from their collections department. When I informed her of the situation, she offered to have her supervisor call me back. I have never received a call back from anyone at this company, but I continue to receive invoices for the toner we did not order.Desired Settlement: I to make sure that this charge is actually credited and removed from their accounts receivable and will not show up as a negative on our facility's credit report.

Business

Response:

We have contacted [redacted] and left a message to arrange a return. Once the items are returned this account will be closed out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have called the person that left me a message 3 times to accept and arrange the return shipping label with no return phone calls back. Each time I left messages, I included my name, phone number and the invoice number they left for me to refer to.

Regards,

Review: A representative contacted our facility claiming to be from Xerox and needing our model number from our copier. Xerox is our actual vendor, and the employee they spoke with was not aware of this scam going on, so she provided her name and the information that they requested.Afterwards, we received an invoice for ink cartridges that were 1) never ordered and 2) never received. This "business" listed the person's name as the PO#, which is not our procedure. Our plant operations manager, who was aware of the scam, called the toll free number listed on the invoice several time, but the calls were never answered.A separate letter is being sent to the remittance address on the invoice advising that payment will not be made, and a complaint with the Revdex.com is being filed.Desired Settlement: I want to make sure that this charge is actually credited and removed from their accounts receivable and will not show up as a negative on our facility's credit report.

Business

Response:

Original order was placed by [redacted] for [redacted] on 2/12/14. All orders go through a verification process that ensures all information was valid. Associated Business Solutions was able to stop package in transit and is awaiting arrival. When package arrives the account will be credited.

Review: In June-2013 company posed as a required vendor for our copier. The sold toner we couldn't use & now are unresponsive to calls for refund & return.

Account number: [redacted]

Date Invoice Check Amount

06/28/2013 [redacted] $489.25

08/16/2013 [redacted] $988.75

09/06/2013 [redacted] $988.75

10/15/2013 [redacted] $988.75

10/31/2013 [redacted] $988.75

12/04/2013 [redacted] $988.75

Required Refund of:$5,433.00

It was discovered that vendor was sending us toner we could not use. We would like a full refund and to return all products.

I have called the vendor numerous times & left messages with the sales person and/or the receptionist on the following days:

1/9/14

1/10/14

1/13/14

1/14/14

1/16/14

No one is calling me back to resolve the issued.Desired Settlement: Refund of $5,433 we have paid to them & the return of all products that have sent us. They need to pay to have their products returned.

Business

Response:

The original order was placed on 6/13/2013 by [redacted] for [redacted] Association. All orders go through a verification process after the order is submitted. This process is to ensure that all information is valid and the company still wants the supplies shipped. [redacted] Association currently has to open invoices that can be returned for credit on the account. In regards to refund, the invoice clearly states "No refunds will be given on a paid invoice, however, returns may be made within 60 days for credit". Associated Business Solutions has tried to reach out to [redacted] but the calls do not go through, phone rings once and then stops ringing. Due to the severe weather conditions in the east we have not been able to reach certain companies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The claim that that there is a problem with our phone service or

system is completely false. We have experienced no outages and no other

callers have experienced problems. We tested the system and there is

nothing wrong.

A representative from Associated Business Solutions called our office and

spoke with [redacted] in June of 2013. The representative falsely

represented themselves as the vendor that provides supplies in support of our

contract with Copiers Plus, the company that we do business with. We

believe that Associated Business Solutions is preying on businesses and non-profits such as

us, who take them at their word. Associated Business Solutions sent us supplies that

do not match our equipment and they were accepted by employees who knew nothing

of the scam and stored the deliveries. Associated Business Solutions likely knows

that this is a weakness with small businesses and they exploit this to their

advantage. Based on other complaints about Associated Business Solutions, this is a

common practice. We have no use for a store credit as we have no need for

their supplies and we are a victim of fraud. We intend to file fraud

charges against Associated Business Solutions with the Wake County Sheriff’s Department if

we do not receive a full refund in the amount of $5,433 by Friday, February

14th. We will return the unopened supplies, if Associated Business Solutions provides us with prepaid shipping labels.

Regards,

Business

Response:

Associated Business Solutions has left a few messages on [redacted]'s voicemail (###-###-####) and has been unsuccessful. Since we have not been able to speak with [redacted] we have attempted to call the facility in Raleigh, NC (###-###-####) . When that number is dialed it does not ring and says please wait while I connect your call and then it goes silent.

Review: Associated Business Solutions has called us many times asking for our Printer/Copier type and that they were our vendor and they had a great deal on toner. When calling, they talk with our front office staff whom at the time did not understand they were being deceived. Associated Business Solutions sent us the toner cartridge along with a bill. For one printer cartridge, the cost was $469.50 for the cartridge and then they billed us $19.75 for shipping for a total of $489.25. In stores and online, this cartridge costs around $100-$125.First, they did not receive permission from someone in our organization to send this and charge us for it. Second, they have requested to just send the cartridge back at our shipping cost. Finally, they have been calling multiple times each week about this issue.They are using extremely deceptive methods in order to try to hurt small businesses. We are a therapy clinic for children with special needs. They have no business bothering us and we refuse to do anything they ask.When I told asked them how we could resolve this, they said to go out and buy two cartridges from the store and send back to them. They said that each box had two cartridges in it. This is not true and another lie! I have spoken with other people this has occurred to and they said they experienced the same thing and that there is only one cartridge in the box.Desired Settlement: This business is exhibiting no ethical or moral business values and needs to be fine or shut down. This is ridiculous that they are doing these sorts of tactics!

Business

Response:

This is response to complaint # [redacted].

Review: A person calls one of our not-for-profit adult day care centers and asks a general employee to verify the copier that we have and director's name. Then a day or so later the person calls and asks for the director so that they can confirm our address for the toner order. Our director asked the man if he was from our contracted vendor and he replied that he was. She verified her center address. Toner arrived a week later with no invoice attached which is normal if it had come from our contracted vendor. A month later the business office began receiving phone calls regarding an unpaid invoice. The invoice was then emailed to the business office. The business manager has discussed the matter with ABS several times and has stated that under no circumstances did the director order their toner and that we would not be paying the invoice. The ABS rep. stated that we could have returned the toner had we not used it and if it had not been over 30 days. Which of course, we did not receive the invoice till after 30 days and therefore did not know that the toner had not come from our contracted vendor. A different director at another center was duped by this same scam a year ago. They are very slick and very pushy individuals on the phone. Our $10 an hour employees are trained to care for seniors suffering from dementia and Alzheimer's. They are not trained scam artist detectives. The collection company for ABS now calls the center and business office demanding payment for the "donated" toner. They are interfering with the employees in their efforts to care for our clients. We have not and will not ever order toner from ABS. We have a standing contract with a reputable office supply company for our copier leases, all maintenance, and all toner. We do not order any toner for purchase.Desired Settlement: The Adult Enrichment Centers want the fraudulently acquired account with ABS closed and all telephone calls from ABS to our centers and business office to cease immediately.

Business

Response:

Associated Business Solutions has attempted to correct this matter and has been unsuccessful. On 4/25/14 [redacted] was faxed a return authorization. [redacted] was also emailed a return authorization on 5/8/14. Product either needs to be returned or paid for in order to close out the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[As stated in the original complaint, since it was not known that the toner was not from our approved vendor the package was opened and put into service. Only after receiving an invoice 30 days later did it become known that the toner was from an unapproved vendor. If it is acceptable to ABS that we return a partially used toner cartridge we can do that with the agreement that ABS never call, contact, or mail anything to any of our centers again.

In no way does verifying an address constitute an agreement to purchase. Our service agreement with our approved vendor which covers all maintenance and all toner for en entire year costs less than $500. No reasonable person would knowingly accept purchase terms of nearly $500 for one toner cartridge. We thank ABS for their donation.]

Regards,

Business

Response:

The original order was placed by [redacted] on 2/21/14 for Adult Enrichment Center. All orders go through a verification process to ensure we have the correct information. All shipments are sent through Associated Business Solutions and it is visible on the packaging. The Adult Center has received multiple invoices and they clearly state ABS. Also an arrangement for return was placed with [redacted] on 4/25/14 before the product was used. In order to close out this account the supply would need to be replaced or the invoice needs to be paid.

Review: We were scammed for toner cartridges that we did not order. They called our front office to get information then mailed us toner. This was not caught right away because the person that handled the copiers had just retired. We have the toner cartriges so if they refund us we can send them back.Desired Settlement: We would like return the toner and have our money refunded. I have already contacted them and they said it was too late for a refund. Since this order they have sent us two more orders which I did and will not pay.this is the second complaint I am sending in for dispute because I paid two different orders.

Business

Response:

The original case order was placed by [redacted] for Capital Area Soccer League on 10/11/14. Associated Business Solutions is working with [redacted] to resolve this matter. Two return authorizations have been approved to credit the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We still have not resolved the issue with this invoice. The return slips are for two invoices I did not pay.

We did not order any of these toners.

Regards,

Business

Response:

Invoices clearly states, " No refunds will be given on a paid invoice, however, returns may be made within 60 days for credit. If both invoices are not returned then the company will still have an open balance.

Review: A representative of Associated Business Solutions called our business and asked to verify a business address. Employee verified our address. We were then shipped toner cartridges totaling over $500. We called to let them know that there was a mistake as we did not order toner and that we have a service contract that covers our supplies. We were told that we needed to pay to have the material shipped back to them before they could credit us for the amount. We will not pay to have something shipped from North Carolina to California that we did not order nor will we pay for a product that we did not order. We contacted Ricoh and it was stated that they are a known "toner pirate".Desired Settlement: Credit the invoice for the order that we did not place and pay to have the material returned to the original shipper.

Consumer

Response:

Good morning,

The issue has been resolved. Ricoh contacted the company directly and demanded that they take back the product and remove us from their system as we are covered by their service agreement. However, I strongly believe that their business practice is unethical and if we did not have the support of Ricoh, I don’t believe the issue would have been resolved in a timely manner. In the end, it would have cost us money to fight it.

Thank you for your time and consideration.

Best regards,

Business

Response:

The original order was placed on 1/21/2014 by [redacted] for United Anesthesia Inc. Orders go through a verification process after they are submitted to ensure all information is valid. Associated Business Solutions faxed a pre-paid shipping label to United Anesthesia. Once the product is returned the account will be credited.

Review: In March 2014, our agency received a product from this company that we did not order nor did we authorize. We were sent an invoice. We have made several contacts with [redacted] from Associated Business Solutions DBA Western Services Division. Ms. [redacted] states that our agency authorized this purchase. When we asked who authorized the purchase, she said [redacted] and [redacted]. [redacted] had retired in December 2013 and [redacted] was absent on the day this was supposedly authorized. [redacted] Nelson from our agency has made several complaints. When I talked to Ms. [redacted], she said that "[redacted]" (I believe she meant [redacted]) had authorized the purchase. I believe Ms. [redacted] got [redacted]'s name based on the fact that she had spoken to [redacted] after the fact. [redacted] was on maternity leave during the time that this was supposedly authorized. Jackson County DHHS has not ordered nor did we authorize this product to be sent to us. According to the Federal Trade Commission, unordered products are to be considered a gift. When speaking with Ms. [redacted] on October 23, 2014, she directs us to either pay the invoice or return the product. She is unwilling to mail us a packing slip in order for us to ship the product back at their expense. Ms. [redacted] also claims that they do not record their calls so there is no proof on who authorized the product.Desired Settlement: Jackson County DHHS is requesting that Associated Business Solutions DBA Western Services Division credit our account in full and mail us proof that this has happened. If they require that we return the product, then we would request a paid shipping label so we are able to ship this product back with no charge to our agency.

Business

Response:

The original order was placed by [redacted] for and it was processed on 10/17/11. Invoice # 121937 was processed on 3/11/14. Associated Business Solutions spoke with [redacted] on 3/11/14 and stated that [redacted] was no longer with the company and instructed our shipping department to address the invoice to [redacted]. We will contact them to arrange a return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The statement made by the company is not truthful. My complaint is about the recent transaction, not a transaction back from 2011. In the statement regarding the more recent transaction, this company states that she spoke with [redacted]. There is no one at our agency by that name nor has there ever been an employee by that name. Our agency did NOT authorize this transaction and therefore we are not going to pay for it. According to the FTC, organizations are allowed to keep unordered merchandise and consider it a gift. We are not interested in working with this company on a return.

Regards,

Review: I received a bill from this company saying I ordered toner, which I never did. I have never spoken with this company. Went online to do some research about them and there were numerous complaints about this company being a scam. Worried now about what kind of deal we are involved in.Desired Settlement: No toner to be sent and no charges applied or sent to collections

Business

Response:

The response below is in response to the complaint that [redacted] filed for [redacted]. Please respond with a confirmation.

Original order was placed by [redacted] on 1/6/2014 for [redacted]. This order went through our verification process to ensure that all information was valid. On January 21, 2013 the order was cancelled and the account was credited. After further review this shipment was damaged in transit and returned to sender. At this point [redacted] does not have an open balance with Associated Business Solutions.

Review: The company contacted our Front Office clerk and offered a deal of a toner for the hotel printer. The company sent a toner at 10X the amount quoted. The hotel sent the toner back. The company is demanding payments and suing the hotel for a 20% restocking fee, which was never quoted.Desired Settlement: The hotel will not pay for fees not quoted and services not rendered.

Consumer

Response:

Good Day. We are seeking assistance as the company has billed us for services that they never disclosed. They refuse to drop charges and our company will definetly not pay for ficticious fees that they make up. So, we are asking in assistance in them cancelling their erroneous billing.

FYI - Their business uses bait and switch practices in marketing and billing. After the customer realizes the sham, they bill the client for restocking fees that are never disclosed.

Review: Company is sending office supplies without approval. Then charging 4 times normal sale prices for these items.

Company sent supplies without approval. Then refused to provide their shipping info to return the merchandise. They also are trying to rip people off by charging 20% restocking fees for supplies they did not even order.

I have not and will not ever pay them.Desired Settlement: I want my name removed and never to be contacted by whatever type of organization this is. I want to send their supplies back to them at no cost to me. I want them investigated for under the interstate commerce department to determine if these interstate activities are breaking federal law.

Business

Response:

The original order was placed by [redacted] on 1/10/2014 for [redacted] Financial Consultants. Orders go through a verification process, to ensure that all information is valid before supplies are shipped. Associated Business Solutions has credited this account and account does not have open balance.

Review: The Associated Business called our clinic in Reserve and spoke with me. The person I spoke with said they were with Ricoh who is the company that services and supplies us with our copy machine. The representative said they would send us toner cartridges for our machine. The representative had all of the information on our copy machine. We received the cartridges at our clinic and a few days later we received a bill for $489.25 and I called the number on the invoice. I found out from the receptionist that they we not Ricoh and that they would e-mail me a return slip. I received this but nothing for the $8.61 postage amount that we had to pay to return these cartridges.Desired Settlement: We want a refund of $8.61 postage for returning the merchandise back to the business.

Business

Response:

The original order was placed by [redacted] for Catron County Medical Clinic. Associated Business Solutions was able to speak to [redacted] today in order to resolve this matter. The restocking fee was also waived on the returned supply and the account was closed.

Review: Associated Business Solutions had called one of our locations and said they spoke to the director and asked to send toner. And she allegedly agree to purchase toner from them. The director has spoken to me (I am the Purchasing Agent for all 40 locations of our locations of group homes for developmentally disabled persons that is a private not-for-profit)and she assures me along with the secretary that initially answered the phone that they called to "verify their address". To which they did verify their address. After which they received in October 2013 1 toner for the copier. The administration was changing there and in the change over the delivery was accepted but never used. That purchase was paid by mistake in our accounting dept. The location yet again received 2 more deliveries 1 in November for 3 toners and 1 in December for 3 toners. They are still sitting unused. I have contacted Associated 4 different times and left messages but they will not return my call until now when [redacted] calls wanting payment. I told her we did not approve this purchase as I do all the purchasing, 1 toner normally runs $56 with shipping for OEM Canon and theirs is $469.50 with 19.75 shipping. I told her we wanted to have them send us a return label to send all the toners back since we did not order them and she said she would need to call me back. She called back and said they have agreed give us a 10% discount on the November one and once they received the check they would send a return label for the December toners. This is not acceptable. We did not order these items. They did the same thing to another location in January but [redacted] said the toner was damaged in transit and returned to them (unlikely since they have the toner at the building)and they credited that invoice in full. I told [redacted] they should be ashamed of themselves for charging such high prices and deceitful sales practices and she said they verify the sales. Also she said she is the one that responds to these claims with Revdex.com.orgDesired Settlement: All invoices credited in full and prepaid shipping labels are sent for us to send all the toners back to them so they can in turn scam someone else with them (sad but we know it is true). I want all of our locations names and addresses to be removed from their call list and shipping/sales list including mine. I want them investigated by the FTC (which I am filing a claim with) and Revdex.com.org.

Business

Response:

The original order was placed by [redacted] for Skill Creations Inc. on 10/3/2013. All orders go through a verification process that ensures the information is correct and valid. We have attempted to make an arrangement with [redacted] and have been unsuccessful. Associated Business Solutions has emailed [redacted] a pe-paid return shipping label as well as the return authorization forms. As soon as the Canon supply is returned the account will be credited.

Review: Duped new receptionist into giving her name, our address, and type of copier, then sent us an almost $500 bill for toner.

Our new receptionist received a call from these people, who said that they worked with the company we got our copier from, and they needed to get us some toner. We are under a contract with our business supplier for toner and service, so Associated Business Solutions had no reason to be calling. They duped our receptionist into giving her name, our address, and the model of copier we use. Next thing we know, we are receiving a bill for over $400 for toner. There is no one to answer the telephone at the number on the invoice, either.Desired Settlement: We want to be taken off their list. We will refuse delivery of the toner they have sent us, and we do not want to be harassed by them regarding non-payment for their services in the future.

Business

Response:

Response to Complaint ID # [redacted]

The original order was placed by [redacted] on 12/09/2013 for [redacted] Family Medicine. On 12/17/2013 the order was cancelled was credited. [redacted] Family does not have an open balance with Associated Business Solutions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. The contact named is no one associated with our law firm.

2. The business that they referenced is NOT our law firm--it was a completely different place.