Associated Land Consultants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I paid a check in the amount of $ on 09/29/check #which left a balance of on novI gave a credit credit card which my account was charged twice a total of which I made the payment over the phone with the lady Rose, which left a balance of And the day when they finishinstaller a check in the amount which left a balance of and I was not happy from the start and that lying supervisor came to my home after the work was done and bear stated to me to just forget about the $because he stated that I was unhappy with the work and to just call it even that I didn't owe anything else and I have a witness that Bear stated that,so if he I claiming that I still owe why have I not received any notices regarding the balance Is there any way you can give me the corporate phone number for this business I looked on the internet and was not able top locate the corporate phone number and I am not happy with this siding work that window city has done on my home and I will let any person thinking about using window city let them know that they are crooks and they do really misable bad work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Several parts of their response are inaccurate "The business waited days before going to measure, take a deposit and order windows." The deposit was actually collected on the day of the sales contract which was 7/16/The check was cashed the next day on 7/17/ [redacted] ***" came on the 5th day after the contract signing which was 7/21/The measurements were NOT taken, due to mistreatment of my wife, the customerProducts could not have possibly been ordered based on this fact"The customer called 7-days later to cancel the contract." My wife called on the day of the measurement appointment, 7/21/15, after being mistreated, and asked for a cancellationGranted this was after the day contract agreementHowever, as the business is not upholding their agreement to perform the work as specified on the contract, this is the actual nature of our complaintIn their response, they state they are "still willing to honor the contract." The details of the contract were murky at best and were never settled due to the unreasonable treatment of the customer at sales appointment and the measuring appointmentWe do not want to have further interactions with a business we believe to be inappropriate and underhanded, let alone, allow them to perform construction work on our home and give them another thousand dollarsWe demand a refund Regards, [redacted]

WE STAND BY OUR STATEMENTON 11/25/THE JOB HAD BEEN COMPLETED MS [redacted] WAS HAPPY, GAVE THE INSTALLERS A CHECK FOR THE AMOUNT OF $CHECK NOTOLD INSTALLERS TO HAVE WINDOW CITY PUT BALANCE ON HER CREDIT CARD.ON 12/1/RAN CREDIT CARD FOR THE AMOUNT OF $IT WAS DECLINEDTRIED AGAIN FOR $AND IT WAS DECLINED.ON 12/2/RAN CREDIT CARD FOR $AND GOT APPROVAL,ON 12/3/RAN CREDIT CARD FOR $AND IT WAS APPROVED.THAT THEN LEFT A BALANCE OF $400.00.WHICH HAS NOT BEEN CHARGED AND STILL OWES.SHE CALLED AND SAID SHE HAD WATER DAMAGE TO HER HOMEAS WE SAID IN OUR LAST STATEMENT WE SENT AN OUT SIDE COMPANY TO ACCESS THE PROBLEM, HE REPORTED TO US ,WE PAID HIM FOR WORK THAT WAS DONEHE SAID IT WAS NOT A SIDING ISSUEWE STAND BY OUR WORK 100% AND OUR INSTALLER

Unfortunately, there was some confusion due to multiple customers with Mr.***, last nameWe have corrected the issue and have scheduled the install of all parts on Oct11th, I did speak with Mr [redacted] and apologized for the inconvenience and reassured him that this issue would be resolved at his next appointmentPlease feel free to contact us with any further questions or concerns Respectfully submitted, *** Window City

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me:Window City finally remedied the three window panels on Oct 11, Took many, many months but finally done Regards, [redacted] ***

Customer accepts the business settlement

Our customer [redacted] had made this complaint before seeing that the service issue had already been taken care ofWe had sent our service manager and the installer back to home.all issues was taken care of

This customer signed a contract to purchase windows and doors The business waited days before going to measure, take a deposit and order the windows The customer called 7-days later to cancel the contract According the to contract, cancellations must be put in writing and mailed to the business within business days This customer didn't do that The order has been placed and the business is not willing to refund the customer's money The business has stated they are still willing to honor the contract Josh S***, Owner, would like to speak to the customer The customer may contact Josh at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** bear is not telling the truth, that person he sent to my home, I was told he was a roofer,which he is not and he stated something totally different than what bear is reporting to Revdex.comNow I guess my next step, will be to take bear and window city to small claims court, and I did have a contractor in my home giving me an estimate of the ceiling damaged. and my kitchen ceiling has not been repaired as of yet. All that person stated to me was that I did not need a roof and bear is either lying about the report given to him. I have a witness that the man bear sent to my (***) *** *** *** did not state to me what bear is saying he reported to him. Actually as I stated I would like my money back and have another company that is realiable to install new siding. If window city will not stand behind there work then I guess we will have the courts make a ruling. Because bear is going to go back and forth with hi lies. And I will also be addressing a letter to the corporated office of window city letting them now just how rude bear is and how he is mis-representing the company window city

RESPONDS TO Revdex.com , I BEAR INSTALLATION /OPERATIONS MANAGER WAS OUT TO HOME AT *** *** MS*** SAID SHE FELT THAT HER HOME DID NOT GET INSTALLATION, WE/INSTALLER DID NOT PUT INSTALLATION BEHIND SIDINGI HAD REMOVED SIDING AND SHOWED THAT OUR INSTALLER HAD PUT INSTALLATION
BEHIND THE SIDING .OUR INSTALLERS GO BY THE VINYL SIDING INSTITUTE OF AMERICAI ALSO POINTED OUT THAT ALONG HER ROOF LINE THERE WAS MOLD BUILD UP WHICH WILL LET THE WEATHER INSHE SAID SHE HAD A NEW ROOF PUT ON THAT IT WAS NOT THE ROOF LEAKING *** CONTACT MSON 3/16/TO SET UP FOR A INDEPENDENT CONTRACTOR TO GO TO HOME ON 3/17/TO ACCESS THE PROBLEM ON THIS MATTERINDEPENDENT CONTRACTOR IS TO GET BACK WITH US ON WHAT HE FOUND

WE HAVE TAKEN CARE OF THIS MATTERA REFUND CHECK WAS SENT OUT FOR THE AMOUNT OF $

management contacted customer *** *** day of complaint Bear went to home fixed problem, customer was happy and was to also contact Revdex.com

We serviced Mr*** *** door on 4/27/and took measurements to install new glass paneSince then Mr*** patio door has been repairedTo my knowledge they are satisfied and I have not heard antithetical complaints or concerns.Thank you, *** ***

Business has offered a settlement to the customer

Window City did not purposely overcharge nor charge two cards of Mr.*** on our own willMr*** agreed to keep a credit card on file with us per his contractThe credit card on file was the same card Mr.*** paid his deposit withOnce the job was completed the card would be charge
the remaining balance unless other arrangements were made per customerAt the time of completion they had been no notification or request from Mr*** to myself or Window City pertaining remaining balanceWe proceeded collecting balance by charging the card on fileA few days later Mr*** phoned the office requesting that we refund the card on file and charge a different card because he wanted to receive points to his account through credit card companyDespite the additional charges Window City would inquiry by doing so I agreed to charge a separate card and refund his original cardI also explained that I would need to make sure one new card cleared and then I would submit for refund, advised customer that it would take 10-business days for transaction to appear ( standard time per merchant services)Mr.*** did indeed phone our office inquiring about refund and at some point agreed to take a check instead of a credit to his cardHe provided an address for the check to be mailed to which turned out to be the wrong addressWe submitted a stop payment to that check and in doing so Mr*** filed for a charge back and we willing compliedNone the less , Mr.*** has received refund in full If you have any further questions please do not hesitate to contact me directly 513-*** Respectfully,*** ***Window City

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***e I do not accept the response from Window City. Everything Bear the supervisor has stated too the Revdex.com is a lie. I first told bear about the water coming into my kitchen shortly after the house siding was installed and bear kept telling me that I needed a new roof and I then stated to bear that my roof was not the problem.Bear didn't want to take any ownership that the men that installed the siding did anything wrong, Bear kept telling me that I need a new roof, and Bear pretty much stated to me that there was nothing else he could do, So I filed a report with the Revdex.com, then I received a call from *** which is a lady that answers the front desk calls for window city. *** advised me that she was going have a roofer to come out and take a look at the situation. It turns out that the man window city sent to my home was not a roofer his name is *** *** and his company us (*** *** ***)address *** *** *** *** *** *** phone ###-###-####. *** added a strip at the top of the siding and I am not really sure if this fixed the problem I wont know for sure until we have hard rain again. And I also feel that Window City is responsible for the water damaged in the kitchen where the ceiling collaped, because if Bear had addressed this issue at the very first time I told him about water coming into my kitchen after the siding was installed all bear kept telling me was that I needed a new roof. I didn't have any water problem before this new siding was installedso yes I feel window city is also respondsibity for the inside water damage

I have left a message for Mr*** to contact me directly so I may schedule service appointment to his homeIf there is an issue with alignment of windows or locking system Window City will correct the issueI will try my best to schedule two field managers to assess the problemPlease feel
free to contact me with any further questions you can reach me directly at 513-***I will also follow up and update file with any new results.Respectfully,*** ***Window City

I spoke with Mrs*** we have schedule for site inspection on April 27th, at 10:amIn the event it is simply a stress fracture on the glass, this problem should be resolved fairly quicklyWe will work diligently to resolve this matter. Respectfully,*** ***Window City

we have spoke to the customer, if she would like to speak to the owner she can reach him at the the office between hours of 8am -3pm mon-fri the number he can be reached at is 513-777-2489 or go thru our e-mail window.city189@ gmail.com. our office location is on our contract which is our main office.our address is 9338 cincinnati /columbus rd. cincinnita  ohio 46069. I have tried to contact her and the number 513-251-1662 is either disconnected or no longer in service. we the company are doing our best to make her happy, but sometimes no mater what you do you are not able to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I paid a check in the amount of $1650.00  on 09/29/14 check #487 which left a balance of 1650.00. on nov.2014 I gave a credit credit card which my account was charged 500.00 twice a total of 1000.00 which I made the payment over the phone with the lady Rose, which left a balance of 650.00.  And the day when they finishinstaller a check in the amount 250.00 which left a balance of 400.00 and I was not happy from the start and that lying supervisor came to my home after the work was done and bear stated to me to just forget about the $400.00 because he stated that I was unhappy with the work and to just call it even that I didn't owe anything else and I have a witness that Bear stated that,so if he I claiming that I still owe 400.00 why have I not received any notices regarding the balance.  Is there any way you can give me the corporate phone number for this business I looked on the internet and was not able top locate the corporate phone number.  and I am not happy with this siding work that window city has done on my home and I will let any person thinking about using window city let them know that they are crooks and they do really misable bad work