Associated Land Consultants

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We do not dispute that language exists on the contract we signed dated July 16, 2015 identifies our rights to cancel the transaction; however it also contains specific language: “Due to the fact that verbal agreements can be misunderstood, the only work to be done is in writing above and nothing verbal is considered valid.” No verbal agreements were entered and therefore the work identified in the contract had to be performed. It was not until after the expiration of the three business day time frame listed in the July 16th contract the Installer for Window City of Cincinnati he could do the work we wanted as listed on the contract. At this point either a new three day period was created or the July 16th contracted was voided by Window City of Cincinnati and it was required to reimburse us for its failure. Window City of Cincinnati refused to perform the agreed upon contracted and kept our deposit. This appears to be a deceptive and unethical practice by Window City of Cincinnati. Based on the facts of our dealings with this business at the very least it should refund our money since it refused to perform and has not performed the agreed upon work.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Several parts of their response are inaccurate.  "The business waited 3 days before going to measure, take a deposit and order windows." The deposit was actually collected on the day of the sales contract which was 7/16/15. The check was cashed the next day on 7/17/15. [redacted]" came on the 5th day after the contract signing which was 7/21/15. The measurements were NOT taken, due to mistreatment of my wife, the customer. Products could not have possibly been ordered based on this fact. "The customer called 7-9 days later to cancel the contract." My wife called on the day of the measurement appointment, 7/21/15, after being mistreated, and asked for a cancellation. Granted this was after the 3 day contract agreement. However, as the business is not upholding their agreement to perform the work as specified on the contract, this is the actual nature of our complaint. In their response, they state they are "still willing to honor the contract." The details of the contract were murky at best and were never settled due to the unreasonable treatment of the customer at sales appointment and the measuring appointment. We do not want to have further interactions with a business we believe to be inappropriate and underhanded, let alone, allow them to perform construction work on our home and give them another thousand dollars. We demand a refund.
Regards,
[redacted]

THE CONTRACTOR THAT WENT TO HOME ON 3/17/15,WAS [redacted] STATED IT WAS NOT A SIDING PROBLEM, HE FOUND THAT THE GUTTER HAD NO DRIP EDGE AND WAS LIKELY  ICE DAMMING CAUSED THE LEAKING. WHILE THE CONTRACTOR WAS THERE HE NOTICED SHE HAD SOMEONE DOING THE CEILING REPAIR.WE HAVE NOT HAD A CHANCE TO SPEAK WITH HER ON THIS MATTER. WE ASKED FOR THE CONTRACTOR TO PUT METAL FLASHING AT NO COST TO MS.[redacted].

Unfortunately, there was some confusion due to multiple customers with Mr.[redacted], last name. We have corrected the issue and have scheduled the install of all parts on Oct. 11th, 2016. I did speak with Mr. [redacted] and apologized for the inconvenience and reassured him that this issue would be resolved...

at his next appointment. Please feel free to contact us with any further questions or concerns.  Respectfully submitted, [redacted] Window City

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me:Window City finally remedied the three window panels on Oct 11, 2016. Took many, many months but finally done.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our customer [redacted] had made this complaint before seeing that the service issue had already been taken care of. We had sent our service manager and the installer back to home.all issues was taken care of.

This customer signed a contract to purchase windows and doors.  The business waited 3 days before going to measure, take a deposit and order the windows.  The customer called 7-9 days later to cancel the contract.  According the to contract, cancellations must be put in writing and...

mailed to the business within 3 business days.  This customer didn't do that.  The order has been placed and the business is not willing to refund the customer's money.  The business has stated they are still willing to honor the contract.  Josh S[redacted], Owner, would like to speak to the customer.  The customer may contact Josh at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

WE STAND BY OUR STATEMENT. ON 11/25/14 THE JOB HAD BEEN COMPLETED MS. [redacted] WAS HAPPY, GAVE THE INSTALLERS A CHECK  FOR THE AMOUNT OF $250.00 CHECK NO. 380. TOLD INSTALLERS TO HAVE WINDOW CITY PUT BALANCE ON HER CREDIT CARD.ON 12/1/14 RAN CREDIT CARD FOR THE AMOUNT OF $1400.00 IT WAS DECLINED. TRIED AGAIN FOR $1000.00 AND IT WAS DECLINED.ON 12/2/14 RAN CREDIT CARD FOR $500.00 AND GOT APPROVAL,ON 12/3/14 RAN CREDIT CARD FOR $500.00 AND IT WAS APPROVED.THAT THEN LEFT A BALANCE OF $400.00.WHICH HAS NOT BEEN CHARGED AND STILL OWES.SHE CALLED AND SAID SHE HAD WATER DAMAGE TO HER HOME.. AS WE SAID IN OUR LAST STATEMENT WE SENT AN OUT SIDE COMPANY TO ACCESS THE PROBLEM, HE REPORTED TO US ,WE PAID HIM FOR WORK THAT WAS DONE. HE SAID IT WAS NOT A SIDING ISSUE. WE STAND BY OUR WORK 100% AND OUR INSTALLER.

Mr. [redacted], We apologize for any misunderstanding. At this time we do not have the availability to schedule a install crew as we have other pending jobs. I apologies if [redacted] was not clear on a time frame of the work being performed. I assure you we have your file is on our docket and will be...

in contact with you  on Monday, in order to schedule your service.  At the time of inspection there was not immediate danger noted. The issue is completely cosmetic and does not compromise the function of the window, none the less we will schedule your service as soon as possible we just do not have the possibility at this time.  Thank you,Josh S[redacted].

Customer accepts the business settlement.