ATC

Below are the responses sent to the client via ***.***, I would like you to be aware that billing is not handled through our agency but rather than the insurance carrier [redacted] has nothing to do with issuing your refund so you are able to find a new carrier at any time and the company will refund you any unused premium [redacted] also has nothing to do with your inspection results and the change in premium on your [redacted] policyHe tried to dispute the square footage but could not overturn the inspectors determination because your house was a split-level rather than what he was told at the time of the applicationUnfortunately, we can only do so much as agents and if we are given incorrect information and the company finds out otherwise, they will adjust your premium accordinglyI am sure [redacted] did his best to help in any way possible but could not get the results you wanted which is resulting in this poor reviewWhat concerns me is that your accusations towards [redacted] when with simple math you can make perfect sense as to why you wouldn't get refunded that moneyYour annual premium/payment was initially $and increased by $because of square footage which was never paidI am certain he would not have told you would be getting a $refund considering your policy was in effect for months of a month period (84% of your policy period) leaving [redacted] with months of unearned premium prior to the rate adjustmentof months or 16% of the paid $premium is $Now take 84% your premium adjustment of $(that was never paid) into consideration which is $more than that 16% of unused premium you paid(x $171) - (x $794) = $due For the sake of keeping this as simple as possible I have rounded up which is why my math comes out slightly higher than the $bill that was issuedThe refund that would have been issued was applied to the balance that was due to [redacted] which must be the misunderstandingI really hope this help you understand why you were issued a bill and that [redacted] did nothing to but try to help youI would be willing to go over this in as much detail as possible if you would like to call us directly at [redacted] ________________________________________________________________________________...⇄ Hi ***, Home inspections are required by most insurance companies and are completed by a third party inspection companyUnfortunately at the time of the application you indicated that your property was a ranch style home when in reality it was a split-levelThese two styles of homes are rated very differently and even though it is unfinished living space, [redacted] needs to include that square footage to ensure you are properly insured for the cost of materials and reconstruction in the event of a total lossAs agents, we have limited say in this inspection process and unless we are able to prove an error was made by the inspector, we are unable to overturn their determinationI assure you that [redacted] did not lie to youYou were dissatisfied with the inspection and [redacted] 's addition of the square footage to your policy so [redacted] offered to write a new policy with another carrier per your requestThat homeowners policy was written as a split-level and is still active to this dayIf you truly feel as mentioned in your review, why would you continue to do business with [redacted] or our agency? [redacted] made every effort to get any unused premium returned to youDue to your policy increase from the square footage difference found by the inspector and considering your policy was in effect for over months, any money that was to be returned was applied to the money you owed to [redacted] for the premium increase from the increased square footagePertaining to your auto insurance, [redacted] requires certain documents to be submitted as proof for prior insurance to qualifyIf the sufficient documentation is not received in an adequate timeframe, your policy's premium may adjustThat is what occurred in your situation and we were not made aware of this until you contacted [redacted] At that time, [redacted] became extremely involved and was able to correct your premium and the only reason there was an increase of $was due to a tenure issue with your prior insurance carrierRegarding the stamp, I have spoke with [redacted] and that was an honest mistakeWe have different stamps for different products and he accidentally used the wrong stamp on your RMV-formI'm not sure what time you went to the RMV but we could have corrected the p***lem to get you back to the RMV that same dayIf you had expressed your concern of taking off work to [redacted] , I'm certain he would have made the second trip to the RMV for you to register the motorcycle and make up for his mistake

Revdex.com spoke with *** from the company and she stated that it was a misunderstanding and the representative is no longer with the companyLinda has spoken with the consumer and they have resolved the issues

[A default letter is provided here which indicates your acceptance of the business's...

offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with [redacted] from the company and she stated that it was a misunderstanding and the representative is no longer with the company. Linda has spoken with the consumer and they have resolved the issues.

Review: I spoke to a [redacted] about services for my company and she was very rude and disrespectful, she was also very inappropriate with her remarks. She was very aggressive about personal issues and not her services.Desired Settlement: If you find that you have other complaints, other than my own, immediate reprimand or some sort of customer service class would suffice.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that it was a misunderstanding and the representative is no longer with the company. Linda has spoken with the consumer and they have resolved the issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,