Atlantic Audi West Islip

We are in the process of refunding the customer's $deposit We apologize for any misunderstanding that may have occurred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As you can see from the attached letter sent to me by Atlantic Audi, there is NOT an expiration date for the offer Atlantic Audi knew exactly what my car was, when the lease was expiring and how much I was paying monthly Furthermore, we made an appointment to come and see the car, the salesman was totally aware of the fact that we were coming for the offer on the letter, so much so that he called us several times to make or change appointment dates The salesman never mentioned on the phone that this offer was not longer valid.Atlantic Audi approached me not the other way around They should not advertise what they can not provide, they should not waste customer's time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This client came in with an expired mailer and wanted us to adhere to the terms of the mailersince the programs had expired there was no way that we could have adhered to themin addition, the customer wanted to trade in a jeep with a payoff that was more than we could allow for the vehicle

WE ARE VERY SORRY FOR ANY CONFUSION THE CUSTOMER SHOULD CONTACT THE *** *** *** *** AT THEIR CONVIENCE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will be calling the *** *** and after that will determine if the problem is solvedThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT b**n resolved because:

[Unfourtnately, thats NOT what the advertisment is advertising! It clearly states a 250 gift card, NOT a 200 " Credit ". Unfortunately, I yet to receive the " 50.00" as promised. As stated prior, I want the 250 gift card!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After speaking with customer a $50.00 gift card was sent to her as she agreed the paperwork was not done. Atlantic Audi is offering a $200.00 credit towards any service issue done in our repair shop.  Thabiti L**

We are in the process of refunding the customer's $500 deposit.  We apologize for any misunderstanding that may have occurred.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The Audi Q7 was brought in to Atlantic Audi in August 2015 to diagnose where water was leaking into the vehicle and to repair the MMI.  Over the course of several months I was continually notified that the vehicle was fully repaired in which it clearly was not.  As of today water is still leaking into the front drivers side foot area, an original complaint I brought this vehicle in for and they stated multiple times that they repaired.  As for this accident Atlantic Audi claims is responsible for the vehicle not being repaired is a complete lie and false.  The only accident this vehicle has been in is a minor passenger side swipe.  How can a minor accident causing damage to a passenger side door affect the driver’s side?  As previously stated Atlantic Audi continues to deny responsibility for charging my insurance company for repairs which are not related to the cause.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I HAD THE CUSTOMER COME IN AT NO CHARGE TO HIM WENT OVER THE CAR DID A WATER LEAK TEST  THERE ARE NO LEAKS THE CUSTOMER HAS TAKEN HIS CAR BACK AND CONFIRMED NO LEAKS SORRY FOR ANY INCONVENIENCE[redacted]

A check in the amount of $455.00 has been processed and is being sent out to the client. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This will be the first and only response in following with this complaint filed by [redacted]. After reviewing the Customer’s ([redacted]) complaint, we have concluded that Atlantic Audi West Islip has done no wrong. Attached please find the complaint filed by customer with the Attorney...

General of New York on December *, 2016. Also attached please find our response to the Attorney General. The Attorney General’s Office has not made any further inquiries in connection with [redacted]’s complaint. In the Customer’s Revdex.com Complaint, the customer indicates that he did not receive a trade in allowance (for the Hyundai Vehicle) from his original trade in (Chrysler Vehicle). As stated in our response to the Attorney General, the amount of $1,500 was the trade in credit from the Chrysler. In the Customer’s Revdex.com Complaint, the customer indicates that he was misled by false statements and high-pressure sales tactics. In the customer’s Attorney General Complaint, the customer did not indicate any of these accusations. By the customer’s own admission, in his Attorney General Complaint he indicates that he had been corresponding with the Dealership and the dealership had kept him informed. This complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

This will be the final response to this complaint by the Dealership.The Touch-Up Paint Pen was already mailed to the customer. The customer should receive this product within the next few days (if she did not receive it already). Robert J. T** Legal Assistant [redacted]

After reviewing the Customer’s ([redacted]) continued complaint, we still come to the conclusion that Atlantic Audi West Islip (the “Dealership”) has done no wrong. As stated in our previous response to [redacted] Washington’s complaint, we have responded to his Attorney General complaint and we have received no additional response from the Attorney General’s Office. As stated in our previous response to [redacted] Washington’s complaint, the Dealership has already given the customer the trade-in value for his vehicle (Chrysler Vehicle). This vehicle is no longer in possession of Atlantic Audi West Islip. Additionally, [redacted] Washington had mentioned in his Attorney General complaint, however he fails to mention here, that he owed $4,618.14 for the trade-in vehicle. The Dealership had made the payment for the Chrysler Vehicle AND gave the customer a trade-in value of $1,500. In turn, the totally value the customer received for his Trade-in vehicle was $6,118.14. By the customer’s own admission, in good faith the Dealership had immediately taken the Jeep Vehicle back and offered the customer two different vehicle to choose from. The customer picked the Hyundai vehicle which he is currently owns. Attached please find a copy of the Pre-Owned Vehicle Purchase Agreement of the Hyundai vehicle, which was supplied by [redacted] Washington in his Attorney General Complaint. This Agreement was executed by [redacted] Washington and it plainly states that the vehicle has an Extended Service Contract, Anti-Theft protection and that there is a Trade-in Credit. Also, on the Vehicle Purchase Agreement, by the customer request and in good faith of the Dealership, the Dealership had written down repairs to be made to the Hyundai vehicle if necessary. By virtue of the foregoing, the Dealership has consistently acted in good faith. From giving the customer a larger allowance on this Trade-in, taking the Jeep Vehicle back after the mechanical issues and promising repair to his currently vehicle, the Dealership proves it has been acting in good faith. This complaint should not reflect badly on Atlantic Audi West Islip nor any of its’ affiliated companies and the Dealership has not made any demand or claim against the Customer. It should be noted that the Customer was in the showroom of Atlantic Audi West Islip last week looking at different vehicles. Though we could not find a vehicle in the price range for the Customer, his actions returning to the Dealership speak for themselves. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see from the attached letter sent to me by Atlantic Audi, there is NOT an expiration date for the offer.  Atlantic Audi knew exactly what my car was, when the lease was expiring and how much I was paying monthly.   Furthermore,  we made an appointment to come and see the car, the salesman was totally aware of the fact that we were coming for the offer on the letter, so much so that he called us several times to make or change appointment dates.  The salesman never mentioned  on the phone that this offer was not longer valid.Atlantic Audi approached me not the other way around.  They should not advertise what they can not provide, they should not waste customer's time.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This client came in with an expired mailer and wanted us to adhere to the terms of the mailer. since the programs had expired there was no way that we could have adhered to them. in addition, the customer wanted to trade in a jeep with a payoff that was more than we could allow for...

the vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Typically they will ask if I have any paperwork knowing they did not give me any even though I was told I would be given paperwork during the transaction with proof that they took my Hyundai from me. As a business (especially one selling an expensive product) they failed to tell me the above information during the transaction (the Hyundai being in my fathers name?). This did not come up as an issue at all during the transaction and I asked them if it would be, they assured me it would not. They assured me the remaining payments will be taken care of and I saw them write down information about it. Seems as though all of that paperwork went into the trash. Looks like they did everything possible to get me into a new car but did not fulfill their promise. I told them the only way I would lease the Audi is if they took care of the Hyundai and they easily accepted (because what is $825 off of a $40,000 vehicle?). If they were not willing to make such a deal then why not tell the customer during the transaction instead of failing to make the payments and damaging credit and relations with that customer? And the fact that the sales person who sold me the vehicle ignored my complaint for 3 days makes it seem that she knows she either made a mistake or they are purposely did it.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]