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Atlantic Audi West Islip

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Atlantic Audi West Islip Reviews (28)

After reviewing the Customer’s complaint, we have concluded that Atlantic Audi West Islip has done no wrong. Attached please find an image titled “[redacted]”. This image is a screen shot of the information searches which the customer approved via our online service. Although...

the customer requested that the dealership not check his credit, the customer gave his permissible permission online. Once the customer gave his permission online, the credit check was performed automatically by an online service.  This complaint should not reflect badly on Atlantic Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Robert J. T** Legal Assistant General Counsel’s Office Atlantic Audi West Islip

Without further documentation from the customer we cannot review this matter further.  We have reviewed our records and have no information on the remaining lease payments for the customer's father.

Review: I came into the dealership with a current leased vehicle interested in an A4. Although I was interested I still had a current lease with Hyundai Motor Finance with 3 months of payments remaining. The dealership assured me that they will take the Hyundai off of my hands and make the remaining 3 payments of 275$ a month for me if I decide to take home an Audi. I agreed to the deal and asked the dealer several times during the transaction about my Hyundai, and they assured me they will take care of the payments. They took down information on my Hyundai Motor Finance agreement and I drove off in the new audi. 4 months in, collecting agencies are mailing my father (The Hyundai was in his name) stating that he did not make the remaining payments that Audi said they would make. When I contacted them they persistently ignored me and avoided me. The dealer told me she "Did not have it in her notes" that they promised to pay for the remaining payments for Hyundai motor finance. As a result my fathers credit score was damaged and we ended up paying for the missed payments and fees.Desired Settlement: We would like them to pay us what they promised to pay for the previous lease. It caused my father financial distress and I was disappointed with how they conduct business. I would like to assure that this dealership does not conduct dishonest business in the future.

Business

Response:

We have searched our records, and cannot find any documents pertaining to remaining payments on a lease or an agreement to make payments for this customer. In addition it appears the lease payments in questions are under the customer's father's name, which we would not be able to build into the customers deal as the father was not cosigning on the purchase of the new vehicle. If the customer can provide any documents to the contrary we would be happy to review the matter again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Typically they will ask if I have any paperwork knowing they did not give me any even though I was told I would be given paperwork during the transaction with proof that they took my Hyundai from me. As a business (especially one selling an expensive product) they failed to tell me the above information during the transaction (the Hyundai being in my fathers name?). This did not come up as an issue at all during the transaction and I asked them if it would be, they assured me it would not. They assured me the remaining payments will be taken care of and I saw them write down information about it. Seems as though all of that paperwork went into the trash. Looks like they did everything possible to get me into a new car but did not fulfill their promise. I told them the only way I would lease the Audi is if they took care of the Hyundai and they easily accepted (because what is $825 off of a $40,000 vehicle?). If they were not willing to make such a deal then why not tell the customer during the transaction instead of failing to make the payments and damaging credit and relations with that customer? And the fact that the sales person who sold me the vehicle ignored my complaint for 3 days makes it seem that she knows she either made a mistake or they are purposely did it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Without further documentation from the customer we cannot review this matter further. We have reviewed our records and have no information on the remaining lease payments for the customer's father.

Review: #1. I went to the dealership to lease a new car. I met with [redacted] and made a deal for 5000 down and 850 a month. I left a $1000 deposit on 03/** . On 03/** when I went to pick up the vehicle they charged me another $5000 and I believed my deposit of 1000 would be released back to my card. 2 weeks went by and the charge didn't come off so I called in and talked to the [redacted] ([redacted]). He told me that they keep the deal paperwork somewhere else and that he will get back to me. I kept emailing and calling but no response for a while. Then they told me that I had signed a paper with 6000 down and it cannot be fixed.

#2. I traded in my car and the trade in value agreed was 37,500. I owed abut 31000 to the bank and they said I will be getting the remainder of the balance within 10 days. I received the check after 45 days and the amount was wrong, so I emailed the [redacted] again and he told me that the amount was 36,500. They told me I have to produce proof that the amount was 37,500 or I'm screwed. I have had nothing but issues with this dealership and every time I call, they never get back to me. I have contacted Audi of America and they can't help me either.

The rep ([redacted]) was new, and had me and my mom sign some wrong paperwork,so they called to come in and sign the right paperwork. My mom was busy, so they had me go in and sign paperwork on her behalf and just forge it, since "it wasn't that important or big of a deal".

The [redacted] doesn't want to help me and I have no other way to get my issues corrected.Desired Settlement: I just want the original deal I had agreed to with [redacted], and not have to do anything with this dealership EVER again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

When the customer and I agreed to a number it was $815 and $6000. He then said that it included Audi Care and it didn’t but I gave it to him. He is saying that we gave him $37500 for his car but all of our paperwork says $36500 and it is time stamped. I gave him the difference from his payoff and the $36500. He also said that it wasn’t $6000 down and all the paperwork clearly says $6000.

?

WE DO HAVE ALL THE PAPERWORK TO MATCH THIS REPONSE.

Review: In a letter signed by the [redacted] of Atlantic Audi they offered the following:

"Atlantic Audi has been authorized to take in your currently leased vehicle early regardless of make or model. We will wave your remaining monthly payments in exchange for brand new Audi. We can cover all your lease return costs. Which means: no lease termination fees, no charges for excess wear and tear, no over mileage fees.

We can usually exchange your vehicle for a a brand new Audi with little or no money down. In addition, we we'll make your first month's payment up to $1800 and offer you up to $4000 in conquest rebates."

When I visited Atlantic Audi to take advantage of this offer, I was told this was an offer valid in December and for certain models only. This information was nowhere in the above mentioned letter nor was it mentioned when the appointment was made.Desired Settlement: I would like Atlantic Audi to honor their offer, if they don't they have to cease false advertisement. They wasted 3 hours of my time. They should also learn to treat potential customers better.

Business

Response:

This client came in with an expired mailer and wanted us to adhere to the terms of the mailer. since the programs had expired there was no way that we could have adhered to them. in addition, the customer wanted to trade in a jeep with a payoff that was more than we could allow for the vehicle.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see from the attached letter sent to me by Atlantic Audi, there is NOT an expiration date for the offer. Atlantic Audi knew exactly what my car was, when the lease was expiring and how much I was paying monthly. Furthermore, we made an appointment to come and see the car, the salesman was totally aware of the fact that we were coming for the offer on the letter, so much so that he called us several times to make or change appointment dates. The salesman never mentioned on the phone that this offer was not longer valid.Atlantic Audi approached me not the other way around. They should not advertise what they can not provide, they should not waste customer's time.

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Sincerely,

Business

Response:

WE ARE VERY SORRY FOR ANY CONFUSION. THE CUSTOMER SHOULD CONTACT THE [redacted] AT THEIR CONVIENCE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will be calling the [redacted] and after that will determine if the problem is solved. Thanks.

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Sincerely,

Review: I purchased a car from the dealership on February **, 2016.

According to the advertisement posted on the website. When you purchase a vehicle from the dealership you will receive a $250 gift card. I went to the dealership the following w**kend due to there not being a car book in the the glove box. At that time the sales person advised me to email his general manager, Mr. Thabiti L** the ad on line, which they should be aware of. I communicated with Mr. L** on several occasions via emails and telephone calls. To no avail from Mr.L**. I just want my $250 gift card !Desired Settlement: Gift Card of $ 250

Business

Response:

PLEASE SEE ATTACHED WE HAVE CONTACTED THE CUSTOMER SORRY FOR ANY INCONVENIENCE

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT b**n resolved because:

[enclose please documentation regarding Atlantic Audi. They have posted an advertisement you can receive a $250 gift card if you post your car on line. However, there isn't any information listed as far as a "deadline" and how much time you have to post your picture. I have been in several contacts with William in the sales department, Thabiti L**, General Manager Trish B[redacted] internet Director, who assured me I would be receiving a "50.00 gift card for compensation, which I have yet to receive. The bottom line is Im suppose to receive a $250 gift card for purchasing of my car with the dealership. I wanted information on policy and procedure of the photo and no one has responded to me! on the photo, in fact there isn't an official address via twitter/facebook. I want my $250 gift according to the advertisement AND my $50.00 gift card for the aggravation and un professionalism! Your Answer Here]

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Sincerely,

Business

Response:

After speaking with customer a $50.00 gift card was sent to her as she agreed the paperwork was not done. Atlantic Audi is offering a $200.00 credit towards any service issue done in our repair shop. Thabiti L**

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT b**n resolved because:

[Unfourtnately, thats NOT what the advertisment is advertising! It clearly states a 250 gift card, NOT a 200 " Credit ". Unfortunately, I yet to receive the " 50.00" as promised. As stated prior, I want the 250 gift card!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband and I went into Atlantic Auto Mall after receiving many letters to buy back our Sonata (car). We negotiated a cash out the door price for a Tucson 2015 vehicle tax and everything included except the plate charge for $20,995.00 with our trade in. They agreed to the deal and threw in a 40 inch flat screen TV. We then asked them to give us a price to add the after market sunroof which came to 22,624.00 cash out the door price. Once we started the process of a loan through them for 1.9% they left us sitting for 30 minutes or so and then came back and said they made a mistake and added back $2000.00 to the price. At that time we walked out. After coming home and thinking about it we decided to call for an explanation of the deal. We called the salesman [redacted] and then asked to speak with [redacted] who offered the deal. I asked him to get back to me after he relooked at the numbers that I spoke with him about on the phone and then I called his boss the next day who sent us the letter [redacted]. No one has responded from the dealership. We have called at least 5 times. This process started Sunday May [redacted] and today is Tuesday the [redacted] with no response from them.Desired Settlement: We want the deal that was offered to us for the Tucson. The out the door price.

Business

Response:

[redacted] is reaching out to the customer today to discuss the particulars of this deal. We are hoping to work out a satisfactory deal with the customer.

Review: negotiated a car for set terms, contacted by leasing dept to set up car pick up and the terms were incorrect. sent numerous emails to verify it was corrected. no response except to confirm appt. at appt terms were incorrect again I was advised I authorized the new deal by [redacted], I said I did not agree to these new terms, they offered numerous alternatives to make a deal and then when I said I was not willing to renegotiate they refused to give me my deposit. they refused to give me copies of the paperwork outlining the terms of the deal, my privacy information or credit information.

all phone calls may have been on their recorded system for quality assurance.Desired Settlement: Refund credit card and alert others to bait and switch tactics.

Business

Response:

We are in the process of refunding the customer's $500 deposit. We apologize for any misunderstanding that may have occurred.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: AUTO DEALERS-NEW CARS

Address: 251 Sunrise Hwy, West Islip, New York, United States, 11795

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