Atlantic Chevrolet Cadillac

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The car was NOT towed into the dealership. I called there on Thursday and was told I couldn't bring the car in for repairs until Monday. I drove the car there and it stalled as I pulled into the service department. I was not advised at any time that the car had an internal engine issue. As of last night (Thursday 6/**) the car had not even been looked at. Nobody has contacted me as to what was wrong with the car. I feel as though I am getting the run around. There is no reason that I should have to put up with such aggravation. I was told yesterday that I had to drive out to the dealership to swap the rental for a loaner. It wasn't until I spoke to the service department today that they offered to bring me the loaner car at my job (probably after they received this complaint). Even during that conversation I was NOT TOLD what the issue is with the car. Nobody gives me any information and I do not want a car that has "engine issues"!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I again have 2 credit inquiries on my credit report for 1 leased vehicle and their lack of understanding as to the difference between a hard and a soft credit pull becomes the issue as I have an email discussing this issue directly.  Why did they hard pull my credit when they knew GM Financial whom ultimately has the lease/loan and who receives the payments would execute a hard pull before providing me credit to lease this vehicle.  When I asked about whether it would be a soft or hard credit pull I was told it was a soft pull.  What a soft pull does is the inquirer can look at my credit report but there is nothing that goes against my credit report such as having points lowering my credit score due to 2 hard pulls for 1 leased vehicle.  I would like Atlantic Auto Group to inform each of the credit bureaus that they want their credit inquiry for this vehicle removed as GM Financial is holding the loan and the inquiry from each organization is a single credit inquiry to provide me credit for a leased vehicle.  Both inquiries are on the same day.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was totally aware and even told us that "he would make the remaining payments because he needed to be at a low payments on his new car of $192 per month. The customer also came into to the dealership very aggressively cursing and yelling at the salesperson and the sales manager.As a...

good will offer Id be willing to split the $451 with [redacted] as he was totally aware and even told us "forget about the old payments,I will take care of it.Thank YouRonnie D[redacted]General ManagerAtlantic Chevrolet Cadillac

Revdex.com:
The business contacted me immediately after I submitted the complaint as I was waiting for them.  Mike C[redacted] gave me the info and ensured me a check was already mailed out and I should receive it by weeks end.  If the check is received and for the amount he...

stated then this complaint/issue will have been addressed
Sincerely,
[redacted]

Im sorry to hear about the issue you had at the DMV... I will have a check sent to you by the end of the week and please accept my apologyThank Ron D[redacted]

To whom it may concern,     [redacted] came in last year on or around May ** 2015. He purchased and took delivery of a 2015 Cadillac SRX. He filled out a credit application and we simply submitted it to the various banks for an approval. I don't know what he means by soft or hard...

inquiry and my salespeople,in this case, Charles Maneri would introduce him to a finance professional in order to help secure financing or lease approval. The bank or banks would then look at his credit history.  Im not sure what I can do to help here but we do not use terms such as hard or soft inquiry. We let the customer know that we are submitting his credit app to the bank for approval and have the customer sign the application. We can not remove the inquiry as [redacted] did sign and take delivery of a new vehicleThank YouRon D[redacted]

Please remove this complaint from your website. The dispute was submitted by mistake. And if possible, please don't contact the company and already contacted, please tell them that I have withdrawn my complaint.etter Business Bureau:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This vehicle was towed in as a emergency , and after we looked at it, we determined it has a internal engine issue that will be corrected under warranty. We gave customer alternate transportation when car arrived so they wouldn't be inconvenienced and need to take them out of it and put into a...

loaner car so customer wouldn't be charged. ( because only so many days rental can get covered under their policy )To make things easier we are sending customer our loaner car to her place of business on 06 ** 2015 and will exchange cars so she doesn't have to be inconvienanced any furtherAnd we will continue with repairswe will also look at tires that was mentioned in this document and addressany questionscontact[redacted]

CORRECTION - car was brought in for surging and stalling - not towed inwe examined and found internal engine failure and replaced engine.we also replaced two tires with new, for the complaint of dry rotted tires[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] ordered a brand new Cadillac Escalade from Atlantic and was ready for pickup. On delivery the customer became very upset and belligerent with us as far as his trade equity. We politely told him that an equity check would be ready for him in a few days. There are certain policy's and...

procedures that we must follow to protect ourselves as well as the customer. The contents of the transaction must go through out accounting office to ensure the paperwork and title are free and clear as well as the banking and leasing paperwork.  The check would have certainly been cut to the customer but by no means on delivery. [redacted] knew this but refused to accept the explanation and continued to put words in the employees mouths by saying he was told that the check would be ready on delivery. This would have never been said by the salesperson nor the finance person. We would be more than happy to refund [redacted]s deposit. He needs to come into the dealership between 9 and 330, Monday thru Friday with his credit card and simply ask for Ron D[redacted] to get this done. Thank youRon D[redacted]

Review: Long story, but to make it short. They have not returned a deposit that I left for a vehicle, that was never shown to me, let alone sign any contract or lease or purchase any vehicle from them. They just literally took my credit card and swiped it. I did not purchase or lease the car and they are refusing to return my deposit. I went there several times, made the long trip, called them, emailed them, and they refuse to return the deposit or acknowledge any of my attempts to have them return the deposit. They took my drivers license from me, when I told them I wasn't interested and they assured me that they only made one copy that I took with Me when I left, and then tell me that they kept another copy, three weeks later. I have disputed through my bank, but they are having the same difficult time with them, unless I have to submit another complaint against my bank. But as far as the dealership is concerned, they have been contacted at least 20 or more times and they continue to not acknowledge my demand for them to return my deposit. They did the same thing to me whenever I went there, they would just ignore me and even started yelling at me, when I was on the phone with my insurance company, after they suckered me back...and again, refuse to return the deposit and have caused all sorts of problems.....! No big deal on me! Is what they do and did!Desired Settlement: I want a full refund for the deposit and now I want a refund for everything else they cost me!

Consumer

Response:

Please remove this complaint from your website. The dispute was submitted by mistake. And if possible, please don't contact the company and already contacted, please tell them that I have withdrawn my complaint.etter Business Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Atlantic Chevrolet sold me a certified pre-owned vehicle at the end of March 2015 and has been in its service center four times since for engine-related issues. After multiple requests to take the vehicle back and give me a new car, they have failed to satisfy my needs. The service representatives are extremely rude and sarcastic, and made me feel like a complete it when I was in their service center. Furthermore, management is always conveniently unavailable when I need to speak with them regarding my issue. I will NEVER purchase another vehicle from Atlantic Chevrolet after this situation is (hopefully) amended, nor will I recommend this dealership to any friends, family, or colleagues in the future. I am truly disappointed.

My son purchased a vehicle from this disgrace of a dealership... They are the most unprofessional, rudest, unethical, dishonorable dealer I have ever dealt in my life... everyone from the receptionist to the store manager are not helpful at all... Everyone is always too busy to help with an issue that arises that does not involve the purchase of a car. My son purchased a car from them back in Feb 2015 and it had an accident in March 2015 and the car was totaled. He "was lucky" to have purchased a gap insurance. Well NOT that lucky, because the dealer has not bothered to sign and release the warranty and the bank cannot get paid due to this. Calling them and going there in person does not make a difference, they refuse to help. The last thing they did today is hang up the phone, when the person on the line told him that he didn't need to help him because he was not part of the deal. When my son told yes you need to help me... what did he do hang up the phone... Nice way of doing business... This is why if anyone that I know, ask me to recommend a car dealer they will be the first one in my list to say DON'T GO TO ATLANTIC CHEVEROLET" they are a bunch of crooks.

Review: Purchased a truck from this buisness online that was described to be in great condition with good tires and that there were no mechanical issues noted. Upon receipt of the vehicle, identified numerous issues with the truck including tires and some mechanical problems. Gave the salesman that I worked with supporting pictures/documentation and asked to be refunded since these weren't listed as problems in the add but appears only recourse is to send back minus shipping costs of $2000.Desired Settlement: I would like them to cover the cost of repairs. The add was misleading and I should get what I've already paid for. Have also filed a complaint with ebay to have this member suspended from advertising on their site. I'll be happy to provide pictures and estimate if needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They have refunded me for replacement cost associated to the vehicle in question.

Sincerely,

Review: Leased a Chevy traverse from dealership. I turned in my 2013 gandcherokee 4 months early with over mileage. We worked out an agreement with the dealership that they would pay my last 4 payments as well as my over mileage if we leased the Chevy traverse from them at the agreed price. I recently received a letter from [redacted] stating that I owe them 106.19. I spoke with Frank G[redacted] Manager about the letter and that's when the fiasco started. At first they could not find my contract. I then received a phone call stating that my contract was found as well as a second contract and neither were valid but that was OK, no worries I was told. Frank wanted me to email him a breakdown of what the 106.19. he was not sure where that came from. I called [redacted] and spoke to agent who provided me the document that I emailed over to Frank. I thought the issue was resolved. Almost 6 weeks pass and I receive a letter from [redacted] stating that I still owe 106.19. It was not in my contract that I had to pay anything to [redacted] nor did we agree that I had to pay anything to [redacted]. The dealership stated that they will handle all matters with [redacted] and that the only thing I might have to pay for is tires or any damages to the vehicle. Which was addressed ahead of time. I called back the dealership and left several messages for Frank G[redacted] to return my call, which has not happened. I had asked to speak to a different manager and I was given the run around. I then asked to speak to the general manager and I was told that a message would be delivered to Ronnie but he did not have a last name nor did he have a direct line. No return call from Ronnie. Finally received a call from Manger Jeff no last name and mentioned to me that the 106.19 was to be paid by me and that they will not pay it. No explanation why? Need assistance as I have not been able to get a hold of anyone upper management that would explain to me why I need to pay additional fees. I thought a contract was a contract and if I owed money that should have been stated in the contract.Desired Settlement: Billing adjustment.

Business

Response:

I apologize for the confusion in the deal structure... attached are the docs that [redacted] signed. Just to keep a completely satisfied customer I will make arrangements to pay [redacted] the $106.19So to conclude, please have [redacted] pay the 106.19 and I will reimburse him.Thank YouRon D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1.Their air conditioning don't work!

2. I read an ad that stated 2013 equinox all wheel drive $18277 to purchase.

3.When I went to dealer the sales rep their, showed me car as advertised 2013 Chevy all wheel drive equinox, for $18277 as advertised ,

4. After showing me the car test driving getting gas in car with no gas wasting an 1 hour and half with two crying kids because of no ac in building and sweat dripping off them. This ad was for one car advertised not two different one.....

5. Sales guy comes back telling me that the all wheel drive models or only on a lease not a purchase if that even makes sense because they show price for purchase and said $18277 but is want to purchase $2000.00 dollars more but no where in ad in newsday paper those it say that so I went up to [redacted] In middle on show room to tell him that's not what his ad saids and he said the one for $18277 is for base that's not all wheel drive model but that's not what ad said and he got all nasty in front of 10 customers and my wife and two little kids and said don't twist the words of ad that the price the end its $2000 more when I asked [redacted] for his last name he said noooo way have nice day,,,,,!!!!!!!! These [redacted] are so rude and have no respect for customer's just the sale and their right not the customer!!!!!

It was an arguing match not customer service.

FUTURE CUSTOMERS PLEASE DO NOT SEND YOUR FAMILY HERE, YOUR ASKING TO GET RIPPED OFF AND ABUSTED !!!!!!!!!!!!!

MY NAME IS [redacted] CALL I WILL TELL YOU MORE ###-###-#### [redacted]Desired Settlement: I want the vehicle as advertised as I see it no games

Business

Response:

To whom it may concern,

The customer came into the Atlantic Chevrolet Cadillac showroom on Sunday Sept * 2013 at approximately 12:35pm. He wanted to test drive a Chevy Equinox. The customer was taken out for a test drive while his wife and children waited in the showroom at approximately 1:00pm . He than came back into our air conditioned showroom. At this time the customer shows our sales rep the advertisement to purchase a Chevy Equinox at approximately 1:20pm.The sales rep began to explain the parameters of the ad. At that time the customer became totally irate and stormed up to the sales [redacted] with his wife and children and began arguing with the sales [redacted] at approximately 1:30, [redacted] and [redacted]. [redacted] tried to calm the customer down and civilly explain the advertisement but the customer would not listen, in fact he became more angered. Seeing the situation escalading, [redacted] became involved to try to explain and calm the customer down but to know avail. The customer continued to yell and threaten us by filing complaints on "every web site he can find including Revdex.com" The customer left our showroom at 1:32pm. The customer, as per our records was actually in our showroom for less than an hour.

We were perfectly willing to show and sell this customer our advertised special but simply weren't given the chance to actually go over the vehicle and the qualifications that needed to be met. We were as always, respectful and courteous to this customer but unfortunately the customer did not want to talk at all, simply argue,accuse and threaten us.

P.S. the time stamps are from our video system and at no time was the customers children crying or dripping with sweat. Contrarily the children seemed quite content.

If you have any further questions please feel free to contact me.

Review: I was supposed to lease a 2014 Cadillac ATS. Put down a $500 Deposit. The car we agreed on turned out to have a damaged front bumper. The deal was cancelled and I completed a deposit refund request in Early November. As of December I have still not received a refund and 3 calls to [redacted] where he keeps promising a refund has failed. I signed the Refund paperwork along with [redacted] and the [redacted] while at the office. They keep telling me its an accounting issue. I am tired of games and just want my deposit back that is owed to me. No sales contact was signed, the deal was voided due to the car being damaged, I never took possession. Attempted to contact their customer service rep but she said we would "pass my request along".Desired Settlement: Refund the $500 owed to me for the deposit put down.

Business

Response:

To Whom it may concern,

The customers credit card charge was refunded. I attached a copy of the credit.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Only after getting Revdex.com involved did the business refund the deposit. All other calls and requests went unanswered.

Sincerely,

Review: I purchased a certified pre owned vehicle at Atlantic Chevrolet on March **,2015. By May *, 2015 I had to bring it in for service. The car was driving roughly, making a rattling noise and felt like it was going to stall. I brought the car to Atlantic Chevrolet since it's still under warranty and they replaced the water pump, actuators, chains and tensioners. I brought the car home and it was running fine. Then on 6/** the same thing started happening again, only worse. I contacted the dealership and they told me to bring it to them on the evening of 6/** because they were busy. I dropped it off at 5pm on the [redacted] and was told they'd call me the next day. I got no phone call. The following day (the [redacted]) I called around 2pm and was told that they were very busy and hadn't looked at the car yet and they'd call me around lunchtime the next day. At 3:45 I finally called them and was told they'd get back to me be cause they weren't sure if anyone had looked at the car yet. I waited until 5:20 and called them back and was told that they hadn't looked at the car. I was told that I'd have to drive out there the next day to return the rental they gave me in exchange for a loner car because they couldn't pay for the rental over the weekend and wanted to drive the car for a few days after they repair it. Completely inconvenience to me. The car was also sold to me with 2 dry rotted tires that I hadn't noticed. I no longer want the vehicle of it's going to be such a headache and need constant repairs. I cannot keep traveling back and forth to the dealership.Desired Settlement: I would be willing to exchange the vehicle for something comparable.

Business

Response:

This vehicle was towed in as a emergency , and after we looked at it, we determined it has a internal engine issue that will be corrected under warranty. We gave customer alternate transportation when car arrived so they wouldn't be inconvenienced and need to take them out of it and put into a loaner car so customer wouldn't be charged. ( because only so many days rental can get covered under their policy )To make things easier we are sending customer our loaner car to her place of business on 06 ** 2015 and will exchange cars so she doesn't have to be inconvienanced any furtherAnd we will continue with repairswe will also look at tires that was mentioned in this document and addressany questionscontact[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The car was NOT towed into the dealership. I called there on Thursday and was told I couldn't bring the car in for repairs until Monday. I drove the car there and it stalled as I pulled into the service department. I was not advised at any time that the car had an internal engine issue. As of last night (Thursday 6/**) the car had not even been looked at. Nobody has contacted me as to what was wrong with the car. I feel as though I am getting the run around. There is no reason that I should have to put up with such aggravation. I was told yesterday that I had to drive out to the dealership to swap the rental for a loaner. It wasn't until I spoke to the service department today that they offered to bring me the loaner car at my job (probably after they received this complaint). Even during that conversation I was NOT TOLD what the issue is with the car. Nobody gives me any information and I do not want a car that has "engine issues"!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

CORRECTION - car was brought in for surging and stalling - not towed inwe examined and found internal engine failure and replaced engine.we also replaced two tires with new, for the complaint of dry rotted tires[redacted]

Review: I ordered a 2016 Cadillac Escalade on Oct. *, 2015 to be delivered in 4-6 weeks. I was trading in a 2015 Range Rover. We agreed on all the pricing and I signed the paperwork. A few days later they wanted my Range Rover but refused to pay me the roughly $25,800 in equity that I had in the Range Rover. They wanted me to sign over my vehicle to them and wait until delivery of the new one approx 1 1/2 months later before paying me for my trade in. I refused to do that and instead we agreed I would trade in the vehicle and get paid my equity on the delivery date of the Escalade. On Weds Nov **, 2015 I was taking delivery of the Escalade. I signed all of their paperwork, signed over my title to the Range Rover and they STILL refused to cut me a check for the equity in my Range Rover. They owed me approx $25,800 and WOULD NOT pay me . They said I would need to wait a few weeks and they would mail me a check! They were taking my vehicle and title and not paying me once again! I refused to give them my vehicle without getting paid for it. Who signs over an $84,500 vehicle and doesn't get paid for it?? I was told it was "Dealership Policy" to make the customer wait a few weeks to pay for traded in vehicles!! They changed the terms of our deal yet again and effectively broke our contract. They told me that I couldn't take delivery of the new vehicle unless I signed over mine and waited a "few weeks" for them to pay me the $25,800 they owed me. The deal was broken by them on delivery day. They said they would return my $1439 deposit on Friday 11/**/15. I went there for my check and was told "the Guy" who cuts checks wasn't in, he would do it on Monday. Now it's Tuesday Dec *, 2015 and they don't respond to emails or return calls. I want my $1439 deposit returned as they completely changed the terms of the deal on the delivery date.Desired Settlement: I would like my $1439 deposit to be refunded as they promised to do.

Business

Response:

[redacted] ordered a brand new Cadillac Escalade from Atlantic and was ready for pickup. On delivery the customer became very upset and belligerent with us as far as his trade equity. We politely told him that an equity check would be ready for him in a few days. There are certain policy's and procedures that we must follow to protect ourselves as well as the customer. The contents of the transaction must go through out accounting office to ensure the paperwork and title are free and clear as well as the banking and leasing paperwork. The check would have certainly been cut to the customer but by no means on delivery. [redacted] knew this but refused to accept the explanation and continued to put words in the employees mouths by saying he was told that the check would be ready on delivery. This would have never been said by the salesperson nor the finance person. We would be more than happy to refund [redacted]s deposit. He needs to come into the dealership between 9 and 330, Monday thru Friday with his credit card and simply ask for Ron D[redacted] to get this done. Thank youRon D[redacted]